Vodacom

I made a payment towards my Vodacom contract on the 18/01/18, unfortunately, I used an invalid reference. I then sent the payment to [protected]@vodacom.co.za. The payment was then allocated to my account a few days later. Each month the amount seems to be added to my bill as unpaid. Vodacom has since closed my line and they are wanting me to pay an amount i already paid.

The most PATHETIC SERVICE I HAVE EVER RECEIVED! Upgraded online on Sunday 13 May and was promised delivery by Wednesday 16 May. Called Vodacom online various times only to be told my devices are at dispatch and would be delivered the next day. Now almost 2 weeks after upgrading I still do not have a device. I again called in and was now told the secondary device I ordered is suddenly out of stock and it will take another week for delivery. Requested to cancel my online upgrade so that I can upgrade in store and was told the system does not allow for this I need to email the admin department. I will now be going to my nearest Vodacom this afternoon to cancel both my contracts and move to a service provider who actually understands customer service. Beyond incompetent! Called in again this morning to request a cancellation of my online upgrade. The cancellations department told me I need to speak to the Online department. The online department then says the cancellation will take 48 hours unless I speak to the cancellations department directly. I have been sent from pillar to post and every single agent provides different information. Completely appalled at the terrible customer experience by both your online and cancellation departments! I will definitely not be continuing with Vodacom and I cannot wait to get out of this contract. In the meantime I have already contacted MTN for a new contract! Thank you for your lack of response on my complaints and your continuous disappointing service over the last 2 weeks. Will be sure to pass this on to friends and family!

Hi
I was on a top up contract over 2 years ago and have since changed to prepaid. Ever since ive been loading airtime to accumulate points but the points have not been adding up. Ive been on 2892 for over a year.
I contacted vodacom where none of the consultants could assist me. The last peraon i spoke to there said she is going to log in a query and a consultant will contact me.
I received a call monday 21 may however i was in a test and could not proceed witht he call. The consultant ask which would be a better time to call, i confirmed 3h30 i will be free. I have not heard from her since and my points have not changed after loading airtime twice since that call

I will appreciate assistance to this regard as this is frustrating and unethical.

Frustrated
E Naidoo
[protected]

I request a settlement letter from call center since the 10 of May I'm now going to loose the stand I bought coz voda doesn't want to provide me with that letter. They said 48 hours and is 9 days today. I call everyday and was told letter was send. I even went to Vodaworld and spoke to Edna she did what I was always doing by phoning the call center.
I wrote an email to legal department they have not reverted to me.
Ref:EC-1JEY-1 CRAP9

Earlier this month we requested an additional contract to be added to our profile, not a big or expensive contract, but the call centre was a huge problem. We DM'd Vodacom on Twitter and initially the r painse seemed great - a couple more hiccups on the way (not least if which was that the address they have is unintelligible despite documents provided), but the device finally arrived Friday. For context, my partner is a dr and is in emergency surgery more often than not. He made himself available three times during the course of this process to validate and confirm with Vodacom, which is an almost impossible feat. We open the package and limo and behold there is no number or sim allocated, so clearly we cannot use the contract airtime / data etc if we don't have any number to link it to. Vodacom do not see a problem with this and wantti speak to my partner again. He is unavailable as he is in call, they insist they want a time they can call him during their working hours - meaning he must either abandon a patient and step out of surgery, take leave which Vodacom won't pay him for it Vodacom need to somehow convince the general population to not require emergency surgery at the exact time Vodacom wish to speak to him. They quote procedure but the procedural failure is theirs, they refuse to refer to the calls they made (and always state are recorded) and want us to explain what went wrong. We do not know what went wrong and don't have time to figure it out - Vodacom need to ensure they comply with the cost tract entered into i.e. if we are paying for something they need to provide it, so we would like our SIM and number to be allocated and to not be involved in their internal process failures. Looking at all the unresolved issues and complaints all over the internet, I don't see this happening but one can hope.

Hi Vodacom

I am very disappointed in Vodacom you are a bunch of crooks. I buy R110 airtime I didn't even get to make one phone call all my airtime was gone. Please explain to me why you are steeling my airtime. I bet a other services providers don't steel airtime from their clients. Give me 5 good reasons why I should stay as a vodacom customer?

Megan

To whom it may concern and who cares about Vodacoms name sake!
And Corporate Data Support Team Delisile Mabuza

Re:
18/05/2018
ref: A2-AVSA-RDYYB
22/05/2018
ref: S4-VAH2J-J8JG8

It brings me great sadness and anger that after being a loyal client of Vodacom for over 20 years to have to go to this level andv move service providers, due to unsatisfactory customer service and theft from your company.

Regards
Katyusha Kovacs
[protected]

I am very disgusted by the service I have received from Vodacom. You increased my monthly premium without my permission and knowledge. When I called to enquire I got shouted at by your customer care consultant telling me that "WE SENT YOU THE SMS AND WE HAVE PROOF etc" as she was unable to tell me WHY the premium increased. I have written a review on hello peter and till this day I have not been contacted regarding this issue. So I have decided to take this further as Vodacom does not value its clients. Your consultants are unprofessional and completely clueless which is such a disgrace for a company as big as Vodacom. The minute this contract ends I am parting ways with you and never in my wildest dreams will I ever consider taking out a contract with you again.

25 April - 21 MAy
Amerae/ Jan Vercueil

Vodacom upgrade services have been severely disappointing. We have upgraded via there customer upgrade line and was told the phone would arrive in 3-5 working days. 4 weeks later nothing has arrived because the agent is not fully aware of how the system works. Along every step to get hold of the phone Vodacom has failed to make us aware of documents needed, failed to request the right info for the courier to send the package. This has been the most tiring experience working with Vodacom, I am extremly disspointed at how low the agents knowledge in the Upgrade line 082 1959.

Good day

I went to Vodacom Care at Watervall Mall Rustenburg next to Discem a few weeks back. I ordered a phone, and the were suppose to let me know when the phone will arrive. They never did, after 2 weeks I went back, and all they said was "Im sorry". Then I tried to apply for a contract. It was declined at first, but the guy helping me said I need to submit my bank statements, as I already have 2 contracts with Vodacom he cant see why, ive been declined. He said I will receive sms's confirming if it has been approved or declined, he will also phone me. Till now I have not received any feedback. I phoned on Friday requesting feedback, someone would have phone me back, and I am still waiting. In the mean time I have tried phoning numerous times and now there is no one answering the phones. I received very bad service, 3x that I did not received requested feedback. Even if it was declined or not, I still want my feedback. My son had his birthday a month ago and should have had that phone a month ago. How difficult can it be to assist someone? I want to be a Vodacom customer as I have 2 contracts already. Why is there no one answering the phones? This is unprofessional. I am working and don't have time to go to the shop to check up on other peoples jobs and see if they are doing their jobs. Please assist me in providing urgent feedback.

Hi
This is not necessarily a complain, I would like you guys to help me out, I lost my brother 3weeks ago who owned an iPhone 6 which he bought from vodacom like 3-4years back now the iPhone needs an apple Id and a password which we do not know and we have searched every with no luck now the apple store says they cannot help, the only way they could help is if we provide documents that show that the phone was purchased and when but we can't find those documents either, all I'm asking is can you guys look up for the proof that the phone was purchased if we were to provide his ID no and the IMEI of the phone because that's the only thing we have?

Your response will be highly appreciated
[protected]
[protected]@gmail.com

Was using a Samsung A3 phone and the Vodashop client rep at Tyger Valley persuaded me to upgrade to a LG Q6 - I only wanted a bigger screen, but this person told me that it was the Golf of phones and so reliable...They swapped my sim card into the new phone, but as I arrived home Vodafone protect locked out my old phone and the new LG lost signal - message "Emergency Calls only". I called in to the Vodashop rep and she told me to take the sim card out and put it back in, which I did, in exactly the same spot. That evening it happened twice again; I went into the shop the following morning and she said that I must do a sim swap; another thing I had to pay for to get the phone to work. It took hours for the sim swap to take effect and I was phoneless again. Went back to the shop to get the now active sim card; spoke to another client rep at the shop who said that he thinks it was a setting on the phone; he changed a few things and put the new sim card in. In the meantime I had to pay them to take the Vodacom protect off my old phone, which was now rendered useless by Vodacom's own software...
Well at least I had a new sim, which I thought would resolve the issue. That evening I left my phone on the table at home and went for a jog; When I cam back after an hour it was the same thing; Emergency Calls only and the brand new LG phone. I moved around everywhere but it does not reconnect, I reset the phone and it was back picking up the signal. Now who wants a brand new phone that you cannot trust that goes off the network without warning so no-one can reach you and you have to reset it each time? And on top of that you have to pat a lot of money every month for this privilege?
So I took the phone back to the Vodashop withing 7 days. They sent it in for out of the box failure and said it would not at most 7 days; Today is 9 days later - I called the Vodashop again to enquire; The rep told me that my phone is on its way from Jhb to Cape Town: I said the same phone? Yes he said, they didn't find anything wrong with it.
Well I refuse to take that phone back and is really fed-up with this terrible service from Vodacom. I'm going to post my story on every single social complaints board and also going to get legal advice on the matter.
PLEASE DO NOT UPGRADE WITH VODACOM UNLESS YOU WANT TO PAY TO HAVE ENDLESS PROBLEMS!

This matter started 4 to five week back when I wanted to cancel my contract and the initial person I spoke to was OPA and he was helpful initially then everything started going pear shaped
1. He was to get back to me on a request for a Cat S60 where I had obtained quote from your competitors which I gave him and he was to reply which happened only when I phone him back a week later and I was told that the promotions department was in disarray and would contact me later. Still waiting?
2. I was also offered a Data contract for 10gigs any time and 10Gigs night owl for R149.00 which did not happen and was told that there was nobody at home. I can't wait at home for a courier to deliver things. Why do they not phone first to confirm if a person is at home or not? This has been put on hold.
3. Then I phoned back and spoke to another gentleman who offered me 150 minutes air time and 5 gigs date per month plus the S60 for R860-00 per month which I agreed on and on trying to resolve this issue was told we do not have those contracts?
4. Then in the beginning of the month I had no call time or data?
5. On Thursday last week the lady that helped said it would take 3 days to reinstate my old contract. Did not happen
6. I have sins spoken to I think it is 9 consultants and they will all get back to me one stated the phone would be collected on Wednesday 16 May 2018 which did not happen so the contract could be cancelled and a new one agreed on. Did not happen
7. Yesterday a consultant phone and offered me Data at an overpriced rate where I told him nothing will happen till the cell phone contract is resolved and he through the phone down
8. I phone again today and was put on hold for 27 Minutes with no reason why.

Do the people working at Vodacom know what they are doing and please do not charge me for this as it is not my fault please go and listen to all the recordings from my number and my wife's number. My cell no [protected]. Wife [protected]
Subsequently the S60 has also gone blank.

Regards John McGinn
[protected]

To the CEO / Manager / Call Centre Manager / Accounts office
Good day
I have multiple Vodacom contracts with you and a long term customer. Your service is absolutely shocking, disgusting to say the least. I took an upgrade in October last year, was advised I will be billed for 2 handsets until January 2018. To date I have been billed incorrectly for 2 handsets with no apology to date from your side.

I have subsequently also received notification that my cellphone account was cancelled as an error from your side, and being billed for R17 000
This is insane, and I have a high pressurized job, and I am needing to call your stupid call center offices a hundred times to resolve this, as no one comes back to you.
Have this sorted out and call me immediately on this
My name is Jeremy Govender [protected] ref [protected]

Good Day

You handed me over to an Attorney
I am paying but nobody can help me with a balance or a statement not Vodacom or the Attorney

I am emailing and requesting for 4 months and nothing happen

This is crap how the hell am I suppose to see what is happening if I do not receive statements or if nobody can give me this info

please assist Vodacom OR Munnik Basson Dagama Inc with details!

On the 1st of November 2017 i received an sms from Vodacom stating that there's an amount of R598.00 outstanding on my account. at that point my account had been closed already as the contract had ended and the number was deleted. I phoned Vodacom numerous times but the complaints/legal department couldn't trace the number in question to trace the outstanding amount but i made the payment anyway and sent proof of payment.
After that was done i received an e-mail with a statement in January 2018 that I owe Vodacom R378.00 of which i questioned and i was advised by Vodacom to dispute the amount as I had settled the initial outstanding amount.
No one replied to my mail with the proof of payment - March 2018 i received a letter from their attorneys that they've handed me over and i replied attaching the mails sent to Vodacom with the proof of payment and they were to get back to me in 3 days. No response from them. 3 months later I receive a call from Symington De Kok attorneys from a rude lawyer telling me that they will send me bill with collection fees as I haven't paid the amount that I owe!
Did I miss something here - how about Vodacom at least informing me of the outcome of the dispute first.
They couldn't even trace the number and yet they have the nerve to send me a bill on a none existing account which even their staff couldn't justify!
The call centres are shocking, nobody knows whats going on there and customer satisfaction is not a priority. Now I'm being threatened by a lawyer on a case that no one has bothered to get back to me. It's clear that Vodacom never has their customers interests at heart and they cheat the system and the people who thrive to make a living for better lives everyday!

Hi

Am very disappointed about the service am getting from subscriber collection department . I have been charged fail debt order fees, when am cash paying customer over three years now . What I have learnt that your customer care have made a mistake in January 2018 . They even got wrong banking details . Now am owing you, money when I should have credit on my account .

End Feb credit was -576
End March credit - 1300.00

So where is all credit gone, I understand it was covering my billing . but your charged me R885.89 Extra .

Regards

MR P Pillay

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 16 May 2018 12:59 PM
To: [protected]@nandocas.com
Subject: resubmission dispute Ref: 00JU~U6WR

Dear P Pillay

We acknowledge receipt of your query

As per our telephonic interaction on cell phone number [protected].

The debit orders were resubmissions processed by our collections department.
In most cases a message by means of sms or Interactive voice response is sent to customers and customers respond by keying in on keypad to accept or decline resub.

I have directed your call straight to collections to handle your dispute.

For future communication with our collections can be reached on 082 1946 (This is free from a vodacom simcard) or email [protected]@vodacom.co.za

They are open from.

Weekdays 08:00 - 17:00
Saturday 08:00 - 13:00
Sunday 09:00 - 13:00

Regards,
Jared Lawrence

Customer Care
eService Team

On 2018/05/16 09:42 AM, Wesley, wrote:
[protected]

No debt order Payment date is 26th

FNB - [protected]

Regards
Wesley

T: +27 [protected]
C :[protected]
[protected]@nandos.com

Nando's Bluff DT
201 Tara Road
Hillside mall
Bluff
Durban
South Africa
www.nandos.com

From: [protected]@vodacom.co.za [mailto:[protected]@vodacom.co.za]
Sent: 15 May 2018 07:20 PM
To: Wesley
Subject: Vodacom Customer Care Reply - Authentication Response

Thank you for your email. Your reference number is: 003S~SCR4
Please note:
This is a system-generated email that requires your response in order to be processed. After that, a Customer Care agent will contact you within 24 hours.

Protecting your Vodacom account from fraud is important to us, so before we can help you with your query, we need to verify that you are the owner of this account.

Please reply to this email with these three bits of personal information:
1.ID number or Company Registration Number for corporate accounts
2.Debit order date
3.Bank name and account type
Want to help yourself and skip the call-centre queue?
Visit the "Help me" section of the Vodacom website and get help and support online or use one of the recommend frequently asked questions below:
• Support information for your device
• Easy to understand FAQ's relevant to your query or service
• Instructional video content
Alternatively, you can chat to an agent online between the hours of 8am and 10pm or join a discussion in the Vodacom Community.

Visit www.vodacom.co.za/help from your PC or cellphone.

Thank you,
Vodacom Customer Care

Find out more about 31050 Keyword SMS options
Contact Details

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Vodacom 2016

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Disclaimer: The information contained in this e-mail is confidential and may be legally privileged, and is intended solely for the use of the individual or entity to whom it is addressed and others authorised to use it or receive it. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or taking action in reliance of the contents of this e-mail is strictly prohibited, and may be unlawful. If therefore you have received this e-mail in error, please notify the sender immediately and then delete it.

----- Original Message -----
From:Wesley
To:[protected]@vodacom.co.za
Cc:[protected]@vodacom.co.za
Sent: Tuesday 15 May 2018 7:17:35 PM
Subject: Billing Issues QC371450

Hi

I am Mr. P Pillay account number QC371450 I am having problem my billing ever month, am being charged for failed debt order chargers, When I don't even
Have a debt order activate on my account I have being paying by Eft for the last three years . Now they have being debt order fees the last couple months . This not the first time Vodacom has over charged me, before this problem I have been over charged on handset fees. How do your accounts people work do check peoples accounts or they just sleeping on the job, I have call twice for the same problem and every time you are sorry . I want this problem resolved by tomorrow and will be waiting for a call. If I have no feedback with in 24hours of this mail, I will use social media to get quick Reponses. I have been with your guys for over 10 years and this is worsted serviced I have ever received.

Regards

MR P Pillay

[protected]

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html

Arriving at their temp shop/customer care office. I was told it will take 42min to see me. Which was fine. Waiting after 30min and only 1 person was helped...
. there are 6counters & 2 vodacom staff at each (not sure the reason for this as it didnt help speed up the process)
50min later & 2 people helped. I went to our local Vodacom store and was assured this will be much faster and more sufficient at VodaWorld.
No wonder more people are going to MTN. Cant wait for my contract, our company and employees contracts to end.in order to change to another service provider...
Data & increase in amounts... No explanation given.

I called Vodacom customer care at 12h12 today to cancel my contract that comes to end on the 5th of July so that I may move to pay as you go.

As much as I tried to reiterate to the consultant that this was an informed decision and what I wanted, he continued to interrupt me and forcibly and rudely tried to convince me to remain on contract. I told him if he continue to not listen to my request that I would ask for his manager and he proceeded to tell me that I ‘clearly didn't know how to save money' and put the phone down.

Absolutely disgusting service

I called vodacom early March 2018 & asked how much I should pay to buy myself out of the cellphone contract & they invoiced me the same day, told me to make a payment in store & email them cancellation documents with proof of payment. I emailed that on March 16 2018 & was told my request had been processed. On May 15 I get a call from vodacom saying I owe vodacom & my case is escalated to their legal department.