CB Drug Store CVS Complaints #762-781

CVS review: Complaint

Frustrated loyal customer of Boca Raton, US

Jul 19, 2022 4:22 pm UTC

Verified customer

6800 S Dixie Hwy West Palm Beach, FL 33405

Store #3400

July 19, 2022, Pharmacist was argumentative and rude. Was simply trying to find out why he could not fill a prescription (left 3 days prior and no call as to status), for my dog's eye. He said he need a code from the Vet to process it but the Vet told them that is for human and not for animal prescription. I had the same prescription filled 3 times prior at same CVS. He started raising his voice that he called the Vet's office and left me a voice message that without code he could not fill it. I asked to speak to the Pharmacy Manager and he said he was it and he was done dealing with me. Now my dog is out of medicine and I have to travel to Vet office tomorrow to get them to fill it. Thanks for GREAT CUSTOMER SERVICE CVS. PHARMACIST.

Desired outcome: Explain to new Pharmacist that he should have pull ed ne the loyal customer aside when the issue started to escalating rather than have the matter blow up.

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CVS phone numbers

+1 (401) 770-9237

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Corporate Communications

+1 (401) 770-9811

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+1 (401) 652-0893

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+1 (800) 746-7287

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CVS/pharmacy Customer Services

+1 (888) 607-4287

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Customer Care for CVS.com

+1 (866) 389-2727

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MinuteClinic assistance

+1 (800) 742-7827

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Prescription refill for in-store pickup

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service@cvsvision.com

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customercare@cvs.com

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CVS address

One CVS Drive, Woonsocket, Colorado, 02895, United States

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