How is eDreams’s rated by travelers?
eDreams’s earns a 1.9-star rating from 19 reviews and 1842 complaints, showing that the majority of travelers are dissatisfied with booking experience.
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The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.
This review was chosen algorithmically as the most valued customer feedback.
Fraudulent claims and withholding of money
We have also experienced awful service from eDreams. 2 days ago, I tried to book a flight for my mother who was intending to travel from Budapest to Malaga. After checking the various options and availabilities on eDreams' site, I went ahead and booked the flight and eDreams deducted money from my account. Within one hour, I received an email from eDream...
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
eDreams has left an official reply on this complaint.
Shady business practices
I used edreams to book a flight for my niece. Due to the third party issue eDreams asked for a wire transfer to pay and secure the reservation. The wire transfer was completed and received by them only to have them say they could not book the flight. I asked for a refund and have been waiting a month for that refund. I have sent e-mail after e-mail getting what appears to be empty promises from them of an incoming wire transfer. eDreams required my money to secure the reservation within 24-hours, it has been over 30-days trying to get my refund.
Be very careful doing any business with Vacaciones eDreams S.L. They are not an honest company, doing unhonest business.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
eDreams customer support contacts
Dear Zolu,
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to check your case and help you with your booking confirmation. In order to do that and clear all your doubts, we kindly ask you to provide us your booking code.
Once we receive this information, we will check it and give you a reply shortly.
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
We are sorry to hear you had an unsatisfactory experience and we regret any inconveniences this issue might have brought to you.
We would like to check your case and help you with your booking confirmation. In order to do that and clear all your doubts, we kindly ask you to provide us your booking code.
Once we receive this information, we will check it and give you a reply shortly.
We hope to be hearing from you soon.
Kind regards,
Lucy - eDreams Customer Care Team -
eDreams customer support contacts
Dear Bea,
We appreciate your comments and observations and would kindly remind you that the relevant information on how our company works could be found published in a FAQ section of our official web site and in the terms and conditions you accept during the purchase.
As it was explained previously, the service fee would depend on several factors and one of them is the mentioned method of payment, which could be selected from the drop window before starting the search and the price in this case would be adjusted to the method of payment you would be using.
The adjusted to the selected method of payment and the detailed breakdown of prices is also shown after the customer selects the type of the card at the end of the booking process and before the customer confirms the purchase. Thus once confirmed, we understand all charges were accepted.
Warm regards,
Nicole - eDreams
We appreciate your comments and observations and would kindly remind you that the relevant information on how our company works could be found published in a FAQ section of our official web site and in the terms and conditions you accept during the purchase.
As it was explained previously, the service fee would depend on several factors and one of them is the mentioned method of payment, which could be selected from the drop window before starting the search and the price in this case would be adjusted to the method of payment you would be using.
The adjusted to the selected method of payment and the detailed breakdown of prices is also shown after the customer selects the type of the card at the end of the booking process and before the customer confirms the purchase. Thus once confirmed, we understand all charges were accepted.
Warm regards,
Nicole - eDreams
eDreams customer support contacts
Hello Bea,
First of all, we would like to thank you for your comments and for booking with eDreams.
Further to the points you´ve raised, we are sorry that you have found it necessary to make this post concerning this matter. We are very aware of the importance of ensuring that our customers are clearly informed of their price breakdown and believe that our site does give this visibility.
We are able to inform you that eDreams´s goal is to offer the best deals available on the market for the purchase of travel products and services of your search therefore, the advertised price would be the lowest by default and could be conditioned by a special offer of a day. The relevant information on the applied promotion could be found below every flight option. In order to benefit of the offer you may be requested to provide the payment with a certain method of payment.
eDreams has a transparent fees policy. Administration fees, which are collected in term of handling a request and issuing the ticket are calculated as per number of passengers and trips and would depend on the method of payment selected.
Please note that you may adjust the price selecting a method of payment from the drop window before starting the search.
We remind you that during the booking process you are able to see all charges and fees that will be applied before confirming the purchase.
All this information is always shown before the buyer confirms the purchase so, once the reservation is confirmed by the passenger, we understand all charges have been accepted.
If you are not in agreement with the indicated charges you are at any time able to cancel the booking.
We hope we could clarify your doubts and for any future occasion kindly suggest you to pay a special attention to details when booking.
We wish you a pleasant journey and remain at your complete disposal should you require any further assistance or information.
Warm regards.
Nicole - eDreams
First of all, we would like to thank you for your comments and for booking with eDreams.
Further to the points you´ve raised, we are sorry that you have found it necessary to make this post concerning this matter. We are very aware of the importance of ensuring that our customers are clearly informed of their price breakdown and believe that our site does give this visibility.
We are able to inform you that eDreams´s goal is to offer the best deals available on the market for the purchase of travel products and services of your search therefore, the advertised price would be the lowest by default and could be conditioned by a special offer of a day. The relevant information on the applied promotion could be found below every flight option. In order to benefit of the offer you may be requested to provide the payment with a certain method of payment.
eDreams has a transparent fees policy. Administration fees, which are collected in term of handling a request and issuing the ticket are calculated as per number of passengers and trips and would depend on the method of payment selected.
Please note that you may adjust the price selecting a method of payment from the drop window before starting the search.
We remind you that during the booking process you are able to see all charges and fees that will be applied before confirming the purchase.
All this information is always shown before the buyer confirms the purchase so, once the reservation is confirmed by the passenger, we understand all charges have been accepted.
If you are not in agreement with the indicated charges you are at any time able to cancel the booking.
We hope we could clarify your doubts and for any future occasion kindly suggest you to pay a special attention to details when booking.
We wish you a pleasant journey and remain at your complete disposal should you require any further assistance or information.
Warm regards.
Nicole - eDreams
eDreams customer support contacts
Dear DONNA RAE @ malcolm hough @ Apollo Joe
We thank all of you for sharing comments on your eDreams experience.
We work hard to prevent and avoid any fraudulent transaction to our customers assuring a secure shopping in internet thus, we would be very grateful if you could respond a private message we have sent to each of you and indicate us your booking details, so than we can investigate and rectify if the incidence was caused from our end.
Thank you in advance for your kind cooperation.
Best wishes,
Nicole
eDreams - Customer Care team
We thank all of you for sharing comments on your eDreams experience.
We work hard to prevent and avoid any fraudulent transaction to our customers assuring a secure shopping in internet thus, we would be very grateful if you could respond a private message we have sent to each of you and indicate us your booking details, so than we can investigate and rectify if the incidence was caused from our end.
Thank you in advance for your kind cooperation.
Best wishes,
Nicole
eDreams - Customer Care team
eDreams customer support contacts
Dear Johnny Paul,
We have just read your message and we will like to study your case in detail. For that purpose, please let us know your booking reference and email address so we can also contact you.
Thanks in advance,
Frank - eDreams Customer Care Team
We have just read your message and we will like to study your case in detail. For that purpose, please let us know your booking reference and email address so we can also contact you.
Thanks in advance,
Frank - eDreams Customer Care Team
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eDreams Contacts
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eDreams phone numbers+1 (800) 200-6296+1 (800) 200-6296Click up if you have successfully reached eDreams by calling +1 (800) 200-6296 phone number 19 19 users reported that they have successfully reached eDreams by calling +1 (800) 200-6296 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (800) 200-6296 phone number 30 30 users reported that they have UNsuccessfully reached eDreams by calling +1 (800) 200-6296 phone numberIndia+1 (844) 539-6719+1 (844) 539-6719Click up if you have successfully reached eDreams by calling +1 (844) 539-6719 phone number 11 11 users reported that they have successfully reached eDreams by calling +1 (844) 539-6719 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (844) 539-6719 phone number 20 20 users reported that they have UNsuccessfully reached eDreams by calling +1 (844) 539-6719 phone numberUnited States+1 (438) 800-3526+1 (438) 800-3526Click up if you have successfully reached eDreams by calling +1 (438) 800-3526 phone number 1 1 users reported that they have successfully reached eDreams by calling +1 (438) 800-3526 phone number Click down if you have unsuccessfully reached eDreams by calling +1 (438) 800-3526 phone number 2 2 users reported that they have UNsuccessfully reached eDreams by calling +1 (438) 800-3526 phone numberCanada
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eDreams emailsedreams.onrep.en@edreams.com100%Confidence score: 100%Supportcustomerservice-en@contact.edreams.com100%Confidence score: 100%Supportnoreply@edreams.com87%Confidence score: 87%
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eDreams address1º 5 Calle del Conde de Peñalver, Madrid, Spain
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eDreams social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025 - View all eDreams contacts
eDreams Category
eDreams is ranked 6 among 61 companies in the
Travel Agencies and Tour Operators category
Most discussed eDreams complaints
Shady business practices3
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Recent comments about eDreams company
Flight booking and very poor customer service1
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eDreams should address this promptly. Contact their customer service...
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This is crock of [censored], as well as dreams. They’re thieves and you could be on hold for an hour or longer and still not get through. This is such bs that you have to call them to be able to cancel. These people should be reported all over.
Hello all,
Edreams charged $69.99 to my credit card without asking me and there is no e-mail address I cant reach, phone number they provided kept me wait 20 minutes and after they connected to another department who are never replied after waiting another 30 minutes. Be aware
I calling four time for cancel prime but i can't because this people no want cancel prime.I tried online but the same I can't CANCEL PRIME .
On February 10, an amount of 89.99 euros was debited from my bank account. I did not make any ticket purchases on this date.
My flight were canceled and edreams claimed they can't reach to airline to request a refund and sent me to the airline myself. While i was able to reach the airline within minutes only to hear that only my travel agency can request the reund. eDreams just closed the request and my money is lost. This seems like a scam.
I bought a ticket to edmonton, and payed but after a minute and 2 cibc gave me a fraud message about Edreams, the ticket was for 289 but theyh deducted 388
I am entitled to a refund since my flights were cancelled by the airlines
for more than 60 days dreams costumer service give me the same answer: 'we will contact you in 72 hours', but they don't and the refund never came
I have spoken to them over 10 times
I feel like I've been scammed
A month ago I purchased an airline ticket through EDREAMS for about 300€, but then last Saturday, 18-11-2023 at 08:22:44 I was charged 64.99€ without having authorized such charge.
Can you please reverse this charge?
Gratefully,
Lidija Djordjevic Runić
Tel: +[protected]
E-mail: pastorlidija@sbcglobal.net
The link in all edream emails sent to unsubscribe simply leads to a page that states: "505 Error" Internal Problem. This leads to basically no person being able to unsubscribe from the countless emails that are sent everyday.
You are trying to charge my credit card, for something I have not purchased. Who are you? Date you tried to take money from my account 20/10/2023. I have never dealt with you.