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3.4 1726 Reviews

Complete Savings / Complete Save Complaints Summary

1049 Resolved
677 Unresolved
Our verdict: With a good resolution rate, Complete Savings / Complete Save generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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Complete Savings / Complete Save reviews & complaints 1726

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Newest Complete Savings / Complete Save reviews & complaints

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4:25 pm EDT
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Complete Savings / Complete Save WLY complete save

Taking money fraudulently for 4 months April to July, 2022 £15 each month

I have never given permission to do so, not even got a clue what it’s supposed to be for or why it’s happened

I don’t have any documents or serial numbers as I don’t know why it’s started coming out of my bank

I have no reason of knowing why this Mooney has started to be taken from my bank.

I tried to get my bank to stop the payment been taken, and they said I need to get the company to stop. But i don’t know who you are. I just want my money back

Desired outcome: To stop this happening. And get my money back

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4:41 am EDT
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Complete Savings / Complete Save I have never requested a product or service or even heard of this company before. Complaining about fraud and theft

date and time of incident:

01/07/2022, 8 - 9 am.

an unsolicited transaction from my bank account claiming £15 from an account called WLY*COMPLETESAVE.C

I have never interacted with anything by this name, especially not this past week that I've spent ill in bed. I am not subscribed to any services or even have any 'unclear' direct debits. I'm a postgraduate student so I'm counting pennies and this is not a small amount to me but rather a full week's shop so I noticed immediately when I received a notification from my banking app. it is still pending as of 9.40am of the same day and I would like it cancelled it and have my details removed from the Complete Save system as I never gave consented to them having it my info in the first place.

thanks

Desired outcome: Please refund and remove my details from your system and any repeat transactions you may have lined up.

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10:13 am EDT
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Complete Savings / Complete Save complete savings membership

£15 was taken out of my Barclays debit card on 30/06/2022 at 8:30am without any express permission given from card holder, same story as all the other complaints. Very unsavoury way of doing business, soliciting memberships from people who aren't even aware they have been signed up.

Desired outcome: I would like my membership cancelled and to have the charge reversed and refunded back into my account.

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3:39 am EDT

Complete Savings / Complete Save Money taken from my account

I’m not sure why you have taken money from my account as I have no relations with this company but I am requesting a refund and for this problem not to arise again.

My email is [protected]@icloud.com I will be waiting for your response and confirmation of a refund.

Desired outcome: Refund

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9:07 am EDT
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Complete Savings / Complete Save Unauthorised credit card charges

This company has taken £15 out of my account without my permission when I never heard of the company before nor did I give out any of my details, I have had to take half an hour out of work which I now have to make back up, bear in mind I am only just turned 17, maybe a small amount but if I hadn't of noticed this would have carried on and I would like to know how they have got a hold of my bank details?

Desired outcome: my £15 back or however much they have taken and an additional compensation for the amount of crap i have had to go through to sort it out and do extra time at work

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7:23 am EDT
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Complete Savings / Complete Save Unauthorised payments from my account

Since 28/06/21, this company has been taking £15 from my account without my knowledge or authorisation.

I did not sign up to this as I simply don't need it and never have done, I would not save this way.

I have only just noticed that the next payment is pending and have missed the amount taken from my account until now.

First Payment:

28/06/2021 CARD PAYMENT TO WLY*COMPLETESAVE.CO.UK ON 27-06-2021 £15.00

Last Payment:

28/05/2022 CARD PAYMENT TO WLY*COMPLETESAVE.CO.UK ON 27-05-2022 £15.00

Desired outcome: Immediate stop to payments and a full refund issued.

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TheldrakisCS
TheldrakisCS
, US
Jun 28, 2022 7:50 am EDT
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hope they ACTUALLY give you a legitimate result. so far their responses here basically have said "you signed up for this on checkout on a site."

which is interesting since most of these complaints state they did NOT sign up or fill out their information with this company. which to me sounds suspicious and wonder where they get it if the person never signed up for the service.

I'm glad, so far, i have not seen this company stealing from me.

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6:00 am EDT
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Complete Savings / Complete Save Unknown membership

My name is martha Montealegre and I have been charged £15 every month since November 2021 for a now total of £120 I was unaware this had been happening I have not used there services.

I have now cancelled but need them to refund what they took.

My email is [protected]@hotmail.com

Membership [protected]

I had no idea that I had registered and much less agreed to pay £15 every month and I have never used their service

Desired outcome: I would like a total refund of £120

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1:18 pm EDT
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Complete Savings / Complete Save wly completesave

wly completesave took 15 pounds from my account on the 26th may and the 25th of June in 2022. I have no idea who they were and why they took money from my account.

Desired outcome: I would like a £30 refund as 15 pounds was taken off my account on May and June which were both separate payments.

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3:30 am EDT
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Complete Savings / Complete Save Fraudulent company

I am sick of the robbing company taking money out of my account I never agreed to this they need to put my money back they have taken the lowlife scammers and this company needs investigating as to why they think they can rob of anybody I’m not the first and I certainly won’t be the last to say this company needs to refund the thousands of pounds they have taken from us all who got scammed you cancel the direct debit they still take money you contact the bank the still take the money you contact the company they still take the money it’s wrong something needs to be done it’s not on..

Desired outcome: For me and everyone to be refunded and this company get investigated

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6:21 pm EDT

Complete Savings / Complete Save Transaction

Just checked bank account, £15 from this website been taken from my card but I’ve never heard of it, what’s going on?

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8:21 am EDT
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Complete Savings / Complete Save Unauthorised payments to my account

WLY* Complete Save has been taking £15 a month out of my account. I have never even heard of this company and certainly did not subscribe to be charged on a regular basis - the total amount I have lost is now £30. I am a student and currently working to save up for uni in September and so this is money I literally can't afford to lose! I am really upset about all of this and it has really made me concerned about spending money with my card out of fear that further charges will take place. I did email the company with my problem and received an automated email that was of absolutely no help, it was as though my email hadn't even been read. I would like my £30 fully paid back to my account.

The dates the money was taken was May 19th and June 19th

Desired outcome: I would like my £30 paid back into my account and the subscription that I did not give permission for cancelled.

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10:51 am EDT

Complete Savings / Complete Save They charged my without consent

They’ve been constantly trying to charge me but I’m a student so I don’t have money on my most of the time, but when I had a little cash on me I was charged 21 pounds which was all of my groceries money, I didn’t consent to being charged and I want a refund, I have proof too

Desired outcome: A refund

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12:31 pm EDT
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Complete Savings / Complete Save Unauthorised debit card charges

On or around the 18th of each month for the last five months (since February 2022) you have been debiting my joint account with £15 for a service I am not aware of. I have asked my wife and she is unaware of anything agreed to in relation to this charge.

The last payment is dated 18th June 2022 and is a pending transaction.

I will contact my bank to try and have this payment returned and would appreciate you returning the other £60 as soon as possible.

Desired outcome: Please refund

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3:52 pm EDT
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Complete Savings / Complete Save Unauthorized debit card charges

I had never heard of your company until I received an email from you on June 16 this week. I painstakingly checked my bank statements today and discovered that you have taken £600 from my bank account since October 2018, without my permission. I consider this to be unethical and unlawful and I would like a full refund as soon as possible.

Alan D Lea

Desired outcome: Full refund.

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5:26 am EDT
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Complete Savings / Complete Save Direct debit

Been taking money from My account for months no where did I sign up to this I have sent tireless amount of emails with no response to cancel what ever they have me signed up for it’s a disgrace I want my money back as I’ve never used this and never signed up for this not one email in my account saying I’ve signed up for anything yet they have my details to be taking money out every month seems no way to contact them other than email which I have sent time and time again with no response awful

Desired outcome: Cancel direct debit and refund

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2:56 pm EDT
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Complete Savings / Complete Save Unauthorised withdrawal of money from my bank account

Hello. Today I just observed that I have every month suspicious transactions from my card. I suppose that was happened since I've done some purchases from Wowchershop. The thing is that I don't participate usually in kind of promotions and try to avoid this kind of offers, so I was "surprised" when I saw this subscription which trying to cancel but still in progres... I never visited their website for sure and conditions described there I understand, so I know if anything anywhere was submitted, it was not this, even if it was in different interpretation ...now just want to know if is any possible way to resolve this issue and if possible to get any refund. Thank you.

Serge

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1:40 pm EDT
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Complete Savings / Complete Save wly.completesavings.co.uk Complete Savings / Complete Save

Dear Sir / Madam

I have recently realised that £15 a month since 2016 has been taken from my bank account without my authorisation.

I had assumed that it was for a life insurance policy / pension only to find out that this was not so.

I have no recollection of signing up to anything with this company and feel that I have been robbed.

Please advise on how I can get my money back.

I look forward to hearing from you.

Kind regards

Mr. A. Hardy

Desired outcome: Please refund my money.

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8:36 am EDT
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Complete Savings / Complete Save they made unauthorized purchases on my account

Hi, I would like to write a complaint about Complete Saves as they have been taking £15 from my account. i had to change my card and freeze the older one but this still contiunued i dont understand how this happened as prior to this i never heard of this company so how they have access to my information i want a refund immediately i also request that they get rid of my bank details as i never gave them in the first place

Desired outcome: i want a refund for all the unauthorized transactions that were made by complete save

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7:01 am EDT
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Complete Savings / Complete Save Been charged £15 for a monthly subs that I never signed up for.

I noticed a £15 charge on my account and called today to get a refund. This is a 'legit' scam and tell you you gave your consent for this when in act, I have never signed up nor gave my bank details. They obtained these details when I paid for a Trainline ticket which is a GDPR Breach. I am reassured to read so many other people are experiencing the same issue and believe we should join forces and raise an embezzlement.

Desired outcome: This company should be charged as scammer, ordered by the court to pay the victims with a compensation and forced to stop any business.

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3:30 am EDT
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Complete Savings / Complete Save Complete Savings keeps taking money out of my bank accoukt

Every month Complete Save has been taking £15 out of my bank account. I did not give them permission to do this, I am not paying them for any product or service. I don’t know how they got hold of my card details as I haven’t paid for anything from any retailers I haven’t spent money at before. This is completely unreasonable and I am incredibly upset.

Desired outcome: Refund the money taken out and stop the payments

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Complete Savings / Complete Save In-depth Review

Overview of Complete Savings: Complete Savings is a membership program that offers a range of benefits and savings opportunities to its members. It provides access to exclusive discounts, cashback offers, and other perks.

Membership Benefits and Features: Complete Savings offers a variety of benefits and features to its members. These include cashback rewards on purchases made through partner retailers, discounted gift cards, travel discounts, and access to a personal savings dashboard.

Customer Service and Support: Complete Savings prides itself on providing excellent customer service and support. They have a dedicated customer service team available to assist members with any questions or concerns they may have. The team can be reached via phone, email, or live chat.

Transparency and Trustworthiness: Complete Savings is committed to transparency and trustworthiness. They provide clear information about their membership program, including the terms and conditions, privacy policy, and how to cancel membership if desired. They also have a Trustpilot rating and display user reviews on their website.

Membership Costs and Savings: Complete Savings offers a 30-day free trial for new members, after which there is a monthly membership fee. The savings and discounts available through the program can vary depending on the individual's shopping habits and usage of the program.

Ease of Use and Accessibility: Complete Savings is designed to be user-friendly and accessible. The website is easy to navigate, and members can access their account and savings dashboard from any device with internet access.

Complaints and Resolutions: Complete Savings takes complaints seriously and aims to resolve them promptly. They have a dedicated complaints team that can be contacted to address any issues or concerns that may arise.

Additional Services and Partnerships: In addition to the core membership benefits, Complete Savings offers additional services and partnerships. These may include discounted travel insurance, access to exclusive events, and partnerships with other companies to provide even more savings opportunities.

User Reviews and Testimonials: Complete Savings displays user reviews and testimonials on their website, allowing potential members to see the experiences of others. This can help users make an informed decision about whether to join the program.

Conclusion and Recommendation: Overall, Complete Savings offers a range of benefits and savings opportunities to its members. The program is user-friendly, and the customer service and support are excellent. However, it is important for potential members to carefully consider their shopping habits and usage of the program to determine if the membership costs and savings potential align with their needs and preferences.

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Contact Complete Savings / Complete Save customer service

Phone number

800 389 6960

Website

www.completesavings.co.uk/frequently-asked-questions

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