Wendy’s

Very frustrated that this is the second time that I have done this when it erased my whole spiel. Me and my mom and my daughter we're going to Wendy's to grab dinner for us and my husband and my dad. We decided to go through the drive-through and there were five vehicles in front of us. There were four or five other vehicles that stop behind us that decided to leave because they were waiting too long. We waited for 15 minutes without moving. So we decided that maybe we should go inside and get our food to go that way. When we got in there were three people ahead of us in line 1st person was ordering. The new guy it was very slow but he was working hard to get quick, was at the register. The two gentlemen in front of us were waiting for about 10 to 15 minutes just to order while the employees behind the counter were talking and laughing and joking with each other. I had mentioned that loud wow either they're really slow or they're shorthanded. And the gentleman in line in front of us said the service is terrible. Finally another employee decided to come up and help. We got all of our orders in very quickly. And I was appreciate of of him and let him know thank you for your help. We then went over to get drinks for ourselves. While we were doing so, the manager decided to wait in line behind us to get a drink for herself. So instead of her getting the employees working quickly to get all of the customers food out she decided to wait in line to get into herself a drink. After we had gotten our drinks we had sat and waited for our food for 30 minutes. In the meantime one or two more employees decided to come out from behind the counter to get themselves a drink. One of the guys that was in front of us decided to leave before getting his food because he was waiting too long. Finally her name was called that our food was ready. The new guy had gotten our order together and he did a good job and was very nice and forgot the sauces. So I asked him for them and he gladly put them in our backs and we left. Living only two minutes away, when we got home the food was awful. The nuggets and the sandwiches weren't hot but they were warm enough to eat. The fries were old cold and very crunchy. And the Frosty's that read received were not filled to the top and they were melted. So not only was our food cold but we were gypped from our food as well as terrible service. It was the terrible service that made everything else awful. This was not the first time that we had waited at this Wendy's location, but it will be our last. I hope that things change for the future customer sake. I would have filled out a customer survey you instead, though we did not receive a receipt to do so.

Manger Kevin on 12th street. I made two separate orders. one of which i ordered two burgers and the other i ordered a 6ct nugget. i recieved the burgers however i never recieved my nuggets. i had been waiting patiently up front for my nuggets for a little over 10 minutes and when i was asked how i can be helped i said "i am waiting on my nuggets" kevin said to me "you already got them" and was accusing me of lying as if i was trying to get free nuggets. i made it clear that i didn't get them as he kept saying not to give them to me beacause i had already gotten, which i had not. i said forget it and walked out. i came back and politely asked for his boss's number and he gave a number to me(which i'm not even sure was his boss's number because nobody answered the phone the four times i called, all within about an hour and a half). as i was walking out of wendy's he tried to offer me the nuggets i never recieved and i ignored and proceeded to walk out. he then made a smartass remark to me saying "that's what i thought".

My order was missing something, my fries were old & hard, I was not handed my receipt so I had issues getting order corrected. Asked to pull up and waited almost 10 minutes for fresh fries that looked rotten. Couldn't receive what was missing from my order which was a side salad that they say wasn't on my receipt (the same receipt I was not handed). Manager herself gave me #3 as their store number. This happened at Wendy's on 13525 Woodward Ave, Highland Park, MI 48203. I always have one issue or another at this location usually being old fries and inaccuracy of my order.

I ordered 2 double stack 4 for $4. First we didn't get a double on either order, we recvd 2 regular cheese burgers. The website shows the double stacks should have onions pcikles ketchup and mustard, we go lettuce and mayonnaise, which I am allergic to. I asked for lots of ketchup and ranch for the nuggets, didn't get any sauce what so ever. The Wendy's in Callaway, FL is evidently having some major issues, the last time I went through the drive through I ordered a chicken salad and a single, and I ended up waiting for 45 min and when they finally brought my food out, they forgot the side of bacon that I paid for for my salad. I am so disappointed with the service and food from this location, I will not go back again.

On the evening of July 9, 2017, I purchased a Son of Baconator meal and a large bowl of chili. As I was consuming chili I observed it had flies in the mixture. I immediately called Wendy's. I expressed my concerns, in returned the manager told me to return the chili. I said I will return it tomorrow. On the July 10, 2017 I returned the chili, the manager on duty got mad at me and attempted to refund the amount of the chili only. However I felt the entire meal needed to be refunded to me. At that point, she went to back with the chili to inspect it. Than she immediately returned and refunded the entire 12.00$. Since than, I've had 3 episodes of diarrhea. I've reported this to DHS. So, here is my concerns: I am retired Army Soldier and I will not cheat Wendy's or anyone. However the manager treated me like a thief and that was not costumer friendly. If the manager did show me no regard as a costumer we would not me here.

The one Wendy's in my town seems to be always out of coke a lot during the week. So today 7-10-17 at 3:30 pm < i went inside to eat and bought a medium pop with my meal, selected Coke and it was out. So I switched to sprite and when I tasted it, It had a real bad flavor, like mold and mildew! I ask the counter employee about how often it gets cleaned and it was reported that it's cleaned in the mornings. I really don't believe its being done. Not happy! They need to switch back to the individual pop selection machine, instead of the all in one type. Thanks

I came to the wendys on university and powers at 11:05pm as I had a family outing that I was trying to feed my family before heading to bed for a early work day. As I drive up to speaker guy ask if I would want to try a 4 for 4 and I said no thankyou hold on please. Then he said are you ready I said no hold on and when im ready I will let you know... Then I replied thankyou. He had his headset still on where I could hear him and he bluntly said "oh my [censor]ing god" excuse me did I just hear that and my kids are in the car!? This was unprofessional and all my kids wanted was your company. With this customer service I am completely unsatisfied and shocked you all hire and have people like this working for your company! Need to change out crew just rude!

Everytime I go to Wendy's after 10 they love telling me they are out of lemonade and can't make me one. When really I believe the manager is just lazy and will not make it. Considering that Wendy's stays open till 1am you would think they would still have a drink available. Secondly when I go and the manager is fixing my food and I always ask for honey mustered sauce he never gives it to me. He either gives me no sauce or BBQ... most of the times it's no sauce at all.

Ordered the triple cheese burger large meal. Got down the road and saw that I got a large fry and a single cheese burger. The price difference between the two isn't something that I can just let go. I would just like to have my order made right for me. I understand mistakes happen but a little more close attention could easily prevent this from happening.

I ordered a strawberry mango salad from the Wendy's in New Lenox at the drive thru window. When I got home to eat it, I noticed the strawberries had bad spots & were not edible. It was not just one strawberry it was all of the cut up pieces of strawberries. See photo enclosed. Also, I ordered a small chocolate frosty & the spoon was malformed. It had sharp edges and clearly could not be used. I'm not sure why it was handed to me out the drive thru window.

I received food from the Wendy's Saraland location 803 Saraland blvd S. I ordered nuggets and fries. My complaint is because it was around 9:30 when I went. I just got off and I was eating it in my car then I felt some hair in my mouth. I was thinking okay maybe it could be mine and I cut on the light. It was a long black piece of hair. My hair is short red and curly. I am beyond disgusted by this. Do people honestly and truly not wear hair nets or even CHECK the food before they give it out. This was a big disappointment and I don't see myself eating here any time soon.

9:20pm 1900 main st Brockton Ma 02301
Went back to correct my order that's was told to have allergies to mayo, yet still recived mayo on the sandwich, Asked to speak to a manager. manager came out to correct order. While explaining the situation worker stood aside and told us it "it happen all the time when we're busy." When I told the worker to let the manager handle the situation we where told "[censor] you" along with plenty of other cure words that where not very pleasant. Management did nothing to de-escalate the situation and just let the worker insult me. I asked to have the GM's contact information and when they would be best reach. To recive a fake contact and no hr of exact availability. Have never been more insulted or disrespected.

After work today I went into Wendy's for dinner. I was the only one in the lobby. A woman came and took my order and was nice and professional. However, a young man making food was not. The first issue was when I walked into Wendy's a group of men INSIDE the building were smoking weed. And no manager was in sight! No worker said anything. What's worse is the man that is supposed to be making my food said he wanted to "hit" that. He LEFT his post and went to smoke weeks inside the building in front of customers (me). No one working said anything. I did not get their names because they were not wearing tags, but I'm appalled at how unprofessional this man was and how unprofessional the staff was to ignore it. The best one woman did was tell the man to quit smoking that and then she proceeded later to yell ignorantly in the lobby, cussing and interacting with customers (who I believe she gave free drinks too, the men smoking weed) like she was there with friends. Absolutely the worst experience I ever had at a restaurant, disgusting and unclean, and unsafe. I feel whoever was manager or is in charge of this location should be immediately replaced as well as the two workers.

3 times now In the south Daytona Florida Wendy's they have gypped me on chicken nuggets finally tonight I went back nicely said they only gave me 7 instead of 10 and then the cook or someone came over to the window yelling at me from inside basically saying I was lying even when I gave the bag back and tried to explain about the other times they again kept yelling that I was lying! Absolute awful service

The Wendy's located at 100 North Progress Ave., Harrisburg, PA 17109

July 5, 2017 at 8:40 PM

I went in and ordered a fresh mozzarella full-size salad. I received it after about 5 minutes of wait time only to see that all of the lettuce was brown and it did not have any mozzarella cheese. I returned it and ask for a fresh salad with fresh lettuce and mozzarella cheese on this one. I waited for almost an hour. At around 9:10 PM the gentleman taking the orders, Austin, said to me that I should just asked for my money back. So he got the manager and they refunded me and we left at 9:20 PM. This is ridiculous!

I was in the broomall location Wendy's drive through and saw a worker with her feet up on the table! I think this is unsanitary and unprofessional. This needs to be addressed! Kids and families eat on there! I took a picture.also let me remind you that this was in a window for everyone to see! Until I hear back I will not be dining there and will be telling friends not to dine there for this reason!

Hi I'm Steven Dean filing a complaint around june 25 because one of my managers had a issue with me on my day off and fired me! My manager at the wendys in lake of the Ozarks named Ben was working in the back my brother Christopher got his free meal for the day knowing i hadn't eaten that day and offered his free meal to me! So my manager had never said anything about giving our free meals to eachother before but this day he was really irate for no reason and instead decided to walk out and say ''Is that your sandwich'' i replied back calmly No! Ben decided to yank the sandwhich from my hand in front of other customers and say your not allowed to have this as he was walking away he said something really rude and at that moment i was mad so i was rude back! This was not the first incident of this type of behavior my brother was in a car accident in the state of California and i had to call in to let them know it might be a day longer on the trip! Instead of ben saying ok or confirming hung the phone up on me after being rude! I got tired of abuse from the manager and hope this gets looked into everyone is a person there and i would love to work for the company again.

I want to Wendy's on University Ave. tonight July 1, 2017 around 10:40Pm. I ordered 5 of the Chicken sandwiches for 99 cents and 5 of the cheese burgers no onions for 99 cents my total was $10.69. I had to wait in a line before I finally got to the second window I gave Mrs. Tasha $20.69 for my order. When I finally got my food I only had 8 sandwiches instead of the 10 I ordered. They insisted that I had 10 until I proved them wrong by taken the all out the bag and Tasha said hand me your bags so I can see what is missing. I never got my order right again I didn't notice until I got home. Yup twice messing up my order?! On top of that never got NO RECEIPT! When I got home I had 6 cheeseburgers and 4 Chicken sandwiches. If that's not bad I had ONIONS on all the Cheeseburgers which I said I didn't want nor did I order them I said NO ONIONS! I called the store and the manager argued that she gave me 5 and 5 but it was not! They did say I could go back to pick up the 5 cheeseburgers tonight, but I have a 4 year old and a 3 year old. No way I was bringing them back out in the night air! This is every time I go to Wendy's on University Ave. (Wardline Road) that they mess up my order. Something needs to give! After tonight I don't think I'll be spending anymore of my money at Wendy's! If you would like more information please feel free to contact me! My email address is [protected]@gmail.com and my phone number is [protected]!

Thanks,
Ashley Harwell

On July 1, 2017 I went to Wendy's on Cerrillos Rd in Santa Fe, NM with my son and daughter. I ordered a chiller fruitea with strawberry passion fruit. The woman with a black eye was behind the counter. She gave me a lemonade. I told her I wanted the tea not lemonade. She said I had to have lemonade because that was how the drink was made. I pointed out the menu and how the drink was made with green tea. She shoved a cup with flavoring across the counter and told me to go make it with the unsweetened tea then. She was very rude. I told my son about the encounter, he took the drink back along with the flyer from the tray that advertised the tea drink to her. She told him I was senile, unruly and didn't know what I wanted because there was no such drink. I am 56, not senile and walk with a cane due to a dissability. I'm not prone to arguing with someone bigger than me either. He pointed out the menu and the flyer but she continued to diparage my character. It wasn't until a manager came over to see what the problem was that she reluctantly made the drink with instructions from my son. I would have let this go but she was very rude and hostile to all the customers that came in. I probably won't go back to this Wendy's but I will go to the one on Sawmill Rd because they are much nicer and they listen.

At the west exit in Fernley Nevada, there is a Wendy's, Dairy Queen inside a truck stop chain. The store has signs advertising a "free 'Dilly' bar if you complete the Wendy's on-line survey. Good luck getting the free bar from Either DQ or Wendy's. It's the same stock answer customers receive when a shared 7-11/Carl's Jr store regarding rotten, foul restrooms. Complain to the 7-11 manager about the filth and it's Carl's Jr.'s responsibility, then complain to Carl's and it's 7-11's responsibility. Same with the "free 'Dilly' bar at this Wendy's, neither is responsible for the free offer. So FYI, this is the Wendy's on I-80 in Fernley NV. If you try to get the cheap reward, forget it because neither store honors the offer.