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Complaints & Reviews

Complete Savings / Complete Savemoney taken from my account

£15 was taken from my bank account (18/11/20) and i have no understanding as to why or how this company have my information and i want to be refunded as i am a student on a low amount of money anyway

money taken from my account

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    Complete Savings / Complete SaveUnauthorised debits from my account

    I have had 4 debits taken from this "company "? beginning back in August. I have not signed up for anything with this company!
    At £15 every month there's £60 taken without authority.
    I will now have my card company block any further debits and await my refund, failure to receive the refund and I will progress this to fraudulent transactions
    M Smith

    Unauthorised debits from my account

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      • Complete Savings / Complete Save's response · Nov 19, 2020

        Hello,

        If you have a Complete Savings membership charge in your credit/debit card account than there is a Complete Savings membership joined with your credit/debit card. In order to confirm your membership, we need more details from you such as your email address and UK postal code.

        Please contact our customer service centre via email at [email protected] or via our free telephone number from within the UK [protected] and provide these details so your Complete Savings membership record can be confirmed. Once it is confirmed we will be able to fully assist you. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

        Kind regards,
        Complete Savings

      • Updated by MaryellenR Smith · Nov 17, 2020

        Good evening
        I’m afraid I cannot provide you with the information you are requesting as I have no membership with complete savings, this is my reason for the question!!...if I have no membership why am I being charged for it??
        Explain please?
        M smith

      • Complete Savings / Complete Save's response · Nov 17, 2020

        Hello Maryellenr Smith

        In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

        So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

        Kind regards,
        Complete Savings

      • Mo
        Mooresey Dec 30, 2020
        This comment was posted by
        a verified customer
        Verified customer

        My name is Mr T.Moore, you have been taking 15 pounds out of my bank account for the last 4 month, a total of 60 pounds. I want this money back, asap. I have no recollections of authorisation to you to take my money. I will be stopping this as of first thing tomorrow when my bank opens. How dare you. Send me an email and il send details of how you will put MY money back. . If this is not done in the next 7 days, I will make a complaint of theft.

        0 Votes
      • So
        Sonia Belcher Dec 27, 2020
        This comment was posted by
        a verified customer
        Verified customer

        I've been getting charged for cash back of £15 for 2 years and never knew I was being charged.

        0 Votes
      • Ky
        Kyra Atkinson Nov 29, 2020

        I’ve had 5x £15 taken out my bank for a complete save subscription, that I have never clicked on. I haven’t received any purchases through the post as a monthly ‘subscription’ I have no idea what it was n neva realised it was coming out of my account until recently, as £15 is a little enough amount for it not too be realised. However, £75 is a lot of money to be spending on a subscription that I have no idea about

        Comments

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Complete SavingsTaking £15 from my bank account

      On 12th October and again 12th November
      I have noticed you have taken a visa payment £15 from my bank account - £30 in total.

      I have not given permission for this money to be taken - via a VISA payment out of my account - Please can this be stopped immediately and I would like to request a full refund and explanation how you gained access to my personal data.

      I have looked at your website this morning and have no need nor desire to use your company.

      I have researched on sites like this and can see a number of similar complaints

      Again

      Why has this happened you do not have permission

      My name is Robert Crane
      e-mail address [protected]@live.co.uk

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        • Complete Savings / Complete Save's response · Nov 13, 2020

          Hello Rob,

          In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

          So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

          Kind regards,
          Complete Savings

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Complete Savings / Complete SaveMoney withdrawal

        I've noticed I have had money (£15) each month taken out of my bank account and that being unauthorised? I will be calling the bank tomorrow to cancel it however if like my money back as I have no idea what it's taken it from? I haven not given my bank details to anyone or have agreed for that sum to be taken out of my bank. Absolutely appalled how companies can just scam people like that especially in this difficult time. Shame on them.

        Money withdrawal

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          • Complete Savings / Complete Save's response · Nov 13, 2020

            Hello Liana,

            In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

            So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

            Kind regards,
            Complete Savings

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Complete Savings / Complete SaveFraud and scam

          I have never signed up for this but somehow £15 has been taken out of my account without my permission. I am incredibly upset as I am a student and it's caused me a lot of stress trying to get it back. I need every penny I can get so this is very distressing. I have tried to contact my bank but I would appreciate some clarification from this company and my money back!

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            • Complete Savings / Complete Save's response · Nov 13, 2020

              Hello Caitlinannalise,

              In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

              So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

              Kind regards,
              Complete Savings

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            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Complete Savings / Complete SaveMoney deducted from my account

            I am not sure why I have £15 deducted from my bank account today. I have never registered nor accepted to have this amount deducted from my account. I will be contacting my bank and I would like to have my money back ASAP as this is a scam. I am just a student in the UK and I do not even shop online, as most of the time I shop in the store to avoid getting scammed. I am not sure how or why this happened.

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              • Complete Savings / Complete Save's response · Nov 13, 2020

                Hello Khadija,

                In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                Kind regards,
                Complete Savings

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Complete Savings / Complete SaveComplete savings

              Complete savings have been taking money fr my account monthly. I have no idea why or what for.
              As a parent on a low income I am finding this is having a dramatic impact on our family and I would like to know why the money is being taken and how I can stop it.
              I am not contacting my bank however, this will not get me
              My money back or answer these questions it is really unfair for people to be conned in this way.

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                • Complete Savings / Complete Save's response · Nov 13, 2020

                  Hello Lisstrudy,

                  In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                  So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                  Kind regards,
                  Complete Savings

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Complete Savings / Complete SaveBeing charged without my my consent

                I've just checked my monthly statement from my bank and noticed i've been charged £15!? I never agreed to this, it appears to be a common complaint you seem to have as well. I'm not very happy with any of the service, the only reason I subscribed was so I could have a discount on my next train ticket!! No where did I see it say anything about a monthly charge? I haven't used any of the services you say you do so I would like to have a full refund of any payments I (unknowingly) made to you. I would also like to unsubscribe from the shady thing I regrettably signed up to with you.

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                  • Complete Savings / Complete Save's response · Nov 13, 2020

                    Hello Kieran6909,

                    In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                    So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                    Kind regards,
                    Complete Savings

                  Complete Savings / Complete SaveI have noticed that you have been taking money from my account that I am unaware of authorising.

                  Please can this be rectified and refunded ASAP
                  Dates of payment started
                  09-12-19 £15.00
                  09-01-20 £15.00
                  10-02-20 £15.00
                  09-03-20 £15.00
                  09-04-20 £15.00
                  09-05-20 £15.00
                  09-06-20 £15.00
                  09-07-20 £15.00
                  10-08-20 £15.00
                  09-09-20 £15.00
                  09-11-20 £30.00
                  Please advise as I am not aware of any fee for anything that I've signed up for
                  I'll await your reply

                  Donna Griggs

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                    • Updated by Donnamichelle · Nov 10, 2020

                      I don’t know the details as not sure what the charges relate too

                    • Complete Savings / Complete Save's response · Nov 10, 2020

                      Hello Donnamichelle,

                      In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                      So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                      Kind regards,
                      Complete Savings

                    • Updated by Donnamichelle · Nov 10, 2020

                      Please can someone assist me as a total of £180 has been taken .

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    Complete Savings / Complete SaveMoney has been stolen from my account.

                    WLY* Complete Save have been taking money fraudulently from my credit card for the last 3 months, totalling £45.
                    I did not realise this till now.I never completed any subscription at this company but somehow they got hold of my details.I looked online and I have seen that a lot of people had the same issue.I think this company should be investigated as it is a fraud.
                    I lost my job due to COVID crisis and I need my money back, please.

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                      • Complete Savings / Complete Save's response · Nov 09, 2020

                        Hello Aiurea123,

                        In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                        So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                        Kind regards,
                        Complete Savings

                      WLY*CompletesaveRegular payment deducted from credit card

                      Hi,

                      I have never opted for WLY*COMPLETESAVE subscription, and never signed into these services/discounts or website. Yet I am getting £15 deductions every month since past year or so. Can someone suggest, how to stop the service & cancel the unauthorised subscription and refund the monies? Think this is happening since last year Aug2019 onwards.

                      A swift response will be much appreciated,

                      Kind regards
                      Sapan (sapan.[protected]@icloud.com)
                      +[protected]

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                        The complaint has been investigated and
                        resolved to the customer's satisfaction
                        Resolved
                        Complete Savings / Complete SaveTaking money out of my account with out me knowing

                        You've taken £15 pound a month out of my account for the last 5 months without me knowing, I haven't registered to anything online or set up a payment plan with any company. Please can you tell me why? And how I go about getting my money back please. I've looked the website up online and it comes straight up as fraud so if it can't be resolved with you I'll be going through my bank to get it resolved.

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                          • Complete Savings / Complete Save's response · Nov 09, 2020

                            Hello Jamie081288,

                            In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                            So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                            Kind regards,
                            Complete Savings

                          The complaint has been investigated and
                          resolved to the customer's satisfaction
                          Resolved
                          Complete Savings / Complete SaveComplete savings

                          I have recently found that this company have been taking £15 monthly from my account. Reading all these complaints I can see I am not the only one, this is disgusting! They hide the fact that they automatically sign you up to their subscription through the terms and conditions (that no one reads) from another website. Like someone else said, legal action take place!

                          I'd like a refund and my subscription cancelled!

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                            • Complete Savings / Complete Save's response · Nov 09, 2020

                              Hello Chris,

                              In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                              So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                              Kind regards,
                              Complete Savings

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            Complete Savings / Complete SaveMoney taken from my credit card monthly without authorisation

                            I have just noticed for the last 4 months WLY*COMPLET had been taking £15 out of my account each month. I have contacted my back to stop any further payments but I have no idea what this even is.

                            I do shop occasionally online especially at the moment with COVID19 around as I am a carer and limit my exposure outside work and home. I am extra vigilant with what I sign up to and know I have never signed up to this.

                            Add your opinion

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                              RESOLVED

                              The complaint has been investigated and resolved to the customer's satisfaction.

                              • Complete Savings / Complete Save's response · Nov 09, 2020

                                Hello Naomi,

                                In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                Kind regards,
                                Complete Savings

                              The complaint has been investigated and
                              resolved to the customer's satisfaction
                              Resolved
                              Complete Savings / Complete SaveThere is a figure £15.00 per month being taken from my family without consent

                              Amount totalling £45 - £60 has been taken from my bank without permission.
                              I have idea what service if any I get from this company can you investigate and arrange appropriate refund please
                              I am also going to contact my bank to put a block on this account.
                              I look forward to hearing from you
                              Please call me on [protected] to discuss this thank you
                              Chris Piercy

                              There is a figure £15.00 per month being taken from my family without consent

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                                • Complete Savings / Complete Save's response · Nov 03, 2020

                                  Hello Chris,

                                  In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                  So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                  Kind regards,
                                  Complete Savings

                                Complete Savings / Complete SaveAbout yourselves

                                Hello,

                                I'm filing a complaint about yourselves as I never signed up for anything to be charged £15 a month, I would like to cancel it as these £15 I would rather spend on my baby than for something I don't use, please resolve this issue ASAP or I will take it further.

                                Kind regards
                                Ieva Gulbe

                                About yourselves

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                                  Complete Savings / Complete SaveSum taken from my account

                                  I have had a sum of £15 taken from my account today 01/11/2020 without my authorisation.
                                  I would appreciate this sum to be sent back to my account ASAP.
                                  Mr Michael Thomas Harkins
                                  [protected]@gmail.com

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                                    The complaint has been investigated and
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                                    Resolved
                                    Complete Savings / Complete SaveWLY complete save

                                    Hello,

                                    I have had £15 come out of my account without knowing why.
                                    I would just like to know if I can get this money back. I am a student and need it to eat otherwise I cannot do my food shop this week.
                                    If I need to unsubscribe or remove my email to prevent this for happening please let me know.
                                    If I can speak to someone this would be ideal or someone reply to this to have a private conversation.

                                    Thanks in advance
                                    Lily-Mae Jones

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                                      RESOLVED

                                      The complaint has been investigated and resolved to the customer's satisfaction.

                                      • Complete Savings / Complete Save's response · Nov 03, 2020

                                        Hello Lily-Mae,

                                        In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                        So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                        Kind regards,
                                        Complete Savings

                                      WLY Complete SaveCashback and deals

                                      I have only just noticed that there has been transactions of £15 each month coming out from my bank account? I did not sign up for this so please can I have a full refund? Yeah have attached my bank statement to prove this but that's not the only month it's been every month !

                                      Cashback and deals

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                                        The complaint has been investigated and
                                        resolved to the customer's satisfaction
                                        Resolved
                                        Complete Savings / Complete SaveUnauthorised bank charges

                                        i'm a 15 year old girl and i've checked my bank statements to see that 15 pound had been taking out my bank for no reason from this company, i have never gave my bank details out anywhere and know that i have not agreed to this scam, i would like a full refund in my account or i'm taking the company to court as this is fraud and the company should seriously be punished for it, i'm only 15 so 15 pound means a lot to me.

                                        Unauthorised bank charges

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                                          RESOLVED

                                          The complaint has been investigated and resolved to the customer's satisfaction.

                                          • Complete Savings / Complete Save's response · Nov 03, 2020

                                            Hello Nmullen10,

                                            In order to assist you, we need to confirm your Complete Savings membership/billing record and currently we are unable to do so.

                                            So that we can confirm your membership record and assist you, please contact our customer service centre via email at [email protected] or via our free telephone number (from within the UK) [protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm

                                            Kind regards,
                                            Complete Savings

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