Unlimited Vacation Club
reviews & complaints

I request an escalation of case for contract cancelation request. I canceled the day i was given access to the website and was told it was too late. I was never told about the cancelation policy and day of signing the computer had a glitch that didnt allow us to complete contract on that specific date now now they are telling me the docusign signed on 7/17 was not the official contract date.

We purchased our Unlimited Vacation Club in Mexico at Jade Dreams in November 2022 . Our 1 hr presentation turned into 5 hrs and we should have ran then but we got caught up in the scam and the free drinks they provided. We put $15,000 down and we’re told after 3 years of paying $500 per month, in addition to the $15,000 we put down, that we could go anywhere for free or a minimum fee if all inclusive! When we investigated further we realized it’s only a 25 % discount on total price of resort stay, basically same as if we booked thru Expedia! We want out of this contract and will be contacting our atty.. if anybody is filing a lawsuit against this company please include us as we are devasted but mad at ourselves for being so stupid! We can’t afford this extra expense of $500 per month for 3 years on top of the $15,000 we already have them! Please reach out if anybody has insight to this! Thanks!

Lisa

[protected]@aol.com

This company is a scam!

They are unwilling to work with us. We have spoken to them numerous times about our account and all they keep trying to do is raise our monthly payments. We made payments but found out that there’s an unlimited lifestyle and they are two separate companies. We asked if they can work on a lower payment plan and they refused to work with our budget. They are not friendly and very rude. They also devulge personal information without verification and have told family members our personal business. They call 4-5x a day and every time they refuse to work with us.

Brought a membership under the ruse of getting free nights for me and my family. Was told i could cancel at anytime for free and they are a good business.

I Activated the gifts and then they said after payment, that instead of 4 nights , it's only for 2 nights and then got an attitude with me. I requested to cancel and the member got rude with me and stated I would have to pay 50% and hung up the phone when I refused to pay and asked to speak to a supervisor. Totally horrible service.

We visited Secrets Cancun. We went to a 1 hour and a half long presentation which was too long, to begin with. With a reservation, we signed up for the club. We enjoyed our stay so much at Secrets we were committed to only using them for our vacation journey. We did the whole pre-pay to get in. Us being Hilton honors and Marriott reward members I thought it was odd but again we enjoyed ourselves at Secrets. We knew our next destination would be Jamacia. To us, this was a good deal to lock in lower pricing. Well, we booked our trip to Jamacia. There was a tropical storm warning/watch on the day of departure. Not knowing what to do because we didn't want to get caught in the storm we canceled our flights and Southwest sent us a notice of the storm. Informed the hotel of the problem. All pre-paid funds we lost. No refund and No apology due to the cancellation policy. I understand entirely cancellations but they just took our money. The point of joining the club was all the benefits. As I mentioned we are rapid reward members with other travel companies. All make concessions. Southwest refunded our money because of the issue. We didn't even want a refund we just wish for our stay. This was for my wife's birthday! So not only did we not get our trip we lost money. Double loss! Horrible customer service Horrible business!

Unlimited vacation club member Michael Meeink NLX-001564

I and my Wife went on an all-inclusive to Cozumel Mexico staying at secrets May 6 thru the 11 2023

With the exception of the ULV support staff working there, this had to be the worst secrets all-inclusive vacation resort we have ever had the displeasure to stay at.

1. The A/C unit is our room was broken. I had to call maintenance 6 times to make repairs and the unit was never fixed by the time we left. The unit leaked condensations all over the floor each and every day making it a dangerous slip hazard. Each time that I notified the front desk they never though that this was a big issue. After the 2nd time reporting the problem I requested they move us to a different room and they responded with a “we are unable to accommodate that request” They was one time that maintenance never bothered to show up to fix the unit. I am not sure why housekeeping never reported the issue (beyond belief) Oh I have pictures of myself having to assist the maintenance folks when making the A/C repairs along with supping up all the water with Room and Pool Towels

2. Food service in all location with the exception of the market place was far from being exceptional and or even average. Wait staff seem to really dislike their positions/jobs. We felt as if we the customer was an inconvenience for them to be serving us meals.

3. The pool bar (not the one for the preferred guest) served me a dirty martini that had NO Vodka in it. When I asked to see the label of the product he used he refused, I waited for another bar staff person to arrive and asked that individual to see the bottle. THERE was No label. I ask other folks who just got done dinner with me to taste the drink, they all confirmed that there was no alcohol used to make the drink. All you could taste was olive juice.

4. At the same pool different day I reported to the Bar keep that there was a pool light hanging off inside the pool, hanging by just the wires. I ask that he call maintenance. Never happened. I was at the pool all day and no one ever showed to make repairs.

5. Sitting at any of the on-sight pools (secrets or Sun Scape) there was NO pool side drink service. There was No service while seating down by the beach either.

6. I spoke to a guest who was staying at Dreams, their vacation experience at that location was just as bad as ours.

7. At any of the Bar locations if you wanted a cocktail, water and or soda you waited in long lines as there was one bar keep to serve guest in line and all restaurant orders

8. I went in to the preferred customer check-in location at secrets to make a SPA reservation. Both the ladies in this building were very lazy and rude. Again they made me feel like I was an inconvenience to them for showing up asking questions about what the SPA had to offer and or their pricing. Here is how they (did not help me) She Gave me one of their PDA’s and said scroll through and see for yourself.

NOTE *Again I want to make clear that we were very pleased with the UVC sales staff, Agnes and the SPA person over at Sun Scape resort. All were very very helpful and accommodating. *

This was NOT what we have experienced at other Secret resort location. This was NOT a relaxing, enjoyable vacation as advertised on your web-site. This place sucked. I recommend that you let people know that this is more like one of you 1 star vacation resort.

Very respectfully, two unsatisfied customers, UVC members and clients

Mike and Kath Meeink

We signed up with UVC last Fall when visiting a resort in Mexico. Everything we were promised is a lie. We were told no blackout dates, and then when we wanted to vacation in December we couldn't use free nights due to blackout dates. We were told we had free nights available to use ASAP, but then when we go to use them, we have to use two for one at the resorts and still pay for upgrades. We purchased the highest level club membership, giving us the best rooms, and when we check into hotel, we have to pay for upgrade to nicer rooms?! This is beyond frustrating. We pay $1,000 a month to be a part of this club, and have never paid more for vacations to Mexico. Promised two weeks a year at the Registry collection, yet every single one we have tried to book is always sold out.

On February this year, we visited UVC secrets resort in Cancun. We accepted to be in the presentation and soon we realized this plan was not the plan we were looking for since we did not care too much about all inclusive hotels, which UVC was trying to sell us. They were so persistent that we should have realized that it was too good to be true; later they realized that we travel frequently and started offering RCI as the solution for our request; After 5 hours of pressure, they convinced us to get this membership by showing the RCI's s book and website with all kind of great deals; they promised we were able to use the 40 weeks offered by UVC with RCI for ~$280 per each week. When finally we received the RCI membership after 60 days, we spent 3 weeks trying to make reservations in different places, but RCI was not as good as they told us; many times we called to UVC and they insisted that we were able to use those 80 weeks, however RCI was telling us we were able to use only 1 week and only in certain hotels and at very expensive prices. In one of the calls, UVC told us RCI is an independent business and UVC is not responsible for whatever RCI does or says; which is very different than the information they gave us when we signed the contract. We were so disappointed that we called UVC to cancel that membership because we feel that there is not benefit on using it. After several weeks of talking to voice mails and some UVC people, finally Quality Control called us and told us we can't leave this contract, and we have to pay otherwise we will be suit and charged 9% for unpaid bills, and they said that their lawyers never lose because they are very well protected by the laws of Panama. They called us several times and finally they offered to sign a new contract where we have to pay $170 per 3 years with 0% interest to be out of the contract but we need to sign it by Friday (Today is Tuesday night). I feel that this is so unethical that even if they know we are extremely disappointed for this poor service, their only concern is to make us pay for trusting on unscrupulous salesman. THIS IS A RIP-OFF AND I WIL BE PROMULGATING IT TO EVERYBODY AND EVERYWHERE IF I HAVE TO PAY FOR THIS