Vodacom
reviews and complaints

My issues have been going on for 2.5 years now. I had an arrears amount and then got an sms with that amount stated, I paid it. A few days later got another message with an arrears amount, I paid that too. When it came to the 3rd or 4th "arrears amount' message I decided not to pay this without proof of what I owe. I had by then paid far more than the original arrears amount. I then noticed an issue with data billing on my wife's account. We had switched all cellular data off on her phone that month to test and had a data bill of over R500 more than the allotted data for the month. I made a call to customer disservice who said they will escalate the issues. I inquired about the fact I had not received an invoice since January 2016 and they said they would look into it. 


After 3 weeks of no response from the customer service I phoned again, wasting more of my time. The data issue and arrears billing issue had not been escalated so nothing had been done about it. I enquired about the non existent invoices to which I got a snotty reply of your email must be broken.  Once again they will look into it. At this point I asked for email correspondence so I could gather a paper trail.  According to Vodacom this is not allowed to happen. I do not understand why. I was told that I would receive an sms by the close of business to confirm my enquiries. Of course this didn't happen and I waited a further few weeks and then called them, again. Speaking to another clueless and unhelpful call Centre robot and got angry and annoyed and asked to speak to someone in authority in Vodacom. I spoke to a team leader who was decent to talk to and figured out that my gmail email address was spelt wrong. Yes, gmail was spelt wrong, hence emails not getting to me. This was corrected. I have still not recieved an invoice from Vodacom. 
I mentioned I would not be paying any bills until I receive an invoice. This has been going on for a few months now. I have recieved no invoice, no feedback on my data query and arrears overbilling query and recently I received an email stating my numbers had been cancelled and I now owe for the months I did not pay plus an additional cancellation fee. There was no mention of the issues I had phoned in about, nothing. This was the only email I recieved from them. 
They are unapproachable and have made sure it is impossible for any normal human to actually get an issue sorted out, all this while they continue to plunder South Africans wallets and give big bonuses to top leadership. 
I refuse to pay what I owe as I have not received any service. Just to add, where we moved to did not even have good Vodacom signal. 
I eventually visited a Vodacom store and the kind chap I spoke to said he completely understands my frustrations and can see the issues are on Vodacoms side. He was going to investigate and get back to me. Well in true Vodacom tradition. I have yet to hear from him. I even sent him an email which got no reply. 
I feel as a previously loyal customer of 15 years I have been treated like dirt and my loyalty to the company is inconsequential. I am angry, annoyed, disappointed and worried. I have heard Vodacom feel nothing to black list people for non payment. It's very possible they could do the same to me. Where do I stand? I don't have millions to beat them in court. I don't even have a paper trail of conversations due to their unwillingness to engage in email conversation. 
As a customer I am a slave to their greed and in humane handling. This needs to be sorted out. 

I now am getting offered a very high interest rate on vehicle finance due to outstanding balance with Vodacom showing up. Vodacom has contracted two lawyers to get money out of me. First lawyer agreed with me in a phone call that Vodacom were at fault. The file got taken away from them. Then 2nd lawyers tried but also escalated my query to Vodacom without any response from them. I want this all to end and be cancelled as it is costing me money and finance options. Vodacom now actually owe me.

I bought a Samsung Galaxy Note 8 in Dec, 2017, from Vodacom at the EAstgate shopping Centre in Johannesburg. I was promised a R5000 Flight Centre Voucher with the purchase.
I forwarded all documents, photos of the box, proof of purchase etc. and contacted Leoni Lawrence, Steven Lawrence and now Russell at Buy and Get without any help.
Tel No: [protected] - South Africa.
I have been told by all of them that the info has been given to management and they will respond.
To date I have received nothing and am led from pillar to post for the past 6 months.
Please help.

Since the 15 th of may, nearly a month ago, I have been tossed back and forward between vodacom open-serve vumatel and vodacom again.
Morning and night I have been on the phone for hours and hours with one of these three absolutely useless company's.

The sheer incompetence and unwillingness of vodacom to assist me is absolutely shock and extremely disappointing.
I have been billed for fiber this month, I stilllllllllllllll do not have fiber.
Vodacom has now taken my money and given me no service in return.
That is called theft!
I will shortly be filing a charge of theft against vodacom with saps.
My next call will be to every news paper in south africa.
I hope that this horrific disgusting level of service/theft will not be repeated with someone else.

Two years ago in May 2016 I cancelled a contract in writing at the Vodacom4u store in Cavendish Cape Town. I only become aware of it in May 2018 as this charge is bundled with another account I have. Our main number is:[protected]. Until today nobody wants to resolve the issue, nobody will even make a call, just the customer that keeps on paying and left high and dry. This boggles my mind... after reading all the complaints below I wonder why we still support a company like Vodacom...

My tab is broken since march and insured but now the insurance company is telling me the tab was not insured but the sim card.when i do the upgrading january i explained to the consultant that the tab is for my son for school( e leaning or wi_fi) so he doesnot need sim card inside the tab so he advised me to upgrade for another contract so that the sim card be used as it has good services so i upgrade to J5 prime and he did swim swap and put the card inside the J5 prime and he advised me to take the insurance for the Tab since my will be using it and i did that but now the insurance are telling me stories and the consultant is telling me its my responsibilities to keep the sim card inside the phone.i need help what to do and my son school work is behind now regarding this matter. I feel like robbed and i cannot pay something i do not have thats my feeling right now.

Ive been trying for more tahn a month to get my vodamail account to work. Ive called several times, sent email, been to the kollonade branch twice, called the technical department twice today and they promised to call back but still nothing. I diont know what to do further. It seems as if no-one is able toassist. The account is active. It shows that there is a problem with login and/or password which we have never changes. Is there anyone who is capable of assisting. We have mails that we need to access but cannot send or receive any

My father passed away more than a month ago. He was the vodacom account holder. About a month ago I took my mother into the vodacom shop in the colonnade centre to have the account transferred into her name. All seemed well.
I have just been informed that her account has been suspended. The funny thing is that you did allow the debit order to go through> in other words you have taken money from a pensioner< who moves about in a wheelchair< who has lost her voice seven years ago who is unable to speak and who lives on her own. Who has just lost her husband! Anything can happen to her during this night how, how, how, will she call for help?
Please listen to the phone call I logged with the reference number [protected]
I do need this account activated immediately!
I do want you the follow up if there is any incompetence suspected from the vodacom shop in the collanade

Account Number: I4413306-4
I upgraded my Vodacom Contract in May 2018 from a Vodafone Tablet to a Samsung A6 Tab on a 2GB MBB 24 month Topup Contract. I was told on receipt of the Tablet, by the Customer representative in Woodlands Mall (the shop next to FNB), that my contract and Data would be carried over as usual. The only difference being my 2 GB Data would now be 1 GB at night and 1 GB during the day. I was also told that the data contrat would then be in effect from the 1st of June 2018. My daughter and I were both present for these conversations. I still had 1.63GB of data remaining on my previous contract and on the 01st of June 2018, this data disappeared and I was ONLY given the 1 GB during the day and the 1 GB at night.

I then approached the Vodacom Shop at the Woodlands Mall, the one next to game and was initially helped by Ivan Reitman?.. I made sure of his name, but not his surname. I have to admit that I and my daughter was very irate. My daughter insisted that my data be returned to me and if Vodacom does not comply we would then proceed to take legal action, there were about 3 service consultants at that point present. Ivan handed my tablet back to my daughter and very rudely said we could do so, turned around and walked away.

My daughter yelled at Ivan that this was not the way to treat customers and that she would be launching a formal complaint. Another young lady that was standing next to my daughter then said that we should approach the branch were we upgraded the contract. Unfortunately we could not do so, as they were closed for renovations.

My problem is this :

1. Nowhere was I advised that I needed to use the remaining data on my contract as it would be expiring on the 01st of June 2018.
2. The Customer Service at Vodacom Branch was ATROCIOUS! To actually advise a customer to rather consider legal action than take the time to help that customer is breathtakingly bad!

How I would like this resolve is as follows:
1. Please give me back my rolled over data
2. A written apoplogy from Ivan Zeitman/Reitman

If I do not receive any answer or response from Vodacom within 7 Days I will be taking the following steps:

All property of Vodacom in my possession will be returned to the Woodlands Branch.
Any and all payments will be summarily suspended and the contract terminated.

I am VERY serious about the abovementioned, I have been an exemplary customer of Vodacom for more than two years now and have never had problems, but since I have upgraded my contract I have had nothing but problems.

Vodacom called me to upgrade my account - which I eventually did. I specifically asked the consultant what I would have to pay at the end of the month and he confirmed that I would only have to pay x amount.

At the end of the month I received a statement and was charged 2 times what was discussed. Eventually they said that I still owed money for the old phone and therefore I have to pay for both until the other contact is paid in full.

Two months have passed and I am still being charged for two phones.

on the 23 April i was contacted by vodacom informing me that my contract can be upgraded from the 1 GIG to 5 GIG and my premium would reduce from R140 to R99. this has not happened as i have just been debited R335 by Vodacom. i want the contract reversed as this is not what i have been promised.

pls supply me with the voice recording done from your office to me on the 23rd April.

i have just been on the phone with Thandi, 1/5/2018 at 13h50 and she is informing me that i ahave to pay a handset fee, which i have not received with the upgrade and i have to pay for usage on the contract. i have never gone over my bundle as i dont think i am able to. pls can i have a detailed statement sent to me at johnny.[protected]@nashuavaal.co.za

really poor servixce that i have received.

I have tried to reason with Vodacom regarding me taking out a new contract! This negotiation is not going anywhere! I have had to go to outside providers for the last 6 years(if i remember correctly) due to the fact that Vodacom does not want me to take out a straight contract with them! How is that possible? I have not skipped a payment or made a late payment, it is a debit order that goes off directly from my bank account. If I should skip a payment, Vodacom will cut my line, Not true? So, again it comes down to Vodacom scoring me low! How on earth is that possible and where the hell do they get their information from!? The service agent is just as unprofessional as the next! There is no way that I am going to stand back and allow this! It seems that Vodacom does not want my Bussiness, witch is fine seeing that I am probably a small fish, but be sure that I will get my Whole family and as much of my friends to leave Vodacom. I will make it known that Vodacom is unprofessional and that customer care does not exist! I am fed up with this kind of non service!

I phone Vodacom inconnection of my statement that was wrong. My contract was for R281.50 (incl 14% vat). On the first of April the Goverm change vat to 15%. So my account must be now R283.97. Instead of R283.97 I receive a statement on 31 May 2018 for R331.52.
I phone on the 21 May 2018 and speak first to and Elsabe then she put me threw to another department, then they cur the line.
I phone again and speak to Amina and she said Vodacom can change at any time my contract and they can put any exstras on your contract without asking you if they can do it. When I told her but this is unlawfull and they take my money then she put me threw to the back office, here I was on the line for 45 minutes and still no one can help you.
I phone Vodacoms Solution Dept and dear Boicumleo Sere told me that since 16 May 2018 Vodacom have the wright to change any contract without give you any notice. Then I told her they can't do this because I did'nt sighn any new contract with Vodacom that said they can change my contract without me signing for it.
She said the Government gave Vodacom the wright to do so and she cant change my contract back to what it was before. End of the story she said.
Now people if Vodacom can do so who else can take law into their own hands and change the stuff like they want to change it.
Its a chame on you Vodacom,

My Name is Tshepiso Bokaba, [protected]. My number has been deactivated as I my previous employer was responsible for it. Initially, I have requested the Employer to take over my number when I was provided with cell phone contract from my previous employer. From Yesterday (31 May 2018), my number has been deactivated as I am told that it has been cancelled from your system. It must be noted that this is my own number with Vodacom. I am now without a phone and its been two full days and I urgently need to use my phone. The number [protected] must be converted into a pre paid.

Your urgent assistance in activating my number will be highly appreciated.

I was called by one of your call centre agents cause I have 4 existing contracts with Vodacom. They offered me more afforadable data for my existing packages and cancel the ones that I have, Yesterday one of your other call centre agents called me and said that my existing ones is not cancelled and I have new contracts please can some one assist me and explain to me what is happening please.

Despite many attempts to sort out my query with Vodacom's call centre absolutely NOTHING has been done to refund an amount incorrectly billed.

Vodacom Call Centre closes queries without sorting out the problem. They make false promises to revert back to you and call you which never happens.

Always have to spend more than an hour on the phone with a new consultant explaining the issue AGAIN!

I have had a terrible experience with Vodacom and even when I eventually spoke to the Manager of the Business Support Centre, Lerato Mokgatle, she assisted in understanding my query however after other hour on the phone when I asked her to solve/ escalate the query and just send me an email setting out the Reference Number and The Query, she put the phone down in my ear and failed to phone me back.

So now I have a situation where Vodacom has incorrectly billed my account and they have no interest in helping sorting out the problem. I have recordings of the conversations I had with each consultant and emails proving the aforesaid facts.

I am disappointed in the service of Vodacom and will never refer any person/client/business to use their services as it below standard and one of the most frustrating service providers I ever had to deal with.

If anyone has any suggestions for me?

I find the conduct and service of Vodacom unacceptable

My account number for my contract with Vodacom is I5825151-1 and this expired end of April.in March I called to discontinue the contract and I received confirmation of such which shows I had nothing to pay to vodacom. I did not receive anything from my subscription in May as I had cancelled the contract but to my surprise I was a R1008 at the end of May. I called vodacom and 1st agent told be they charge in arrears which I disputed and logged a service call (Ref: S4-VBPS-SPG2). I got a call from another agent telling me that it's for my handset since there was an upgrade done in July 2016 when the contract was still under the company for which I never received the handset. She said the contract was suppose to expire in July, I questioned why I was never informed of this, why they allowed me to cancel my subscription before the contract ended, whether there is a different date for the handset and subscription which she could not give me an answer to. She said they would credit me half the amount and she is going to drop the call which she did. Soon received SMS notifying me my service call has been closed. I am not happy with this conduct and would like straight answers on how this happened and all my money back.

Yesterday my new phone suddenly said there was no signal. I tried restarting me phone, did a system update and even tried a different sim card registered under my name. Nothing worked! I proceeded to vodacom in greenstone to find out if the problem was with my phone they tested ot and said it was both my new sim cards! I asked if I can do a sim swop to my previous number that was on contract but was stolen 8 may 2018. I was then told that they can't do that since that number was prepaid+ its a contract phone) and that the number was deleted last year august! Yet I used it until may this year and received airtime, sms and minutes on the contract. There was also fraudulent activity on my account where another number was switched to prepaid (yet they still deducted the money from my account)

Vodacom sent a notification on 23/11/2016 WARNING - PERMANENT DISCONNECTION OF SERVICES on account NA024149-5. I contacted Vodacom on many occasions and sent them the proof of payments that were never allocated to the account, only to discover that they disconnected the and added the capital amount and the remaning subscriptions on the account and handed me over. I am currently disputing the amount handed over as I have proof that I made payments in advance before they disconnected my contract. I am currently being pestered by debt collectors who are not in a position to assist as they are of the opinion that Vodacom should sort this out but unfortunately I cannot get hold of anyone at Vodacom to assist. In the meantime my credit rating is being negatively affected. I am now trying to explain to the debt recoveries that we did pay the account and that Vodacom failed to allocate the payments and handed us over in error. I have attached proof of payments for this period. I would like Vodacom to allocate the payments and reverse the outstanding balance of subscriptions due to their error.

Thank you.

I have been struggling with high billing with vodacom since 2013. Mostly due to out of bundle rates. I wanted to cancel my contract in march 2018 and spoke to a staff member telephonically on the 26/03/2018. After much convincing, he advised a change to the red premium package and told me that there would be a top - up option to lower my chances of having out-of bundle rates charges.

Surprise, surprise another hefty bill from vodacom this month (whether or not I use data). I contacted the red crew line and the upgrades department who then told me that the staff member not only upgraded my contract, but put me onto a price plan with even higher out of data bundle rates and is an open contract. This staff member sold false information about this price plan. As a result i'm further bound to paying exuberantly high rates to vodacom for another 24 months.

Honestly, I would like to cancel my vodacom contract. I will not pay any cancellation fees. Your staff members are now brazenly selling lies telephonically and binding us to contracts that are ridiculous.
I have received no help telephonically, I have been sent round in circles.

I have been a Vodacom prepaid customer for as long as I can remember. My phone was stolen on Sunday and I went to the Eastgate Vodacom shop on Monday evening to do a sim swap. I was served by the most unhelpful woman I have met this century. My ticket number was S134 and she was at counter 3.

First she told me that she would probably not be able to do the sim swap as "the system was probably down" as she had been trying to do a sim swap for another customer since around 3pm. (This was between 16.30 and 16.45).

She asked me for proof of res and ID which I produced and she did not as much as look at it. Then she asked for my frequent dialled numbers, of which I gave her 5. Then she told me she needed 6. Told her I could not give her at which she proceeded to ask me for R1.00 for a sim card, told me to call 136 and she was done.

I walked out of the shop and called 136 from the phone in which I had just inserted the sim card and got a message saying I should call 082111 for a sim swap. Dialled that number and got the same message saying for a sim swap I must dial 082111.

I went back into the shop, was asked to queue again and this time got ticket S136 at 16.46. As I walked to counter 13 to be assisted, I was accosted by the young lady who asked what the issue was and when I explained to her what was going on, she took y phone and dialled 082111 and gave it back to me and said "listen to the options". Needless to say I walked out very angry.

This morning (Tuesday) I got to work and dialled 082111 from my work phone, was answered by a helpful lady, who asked me a few questions and told me to take the sim card out of the phone and insert it after 3 hours when the sim swap would be ready. That simple and easy.

I will not be visiting that Eastgate shop in the future