[Resolved] Unlimited Vacation Club / cancellation of membership
We attended a presentation in May 2016. We were told by Sonia the sales manager at Breathless that we could cancel the membership BEFORE the first payment was made. Her response was "but you will not want to cancel". Our first attempt to possibly use the program would have cost far more than what was presented. We can take that same vacation through another membership for much less. We have contacted UVC a minimum of 6 times to opt out of the program via phone calls and e-mails. No one returns calls or emails. What I have found is that language becomes a huge issue when trying to cancel or request info on how to get out of this program. The last person we spoke to was David Rodriguez who assured us he would call back with the necessary information or cost to opt out of this program. Still waiting, there has been no return phone call. An e-mail was received from Mark R. Proulx with a cash out incentive program 5% discount to pay off the balance. I responded by e-mail that I wanted to cancel the membership and requested direction on how to do this ...no response received from Mark R. Proulx or any other UVC employee.
The concerns raised in our complaint were thoroughly reviews and discussed with UVC representatives. UVC have worked with us and been in frequent communication to resolve our concerns and issues. The matter has been and fully resolved to our satisfaction.
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