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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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R
1:41 pm EDT

Vodacom upgrade

So I am completely disgusted by vodacom, reason being that I did an over the phone upgrade in May and I did receive my two hand sets as it was a 2 for 1 deal. Thanks for that, but your service and consultants are utterly useless. So on receiving my hand sets I also reseived a Tax invoice, meaning that I owe vodacom a total of about R1914.70. Firstly I ask why? For what? No one can answer me. Saterday morning I awoke to my phone going crazy, displaying that Vodacom has deducted R 2576.86. So I went to vodacom NN and try to clear this problem out. I demanded a refund, which was arranged for an amount of R1914.70, this after I was sent between accounts and upgrades back and forth for 2hours.
Now this happned on the 2nd of June.

A week later 9th om June, I went back again as on Friday 8th June vodacom phoned me twice to tell me I owe them not 1 or 2 thousand but R3500.

How the hell is this possable.
I talked to a lady at accounts and she told me what I already knew, this was that she can see I was debeted like 4 times in one week by vodacom.
The lady transferred me once again to upgrades, there I spoke to a gentleman and I asked him for what is this amount I am supposed to be paying for and he said it might be the second devise that came with the contract, but he will have to check.

Once he came back to me he confirmed what he had said and I asked why should I pay for something that stated free with an LG G6 in the may special catalogue.

I asked him if this is vodacoms own rong duing and he confirmed and said it will be removed that I am in arrears and it will be taken off the system.

Now 2 days later 20h00 on 12 June I resieved a statement sms to say Vodacom has again deducted another R97 from my bank account.
Vodacom you don't know whats happening around you. You take peoples money and leave them with insufficient funds. Who is going to pay for all this unnecessary bank charges and once again why am I paying this!

You realy are the worst company that I ever had to deal with in my whole life.

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7:23 am EDT
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Vodacom phone contract

To whom it may concern
I have been a vodacom client for more than a decade (with a break when I was overseas) my account number is [protected]
I am on one of their top contracts, so you would think that vodacom values my custom.
I pay r1008 every month and have a red advantage package which includes 1 gig data, 7 hrs talk time and unlimited sms. Approximately 6 months ago they started something called the red select package which includes 2 gigs data, 8 hrs talk and unlimited sms. I was due an upgrade about 6 months ago but was never informed - this upgrade would also have seen me migrating to the red select package which costs the exact same price as the red advantage - i.e. R1008 for 2 gigs and 8 hrs of talk. For the past 6 months I have been paying vodacom r1008 but they have been billing me exorbitant amounts for data over 1 gig. Surely as a valued customer they should have told me of my entitlement! i.e. New contract, same price, upgraded phone, double gigs and an extra hour of talk. How can I be paying them what they charge red select customers and be getting so much less? This is clearly a nasty loophole which allows vodacom to win new users (with a good offering) whilst taking advantage of their existing clients (who like me don't realise that they could get more for the exact same price). I think it is disgusting and would like a refund on the additional money I have paid each month since the red select package came into existence.
Ps - even if there was a communication that I missed - they should automatically have given red advantage customers the new perks - there should not be a historic package like red advantage when for the same money the "new" red select package offers more.

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3:08 am EDT
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Vodacom sharazoo silver and tappyday silver

I did not subscribe to the above mentions Basebone somethings and have been charged R6.09 per day x2.

How can Vodacom approve such a scam and not protect is customers with such a widely known scam?

Vodacom will have to re-imberuse me - as this was out of my hands. In the mean time, after reading this site (hello Peter - A review of Sharazoo Silver Service by Elizabeth G on 28 Jan 2018 - "Illegal billing", I am going to email WASPA and ask them why is Sharazoo Silver listed as a member of WASPA since they seem to be scamming people. Sharozoo Silver has been deducting about 6.09 per day and Tappyday Silver 6.09 per day from me for about 3 months or so! No wonder I could never get my bill down!

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2:20 pm EDT
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Vodacom upgrade and now straight to repairs

My husband upgraded his contract and he received his new phone one the 5th of june 2018. When the phone was received his other sim card got stuck in this phone as the consultant who sold him this phone never told him it uses a nano sim card. They now want him to pay r2200 for a phone he never used. The level of service his getting from the team leader from the repairs department is disgusting as she says he can give him a r500 discount for a phone he never used and she refuses to escalate the matter to her manager. She even tells him that he log all the complaints as he like but they will all come to her as he has a final decision. I need vodacom to deal with this matter as it doesn't make sense to pay so much money for a sim that got stuck and now we need to pay for a phone we never used. My husband is the client who deserved proper explanation on how this device works and it was the consultants duty to do that.

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7:17 am EDT

Vodacom webmail

Hi. Had a problem with vodacom webmail reported on 12-05-2018. Despite a number of follow ups on this, Vodacom do not respond, this is affecting my business. Your help with this matter will be appreciated.
The following email sent to vodacom on 12-05-2018 reads:
This ticket has been closed, a rep phoned me to say mail problem was on my PC. I have tried using Vodacom webmail but I still get an error, refer to attached webmail screen print. Please reinstate this ticket or issue a new one. Please get back to me ASAP.
Follow up email sent but no response from vodacom:
21-5-2018 - 08-06-2018

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4:28 am EDT
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Vodacom top up package

I currently have a top up package that I took for the reason that it is about R350 a month
Due to a CEO decision as described to me by someone I now have to pay R45 more but I am the lucky winner of some extra data
This is the way they treat a customer that is with this company for more than 20 years

I hate them… with a passion

They are the most inept company ever with the idea that all queries will get lost in the mailbox assigned to handle people they do not want to speak to

Bunch of money hungry arrogant people that does not care about anything and they are willing to chase someone like me away due to them not caring

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3:19 am EDT

Vodacom three numbers cannot contact me

I am beginning to think, why do I have a cellphone, if my husband, mother and best friend cannot phone me! What is the purpose thereof? For a while my husband could phone me. From this morning, nothing. Still back to square one! Must I complain on Hello Peter? What can I do? When my husband ([protected]), Mother [protected]) and my best friend ([protected]) phone me (my number: [protected]) there is nothing, the only thing that comes up is call ended. I changed phones 3 times and 2 times sims. So is cannot be that!

If you cannot help me with this, I must go to another service provider.

Please help me!

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Update by Cecile Walkenshaw
Jun 13, 2018 2:36 am EDT

My complaint is marked as fixed, but the people can still not phone me.

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6:39 am EDT
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Vodacom my subscription

Hallmark phoned me offering me a contract U get 2 devices and 2 Sims with 120 rand on each sim. No connection fees 1st debited order 48 hours after activation. After numerous questions to different agents and them all saying I bank with FNB when doing a security check they one agent said sorry it debited order bank is ABSA the subscription amount is also much higher and there is a connection fee she promised to call me back never did. I contacted hallmark they said vodacom must fix the issue because it is only 328 pm no connection fee. So vodacom I am going to wait until U fix my account before I change my bank details then I will make the payment and change my details. I also don't have itemized billing so can't see who phones me. The device was a dual Sim but vodacom locks so only one Sim can be used. None of this was discussed with me. U guys are so unprofessional. Every agent U speak to has a different story. Not even on vodacom a week and already wishing my contract was over

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5:32 pm EDT

Vodacom online contract application and cancellation collection of unwanted devices 4 weeks

I applied for 2 lines with Vodacom online. In the original request I had asked for my existing number to be ported. This was not possible when the devices arrived as the sales consultant did not initiate it on contract confirmation. I was told that they need to cancel the lines and return the devices. and reapply I asked for the devices to be collected. I have called once a week for 3 weeks and was told that RAM...(very unprofessional company) would collect the next day each time. I have been charged for 2 contracts that I have not used and was told can only be credited once phones are in the warehouse. RAM to date has not collected the devices and I have heard nothing from them. They initially took 2 weeks to deliver and each time had a wonderful and creative story about why they did not deliver the devices on time. The driver did not greet or even acknowledge me continued in conversation with his companion throughout the delivery. I am frustrated and annoyed and will not restart the process with Vodacom. I would like to return these devices as I will stop the debit order regardless of whether RAM collects these devices. Such incompetence should not be tolerated. PLEASE collect your devices! I have had 1 too many bad experiences with Vodacom! I do not wish to deal with them again!

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7:25 am EDT

Vodacom incorrect upgrade by vodacom

Upgrade accepted on 8 April - To keep phone service on [protected] + add 20Gig monthly data on [protected] + cancel 2Gig monthly on [protected].

Instead Vodacom incorrectly cancelled my phone contract and added the 20Gigs to incorrect sim [protected].

Eventually reached Thabile on 2 May 2018 in Solutions Dept. She said she would escalate my problem and I would get a response and solution within 2 weeks.

After 2 weeks and no response I started sending emails to [protected]@vodamail.co.za - no response was received. At beginning of June my contract was still not rectified so I emailed again - no response again.

I am at my wits end and want to cancel service with Vodacom because I am getting no satisfaction or response whatsoever. I cannot even use my [protected] number any longer for phone calls. Please respond by email to [protected]@nosa.co.za as soon as possible.

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6:31 am EDT

Vodacom vodacom cell phone billing - vodacom live now called entertainment services

I am billed monthly for Vodafone live since February 2018 and now in June for Entertainment services!
I never subscribed to any Vodafone live or entertainment services and each month i check for WASPS on my account.
This is criminal behaviour and Vodacom should be taken to court in a class action for billing customers against their wish and will for services that we do not subscribe to.
Mine was Feb 2018 - Vodafone live -R 61.85
March 2018 - R123.77
April 2018 - R139.24
May 2018 - R 135.15
and in June 2018 - they changed the description to"entertainment services" = R139.39
I want my money back!
This is criminal and should be reported and investigated.

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7:04 am EDT
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Vodacom taking legal action will go public

I have paid this bill in 2016 I left messages all over bothimelo please reply this is on my credit record and if not resolved I will go public all prove has been sent take me of your list immediately I will go to see my attorney as I am in the financial market and if I lose my trade license due to mistake on vodacom side I not get taken off and my trans union credit report not get cleared I will proceed with legal action for loss of income, it was a mistake on vodacom side I was never behind on any payments and get this sorted I have sent all proof a million times to everybody involved get this sorted if I get another sms I will go further with legal action that is a promise

No pmt received on ur vodacom acc. Make an immediate pmt and then set up a debit order by calling mbd inc. On [protected]. Ref: 0278000618158799.

Legally I give you time until monday to respond and get this sorted after that you and vodacom will be liable for my legal fees and loss of income

Your further communication is now urgently awaited

Kobie bester
Director

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6:52 am EDT
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Vodacom bad credit record

I have several Vodacom accounts. All of them are paid once off by debit order at the end of the month. When I applied for finance at the bank, the application was declined due to poor payment profile. Upon investigation the credit bureau enquiry regarding Vodacom showed I am 6 pmts in arrears. Please note, no debit order of mine since I took out my 1st contract from Vodacom more than 10 yrs ago have ever been returned. As I am a credit manager myself I am shocked and want my record resolved asap. This is unacceptable.

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5:35 am EDT
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Vodacom vodacom billing query and fraudulent activity on contract i564884

Good Day
I am an extremely unhappy customer, on the 20 July 2017, i took out a contract at cellucity in Kenilworth Centre, namely the Huawei P9 @, R299 x 24 months. No where in my contract or during my discussions with the consultant KIYAAM Manuel was it mentioned that there would be a hefty price increase, besides the fact that KIYAAM actually tried to keep behind the free items that was in the box with my hand set, (I only realized afterwards that the items were not given, and when I went back he made like he had forgotten to give it to me), Also Pls note I paid for a sim but received a receipt which said the value was R0. 00. On going back to the branch to query the increase, no one, not even the manager could explain why this has happened as they stated it's a vodacom contract and they just do the sale(terrible service I think!)
My argument is that I have signed a contract to pay R299 over a 24 month period and now this has just changed without warning and not within my right. ON REQUESTING FOR A COPY OF MY CONTRACT, DID I NOTICE THAT SOMEONE ELSE HAD INITIALED THE CONTRACT AS I WAS NEVER ASKED TO DO SO AND IT IS CLEARLY NOT IN MY HANDWRITING, THIS NEEDS TO BE TAKEN TO TASK. MY ADDRESS IS ALSO VERY WRONG AS I DON'T RESIDE IN KRAAIFONTEIN. I DON'T WANT TO PAY ANYTHING MORE THAN WHAT MY CONTRACT STATES R299 x 24 AND WHAT I INITIALLY SIGNED UP FOR... The service I am experiencing is not on, it's disgusting if I may say so and any place that cannot offer after sales service should not be granted the time to offer this to clients. I do need this sorted out at the soonest possible time as if they can initial on behalf of a client, what else are they capable in doing.

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1:57 am EDT

Vodacom fraudulent activity

Fraudulent activity committed on my account. Did all the necessary paper work, affidavits. etc... Fraud was confirmed and apparently resolved. Yet Vodacom still bill me on the fraudulent usage being committed under my account... I have been passed around from department to department. Nobody seems to know what they are doing. Going on almost 2 years now.

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8:21 pm EDT
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Vodacom lost handset (repair, job no [protected])

On the 15th may 2018 I took my mobile phone in for repairs to vodacom blue route mall tokai, cape town. The phone was then sent to vodacom repair shop at canal walk, century city. The phone was then sent to vodacom repairs johannesburg.

On the 24th may 2018 the phone was repaired and despatched from jhb to canal walk. The phone was then sent to vodacom blue route on the 25th may. I was informed via sms that the phone was ready for collection. I went to pick the phone upon the 29th only to learn that the wrong phone had been sent. I was then told by the staff at vodacom blue route mall that my phoe had been sent to the wrong branch.

Since the 29th may I have been into the branch 3 times to follow-up on my phone as their customer service is pathetic and they have not contacted me once to provide clarity on the whereabouts of my handset. All efforts to trace my handset have been fruitless and all they have are excuses and continue to blame the couries service.

I have now reached the point where I intend to cancel my debit order and will only continue to pay the contract once myhandset has been returned to me.

I trust that this complaint will find its way the person at vodacom and that this matter will be resolved as a matter of urgency

Regards

Guy howes
Voacom account holder
Cell: [protected]

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1:01 am EDT
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Vodacom repair centre canal walk

I am extremely disappointed in the level of service that I have recieved from vodacom in the past month. I had purchased a huawie p20 lite in blue from the cellucity store in canal walk. Which turned out to have factory faults which I understand that it is not vodacoms fault as you did not manufacturer the handset. However the phone was then sent to johannesburg for assesments and I was supposed to receive feedback. I then after a week went back to the store to ask the progress on the  handset and was informed that its still in johannesburg and that the handset would be replaced. I waited for the phone call to inform me that I could come fetch it, but I did not recieve any phone call, instead I called on the 1st june 2018 and was informed that I could come and fetch my replacement handset. On the same call I asked why I was not contacted and the lady I spoke to could not give me an answer. I then went to the store on tuesday 05/06/2018 and was offered a huawie prime which was not my handset which I declined. I then was offered a p20 lite in black which I declined as this was not the colour was not what I had. I then complained to the manager and complained that I am now going to have to come back again and get  the phone and that its my time and money that I have spent trying to resolve this issue and yet again I am going to have to take time out of my busy day and go to the store again. The manager was rude and gave me attitude which I did not appreciate. I chose to purchase the handset from vodacom as I knew that the  service would be great but now I am regretting my choice as this has been nothing but a lose for me and I am having to use a loan phone for such a long time which should something happen to it I would be held liable for. To me I just find this entire transaction to be a risk for myself.

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1:53 pm EDT

Vodacom internet service

I'm an extremely irate ex client of Vodacom. I had a internet access through Vodacom which was terminated as the contract had lapsed but was still paying for the service, the SIM card had been deactivated & couldn't be used. I cancelled with cancellations dept earlier this year & now I get a letter of demand for and outstanding amount of R 320 for acct no [protected]-4 and that I will be listed. I find this unacceptable investigate & advise by end of business tomorrow or I will escalate further. I also want in writing confirmation from Vodacom that I have not been listed
Sue Brown Id no7701130078088

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8:45 am EDT
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Vodacom unresolved issues for more than two years now.

My issues have been going on for 2.5 years now. I had an arrears amount and then got an sms with that amount stated, I paid it. A few days later got another message with an arrears amount, I paid that too. When it came to the 3rd or 4th "arrears amount' message I decided not to pay this without proof of what I owe. I had by then paid far more than the original arrears amount. I then noticed an issue with data billing on my wife's account. We had switched all cellular data off on her phone that month to test and had a data bill of over R500 more than the allotted data for the month. I made a call to customer disservice who said they will escalate the issues. I inquired about the fact I had not received an invoice since January 2016 and they said they would look into it. 

After 3 weeks of no response from the customer service I phoned again, wasting more of my time. The data issue and arrears billing issue had not been escalated so nothing had been done about it. I enquired about the non existent invoices to which I got a snotty reply of your email must be broken.  Once again they will look into it. At this point I asked for email correspondence so I could gather a paper trail.  According to Vodacom this is not allowed to happen. I do not understand why. I was told that I would receive an sms by the close of business to confirm my enquiries. Of course this didn't happen and I waited a further few weeks and then called them, again. Speaking to another clueless and unhelpful call Centre robot and got angry and annoyed and asked to speak to someone in authority in Vodacom. I spoke to a team leader who was decent to talk to and figured out that my gmail email address was spelt wrong. Yes, gmail was spelt wrong, hence emails not getting to me. This was corrected. I have still not recieved an invoice from Vodacom. 
I mentioned I would not be paying any bills until I receive an invoice. This has been going on for a few months now. I have recieved no invoice, no feedback on my data query and arrears overbilling query and recently I received an email stating my numbers had been cancelled and I now owe for the months I did not pay plus an additional cancellation fee. There was no mention of the issues I had phoned in about, nothing. This was the only email I recieved from them. 
They are unapproachable and have made sure it is impossible for any normal human to actually get an issue sorted out, all this while they continue to plunder South Africans wallets and give big bonuses to top leadership. 
I refuse to pay what I owe as I have not received any service. Just to add, where we moved to did not even have good Vodacom signal. 
I eventually visited a Vodacom store and the kind chap I spoke to said he completely understands my frustrations and can see the issues are on Vodacoms side. He was going to investigate and get back to me. Well in true Vodacom tradition. I have yet to hear from him. I even sent him an email which got no reply. 
I feel as a previously loyal customer of 15 years I have been treated like dirt and my loyalty to the company is inconsequential. I am angry, annoyed, disappointed and worried. I have heard Vodacom feel nothing to black list people for non payment. It's very possible they could do the same to me. Where do I stand? I don't have millions to beat them in court. I don't even have a paper trail of conversations due to their unwillingness to engage in email conversation. 
As a customer I am a slave to their greed and in humane handling. This needs to be sorted out. 

I now am getting offered a very high interest rate on vehicle finance due to outstanding balance with Vodacom showing up. Vodacom has contracted two lawyers to get money out of me. First lawyer agreed with me in a phone call that Vodacom were at fault. The file got taken away from them. Then 2nd lawyers tried but also escalated my query to Vodacom without any response from them. I want this all to end and be cancelled as it is costing me money and finance options. Vodacom now actually owe me.

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7:37 am EDT
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Vodacom made for summer r5000 flight centre voucher

I bought a Samsung Galaxy Note 8 in Dec, 2017, from Vodacom at the EAstgate shopping Centre in Johannesburg. I was promised a R5000 Flight Centre Voucher with the purchase.
I forwarded all documents, photos of the box, proof of purchase etc. and contacted Leoni Lawrence, Steven Lawrence and now Russell at Buy and Get without any help.
Tel No: [protected] - South Africa.
I have been told by all of them that the info has been given to management and they will respond.
To date I have received nothing and am led from pillar to post for the past 6 months.
Please help.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

How to file a complaint about Vodacom?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

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Website

vodacom.co.za

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