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Fargo Travel Agency
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www.fargotravels.com
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3.3 19 Reviews

How responsive is Fargo Travel Agency's customer service?

7 Resolved
2 Unresolved
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Fargo Travel Agency’s team keeps an eye on their rating and often addresses incoming complaints. However, we believe that paying closer attention to customer concerns and responding to all published reviews will help them reach even the highest ratings! For reviewers, we suggest checking out other customers' experiences and when reaching out to Fargo Travel Agency’s customer service, be clear and concise to get all issues resolved faster.
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Fargo Travel Agency - Unwarranted fee for a nonexistent service

On 2/8/2024, I telephoned a company calling itself "Air Ticket/Fargo Travel/Airline Help Desk" at [protected]. Fargo fraudulently misrepresented itself as Delta Airlines. I contacted Fargo (believing it to be Delta Air) for help cancelling 3 flights I had made months prior. I was newly-diagnosed with a serious disease and had to undergo extended medical...

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Fargo Travel Agency Scammed called delta and got fargo

I was charged for a $462.65 delta airlines exchange which should have been no charge. I already paid $230 and Fargo charged me an additional $462.65. I called delta and somehow ended up with Fargo and was conned out of $462.65. There was no charge for exchanging my ticket due to airport conditions from delta and I assumed I was talking to delta and instead I was pressured by saying I had to change the ticket by takeoff or I would lose it. Which was not the case, it should have been an even exchange by delta. No idea how I ended up with his Fargo scam. Feel awful and humiliated and out a lot of money. Fargo stressed me so much I was home with a huge migraine. I just feel awful and embarrassed. Please please help.

Claimed loss: 462.65

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Update by Neildeb
Dec 05, 2023 12:13 pm EST

Thanks to Cooper, I am happy to close this complaint with the resolution provided by Cooper at Fargo travel agency.

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Fargo Travel Agency - Ticket cancelation

On 5/8/23 we purchased 2 direct flight first class Delta One tickets through Fargo Travels("FT"), who disclosed as acting as an agent for Delta Airlines. We did receive a confirmation from Delta that we had tickets at that time. On 9/19/23, within 2 weeks of our departure, we noticed our tickets no longer showed on our Delta app. Contacted Delta and their...

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Is Fargo Travel Agency legit?

Our verdict: Fargo Travel Agency has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Fargo Travel Agency's position as a benchmark of trust and quality within its industry. Users and clients of Fargo Travel Agency can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Fargo Travel Agency earns 98% level of Trustworthiness

Perfect Trust Endorsement: Fargo Travel Agency achives 98% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Fargo Travel Agency. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 77% of 9 negative reviews, Fargo Travel Agency is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Fargo Travel Agency has received 4 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Fargo Travel Agency has claimed the domain name for fargotravels.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Fargotravels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Fargotravels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fargotravels.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • A user on Complaintsboards.com notes that they were interested in purchasing a product from Fargo Travel Agency, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
  • Fargo Travel Agency protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Fargo Travel Agency has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
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8:28 pm EDT
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Fargo Travel Agency $440.00

Googled delta airline got this number [protected] on 8/29. Needed to rebook a canceled flight dl1337 due to hurricane in Florida. Agent answered claiming to be delta agent chase ex # 600. He rebooks us on dl flight dl2368 out of Colorado spring 8/30, quoted a price of 440.00 dollar more. Ask why the price change, said he didn't know why. Desperate to get home and the only fight out we agreed. This fight also got canceled. Rebook again on dl724 8/30 finally arrived in Florida. Call delta again to verify the up charge, and was told that delta doesn't charge to rebook a cancled flight. Apparently this travel agency will claim they are delta to charge $440.oo to change your flight, which is fraudulent practices. Want my money back. Stop saying your delta

Desired outcome: Reund $ 440.00

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Update by Faye Irizarry
Aug 31, 2023 6:45 pm EDT

Serached for delta airline phone number. This number came up [protected]. Needed to re book flight out of Denver to tampa for 8/29. These people charged me $440.00 to change flights, couldn't explain why. So called delta when we got home. Delta said that it was not their charge. This is definitely some kind of scam using delta name

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Lori Saxman
, US
Sep 11, 2023 6:58 pm EDT
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Same thing happened to us! Used debit card and was charged over $1,000 for fraudulent charges. Call your bank to get your money back and have them give you a new card!

Our bank told us the initial charge came from North Dakota! I googled the fake number and got this address: Fargo Travel Agency aka AirTicket

623 Main Ave West Fargo. [protected] is their phone!

Looked up the address on Google earth and it’s a multi unit office building

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Fargo Travel Agency I too was trying to reach *** airlines from what I thought was a *** site

I too was trying to reach *** airlines from what I thought was a *** site. The person that answered the phone was rude and VERY unhelpful. I called back and he answered again, I asked who he worked for, he told me he could not help me and hung up a second time. No attempt, as a travel agent to assist in a correct number or anything at all. Even if I am not a customer, the customer service I received made sure I never will be.

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H. Hamill
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Adam was very professional & was able to resolve my issue & spoke clearly explaining what he had to do in order to resolve issue of an over charge on my credit card. I feel reassured I can call Fargo Travel & have the confidence to book a ticket in the near future & refer Fargo Travel to my friends. Thank Yiu Adam for the fine work. Arline M *** ?

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R. Reynolds
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I called what I believed was the United Airlines customer service number from a (too) quick web search to cancel a reservation I had made just a few minutes before online and the agent, Jasper, told me he could help me with that. He represented himself as a United agent. I was first told I could only get credit not a full refund. I then pointed out that getting a 100% refund within 24 hours is the LAW. He then said the tax might not be refunded, etc. The agent, Jasper, did in fact cancel the reservation for a refund, but when I tried to book again on United, that was automatically cancelled too, so I called back, and was told he would book it for me but that because "prices fluctuate," the fare was now $149 more. I could see on united.com that the fare remained the same, but he insisted his screen showed otherwise. I asked for a superviser. Not possible. He offered to give me a $149 credit on another future flight: to use it, I would just have to call his extension directly! When I expressed incredulity that a corporation works this way, he said it was actaually a personal employee discount he would share just to please a customer. It got fishier and fishier from there. I refused to go along with this outlandish plan. To his credit, Jasper finally suggested I call another number he gave me, which in fact IS United. I had no idea what had happened till I googled the phone number he had given me for his personal extension today and found this ComplaintsBoard.com listing, along with a raft of similar consumer complants. THIS BUSINESS NEEDS TO BE SHUT DOWN AND THE NORTH DAKOTA AG ALERTED.

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Fargo Travel Agency
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Dear R Reynolds,

Thank you for reaching out to us and bringing this matter to our attention. We sincerely apologize for any inconvenience or trouble you may have experienced.

We understand the importance of resolving this issue promptly, and if there has been any error in billing or charges, we want to rectify it without delay. To ensure that this matter is addressed effectively, we kindly request that you contact us at your earliest convenience by calling 1800-313-7701. When you call, please ask to speak with Mr. Cooper, who is fully equipped with the necessary details and the authority to assist you in resolving this issue satisfactorily.

Your satisfaction is our priority, and we are committed to addressing this matter swiftly and effectively. Please do not hesitate to contact us, and we will ensure that your concerns are resolved to your satisfaction.

Thank you for your understanding and patience as we work to resolve this issue.

Regards,

Customer Care

Fargo Travel Agency

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R. Predovic
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My family and I have been booking through Fargo for the last 3 years. Consistently got better rates than going direct. Never have to wait on hold.

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Fargo Travel Agency I called these guys thinking they are delta, Thing which i liked about these guys was honestly , at the beginning of the call when i ask are you

I called these guys thinking they are delta, Thing which i liked about these guys was honestly , at the beginning of the call when i ask are you delta, the guy said they are travel agency. I told them i was trying to book a ticket online for 687 USD, to my shock i was given a price of *** USD, also i was not charged till i sae my reservation online confirmed on delta website. i asked the guy if i can review or share feedback and was mentioned the name of this website. so leaving a word for LUKE- *** were great.

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K. Hessel
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Both Eva and Cooper were wonderful and worked very hard to make my arrangements successfully. Thank you!

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L. Schmeler
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I was more than pleased with my experience with Cooper at Fargo Travel. He was very knowledgeable, helpful, kind and patient. I will be using him and the travel agency in the future for all of my travel.. MOST impressed!

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P. Spinka
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I am very happy with their excellent customer service.Ankur and his team member Luke are very knowledgeable and helpful

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Fargo Travel Agency Absolute criminals

Absolute criminals. Pretending to be the airlines. Posting their numbers as the airlines, then pretending to be representatives from the airlines when you call. They asked me for my confirmation number, then my full name, then illegally accessed my reservation and asked me for my credit card information so they could charge the change fee for the change I was making for my ticket. I said "Why wouldn't you just subtract that from the credit you're issuing?" And they told me that's just now how allegiant airlines works. They should be in jail.

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Neildeb
Victor, US
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I too thought I was calling delta and feel I was scammed out of $473. Help

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Fargo Travel Agency I have had 3 calls with Adam Matthew's regarding both complicated bookings & troublesome cancelations!

I have had 3 calls with Adam Matthew's regarding both complicated bookings & troublesome cancelations! But Adam has provided nothing but friendly, professional AND accurate service on each call. He definitely gives an A-1 service attitude and never makes one feel they are bothersome with any of the complicated details. Based on his service, I have definitely recommended this travel service to associates who travel. Much thanks to Adam for his stellar service - I can only hope I provide my clients with the same service attitude & performance, meeting all expectations! C. Burden

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Fargo Travel Agency I need to cancel my flight due my reunion being cancelled

I need to cancel my flight due my reunion being cancelled. The phone number onlin indicated this company was a reprensenttive for the airlines that I was ticketed throughe. The entire conversation they implied they were the airlines representative and to cancel my flight there was a $125 fee. I asked when did the airline start charging a cancellation fee and their reply was that is now the fee to cancel the flight. I paid the fee but was angry about it so I sat two hours on hold with the airlines and then learned that this company is a scam. I filed a complaint with the airlines and have tried to dispute the charge with no luck to date. This is a fraud company and they use misinformation to defraud the customer.

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Fargo Travel Agency I googled from my mobile *** Airlines 800 #" and a guy that answered the phone posed as a *** Airlines Rep, even answering the

I googled from my mobile *** Airlines 800 #" and a guy that answered the phone posed as a *** Airlines Rep, even answering the phone saying *** Airlines". His name was ***. He told me that in order to change my ticket's departure time, it would be a $7.29 additional charge. He actually charged me $107.29 (probably so he could say, "oh you must've misunderstood me!"). He called SWA and changed it for me, which is scary (so ANYONE can call SWA and change your itinerary?!) and gave them my cc# (which I'd given him bc I thought he WAS *** Airlines rep!). I wish I could leave ZERO stars but since that's not possible to do, I must leave one star. So I'm out $56 to this scam outfit called "Air Ticket". His number is ***-

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Fargo Travel Agency I want to highly praise Mr

I want to highly praise Mr. B whose service was extremely helpful to me. He made two separate bookings for me, one of which was on a flight that was fully booked. I had tried to book online and was unsuccessful. He needed to fill in my personal information and my billing address, which is based overseas and was too long to be accepted into the system. He was very careful to insure that my information was correct. This took numerous phone calls and emails. On top of this, I had a problem with a poor phone connection. He was very patient to repeatedly give me his phone number, name and extension in order that I could contact him in case of a lost connection. Finally, I very much appreciate that Mr. B was able to give me discounts on both of my flights. I appreciate his personal, effective service. Thank you.

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Fargo Travel Agency I attempted to call Delta Airlines to purchase a plane ticket to Texas

I attempted to call Delta Airlines to purchase a plane ticket to Texas. I couldn't understand how the person answered the phone. I said who is this ? They said who are you calling. I said Delta Airlines. They said this is Delta Airlines. I went ahead and purchased a ticket from them. They charged me double what I expected. They also charged me 2 fees. After I hung up I realized that they were a fraud. I called Delta Airlines and canceled the ticket I had just bought. But they could only cancel 1 fee. There was a fee for $425.43 that they couldn't cancel. I called my credit card company and filed a claim to get that fee deleted. I assumed it was a dead issue until a few days ago when the $425.43 showed up on my credit card statement again. I called my credit card company and they said I had lost the claim! I had to pay the fee. I called the company that had frauded me and got their correct name and briefly argued with them about the $425.43 fee they had charged me but got no where. I feel they should credit me the money and be reprimanded for mis-representing themselves as an airline company.

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Fargo Travel Agency This company is a shell for what appears to be a common scam

This company is a shell for what appears to be a common scam. I called Delta Reservations the other day to change a ticket, I was told there would be an extra charge. Turns out they did change my ticket but according to Delta I was actually due (and received) a credit because the new ticket was cheaper than the original. Here is how the scam works, a legit airline employee will tell you there is an extra charge, then they will do whatever legitimate booking needs to be done and charge an additional amount through this sham travel agency. It works because they hope you won't question the additional charge as they already told you it was coming. When I looked closely though, I realized the charge should have come from Delta and not this random travel agency in North Dakota. The Delta employee used their position and appearance of authority to try and run an extra charge through this travel agency and hope that no one would ask about it. If this happens to you alert your credit card, DO NOT let them put it through as a dispute. Make sure you tell them it is fraud and explain that you did not authorize this company to charge you. Once the major credit cards list them on the fraud list it will make it harder for this company at least to run the scam.

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Fargo Travel Agency I called what I believed was the United Airlines customer service number from a (too) quick web search to cancel a reservation I had made just a

I called what I believed was the United Airlines customer service number from a (too) quick web search to cancel a reservation I had made just a few minutes before online and the agent, Jasper, told me he could help me with that. He represented himself as a United agent. I was first told I could only get credit not a full refund. I then pointed out that getting a 100% refund within 24 hours is the LAW. He then said the tax might not be refunded, etc. The agent, Jasper, did in fact cancel the reservation for a refund, but when I tried to book again on United, that was automatically cancelled too, so I called back, and was told he would book it for me but that because "prices fluctuate," the fare was now $149 more. I could see on united.com that the fare remained the same, but he insisted his screen showed otherwise. I asked for a superviser. Not possible. He offered to give me a $149 credit on another future flight: to use it, I would just have to call his extension directly! When I expressed incredulity that a corporation works this way, he said it was actaually a personal employee discount he would share just to please a customer. It got fishier and fishier from there. I refused to go along with this outlandish plan. To his credit, Jasper finally suggested I call another number he gave me, which in fact IS United. I had no idea what had happened till I googled the phone number he had given me for his personal extension today and found this ComplaintsBoard.com listing, along with a raft of similar consumer complants. THIS BUSINESS NEEDS TO BE SHUT DOWN AND THE NORTH DAKOTA AG ALERTED.

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Fargo Travel Agency So, I thought I was chattin' with Delta Airlines and made a reservation for me and my crew of 4

So, I thought I was chattin' with Delta Airlines and made a reservation for me and my crew of 4. Then, I changed the reservation a day later. But when I checked my bank statement, I saw that Fargo Travel Agency, Inc. charged me a whopping $2,666.48 just for makin' the reservations, on top of the ticket prices! Can I dispute this or what?

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Fargo Travel Agency So, I was stuck at the airport when my Delta flight got canceled on July 17

So, I was stuck at the airport when my Delta flight got canceled on July 17. I called a number that I thought was Delta, and these guys answered. They said "Yes" when I asked if it was Delta and helped me rebook for the next day. But, they told me that I had to pay an "upgrade fee" of $131 per ticket (total $262.) I agreed, thinking it was a necessary fee from Delta and because I needed to be home the next day. When I got home, I contacted Delta and found out that there were no change fees. Delta said that they didn't charge me anything, and I should dispute this with AmEx. AmEx told me that THIS company charged us for the "upgrade fee." All their phone numbers are disconnected, and the website on the charge is for a different business. They are pretending to be someone else and charging fees that shouldn't be there.

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Fargo Travel Agency So, I found Fargo Travel Agency on Google and called them up to book a flight

So, I found Fargo Travel Agency on Google and called them up to book a flight. They answered the phone as the airline, so I thought I was talking to the airline. They booked my flights under two different reservations instead of one, and when I needed to change my flight, I found out that it was actually a private agency that booked it. I had to rebook my flights through the actual airline and was charged an extra $100 for changing reservations that should have been booked together. They wouldn't give me a refund, only airline points, and charged me an extra $50 fee per booking. Not cool, Fargo Travel Agency.

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Fargo Travel Agency I had some trouble booking my companion ticket and reached out to Fargo Travel Agency, Inc

I had some trouble booking my companion ticket and reached out to Fargo Travel Agency, Inc. for help. I thought they were Delta, but turns out they weren't. They used my Delta account info to get my companion ticket and charged me an extra $*** for airline fees. Later, I talked to someone who said there shouldn't be those fees. I tried calling that night, but the call wouldn't go through. I contacted *** to dispute the charge. Then, *** from Fargo Travel Agency, Inc. called me on 10/12 and asked why I was disputing the charge. I told him I wanted to understand where those fees went. I asked him if they were fees they charged for booking the ticket, but he said no, they were airline fees. I contacted Delta and they said they weren't their fees (conversation with Delta attached). I know I agreed to pay these charges, but I asked him what these charges were before agreeing to pay and he said they were airline fees for the companion ticket.

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Fargo Travel Agency I searched for Delta customer service number and found ***

I searched for Delta customer service number and found ***. A lady named *** answered and said she's from Delta. I asked to cancel my flight and she agreed. She asked for my details as her system was down. She charged me $80 for cancellation fee and sent me an email with another company's name and contact. When I asked her questions, she gave me a fake number and hung up. I called Delta and found out they're a scam. Delta would have cancelled for free. I told my bank and they cancelled my card and started a fraud investigation. Their numbers are disconnected. They're SCAMMERS!

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$440.00
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Serached for delta airline phone number. This number came up...

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