Complete Savings / Complete Save Logo

Complete Savings / Complete Save

Having problems with Complete Savings / Complete Save?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Complete Savings / Complete Save Customer Service Contacts

Sentinel House, Airspeed Road
Portsmouth
United Kingdom - PO3 5RF
Mon8:00 AM - 8:00 PM
Tue8:00 AM - 8:00 PM
Wed8:00 AM - 8:00 PM
Thu8:00 AM - 8:00 PM
Fri8:00 AM - 8:00 PM
Sat9:00 AM - 4:00 PM
SunClosed

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Complete Savings / Complete Save Customer Service. Initial Complete Savings / Complete Save complaints should be directed to their team directly. You can find contact details for Complete Savings / Complete Save above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Complete Savings / Complete Save. Discuss the issues you have had with Complete Savings / Complete Save and work with their customer service team to find a resolution.

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Complete Savings / Complete SaveTaking money secretly out of my account

Thursday 3rd December this same company I am not sure how they have my bank details have been taking money secretly out of my account and today they took £15 not sure why I don't have any payments due if you could refund me that money and get them to stop taking more money from me in the future that would be great thanks. I know there is a earn a minimum 10% cashback every time you shop online with complete savings... Enjoy a 30 day free trial and it is only £15 per month thereafter on there website i'm not sure if in the past I bought something but I didn't sign up to the subscription if possible could you cancel this subscription and refund me as soon as possible. Thanks

Taking money secretly out of my account
Taking money secretly out of my account

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Complete Savings / Complete Save's response · Dec 03, 2020

      Hello Treneil,

      In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

      So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.

      Kind regards,
      Complete Savings

    • Updated by Treaneil donaldson · Dec 03, 2020

      I want this subscription cancelled and money refunded back to my original account because I didn’t sign up in the first place

    Dec 02, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Complete Savings / Complete Save — Monthly charge I never authorised

    I have just gone through bank statements for the last four months and seen you have been taking £15 a month...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Complete Savings / Complete SaveDiscounts on things I never asked about

    Hi, I just noticed Completesavings.co.uk ha been taking £15/month from my account for 17 months! I have never heard of them, and would never agree to such an obvious scam.

    I can't tell you much more, other than I never agreed to it, and a quick search on Google indicates I'm one of many scammed people:

    Beware costly online cashback schemes - Which? News www.which.co.uk › Which? News › Money
    26 Oct 2017 — 'Five months later I discovered that Complete Savings had been taking £15 from my credit card every month. I'm out of pocket by £90.' ...

    Please help; it's now £255! You must know of them.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Complete Savings / Complete Save's response · Dec 03, 2020

        Hello Paul,

        In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

        So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. One of our representatives will be happy to assist you.

        Kind regards,
        Complete Savings

      Complete Savings / Complete SaveTaking money from my account

      This company has taken £15 a month over 3 years without my permission.I've never received anything or e emails from then.my bank have me a contact number and they offered me £15 back.I said no I want the full amount.we I asked how they got my details they told me I ordered an item on line from JD Williams

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        WLY*CompleteSave.co.ukPlease remove my details and return my money

        I have been through my bank statements and I have numerous times had money taken so I have never agreed to this ever

        Please remove my details and return my money

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          RESOLVED

          The complaint has been investigated and resolved to the customer's satisfaction.

          • Complete Savings / Complete Save's response · Dec 03, 2020

            Hello Michellespissed,

            In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

            So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

            Kind regards,

          We are here to help

          • 16 years' experience in successful complaint resolution
          • Each complaint is handled individually by highly qualified experts
          • Honest and unbiased reviews
          • Last but not least, all our services are absolutely free

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Complete Savings / Complete SaveOn authorise money coming out of my account

          On authorise money coming out of my account! I've just been on the phone to Halifax and you have been taking £15 a month out of my account since April I have not authorise this. The last payment came out today I want a full refund of every penny you have taken off of me I am a single parent and cannot afford to have you taking money off of me. I'm currently having problems with my health due to everything that's going on and this really isn't helping with my anxiety you need to contact me as soon as possible and refunds what you owe me this has been reported to my bank Halifax as well.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            RESOLVED

            The complaint has been investigated and resolved to the customer's satisfaction.

            • Complete Savings / Complete Save's response · Dec 02, 2020

              Hello Tamara,

              In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

              So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

              Kind regards,
              Complete Savings

            • Updated by Tamara maguire · Nov 28, 2020

              I can’t believe you are stolen from so many people

            • Updated by Tamara maguire · Nov 28, 2020

              You have been taking money out of my account unauthorised since September I won't my money back NOW I'm a single parent how dare you

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            WLY*CompleteSave.comHidden agenda

            Upon checking my statement I have been charged £15.00 4 times for something I'm not aware of. I am dyslexic and autistic and I ordered a pizza for my friend from papa John's. It would not let me progress to checkout until I ticked a box. I have found out from my bank that this is what triggered all these debits. I am a vulnerable person and have been taken advantage of my disability. Please investigate and refund my £60. This has been written by my parent on my behalf.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              RESOLVED

              The complaint has been investigated and resolved to the customer's satisfaction.

              • Complete Savings / Complete Save's response · Dec 02, 2020

                Hello Annabelsarah,

                In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                Kind regards,
                Complete Savings

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Complete Savings / Complete SaveFraud

              I didn't notice that £15 was coming out of my account every month from as far back as August or that's as far as I can see! 28th August, 23rd September, 23 October and 27th of November but could possibly be further back. I am still at school and don't have that much money to be giving away so I hope that I can get a refund and for this money to stop coming out of my account as I didn't sign up for anything.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                RESOLVED

                The complaint has been investigated and resolved to the customer's satisfaction.

                • Complete Savings / Complete Save's response · Dec 02, 2020

                  Hello Leah,

                  In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                  So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                  Kind regards,
                  Complete Savings

                Complete Savings / Complete SaveUnauthorised payment

                Good morning. I would like a refund for the £15 you keep taking from my bank account with no authorisation. I have already cancelled before but you continue to deduct £15 from me each month. Can you please refund ASAP.

                Name- Katie Moxon

                I need a refund of £15 taken. I then want you to remove my account details from your system.

                Unauthorised payment

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  Complete Savings / Complete SaveTaking money with out authorisation.

                  Ive just realised as i thought it was my bank taking an account fee. Tht Wly complete save have been taking £15.00 out of my bank account since at least june 2020 thats around £90. Im fuming i have not authorised this in anyway i do not give my bank account details to anyone and only use a small handful of online shops and never fill in online pop ups. So i classify this as stolen money and stolen personal details. Im out of work due to covid 19 and this has is not helping. I will be making complaint to the bank and financial ombudsman.

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    RESOLVED

                    The complaint has been investigated and resolved to the customer's satisfaction.

                    • Complete Savings / Complete Save's response · Dec 02, 2020

                      Hello Vicky,

                      In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                      So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                      Kind regards,
                      Complete Savings

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Complete Savings / Complete SaveI wanna cancel the membership

                    I didn't realise what I was signing up for I thought I was getting money off my train ticket and I haven't had any money off any train ticket but 15 come out of my account I can't be affording this please can you tell me how I can sort it? Will I be able to get the money back the website really didn't explain what I was getting into it made out I was getting money back when it was really taking 15 pound out and I have not benefited from any money off tickets I thought please can I sort this

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      RESOLVED

                      The complaint has been investigated and resolved to the customer's satisfaction.

                      • Complete Savings / Complete Save's response · Nov 23, 2020

                        Hello Maddy,

                        In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                        So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                        Kind regards,
                        Complete Savings

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      Complete Savings / Complete SaveI am complaining about £15 being taken out of my account

                      I have had £15 taken out of my account from this site. I have no idea who you are or what you do and somehow you have my details and have taken that money out of my account. I am not subscribed to any discount services, especially not paid services

                      I would like it back and don't want any further transactions taken from my account

                      I am going to contact my bank as this was not an authorised payment and have no idea why these payments are being taken out. This needs to be sorted out

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        RESOLVED

                        The complaint has been investigated and resolved to the customer's satisfaction.

                        • Complete Savings / Complete Save's response · Nov 23, 2020

                          Hello Tee555,

                          In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                          So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                          Kind regards,
                          Complete Savings

                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Complete Savings / Complete SaveTaking the equivalent of £15.00 of my Canadian credit card every month

                        I have just noticed that WLY complete savings.co.uk is taking the equivalent of £15.00 of my Canadian credit card every month. I have not authorized this and would appreciate a full refund of my money ASAP.

                        I ordered flowers for my daughter in July if this year and this is how you got my credit card details. I did not knowingly authorize this and strongly feel that you area defrauding me. I'm not even living in the UK!

                        Please arrange an immediate cancellation and refund.

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          RESOLVED

                          The complaint has been investigated and resolved to the customer's satisfaction.

                          • Complete Savings / Complete Save's response · Nov 23, 2020

                            Hello Robert,

                            In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                            So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                            Kind regards,
                            Complete Savings

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Complete Savings / Complete SaveMoney taken out of my account

                          Hello, I have just checked my online banking and I have had £15 taken out of my account without my permission. I am not signed up or subscribed to any of your services . I would like my money reimbursed please. Also I would like an explanation about why this money has been taken out of my account and how you got my banking details if possible.

                          Thank you.

                          Money taken out of my account

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            RESOLVED

                            The complaint has been investigated and resolved to the customer's satisfaction.

                            • Complete Savings / Complete Save's response · Nov 23, 2020

                              Hello Leah,

                              In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                              So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                              Kind regards,
                              Complete Savings

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Complete Savings / Complete SaveMoney being taken

                            Good morning
                            I am emailing you today about £15 being taken from my account without me authorise it! This has now been going on for a few months, it's slipped my mind as it was only £15, I would like Thai to resolved as it's not fair money being deducted without my consent!
                            Would I get my money back?! As I am owed this!
                            Would be great to hear back ASAP and get this sorted and done!
                            Thank you :)

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              RESOLVED

                              The complaint has been investigated and resolved to the customer's satisfaction.

                              • Complete Savings / Complete Save's response · Nov 23, 2020

                                Hello Abbie,

                                In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                Kind regards,
                                Complete Savings

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Complete Savings / Complete SaveMy money has gone !

                              I've had £15 taken from my account without permission I'm not happy with this I haven't signed up to anything with you! Not payed for anything monthly with you and I'm not happy I am requesting a full refund or this matter will be taken forward due to theft it's not your money and I haven't given permission for it if I don't here back within the next 24hrs matters will be taken further! Seriously not happy with you!

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                RESOLVED

                                The complaint has been investigated and resolved to the customer's satisfaction.

                                • Complete Savings / Complete Save's response · Nov 19, 2020

                                  Hello Bex Morris,

                                  In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                  So that we can confirm your membership record and assist you, please contact our customer service centre via email at customerser[email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                  Kind regards,
                                  Complete Savings

                                The complaint has been investigated and
                                resolved to the customer's satisfaction
                                Resolved
                                Complete Savings / Complete SaveUnauthorised money taken from my account

                                I have just noticed £15 a month has been taken out of my account since July 2020, this was an unauthorised payment, I did not and would not sign up to anything that would cost me money each month without knowing everything about what I was signing up too. I do believe this unauthorised payment is Freud and will be seeking legal advice if I can not get this money back into my account. Mr Peake.

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  RESOLVED

                                  The complaint has been investigated and resolved to the customer's satisfaction.

                                  • Complete Savings / Complete Save's response · Nov 19, 2020

                                    Hello Colinpeake,

                                    In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                    So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                    Kind regards,
                                    Complete Savings

                                  Complete Savings / Complete SaveComplete Savings - taken £15 from my account

                                  Hello, I was going through my bank statements and have realised you (Complete Savings) have taken £15 from my account yesterday (18/11/2020) without my permission. I have not bought anything from you and have only signed up for cash back for a train ticket I didn't use, I have not received any cash back but instead you have taken money from me. I would like to get a full refund immediately!

                                  Complete Savings - taken £15 from my account

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    • Updated by Kate-Lynn Du Plessis · Nov 19, 2020

                                      I have rang up your service number and discovered you have signed me up for a membership without my consent or authorisation. I have now requested a cancellation but still have not received a refund for the £15 I never consented to.

                                    Complete Savings / Complete Savefraud

                                    Money have been taken out of my account without my authorisation from wly complete savings and I didnt sing up for it. My email is [protected]@icloud.com
                                    They have taken £15 for a "saving account" which I never signed up for. Could you please contact me asap. I read on google other people have had the some problem.

                                    fraud

                                    Add your opinion

                                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                      The complaint has been investigated and
                                      resolved to the customer's satisfaction
                                      Resolved
                                      Complete Savings / Complete SaveThey are taking money from my bank account without my permission

                                      They are taking money from my bank account without my permission, and I didn't sign up for anything. I have never heard of complete save before, so I have no idea where it is coming from, but £15 is a lot of money, and thankfully I haven't had that much money in my account, but i'm worried about when I do because of the fact that I wouldn't be able to afford it at all.

                                      Add your opinion

                                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                        RESOLVED

                                        The complaint has been investigated and resolved to the customer's satisfaction.

                                        • Complete Savings / Complete Save's response · Nov 19, 2020

                                          Hello Rebecca,

                                          In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                          So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                          Kind regards,
                                          Complete Savings

                                        IN THE NEWS

                                        Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                        If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                        One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                        A consumer site aimed at exposing unethical companies and business practices.
                                        ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                        You'll definitely get some directions on how customer service can best solve your problem.
                                        Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.