Vodacom

I applied for a laptop contract, HP. On 26/04/2018 at Germiston vodashop. They told me it was approve and would be delivered on 3rd or 4th of may 2018. I went to check on the 7th for the progress and they gave me attitude telling me that I should wait they would call me. They didn't want to track the item or check why there is a delay. I am very disappointed in the service I received.

Re account number I0195284-1 D McNamara

I am so over Vodacom and about to send a lawyers letter regarding the request to cancel my 10 lines with Vodacom, without penalties as the service and loss of income from Vodacom is shocking! A simple request has taken 7 months and still today Vodacom has not managed to get it right!
I have lost out on VAT because all the lines are on my private account and not the business, now to get this account changed out of my private capacity into the Business seems like VODACOM doesn't know how to do this?

I have been to the Branch and sent emails and done everything that I needed to do and still no closer to getting this simple request resolved .

All I want is to get the above account number changed into the Business name.
All the documentation has been sent to Vodacom on MANY MANY occasions.
I am the only owner of the Business and I have been paying for this account since I had the contract, so after 20 years of service... I am shocked!

I have been in contact with Pattish Munnah of Vodacom 4U at Westville Pavilion and he and I have been working on this for months. All relevant documentation has been sent to magdeline.[protected]@vcontractor.co.za and still nothing has been done.

If this is not resolved by next months billing, I will have no choice but to cancel my contracts without penalties as I am getting no service and assistance from Vodacom and will go to the opposition.

Mad furious customer
Delwyn McNamara

Good day.

12 May I loaded 1 GB of prepaid data.
13 May i received an sms to say I had 190MB left

I had incurred no excessive usage infact I was on wifi for that period and using my cell for Whatsapp only.

13 May i bought more data 1GB

I called the 082111 and spoke to an Ayanda he said he would do a recon and advise the status but no call back.

Please explain to me on my usage why 1GB was used in 24hrs.
I have an iPhone so it doesn't she a usage graph.

I believe Vodacom has incorrectly used my data and I would like a full explanation and reimbursement.

I've upgraded online beginning April 2018 and received my device via courier. I phoned two days later to request when the new device will be activated. They replied that it will only be activated on the 1st May since it was a different plan. My debit order date for 10 years now, is the 27th of the month. On 16 April I got a debit on my bank account, and reversed it, as it was clearly wrong. On 18 April I got a sms that my debit order was declined. I phoned Vodacom to enquire what it was for. The consultant informed me that it was for the new line on my phone contract. After explaining that I didn't request a new line, I actually only upgraded online, she said that they then see it as a fraudulent action, and that I have to follow procedure with their Fraud Division, which I did. I got a reference nr, but haven't heard from them again. On 20 April I got a sms again about the declined debit order, and I phoned Vodacom again. This time another consultant told me that she will have to make arrangements for the device to be picked up with me, so that they then can delete it from my account, as if I don't want the contract anymore, and then I can upgrade again. I asked if it can't be rectified by simply administratively deleting the wrong new activation, and registering it as an upgrade, as it should be, as it is the correct device and plan, but was told that apparently it can't be done that way. On 26 April the device was still not collected from me, so I went to a Vodacom outlet, and explained the problem to them. The consultant there (Hendrik) told me he can't see anything going on on my account, no arrangements for the device to be picked up, except for the new activation which was done. He phoned the appropriate division himself and I spoke to consultant Mpho. Once again she promised to retract my previous phone calls with Vodacom, and then she will arrange for the device to be picked up with me, and that she will phone me as soon as the arrangements have been done. I didn't hear from her again. On 30 April I chat to a consultant online, who told me again that he see no arrangements of any sort on my account, but will look into it. On 4 May I realized that my Vodacom debit order was put through on 30 April, including the new device amount. So now I was paying for 2 contracts, one which was not even activated. I phoned Vodacom again, and yet another consultant told me once more that there is no indication of any on-going arrangements on my account, but that she will make the arrangements for the device to be picked up, so that the contract can be deleted. On 7 May I chat again online with Aviwe, who sms me a ref nr and said he will escalate it - which should apparently have been done in the 1ste place, still he didn't see any other activity on my account. On 8 May he called me, to confirm that my situation was allocated to someone who will now look into it. On 11 May I chat again to Elwin online, who couldn't understand why I am so agitated that this problems takes Vodacom so long to resolve, since according to what he can see it was only reported on the 7th May. I nearly lost it when he confirmed that NO consultant whom I spoke to the past 3 weeks made any note whatsoever on my account, as to the wrong activation, and that I want it to be deleted from my account, or that arrangements were made to pick up the device from me. He did however confirmed that Aviwe did escalate it, that it is now assigned to someone, and that depending on my nr in the queue of queries, it will be sorted out. In the mean time the new device is wrapped up in the original package it was delivered to me in the 1st place, ready and waiting to be picked up, since apparently that is what is needed to be done. I am utterly frustrated, disappointed and highly upset about this whole situation. It seems as if Vodacom is playing for time to let my current contract run out in June, and hope that I will then just continue with the new line. It seems as if all the consultants I've spoken to, is too incompetent to handle the problem, which was wrong-doing on Vodacom's side in any way. I don't know how it could happen that I upgrade online, and then it is put through as a new activation. The consultants all told me that actually the 14 days grace I have to return the device as if I am not happy with it, has actually ran out. But that is not my problem, since I was under the impression that I upgraded, there was nothing to prepare me that it was somehow handled wrong as an activation, until I began to phone to enquire about the debit order. By then the time did lapse, but this is totally a different situation, this is not me as a customer not happy with the device after it was delivered with me. So I don't consider the time-lapse as applicable to my situation. I also made the suggestion that I will keep the device, but that it should only be activated and charged to my account once my existing contract has come to an end, which should then be stopped altogether, and then they can do a sim swop, and I will continue with the new contract. Apparently they couldn't do that either. In the mean time I am now charged for two contracts, which is not acceptable. I would really like to have urgent feedback regarding the fact that not one of the consultants I've spoken to telephonically before Aviwe, did anything to resolve my problem. I insist that all the phone calls which was made from my phone [protected] to Vodacom since 18th April, be retracted and the relevant consultants who took the calls, explain why nothing was done about it. Due to this I am on the verge of cancelling all my contracts with Vodacom and make use of a different service provider, after 10 years of satisfactory service.

I have lost my job in 2016 January and I have asked Vodacom to pull out a call recording that could have save my job. I lost my job and I am still without a job as this broke me after almost 8 years for working with this company. The fight with my company was not won or lost I was so tired that I gave up. Vodacom let me down just because I had moved from a contract to a pre paid. I was still a vodacom customer wasnt I. I never will recommend this service to anyone ever. I hate vodacom. Il never know what the outcome of my fight would have been without that call. The call was made in January 2016. I emailed visited the vodacom shop phoned hey I tried too much just to get help. You will never know the feeling of not knowing the truth. Youl will never know the feeling thats left within me. I feel like a loser a failure like you know that feeling of doing everthing to save someone but you didnt try hard enough. Vodacom a waste of my time honestly

During September 2017 I was phoned by Vodacom to upgrade from 2G to 3G for R99. I said yes.

October nothing happened, no upgrade. This carried on until end of January 2018, where I still not received the 3G for R99. I phoned Vodacom, tel 082111 twice a month. Vodacom Client Service promised me that my problem will be handled. No success. No one called back as they promised. First they told me there was a mess up and that there is not contract, then they told me that the 3 G will be delivered within 4 days. Nothing happened.

At the end of they day I ended up taking a 3G R124 a month, but I did not realize that this was an open line. I received a bill this month of R2000! I am still struggling with Vodacom to help, to stop this invoice of being deducted from my account. From R124 to over R2000.

I have send thousand of E mails to Vodacom since October 2017 till 13 May 2018. It is 8 months now that I am struggling with Vodacom with my data line.

Please help.

Hi,

I would like to know who can help me solve my problem. Various people tried but with no result. Three cellphone numbers cannot call me. I have changed to the third phone, done a sim swap, they even did a network sync at Vodacom. There is no block on my phone. Please help otherwise I have to change to a new cellphone company. The number is [protected]. The three numbers that cannot call me is: [protected], [protected] and [protected].

It has taken Vodacom South Africa to transfer my personal phone to a business account over 6 weeks. This I understood happened on Wednesday 9th May 2018 in the morning. My phone went down with no warning with a message "Not registered on network". I have contacted Tulli, Tommy, Tecego, Pertuna, Nonhlanhla and floor manager Sass all who have promised to sort out this issue and contact me. They don't bother, have no interest and just don't know what they are doing. No one can get hold of your apparent admin department or technical department to put me back on the network. You are not even answering to my local Vodacom store Manager who has been trying to assist in this now URGENT and devastating matter. I have not had any communications since Wednesday not been able to make calls, SMS, what's app, data. nothing. I have been eliminated off the network and the customer Red Crew business is useless. They keep me holding for 40 minutes and more. What is the point being on the top package and paying the price? I am told to hold on my land line which costs me money for 30 to 40 minutes at a time. I have spent more than 5 hours on the land line to try and get this resolved but hit my head against a brick wall. These bills will be sent to Vodacom for reimbursement. Your apparent admin department is leaving home for the weekend in an hour and me as the client is being left with zero communication. My reference number is INC000009929688. You are unable to contact me because I don't have any facility what so ever. I have to repeat the issue to each consultant and they put me on hold. I am now demanding a Senior Manager to contact me immediately. There is an alternative number attached to the complaint number but this is not always the case at all. I will place a punitive cost against business lost. I have informed your customer service of this.

Hi I am Cindy Lee Van Niekerk and I have called about 4times since last Friday, about a black listed phone.
The first time was about my signal being gone the operated did not pick up that it was about the phone being blacklisted.
She just refreshed my signal.

The very next day I phoned again, and they picked it up they sent threw form to fill in and mail back, which I did that same day.
I contacted a manager for my IMEI nr.
And sent her the documents as well, she said shed monitor the situation.This was on Friday .

Sunday I went to a vodashop with an afidavid and went threw all of this again for good measure they said it would be 2448 hours before signal would be restored.

On Monday I phoned again spoke to another manager Rendani.I Told her the situation and she said she could sort it the same day if I had a ref code.I called vodashop got the code and emailed it to her.I Have still not heard any thing by Theusday.

I received a call from someone at work saying they were busey with my situation but was on leave since Friday.She apologised, and said she would try to get t what was going on .She's phone back at four...never did later at about eight I phoned Vodacom again and asked for a manager.I Explained everything and he went on to find the Rendani woman who was busey with my situation.He said she had knocked off and would be back the next day
I got very angry and yelled at the poor man and put the phone down.

I feel bad but I'm desperate, I need to have a working phone my work is linked to my phone, no one can contact me .
i am really completely tired frustrated and furious at how I am being treated. this is not a cheap contract for a phone that is useless bto me at this stage.

I have no words.

On 19th April i landed in Seychelles. I received SMS that I was on Travel Saver
We had to use google maps to find our accommodation. Which took I believe around 20min.
634MB according to Vodacom on the 20th April, not on 19th when i used it.

The following day 20th April 2018, at 17:29pm received first SMS notifying current roaming at R2000, then 7 minutes later at 17:36 i received a further SMS that current roaming estimated at R4000

I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. Have received no response and no complaint was lodged by him despite my request.

Today 9th May 2018 received the bill, R4606, 04 I logged a further complaint and the number is being investigated. Vodacom refused to make a manager available to escalate the problem. S4-VA57A-AI6C. This is not VIP Red service or Corporate Support.

As a consumer I feel obligated to share this with all consumers, cell phone users and business travellers. I accept that I was out of bundle as I was travelling. I do not accept that notification of the amount which Vodacom is obligated to send started at R2000 for the first time when actually it was around R4000 already as the second message 6 minutes later indicated. This is tantamount to Fraud.

https://www.iol.co.za/business-report/vodacom-facing-missing-data-lawsuit-12128350

https://www.iol.co.za/business-report/icasa-amending-data-services-regulations-to-make-data-last-longer-10739566

https://mybroadband.co.za/news/cellular/206318-south-african-billionaire-takes-on-vodacom-over-out-of-bundle-fraud-charges.html

https://remote.cgso.org.za/RespondSelfServe/C09B956B-0154-468B-B96C-A997994BE1B9/Case/Confirm?customerReferenceNumber=CGSO05743
We will notify you with updates to your case, If you need to contact us in the mean time please quote CGSO05743

I have made payment to my Vodacom account 27 December 2017 which Vodacom did not allocate to my account. I have made numerous phone calls to them and I have emailed all proof of payments to the customer care department, team leaders, accounts department, then they activate my account, sending me an Invoice that all good and payment allocated, just to have my account suspended again after 2 weeks. If I phone them they tell me the same story that they have not received payment for December 2017, then the whole process starts over again. This is now going 5 months of speaking to them every 2 weeks regarding my account. My Itc payment history has been affected due to them reflecting no payment received on my itc report. Customer service consultant will transfer the call to the accounts department and then that person answer and cut the call - 5 months now this is whats happening every 2 weeks. My account should be in credit as I pay more than what my invoice is for. Renette Louw [protected]

My Vodacom account has been used fraudulently. I have sent numerous emails to them with no response.
An upgrade was done fraudulently and iphones taken without my consent or knowledge.

Apparently my account was upgraded and an Iphone 8 was taken. The fraud number is 0662219786 was taken somewhere in Sandton, Jhb & I live in Durban.

I need to know how it is possible for this to take place. It is most
upsetting & inconvenient. I require urgent assistance as I have been constantly following up since November 2017 but have to date had no response with regards to my issue.
I have been called on numerous occasions requesting payment of the outstanding amount owed on this account.

This matter is serious and Vodacom is not interested in assisting me to get to the bottom of it.

Please can this matter be addressed as a matter of urgency.
I have requested having the account closed so that no further transactions can take place but obviously that was not done if another device etc was taken.

I am contactable on [protected]. Email- [protected]@gmail.com
Please assist urgently.

I obtained premature cancellation quotations in June 2017, paid the quotes, and returned the documents to Vodacom immediately, along with proof of payments, ID etc.
Vodacom however continued to deduct amounts via debit order in spite of my queries, and notwithstanding me having resubmitted all the document again in August, 2018.
Eventually I had to instruct my bank to stop any further deductions, and since then I have had a series of emails between myself and Vodacom in which the documents have been submitted a 3rd time.
In March I received a letter from Vodacom indicating that I owed them money, so I asked for the information to support their request. I have received it and have responded with all the information proving premature cancellation and payment and submission, yet again.
A further 6 weeks has passed since then but I am unable to get any response from Vodacom as to when this matter will be resolved.
This is quite disgusting for a company the size of Vodacom.
Can anyone suggest how I should handle this?

I cannot receive phone calls or sms notifications, I have spoken to 2 customer support agents today 8 May and both advised me that the back office is busy synchronizing the network. Not sure why was I not informed that this is happening. I cannot do online banking since I do not receive my on-time pin via sms. This is totally unacceptable, customer support cannot help, back office is doing what they can, will take 7 days.. this is the answer from them...there is no email address only numbers to dial and same story. will be changing to new network as soon as I can.

I have a debit order on my account that goes off the 1st of every month..never ever was it declined due to insufficient funds..yesterday i applied for another line which was immediatly declined saying i owned money..after n 100 calls being send from here to there i was informed that i was suppose to pay 1500 but only paid 1200.
Who fault is this..i dont put the debit order trough vodacom does..and even i did not apply for something new i would not even be aware of this..this is also not the 1st time..now i need to go back to the store tomorrow to pay in another 200 plus..they did not even gave me this option in the store..they only said they dont know what to do..

2 and 'n half weeks ago on a wednesday we took out a contract for a laptop they said it will be here 3 working days on that friday she told us the laptop is back order( did not know what that meant untill i went to google it) she said they are waiting almost a week after that it took US! to go to vodacom to ask were is the laptop and they said sorry its out of stock...so then we said leave that laptop we will choose another one so we did few days after that we did not hear anything from them no conformation that this laptop is in stock or not soooo today we went to vodacom AGAIN! To ask Again were the laptop is and her response " oh sorry i forgot" i mean really were is that customer service or client etichet. So the point is she could have asked us that friday if we want to wait for the laptop that is on BACK ORDER or do you want to choose a different laptop. Why is it taking us to go back 3 TIMES! Today we sat there untill she start phoning headqauters to ask if that second laptop is in stock or not! If the laptop is not here by Wednesday like she said I WILL take things further

Good day

I took out a contract phone with Auto page a few years ago I took insurence out on my sony Z2 my phone was send in for 2 claims so they gave me new phones sony Z5 so when Auto page closed down it was time te renew my contract so I went to vodacom insted of a phone I took a laptop I asked the lady to keep the insurence on my Sony where she said its fine and kept it on my sony Z5. My phone broke and I send it to vodacom for repair where they phoned me by telling me I dont have insurence on my sony Z 5 its on my vodafone wi fi so I went to vodacom they went through my folder and saw that cellsure moved my insurence to my vodafone without consulting me about it according to vodacom when removing sim from device the insurence gets cancel but the sim was never removed out of the sony Z5.

If someone can please consult me about what to do about this situation.

[protected]

Hi there,

I have a major problem with Vodocom! I went in to a branch and spoke to a consultant who stated i needed to call the vodocom Legal department regarding the outstanding payments on this phone. I cannot get through to legal! Firstly, secondly the customer service people just say " You must pay your account" They dont advise or anything. They offered me a 2 month payment plan - THAT IS there ONLY option or pay it all! They wont let me cancel insurance or anything to bring the monthly fee down until the full amount has been paid, so this bill is just ringing up monthly.
The issue with this phone - Yes it may be on my name but i am NOT and have never been the payer of this phone. Vodocom has Anthony Milner as the payer - if you check your records he has ALWAYS been the payment person. He also had 50/50 authorization on this contract. If you check your records you will see this.
He is now refusing to pay, and now Vodocom is asking just me for the money. Please can someone assist me. Surely with him being the sole payer on your records it should count for something?
Please dont give me the same advise your customer services people have. I would appreciate you to look deeper into this account and query and give me some advise.

Await your response. Thank you Petra
lcoach.[protected]@gmail.com
[protected]

About 4 weeks ago, i handed my phone in for repairs at your Cape Gate Branch after a consultant telling me that my port was damaged and needed to be replaced. I paid for a data back of R299 before proceeding. it has been 4 weeks now and I have been shoved from pillar to post. The vodacom repair centre, didnt bother to leave a message on my cell phone, they called me once from a private number, and sent me one email advising that they cant do a back up (?) - there was no charge to this repair as the phone is still under warranty - of which i had already done in the branch, and then returned my handset to Cape gate branch. After Ulrich the manager contacted me there, and I told him that i needed my phone fixed. Let me advise you that i have not received nor had my handset in my possession for the last 4 weeks. On the second time the repair centre received my phone to repair, THEY NOW ADVISED that it would cost R2600 to repair I was fuming at this stage. when i contacted the repair centre, they advised THAT THE PHONE HAD BEEN DAMAGED since the last time they saw it, and now it would cost me R2600 to repair. I have never had the handset in my possession from it being "send back and forward " to the relevant branches. I urgently requested that Riaan from the Repair Centre please contact me to discuss this matter. No response ever. I then spoke again to Ulrich the manager of cape gate, whom advised me that he would speak to the Manager at the repair centre and get back to me on the 4 may 2018. I am still waiting. !

Ref account S017117-330897. Need your urgent help.

I purchased last year a contract for wifi from Vodaom South AFrica for my flat in Capetown at The Sandown. My rep was a Mr Chad Butler. I told him that I diddnt want a 2 yr contract as I only live there 3 months of the year and the flat would be rented out and the tennants would set up there own wifi .
He gave me a contract where as I paid a higher installation fee of R899 instead of the usual R499. I could cancel at any time I took this one and wanted not to pay on debit order, unfortunatly he said I had to .
I cancelled end of Jan to reflect end of Feb as stated a one month cancellation and requested my debit order be cancelled.
I spoke to a lady in the accounts unfortunatly I dont have her name. she said I had to put it in writing which I did to the address she gave me.
I received a reply saying that, my request was acknowledged. Well that has not been the case. I have sent so many mails and i get no answers. I am extremly upset about this as i would never ever have enterered into something where a company such as Vodacom whos name I would trust normally only to find such poor comunication to its customers no help at all.

I please request that someone acknowledge my request as I have written to Mr Butler as well and nobody gets back to me.
I am unable to phone as I am not in South Africa and cannot find any number from overseas.