Vodacom

Around the middle of last year I had a Vodacom agent call me and offer a 'good deal' with regards to my contract, I accepted and as soon as I received the packaged I asked to cancel the 'deal'. The courier came the following day and collected the package.

However, I am still being charged the additional amount to this day after repeated attempts to stop this. I have also asked that my account gets debited every month, it only happened this month!

On my credit reports from the bureaus, it says that I am over 30days behind on my bill, I am completely up to date and have been for a very long time!

Every time I call, I get sent to every department with no resolution or I will get a callback - still waiting.

This isn't the first time I have had shocking service from Vodacom!

25/11/2017: Fraudulent line opened on my name
28/11/2017: Email sent to [protected]@vodacom.co.za
12/12/2017: Received email from [protected]@vodacom.co.za to confrim receipt of email - Investigation started.
Received phone call from to pay outstanding balance
15/12/2017: Sent email to [protected]@vodacom.co.za(Ref: EC-0C54-3J0NCA) to inform them about outstanding amount from fraudulent number. Made payment arrangements for my own account
05/02/2018: Received letter from Forensic departement stating that I have been a fraud victim and that Vodacom has deleted the fraudulent number from my account and issued requests for my account to be credited for all additional charges resulting from the fraudulent activation of this number.
28/02/2018: All contracts with Vodacom cancelled. Final payment of R926.75 was made by me
07/05/2018: Received final demand from Vodacom for outstanding balance on fraudulant number
07/05/2018: Phoned Vodacom Collections to enquire. Agent said I must delete account with Vodacom, which I did on the very same phone call
08/06/2018: Received notification (sms) from Vodacom that I have meen handed over to VVM attorneys for debt collection
08/06/2018: Phoned Vodacom (spoke to Nollo @ 9h51). Nollo said I must phone Forensics department.
08/06/2018: Phone Forencis - they cannot help me. Matter has been resolved. Nothing they can do.
08/06/2018: Phoned Vodacom accounts Dep. (Spoke to Nowanda @ 10h03). She dropped the phone. I phoned again and spoke to Somlabo and Chanté - They said they cannot help me and that I must phone the attorneys.
I phoned VVM [protected] - spoke to Thabiso. Asked me to email all documentation to him [protected]@vvm.co.za and the following day after phoning VVM again emailed it to [protected]@vvm.co.za
14/06/2018: Phoned VVM - no further instructions received from Vodacom (Khulekani)
18/06/2018: Phoned Vodacom (spoke to Phulani and Shalom) they could not help me. Asked Shalom to transfer me to someone that can help me. Agent I spoke to then (wish a had his name) was very unhelpfull and told me the last time I spoke to Vodacom was in September 2017. He said they do not have anything on the system (no invoices etc and will have to retrieve it from VVM)
18/06/2018: Phone VVM and spoke to Tiisetso - No instructions received from Vodacom. There is nothing he can do without instructions from Vodacom.

I truly whish that Vodacom can resolve this as I have spent hours on the phone since November 2017 with NO LIGHT AT THE END OF THIS VERY DARK TUNNEL!

Since my contract expired in October 2017, in August or September 2017 I did an online upgrade. Up until August 2017 my account was R193-50 per month. I had a Top-up 200 per second billing. I migrated to a UChoose Flexi 100. Due to a mistake the agent made, since Sept 2017 I was paying R253-49/month. I keep phoning 111 and registering complaints. I have been told that it was a mistake made by the agent. Up until February 2018 I was overcharged and want a full refund. I was also charged Admin fee which I was not supposed tompay since I did an online upgrade.
My phone number is [protected].
If this case doesn't get resolved by the end of June, I will definitely take further action.

Since I became a client of yours, coming from Nasua Mobile, I have been billed for Blackberry Internet. As I have not been getting statements monthly as was unaware of this. I have had updates on my contract ever since and it was never brought under my attention that I was paid this monthly fee. I did not have a Blackberry in the time I became your client. Please check you records for this.
I now became aware of this mistake by your offices by phoning your call centre. They have logged a query and I was informed twice already that they will only refund a years amount as a sign of goodwill. This is ridiculous! This was your mistake and now as a "sign of goodwill" I am being given back a years amount?
I demand to be refunded the full amount for the period since I became a client of yours.
I also need to be confirmed in writing that this excess amount will be stopped in future. Please refer to the June statement that still has the amount reflected.
Your urgent attention to this will be appreciated and I need the amount to be refunded into my bank account as soon as possible.
Hope to hear from you soon.

12 days ago my new phone started to show no service.
No problem with device, when I pot another sim in the phone it work just fine.
Since then we had no service, we dit 4 sim swaps, logged many faults.
How long can this continue while we pay, realy very frustrated
This month I have 12 meg data can not use any
Nun op my 800 minutes

Please help
Fault on [protected]
Please call on
[protected]

A year ago about I got a call from a saleslady and sold me a contract for 2G plus a tablet free. Then Vodacom sent me another vodacom phone saying that I also applied for it. I did not and they know it so I sent it back but they still deducted money from my account. I called and asked for my money back but nothing until now. I need Vodacom to pay me back.

My prepaid data number is [protected]
on 12/06/2018 I had more than 1 GB data on my 3G card.
When I tried to connect on 13/06/2018 the data was gone.
I am a pensioner and do not have money to throw away.
After 3 visists to your branch at Mall @ Reds it was pointed out to me that the data was forfeited.
I have been using this Vodacom #G card for some time now and try to supplement my poor pension.
Approximately R150 worth of data was wiped from my number.
I feel this daylight robbery and robbing a senior citizen as well.
I would like you to put back the data that was taken.
Will be lodging a complaint with ICASA as well regarding this incident

I've got a 5gig router. Data loaded on 01/06/2018. Finished by 12/06/2018? Went to Vodacom Shelly Centre. The lady had a look and could not find anything on my phone that would take data and said "she think" its back ground updates? Then that should happen every month. My 2 gig coped with it, why not the 5 gig? I do not accet this and want my data back! If the 2 gig last longer and not the 5 gig, then I would like to cancel my 5 gig contract

Arlene SR Woods
7 Welman Avenue
Newclare
2093
Gauteng

14 June 2018

Vodacom Upgrades

RE: Upgrade done and processed onto wrong number - Account QV353493

• At 8am on 7th March 2018, I completed an upgrade request online to upgrade my LG G4 on line # [protected] to a Samsung S9
•

•
• By the following day the delivery was done. I do not have a copy of the delivery note on hand, but assumed all was in order as the number [protected] was stated on the delivery note
• On Friday the 30th March I purchased 1gig of data for my HomeWiFi line, [protected] and when I tried to use it on Saturday 31st March it had no balance. I immediately called the Vodacom customer service, and after been transferred from one department to another it was established that the upgrade which should have been done on line [protected] was processed on my Homewifi line [protected]. I eventually spoke to a man TREVIT who said he was the call centre manager at the upgrades online department. He explained that as it was the weekend, and the Monday would be a holiday, he would contact me on Tuesday 3rd April to rectify the situation.
• I heard nothing from Trevit and called again on Thursday 5th April, he said he was working on the problem and again promised to get back to me.
• With still no reply from Trevit by Monday 9th April I called again, this time requesting to speak to Trevit's manager. This was when I was informed that Trevit was infact not a manager in that department but a callcentre agent. I was put in contact with a woman by the name of Sameera whom I was informed is a supervisor in the online upgrades department.
• Sameera did keep in contact with me for the next week, advising that she was investigating the issue. The last time I heard from her was possibly the 19th April.
• I have been extremely busy at work in April with a systems upgrade and May in preparation for our annual sale. So now is the first time I have had to revisit this gross mistake by the upgrades department.
• According to my calculations the over charge to my account is as follows:

• Another note: sometime between 7th March and End of March I was contacted by a call centre agent to ask if I wanted to upgrade the line [protected]. As I had already received my S9, I declined and said I would contact them when I decided what to upgrade that contract to. I'm sure you will be able to retrieve these records, as the lady did mention the call was recorded.

Please can someone contact me in this regard most urgently.

Kind regards
Arlene Woods
[protected]
[protected]@gmail.com

I've upgraded my contract on the 31 May 2018, and I'm still waiting for the delivery of the cellphone. Everytime I contacted Vodacom they always put me through another person or gave me another number to call. Now they say the cellphone parcel does not have a tracking number. That is not my problem. They need to sort there deliveries. I'm still waiting for the cellphone. Im very disappointed with the service they provide

Good day. I have upgraded my Vodacom contract on the 15-05-2018 . I have upgraded to the Samsung s9 package which was R699. I upgraded in store and the lady have told me that my insurance would be R173.91 which my contract agreement would be R889 nothing more. Vodacom have sent me an invoice with the amount to be debited of R1022.45 and I refuse to pay that because I did not agree to that amount I will NOT pay a cent more than R889. I have phoned Vodacom over 5 times and the account department says that I am paying for a promotional 1 gig data which the data had to be included with the package because it is a promotional package I took, and also I am paying for 2 insurances where I only had to pay for 1. Could someone call me to resolve this before debit date, as if not rectified I will reverse the debit and hand in the phone to the Vodacom store. Await Vodacom speedily reply.
phone number: [protected]
Account number: I3282221-6
kind regards Beanca

On the 8th of may, 2018 Vodacom Canceled my account with no just cause. I Have been calling them every day since then and have not gotten any support/ apology / ETA . I Have been patient and civil when dealing with them and appalled at the level of support and problem solving provided. I require internet to complete my work and it provides the income I need to live. I Have been with Vodacom for 15 years and I have finally had enough.

I had placed requested a cancellation on the 4th of June and had to pay in an amount of R1750 and was told that as soon as I make payment and mail proof of payment they will cancel the contract immediately.

I did the transfers the same day and forwarded proof of payment. A week later and nothing. I explained to them the urgency of cancelling that number and the situation I was in and was adviced the police to cancel the number.

I called them today the 13th and was told that nothing was done and that the contract is still active. I was told that in 24hrs will it be cancelled, which is annoying because it should have been done last week.

This is totally unaceptable I doubt anything will be done about it or even a response to this complaint.

Annoyed and dissapointed

I went into the shop for an upgrade, the salesman that helped me gave me a quote on what I wanted and when I went back the next day the quote was different, he told me I had to pay r150 handling fee which I was quite happy to pay and asked if there were anymore charges, when I went the following day as I said he then told me I had to pay an extra r160 which I then said I would not pay
But I have signed the contract now but am not certain to why I got two different routes

So I am completely disgusted by vodacom, reason being that I did an over the phone upgrade in May and I did receive my two hand sets as it was a 2 for 1 deal. Thanks for that, but your service and consultants are utterly useless. So on receiving my hand sets I also reseived a Tax invoice, meaning that I owe vodacom a total of about R1914.70. Firstly I ask why? For what? No one can answer me. Saterday morning I awoke to my phone going crazy, displaying that Vodacom has deducted R 2576.86. So I went to vodacom NN and try to clear this problem out. I demanded a refund, which was arranged for an amount of R1914.70, this after I was sent between accounts and upgrades back and forth for 2hours.
Now this happned on the 2nd of June.

A week later 9th om June, I went back again as on Friday 8th June vodacom phoned me twice to tell me I owe them not 1 or 2 thousand but R3500.

How the hell is this possable.
I talked to a lady at accounts and she told me what I already knew, this was that she can see I was debeted like 4 times in one week by vodacom.
The lady transferred me once again to upgrades, there I spoke to a gentleman and I asked him for what is this amount I am supposed to be paying for and he said it might be the second devise that came with the contract, but he will have to check.

Once he came back to me he confirmed what he had said and I asked why should I pay for something that stated free with an LG G6 in the may special catalogue.

I asked him if this is vodacoms own rong duing and he confirmed and said it will be removed that I am in arrears and it will be taken off the system.

Now 2 days later 20h00 on 12 June I resieved a statement sms to say Vodacom has again deducted another R97 from my bank account.
Vodacom you don't know whats happening around you. You take peoples money and leave them with insufficient funds. Who is going to pay for all this unnecessary bank charges and once again why am I paying this!

You realy are the worst company that I ever had to deal with in my whole life.

To whom it may concern
I have been a vodacom client for more than a decade (with a break when I was overseas) my account number is [protected]
I am on one of their top contracts, so you would think that vodacom values my custom.
I pay r1008 every month and have a red advantage package which includes 1 gig data, 7 hrs talk time and unlimited sms. Approximately 6 months ago they started something called the red select package which includes 2 gigs data, 8 hrs talk and unlimited sms. I was due an upgrade about 6 months ago but was never informed - this upgrade would also have seen me migrating to the red select package which costs the exact same price as the red advantage - i.e. R1008 for 2 gigs and 8 hrs of talk. For the past 6 months I have been paying vodacom r1008 but they have been billing me exorbitant amounts for data over 1 gig. Surely as a valued customer they should have told me of my entitlement! i.e. New contract, same price, upgraded phone, double gigs and an extra hour of talk. How can I be paying them what they charge red select customers and be getting so much less? This is clearly a nasty loophole which allows vodacom to win new users (with a good offering) whilst taking advantage of their existing clients (who like me don't realise that they could get more for the exact same price). I think it is disgusting and would like a refund on the additional money I have paid each month since the red select package came into existence.
Ps - even if there was a communication that I missed - they should automatically have given red advantage customers the new perks - there should not be a historic package like red advantage when for the same money the "new" red select package offers more.

I did not subscribe to the above mentions Basebone somethings and have been charged R6.09 per day x2.

How can Vodacom approve such a scam and not protect is customers with such a widely known scam?

Vodacom will have to re-imberuse me - as this was out of my hands. In the mean time, after reading this site (hello Peter - A review of Sharazoo Silver Service by Elizabeth G on 28 Jan 2018 - "Illegal billing", I am going to email WASPA and ask them why is Sharazoo Silver listed as a member of WASPA since they seem to be scamming people. Sharozoo Silver has been deducting about 6.09 per day and Tappyday Silver 6.09 per day from me for about 3 months or so! No wonder I could never get my bill down!

My husband upgraded his contract and he received his new phone one the 5th of june 2018. When the phone was received his other sim card got stuck in this phone as the consultant who sold him this phone never told him it uses a nano sim card. They now want him to pay r2200 for a phone he never used. The level of service his getting from the team leader from the repairs department is disgusting as she says he can give him a r500 discount for a phone he never used and she refuses to escalate the matter to her manager. She even tells him that he log all the complaints as he like but they will all come to her as he has a final decision. I need vodacom to deal with this matter as it doesn't make sense to pay so much money for a sim that got stuck and now we need to pay for a phone we never used. My husband is the client who deserved proper explanation on how this device works and it was the consultants duty to do that.

Hi. Had a problem with vodacom webmail reported on 12-05-2018. Despite a number of follow ups on this, Vodacom do not respond, this is affecting my business. Your help with this matter will be appreciated.
The following email sent to vodacom on 12-05-2018 reads:
This ticket has been closed, a rep phoned me to say mail problem was on my PC. I have tried using Vodacom webmail but I still get an error, refer to attached webmail screen print. Please reinstate this ticket or issue a new one. Please get back to me ASAP.
Follow up email sent but no response from vodacom:
21-5-2018 - 08-06-2018

I currently have a top up package that I took for the reason that it is about R350 a month
Due to a CEO decision as described to me by someone I now have to pay R45 more but I am the lucky winner of some extra data
This is the way they treat a customer that is with this company for more than 20 years

I hate them… with a passion

They are the most inept company ever with the idea that all queries will get lost in the mailbox assigned to handle people they do not want to speak to

Bunch of money hungry arrogant people that does not care about anything and they are willing to chase someone like me away due to them not caring