Complete Savings / Complete Save
reviews & complaints

On Wednesday 22nd November, I had seen that £15 was taken from my bank account by this vendor. I was not aware there is a "membership fee" when I first registered with this company.

When I first registered, I couldn't get any cash back despite several attempts, so that was the first red flag. But I thought I'd keep the account for any future purchases. Now £15 was taken from my account, and I was not at all aware that this would happen. I've cancelled my membership. I want my £15 back

I have been using complete savings for about 4 weeks with no issues. However on November 8th my account was terminated with an email asking me to send my passport photo and bank account details in order to keep using it!

I was not told what I had done wrong (or if i had done anything at all) but if I wanted my cashback and monthly bonus amounting to around I would need to send in those personal details.

I called customer service whi said that there was nothing that they could see that I had done wrong other than that I had used Complete savings in the past and hadd, had multiple accounts. This is true, I asked if it was therefore not allowed to use complete savings due to having had multiple accounts, I was told that I was allowed.

Noone will tell me what I am even accused of! Feels like a scam to get my personal details.

I have cancelled my monthly payment from Complete Savings. This is a company that gives you cashback whenever you do online shopping. Because I do not shop online as much so it is of no need to me. However, on Saturday the 28th of October, money has been taken out of my account from Complete Savings. £15 to be exact.

I request a refund because I have cancelled the monthly payment but money has still been deducted of my account.

On the 9 th of October 2023, they took 15 pounds from my bank account without my authorisation. Never heard of them before, they seem fraud company stealing money without authorisation. No email was ever sent to me from them to show we ever had online contact. None. Frauds! I never clicked on their website, never heard of them before.

Today, I noticed an unauthorized charge of 15 pounds on my card by CompleteSave. I haven't signed up for any of their subscriptions, and I only learned about CompleteSave when this unexpected charge was deducted. I have never received any emails or SMS notifications indicating that I subscribed to their service. This situation raises suspicions for me, and I'm perplexed by how such a company can legally operate in the UK

Money has been taken out of my account today of £15 which I've received no emails and didn't sign up for any subscriptions I've also has online chat and the email I am registered with they don't even have to find a membership number I did not sign up to anything and I request a full refund which I haven't even authorised I do not know how this has happened but I didn't sign up to anything

Dear Sirs,

On checking my Bank Statement today I noticed that there had been a withdrawal of £18.00 by a company called COMPLETESAVE.CO.UK NYON CH I have never heard of them, never dealt with them, and have no idea what they sell or do {except Scam bank accounts}

I insist on a FULL REFUND at once

Shown on Bank Statement as: COMPLETESAVE.CO.UK NYON CH

I had first come across this after a payment to Pretty Little Thing. However I did not give authorization for my card to be charged. I have been charged for two months. I would please like my 30 POUNDS refunded to me.

Please do not even sign up for this service as it is FRAUDULENT.

I have never signed up for this service but discovered that I have been regularly charged £15 for the last 3 months, I do not want this service and I do not make use of it.

This is three [censored]ing months I'm asking you to stop to take money from my bank account with card Lloyds bank finishing 2951 since January for someone I'm not legate with. Then I'm asking now to be reimbursed totally of that scam. I'm not your milk cow, and that bloody enough. If this is not resolved in the next 24 hours, I m to denounce you to postal police for extortion and bloody abuse of dominant position. Who the hell are you to defraud honest people? I want the total reimbursement of my last six payment for the amount of £120. But are u crazy or what?

This another ultraliberal [censored] taking customers in hostage of your fraud

We can't do it anymore of you [censored]. Do you think I poo mu money to every month to gift you money like that 

This is scandalous behaviour and I tell you if I don't have a total reimbursement in the next 24 hours of last 6 months payments.

The transaction is still pending in my account as of now, but I can see that £15 has been taken out for no reason and I am quite annoyed by this as there is no apparent reason for this credit charge. I hope that you will be able to refund the £15. the date of the £15 being taken out was August 4th. Please can you respond to this message as soon as possible. I would like a refund and to be unsubscribed from complete savings immediately after my refund is given as this is not acceptable.

I have never signed up for this service but recently discovered that I have been regularly charged £15 a month for a subscription I do not want and never signed up for since August 2022. I can see no record of ever giving my details to this company or ever agreeing to sign up for this service, I have received no emails or calls. I want this cancelled and refunded ASAP as fraudulent charges.

This isn't the first time you have taken money from account why are you still taking £15 a month from my account I was refunded first time and I have just noticed you still been taking £15 a month for a few months without my permission so can you please refund me please

My name is alex campbell my bank account number is/ [protected] /my sort code is /20/18/27

£15 a month from my account on the 25th every month I made a complaint about a year ago and you still keeps taking £15 a month barclays fraud time have asked me to contact you before they investigate I would like a reply as soon as possible so I can let the fraud team know

This company has been taking £15 a month from my bank account. I have no idea how thery got my details. When I called them to enquire about this they said it was through Trainline or See Tickets that I apparently signed up to this reward scheme.

I have had no rewards from this scheme at all over the years, nor any correspondance to inform me of how I claim these rewards. I don't even know how to claim these eldeged rewards. I don't shop at any of the places they offer rewards for.

I feel that i have been mislead and this company they have been very sneaky and somehow I have ended up being signed up to this scheme when i have either bought a ticket for a gig or a train.

They have been taking £15 out of my account on the first of every month and this has been happening for at least a year. I am going to my bank to get full statements to find out how long this has been going on.

I had been taken £15 monthly from my bank account last 3 months without authorization!

On 12/20/2020 was canceled.

Cancel confirmation number: 5061887.

Member no: [protected]

On 14/03/2023 after 3 years, £15 was deducted from my account again.

Email sent questioning the situation because my membership had already been cancelled.

On the 29/03/2023 at 09:06 I received the email confirming my cancellation on the 26/12/2020 and Confirming 3 refunds between 3 to 5 working days.

Cancel confirmation. REF: [protected]

On April 14th, May 14th and June 14th - £15 was deducted from my account again.

Email sent questioning the situation because my membership had already been cancelled. All these 3 months I send proof that they are stealing £15 from my account and they reply:

Because your name and email address do not correspond with a membership in our member database.

If my data is not in the database, how is my bank information in the database?

Literally stealing money!

Hi there,

I realise 15 pounds has been deducted from my account since August 2022! The amount has never been authorised by me and I would therefore like the full amount credited back to me.

The total amount is 15 pounds (month) x 11 months = 161 pounds.

I am not sure how you were able to authorise this transaction without my express permission but either way please refund the amount as above.

Thanks and I look forward to hearing from you soon.

Regards,

Ms Chang

unbeknown to me monies have been taken out of our account since 2021. So far I have been refunded £30.00.

I now have more time on my hands due to my husband passing away to look in detail at my account, and have realised that quite a lot of monies have been taken out. The grand total of £250.00.

My husband started suffering from cancer jan 2021 the suffering was awful and I was his carer, the last thing i was bothered about was money.

I have dates starting back from 29-03-2021 to the present day.

I have not used your company, and do not intend to. Could you please refund the monies of £210.00 (this being £30.00 minus grand total)

I hope you understand my situation and that this information helps Thank you

Mrs. Gillian Reid 03/06/2023

May 28th .I have bought two things online over two weeks .I’ve never used online shopping before ,but today I have noticed 15 euro deducted from my account .Turns out it is a online savings company I have never heard of or signed up for in my life the account was named WYL*COMPLETESAVINGS.l.Idid not give consent for this party to withdraw from my account they’re thiefs and frauds .

This complete savings has been charging me £15 for 8 months now and i didn’t even realise because it’s such a small amount of money that it doesn’t raise an eyebrow however it recently got charged yesterday and i got suspicious and checked what it is only to find out it is a scam! i do not remember ever signing up for this. They’re taking money out of my bank without authority. They are a fraud of a company i want them investigated now! I also want my money back asap and if i don’t receive my £120 back , i will have this company investigated and sued. They even gave me £15 so i didn’t get suspicious.

i want a refund now!

I found a transaction of GBP 15 charged on my credit card on April 26th (transaction # 881749) without my authorization, I would like to get a refund of this fee as I never registered for complete saving services.

If I subscribed to the service I would have received an email with the membership number, this has not happened, and despite all of that my credit card was charged for GBP 15.

Please note that the internet is full of reviews about complete savings charging people credit cards for services they didn't apply to, so please refund the GBP 15 charged on my credit card