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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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S
1:35 pm EDT

Wendy’s poor service

815 N. Germantown Parkway, Cordova, TN 38018 location. Customer order number 3124 at 1:12pm on Tuesday July 18th. Drive Thru order.

Order taker asked what sauce I wanted with chicken nuggets, and I responded "ranch"... when she repeated my order back, she said "BBQ sauce" and I corrected her that it was to be ranch. She apologized and said ranch.

Server at window handed bag of food to me without a word and shut the window back. When I arrived home, I discovered the sauce was BBQ anyway.

This may seem trivial, but this kind of thing has been going on a lot at this location. So much so that it appears to be intentional.

I will go back and order again in a few days, and if it happens again, I will refuse to order Wendy's anymore, due to the lack of anything being done about this problem.

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O
5:42 am EDT

Wendy’s buns, burgers

I've been going to Wendy's for 30 years. Monday night July 17 I went to the Seacaucus New Jersey Wendy's. The buns were falling apart they were so stale the food was ice cold french fries were old ... I have never ever put a complaint in against a food establishment .but this caused a big argument in my house and we end up not eating the pool. I was always pleased with you guys I put your franchise above any others out there and still do but this has to be addressed. Thank you Christopher Aliotta to 275 Maple St., Secaucus, NJ 07094

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Update by Oogie
Jul 18, 2017 5:42 am EDT

Un happy

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R
7:22 pm EDT

Wendy’s service

I went through the Wendy's drive thru in Niceville, Fl today, July 17, 2017 around 5:10. I gave the girl a 20.00 and she gave m change for a 10. When I told her I gave her a 20, she said, no you gave me a 10. I know I gave her a 20, but I coudn' t prove it and i didn't want to make a scene, so I let it go. She also did not give me a receipt. I lnow there is nothing that can be done, but just thought you should know in case other people have complained. My email is [protected]@gmail.com

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A
6:52 pm EDT

Wendy’s food preparation

This evening we placed an order at the drive thru of Wendy's #[protected] at 102 W. Flint St in Davison, MI, order #3320. Both sandwiches on our order were special order, one plain and one with no tomato. Upon opening the sandwich that was ordered no tomato I found a tomato seed on the inside of the wrapper. I pulled the bun back to find 5 more tomato seeds in plain sight in the various condiments on the burger. I'm generally not one to complain but this isn't the first time this same issue has occurred to me personally at this restaurant. Is it the policy of Wendy's that a sandwich ordered without a topping equates to pealing that item off a pre-made sandwich and passing it off to the customer as what they ordered? This will be the last time I eat at your restaurants, not just that location. I should have came to this decision after previous issues but I continued to patronize your restaurant out of convenience. Shame on me, lesson learned.

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R
12:54 pm EDT

Wendy’s order

First I went to the Brandon Florida location on Highway 60 they did not have chocolate Frosty at that time. So I told them I was going to another location they said that was fine. I drove all the way to the Bloomingdale Florida location. Went to the drive-thru asked for a triple combo with no cheese a frosty chocolate instead of the coke and a chili instead of the fries. I repeated the order back several times like I always do. I understand we can make mistakes now and then that is why I do that. I got to the window waited for the food and when I open the bag there were fries in the bag no Chile so I said can I have the chili please they gave me the chili. I also ordered an extra Frosty while I was there waiting. I got home there was cheese on the triple that I requested no cheese. I also ordered to Dave's triples with everything including cheese. These Burgers all three of them were not fresh meat I was very disappointed along with my wife. And she is allergic to cheese in which she got she's on her triple. I'm sorry to complain but it's just aggravating and when you spend $22 for fast food it's even more aggravating when it's not right. Just wanted to bring that to the tension of somebody. By the way we are regulars at Wendy's especially since they tore down the old Wendy's and built a new one on Highway 60 in Brandon. Ever since that happened the food has been spot-on also the chili from the Bloomingdale location was watered down not like if the Brandon location the wife was upset about that. So basically we will not be going back to that Bloomingdale location again.

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G
12:48 pm EDT

Wendy’s service, cashier

Hello, I went to Wendy's in Englewood Ohio on Main Street, through the drive through about 1 o'clock on 7/17/17. I ordered a large fry I was charged 2.39 I paid with a 5 dollar bill and 40 cents and the lady working the window only gave me back $1.01 and also didn't give me a receipt. I didn't notice at first because I was rushing to get home. But not handing back two dollars is not a accident. Since it is only two dollars though I didn't go back up to the store because I didn't have the time, but I figured someone should know.

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P
2:15 pm EDT

Wendy’s unserviceable speaker order system

On Sunday, [protected], I stopped at the Wendy's Drive through at Wendy's Store #[protected] at 1148 AM. I tried to place my order and to my surprise, the system was complete static and I was unable to understand the host. When I drove to the pick up station, I advised the Host, Francesca, about the non clarity of the speaker system. She advised me that the system has been nearly in operable for almost a year! She told me she advised the Manager, Heidi. This is totally unacceptable. I saw people drive through without purchasing any thing. Totally disgusting. If it were me, I would remedy the situation my way...take a guess.

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M
9:04 pm EDT

Wendy’s customer service

I went to the Wendy's on lake ave Rochester Ny tonight and was in the drive thru line for 20 minutes and when I finally got up to the speaker to Order two frostys they told me they were done with frostys for the night I am very unhappy they are always busy and their Customer service sucks I Will not be going back for a while they need to get it together and I really wanted a frostys thanks a lot Wendy's

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T
4:55 pm EDT

Wendy’s rude service

On Saturday 7/15/17 at about 5:10p.m. I sat at the Wendys in Franklin Square New York. The customer before ordered a 4 piece nuggets and a coke but the service person Liz at the store did not hear when the man corrected her when she said coffee instead of coke. After the third time correcting her thstnit was coke not coffee I told her it was coke and not coffee. She said to everyone around that she did not like being interfered with by another customer another she was right since the receipt said coffee not coke. I responded that she had a lot nerve saying that and that she was in a customer service position. At that point I asked for the manager and 2hrn no one appeared I screamed that I wanted a refund andnthe manager. Soon Philonene Etitenne appeared. She was not helpful but did give me the refund. The cashier Liz was not helpful to the customer before me was condescending to me quick caused me to get angry. I loved Wendys but I will no longer be a customer. Liz should be fired and Me Etienne should be given training on how to manage staff. This location is always slow in service. I can no longer support Wendys and will actually try to persuade anyone I know to no longer support you company.

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J
12:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wendy’s customer service

If you contact Wendys about a rude person. You will not get a timely response. They stand by bad customer service.

Date of Incident - 07/07/2017
Store Number 1356
375 S Churton Rd
Hillsborough, NC

The staff member was rude to me. I reported the incident. I was asked for further details and was not given an apology.

I contacted their corporate office and was assured that I would be contacted. That did not happen either. Very disappointed. The cheese does not even melt on the burgers because their burgers are cold and their restaurant dining area is not clean.

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C
10:37 am EDT

Wendy’s discrimination

At this location there are employees who would prefer to be called by a chosen name. They were denied and were told that said manager would get in trouble for giving them a name tag with their chosen name. Yet, there are other employees among the staff that have their name tags that do not match their legal name. Some even have nicknames on their name tag. This is unfair treatment.

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K
7:27 pm EDT

Wendy’s service/poor attitudes/ poor management/

7900 Arrowridge Blvd, Charlotte, NC 28273

This Wendy's was a very big disappointment. Arrived at 7:30pm today 7/14/17

The attitudes of the employees were very disrespectful. Use of foul language in front if customers as well as minors. Complete disregard for health code. Cashier had hand down pants. Management was not controlling rowdy situations of employees. Employees did not listen to specific order. Complete disregard the order. Had to take back food to be reprepared. The drink machine was high in carbonation as well. No call seems to be have made to company to have the issue fixed. In all the whole experience was not satisfactory. This establishment needs to be completely re evaluated as well as a close eye on.

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J
4:37 pm EDT

Wendy’s my salad is bad!

I go to Wendy's in Shelton Connecticut very often only because of it's convenient location. But, on many occasions they have been very rude to me and serve me old food. I worked at a Wendy's once and I know for sure you have only so much time to sell the food or it must be thrown away. My salad tonight was completely brown and that is unacceptable. I couldn't even eat it and didn't have time to get myself something else to eat. I'm sick of the poor quality at this Wendy's!

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P
11:10 pm EDT

Wendy’s awful service/food/clean

During a road trip we decided to stop at Wendy's in Spartanburg, NC. Worse mistake. Our son/girlfriend went there first while we put in gas in the car. We joined them shortly. I went into the bathroom - disgusting. Big roll of toilet paper laying on the floor and other bathroom so gross. I walked out of there and said I am eating our food in the car. We waited for a long time to place the order as one customer was asking waiting for a refund. Flagged! Once our son/girlfriend placed their order and then we followed we were told they were out of fries. The manager is out looking for some more. Another flag! The option is salad or baked potato. Oh by the way limited on lettuce we are told. Another flag! The clerk which was trying to manage everything and doing awesome considering the circumstance and being overwhelmed while others just didn't care what was going on and kept on talking. Meanwhile we are now told they are out of Pepsi. Really! Manager comes back without fries. Clerk husband comes in upset because she is long overdue from her shift. All we wanted to do is leave because at this point no clue what is going to happen. Husband upset, customer upset no food, manager swearing under her breath - let's get out of here. Finally got our food in record time of 30 mins. Walking to the car nobody wanted to eat it. In the garbage it went. Awful awful experience. The place needs to be shut down until they get it together. We would never go back to a Wendy's except I know this isn't normal for them but it will be while before we go back and we have shared this story with many. Please shut down the place until it gets manage better and can keep your reputation.

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B
2:57 pm EDT

Wendy’s service

Very frustrated that this is the second time that I have done this when it erased my whole spiel. Me and my mom and my daughter we're going to Wendy's to grab dinner for us and my husband and my dad. We decided to go through the drive-through and there were five vehicles in front of us. There were four or five other vehicles that stop behind us that decided to leave because they were waiting too long. We waited for 15 minutes without moving. So we decided that maybe we should go inside and get our food to go that way. When we got in there were three people ahead of us in line 1st person was ordering. The new guy it was very slow but he was working hard to get quick, was at the register. The two gentlemen in front of us were waiting for about 10 to 15 minutes just to order while the employees behind the counter were talking and laughing and joking with each other. I had mentioned that loud wow either they're really slow or they're shorthanded. And the gentleman in line in front of us said the service is terrible. Finally another employee decided to come up and help. We got all of our orders in very quickly. And I was appreciate of of him and let him know thank you for your help. We then went over to get drinks for ourselves. While we were doing so, the manager decided to wait in line behind us to get a drink for herself. So instead of her getting the employees working quickly to get all of the customers food out she decided to wait in line to get into herself a drink. After we had gotten our drinks we had sat and waited for our food for 30 minutes. In the meantime one or two more employees decided to come out from behind the counter to get themselves a drink. One of the guys that was in front of us decided to leave before getting his food because he was waiting too long. Finally her name was called that our food was ready. The new guy had gotten our order together and he did a good job and was very nice and forgot the sauces. So I asked him for them and he gladly put them in our backs and we left. Living only two minutes away, when we got home the food was awful. The nuggets and the sandwiches weren't hot but they were warm enough to eat. The fries were old cold and very crunchy. And the Frosty's that read received were not filled to the top and they were melted. So not only was our food cold but we were gypped from our food as well as terrible service. It was the terrible service that made everything else awful. This was not the first time that we had waited at this Wendy's location, but it will be our last. I hope that things change for the future customer sake. I would have filled out a customer survey you instead, though we did not receive a receipt to do so.

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A
4:10 pm EDT

Wendy’s really poor management

Manger Kevin on 12th street. I made two separate orders. one of which i ordered two burgers and the other i ordered a 6ct nugget. i recieved the burgers however i never recieved my nuggets. i had been waiting patiently up front for my nuggets for a little over 10 minutes and when i was asked how i can be helped i said "i am waiting on my nuggets" kevin said to me "you already got them" and was accusing me of lying as if i was trying to get free nuggets. i made it clear that i didn't get them as he kept saying not to give them to me beacause i had already gotten, which i had not. i said forget it and walked out. i came back and politely asked for his boss's number and he gave a number to me(which i'm not even sure was his boss's number because nobody answered the phone the four times i called, all within about an hour and a half). as i was walking out of wendy's he tried to offer me the nuggets i never recieved and i ignored and proceeded to walk out. he then made a smartass remark to me saying "that's what i thought".

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T
6:39 pm EDT

Wendy’s customer service

My order was missing something, my fries were old & hard, I was not handed my receipt so I had issues getting order corrected. Asked to pull up and waited almost 10 minutes for fresh fries that looked rotten. Couldn't receive what was missing from my order which was a side salad that they say wasn't on my receipt (the same receipt I was not handed). Manager herself gave me #3 as their store number. This happened at Wendy's on 13525 Woodward Ave, Highland Park, MI 48203. I always have one issue or another at this location usually being old fries and inaccuracy of my order.

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A
5:25 pm EDT

Wendy’s double stack 4 for $4

I ordered 2 double stack 4 for $4. First we didn't get a double on either order, we recvd 2 regular cheese burgers. The website shows the double stacks should have onions pcikles ketchup and mustard, we go lettuce and mayonnaise, which I am allergic to. I asked for lots of ketchup and ranch for the nuggets, didn't get any sauce what so ever. The Wendy's in Callaway, FL is evidently having some major issues, the last time I went through the drive through I ordered a chicken salad and a single, and I ended up waiting for 45 min and when they finally brought my food out, they forgot the side of bacon that I paid for for my salad. I am so disappointed with the service and food from this location, I will not go back again.

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4:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wendy’s wendy's 2360 legrande rd, columbia sc 29223. large bowl of chili had insect in it and manager behavior was unprofessional.

On the evening of July 9, 2017, I purchased a Son of Baconator meal and a large bowl of chili. As I was consuming chili I observed it had flies in the mixture. I immediately called Wendy's. I expressed my concerns, in returned the manager told me to return the chili. I said I will return it tomorrow. On the July 10, 2017 I returned the chili, the manager on duty got mad at me and attempted to refund the amount of the chili only. However I felt the entire meal needed to be refunded to me. At that point, she went to back with the chili to inspect it. Than she immediately returned and refunded the entire 12.00$. Since than, I've had 3 episodes of diarrhea. I've reported this to DHS. So, here is my concerns: I am retired Army Soldier and I will not cheat Wendy's or anyone. However the manager treated me like a thief and that was not costumer friendly. If the manager did show me no regard as a costumer we would not me here.

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T
3:21 pm EDT

Wendy’s pop machine not properly cleaned, pop taste moldy and mildew

The one Wendy's in my town seems to be always out of coke a lot during the week. So today 7-10-17 at 3:30 pm < i went inside to eat and bought a medium pop with my meal, selected Coke and it was out. So I switched to sprite and when I tasted it, It had a real bad flavor, like mold and mildew! I ask the counter employee about how often it gets cleaned and it was reported that it's cleaned in the mornings. I really don't believe its being done. Not happy! They need to switch back to the individual pop selection machine, instead of the all in one type. Thanks

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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