Unlimited Vacation Club

We upgraded our UVC at secrets Moxche about a year ago. The young woman who was the manager of sales sold us with the Hyatt acquisition and now was part of UVC. We were told more than once with certainty that our 300,000 Hyatt points earned would be Hyatt base points to earn lifetime globalist membership. Come to find out that is a complete lie, false and con. That is a very large part in our decision to spend money and upgrade.

If anyone knows this woman’s name I would like to have it. I believe it was Natalia. She works as the UVC sales manager at Secrets Moxche. Long hair and in her late 20’s. If so please reply. I am certain she has lied to others.

On 11/8/2023 I was offered a coupon for an excursion at a reduced cost for renting a car with America Car rental. I agreed to purchasing the coupon but only received a voucher that stated that I must attend a 90 minute time share presentation in order to receive my coupon. I was not able to attend the presentation they told me do not worry it was refundable and that I needed to email the address on the paper to get my refund. I have emailed them numerous times and never gotten a response. When I call the number it is disconnected. When I call Unlimited Vacation Club directly they state they don't know what the voucher is, who has my money or how to be refunded.

Total scam and waste of money. Stay away from this membership and Dreams hotels chain completely. There is no benefit from this membership but a loss. when you price with hotel+air ticket (dont price only the hotel stay separately, always add the air ticket together) , any other travel site beat or match UVC for no upfront cost. Free nights and membership benefits doesnt exist and so many conditions to get so much less. Once you sign up, you cant get out without paying minimum of 50% of contract value. Pressure sales tactics and bogus promises to cheat money out of unsuspecting customers who are in good mood.

On Feb 23, 2023 we purchased a Pearl Package at Dreams resort in Huatulco, MX. We were given first visit incentives for 2 premier weeks that were IMMEDIATELY ACCESSIBLE upon signing the contract. We were also given 4 RCI bonus weeks for $299 valid for 2 years. We paid a down payment of $3,875.00USD of the contract and have paid monthly amounts ever since. We were clearly told that we had 2 weeks of premier nights available to us IMMEDIATELY upon signing as an incentive gift to sign there and then (I have this in writing).

7 months later I went to book/use 7 of our premier nights and am told that we have to pay out the remainder of our contract $6500+ if I want to access the 14 premier nights.

I understand how the regular premier nights work on a regular basis. However, these 14 premier nights were given to us to use immediately as stated in our contract. I want UVC to honor their contract and what was promised upon signing. Please see my contract attached.

We got duped at Dreams Cozumel. I don’t know how much money we have spent in total, but I have yet gotten and “free” anything. We made a huge downpayment, and spend $400 per month for this membership. We also spent $4000 + on Unlimited Lifestyle, and another $2000 + for RCI crap. We have been promised everything from free resort weeks, free cruises, free airfare, free car rentals, etc. However, when trying to use any of these things we were not allowed because of the time of the year, or we have to pay fees as our free week is only the “base” amount, and the fees end up costing as much as if I booked not using my “free” week. The rates continue to go up for no reason. I am out over $10,000, and have got nothing for it. And now the free weeks I was guaranteed are not available till I pay in full, or upgrade to the next level which costs more money. I am so beyond done. I want to sue the rntire corporation and every individual that works there plus all the resorts.

I have been a member of Unlimited Vacation Club for several years and have hosted and traveled to several countrys. We went with 3 other couples to Cobo and were treated very well. We have been to 2 other resorts and felt treated very well. We brought another couple to this resort in Sint Maarten and had our trip crushed. From check in to check out I could begin to tell you that this is not a Secrets. Most of the resturants were not open, the food left much to be desired - when you had a problem with door locks ect. I took a miracle to get something fixed. It was not a pleasant experiance that we had at other Secrets - no app for anything and they were mostly rude. Sorry for the bad review but this vacation was a bust. I am not happy.

During my visit last August to Secrets Riveria Maya, I was coerced into signing a 5-year contract for a vacation club under the influence. I had my daughter with me. who is a minor and the fast-talking salespeople promised me a deluxe suite and other massive discounts that would pay for itself within the five years. They charged me $900 and $176 per month afterwards. I am a single parent and suffer from medical impairments. I can't continue paying the membership, I tried talking to the company without success. I can't use the membership and the fees are piling up. I have not made any payments this month and won't be able to. I need to speak to someone to end this nightmare. I have four years left on this membership and I hope that we can terminate the contract because I am not in a financial position to pay for false promises. Please help!

In March 2022 while vacationing at breathless, I was approached to join a sales conference where alcohol and other gifts were provided while listening to the sales pitch. I was the sold on this so called advantageous program that would afford me in essence so little.

The cost was 9200 USD and I made a down payment 2300 and then was being charged about 250$ per month at 9percent interest rate.

I called to cancel considering I never used it because ultimately it affords very little value. However, to cancel I would need to pay 4600 us dollars dollars, half of the total amoubt, despite not having used it ever. Or I could transfer it (no one wants it) or they will lower my interest rate, stop the payment till January and offer me a couple nights free.

I would instead like to have at least half my money back

I was over charged on the initial contract. Oscar said he would charge $25 per month on my AMR account only to find he had been charging and double charging the account for months, times $77 ×2 per month. As well as my husband's account. When I discovered it, I called and his way of covering it up was more lies made to deceive me out of even more funds. The number of caused a last minute interruption in Vacation plans be cut short and cancellation of my husband's birthday celebration on his birthday by children and grandchildren who had traveled from Washington DC area to Saint Petersburg Florida. I never said Orlando from my mouth nor knowing agreed with Orlando statements. This is a technical whitewash on your company's part that has inserted technical yeses where there were none by the customer. I would *** never recommend such to anyone and will seek legal ramifications. Seeing his lying cost almost one thousand dollars out of pocket expenses after lying to cover-up his inability to fulfill his promises. Afterwards in the cancellation process Oscar, the customer support agent, and Oscar's management team promised a return of my $209 down-payment in lieu of the breach of contract that would be back in account in7-10 business days, only to be followed up with another lie given to finance by none other than Oscar.