Unlimited Vacation Club
reviews and complaints

In March 2022 while vacationing at breathless, I was approached to join a sales conference where alcohol and other gifts were provided while listening to the sales pitch. I was the sold on this so called advantageous program that would afford me in essence so little.

The cost was 9200 USD and I made a down payment 2300 and then was being charged about 250$ per month at 9percent interest rate.

I called to cancel considering I never used it because ultimately it affords very little value. However, to cancel I would need to pay 4600 us dollars dollars, half of the total amoubt, despite not having used it ever. Or I could transfer it (no one wants it) or they will lower my interest rate, stop the payment till January and offer me a couple nights free.

I would instead like to have at least half my money back

I was over charged on the initial contract. Oscar said he would charge $25 per month on my AMR account only to find he had been charging and double charging the account for months, times $77 ×2 per month. As well as my husband's account. When I discovered it, I called and his way of covering it up was more lies made to deceive me out of even more funds. The number of caused a last minute interruption in Vacation plans be cut short and cancellation of my husband's birthday celebration on his birthday by children and grandchildren who had traveled from Washington DC area to Saint Petersburg Florida. I never said Orlando from my mouth nor knowing agreed with Orlando statements. This is a technical whitewash on your company's part that has inserted technical yeses where there were none by the customer. I would *** never recommend such to anyone and will seek legal ramifications. Seeing his lying cost almost one thousand dollars out of pocket expenses after lying to cover-up his inability to fulfill his promises. Afterwards in the cancellation process Oscar, the customer support agent, and Oscar's management team promised a return of my $209 down-payment in lieu of the breach of contract that would be back in account in7-10 business days, only to be followed up with another lie given to finance by none other than Oscar.

One of the worst scams they do for…

One of the worst scams they do for travelers, especially from the USA. They start tricking you starting at the airport by attracting tourists by selling excursions tickets giving 75% off compared to the resort rates. In return, they will ask you to attend meetings at some resorts. They say, "We are showing you our resort tour just to show how exclusive it is and you can refer your friends". They will ask you to pay by cash for the excursion tour and the tickets will be given only after you finish touring their resort. They promise it will take only 1.5 hrs for the breakfast and the entire tour of the resort. Once you go to the resort, they will take pictures of your driver's license and provide free breakfast. They will take you to the meeting hall where they sell the unlimited vacation package membership. They pressurize you and give you the best rate so you will be tempted to put down payment and they give 4 weeks of free vacation in any of the Hyatt resorts. The two guys who pressurized and sold the product were, Diego and Oscar. Once you sign the contract they will give you all the excursion tickets and they ask you to immediately to leave the resort where you are staying. They also warn you not to say anyone the reason for leaving the resort. Diego and Oscar came personally in their car to pick up from our resort and dropped us in the Secrets resort. They promised us that we are on of the best customers they had and gave us a completely free stay. They promised that it's a completely free stay and their intention is to keep us happy. After the vacation, we got to know through this website it was a complete scam. We called immediately to cancel the membership. They agreed to close the membership and took closer to $3000 of our money which we put as the down payment for the membership. They refused to give back stating it was the closing cost money and will not be returned. We lost so much money on this trip. I am writing this painfully just to create awareness. I am planning to file a dispute against this issue and I am hoping will get my money back. The worst part is I went on this vacation to Los Cabos to create lifelong memories but now when I think of that place and its people it's disgusting to know how cheap and criminal-minded they are. Please stay away from this Unlimited vacation club. Hyatt is one of the most reputable hotels and they are spoiling their name. Please be cautious about this whole scam and this has to be stopped at any cost.

Don't cheat innocent people's hard earn money.

Unlimited Vacation Club released our personal information and we have contacted them regarding this and we are still receiving calls from companies that want to purchase our membership, these are scams they tell us that we need to pay the Mexican taxes in order to proceed with the sale. they Send a contract and it all looks very real. We are contacting a lawyer as we want a refund for our membership from UVC. They do not protect their customers from this type of fraud, The companies that get our names know how many days we have how many free weeks and that we are Silver Members.

plus they have our contact information, we have contacted UVC and nothing is being done. We paid good money and yes we have gone to the Dreams chain but it is disappointing and on top of that even if you are already a member they are still trying to up sell you and get your to make further purchases. We are done with visiting the Dreams, Secrets, Zoetry, chains due to this. They do not look after their members. We lodged a complaint though them regarding an outfit called Hollywood Management that solicited us and nothing has been done, now we have Magnificent Realty calling to make the purchases. We are able to supply emails and supporting documents from these fraudulent companies by email only we will not enter on this site. We are not paying any membership fees until this is dealt with.

Michelle Neigel

[protected]@gmail.com

We were on vacation in the Dominican Republic and ended up signing up for RCI Hilton Grand Vacations. We paid the fee in full by credit card. Ever since then, Unlimited Vacation Club keeps calling and emailing that our 'membership fee' is due, or overdue. Or they call to remind me to "register" with the club. These representatives have tried (without success) to confuse us by saying we have already paid for 2 years of our membership and this is just a renewal. When I tell them that I did not register for this option when we signed up with RCI, they stated that it was free and included. Turns out, it isn't the same at all. Our RCI membership is mostly for resorts in the Carribean. Unlimited Vacation Club is trying to have us purchase THEIR additional membership so we can have those same resort benefits around the world. I have told them over and over on the phone that we are not interested and to stop calling. They are very pushy. I can't seem to get off their calling list and they send multiple emails per week stating I have a "late payment". This is all untrue and a clear ploy to trick people into thinking they need to pay these statements.

In January 2023, I was at the Dreams Natura resort and SPA Cancun with my family. While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 2 free week at a top notch am resort with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used after they getting 10k from us and that almost all the resorts charge so the cost ends up being almost what you would pay anyways! After finding this out I then called and questioned about my "free weeks" only to find out that when I did test it by booking of a week in next December to see what I would be charged, it came out to $7k! My free week that I would earn after I paid my balance would cost me 7k lol! Literally every part of this membership that sold me was a complete lie! The worst part was that we put 4k down that we were planning on using for our family vacation. So we got sold on the "hey put the 4k down and you can use one of your weeks!' We got totally used all the way around. I cried for days after this. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I'm planning on putting a class action lawsuit against them if anyone would like to join please let me know!

I request an escalation of case for contract cancelation request. I canceled the day i was given access to the website and was told it was too late. I was never told about the cancelation policy and day of signing the computer had a glitch that didnt allow us to complete contract on that specific date now now they are telling me the docusign signed on 7/17 was not the official contract date.

We purchased our Unlimited Vacation Club in Mexico at Jade Dreams in November 2022 . Our 1 hr presentation turned into 5 hrs and we should have ran then but we got caught up in the scam and the free drinks they provided. We put $15,000 down and we’re told after 3 years of paying $500 per month, in addition to the $15,000 we put down, that we could go anywhere for free or a minimum fee if all inclusive! When we investigated further we realized it’s only a 25 % discount on total price of resort stay, basically same as if we booked thru Expedia! We want out of this contract and will be contacting our atty.. if anybody is filing a lawsuit against this company please include us as we are devasted but mad at ourselves for being so stupid! We can’t afford this extra expense of $500 per month for 3 years on top of the $15,000 we already have them! Please reach out if anybody has insight to this! Thanks!

Lisa

[protected]@aol.com

My boyfriend and I went on a trip to Panama in May 2023 where we were convinced to purchase a membership with UVC for US$25,900. We paid roughly $5000 USD on spot for the membership and were to be charged monthly for 4 years to finish paying. I lost my job the following month and tried to cancel the membership which we can no longer afford. They informed us at that point that we cannot cancel and that they will not give us a refund because the 5 day window to cancel had passed, even though we did not use any of their services. They had no empathy whatsoever even when I tried to explain how desperate we are and how much we need back the money. I pleaded with them hoping someone would be empathic towards the situation and override the contract, but they did not care. We were not told of any cancellation policies of the contract despite asking, and they basically strung us out until the 5 day period to cancel the contract passed (which we were not aware of) and convinced us that we had no reason to cancel.

Before I lost my job, we got home and thoroughly reviewed the contract which was when we realized that there were a number of things on it that were not mentioned in the presentation and that we were misled. We queried them but were still uncomfortable with the responses we got and when we asked about cancelling, they refused to give us any information about cancellation policies and instead tried to persuade us into thinking that the membership was beneficial to us and we’d have no reason to cancel. We continued to do our research and tried to see how best we could make the membership work. I lost my job shortly after and now need to cancel for sure, which was when we were told we cannot cancel the contract.

After this, we fully realized we were basically scammed by UVC, and almost everything they told us is a lie. We discovered that the membership is a waste of money and that there are many other agencies who offer far better rates than UVC’s discounted rates.

I am truly distraught about the whole thing because as I’m writing this, I am in a very desperate position where I need that money that was paid to them to help me keep my life together. A number of additional financial obligations have fell into our laps and we simply cannot afford to throw away US$5000 to UVC.

If anyone knows of any way we can get help with cancelling the contract and getting a refund, please let me know. We desperately await your response.

I was looking to book a vacation at Secrets Royal Beach in Punta Cana on the UVC website. I checked the same booking on Expedia, just in case. Unbelievably, the same booking was $400 cheaper on Expedia and I decided to use the UVC Price Match policy. I called immediately to UVC customer service and the rep asked me to email him both quotes. After he got my quotes he agreed to book with the discounted price but told me that the booking would be non-refundable. I agreed to proceed because I got additional 25% savings from Expedia price. However, his supervisor refused to book. The supervisor told us some nonsense that was not even in our contract. After a long talk with the supervisor we realized that UVC doesn't want to honor their contract and will find any non-existing reasons to not book according to my contract. I asked the supervisor to refer to a particular paragraph in my contract and justify why she refused to honor the contract. She couldn't. Instead, she came up with reasons like credit/debit card payment or the part of the US where I live or time of the day or refundable/non-refundable and other nonsense that was not even mentioned in my contract. It was clear she would give me any lie just to avoid honoring the contract. I filed my complaint with the Better Business Bureau (BBB). However, UVC never answered. UVC is a very dishonest company. Their goal is to scam North American consumers. I advise anyone to stay away from UVC.

This company is a scam!

They are unwilling to work with us. We have spoken to them numerous times about our account and all they keep trying to do is raise our monthly payments. We made payments but found out that there’s an unlimited lifestyle and they are two separate companies. We asked if they can work on a lower payment plan and they refused to work with our budget. They are not friendly and very rude. They also devulge personal information without verification and have told family members our personal business. They call 4-5x a day and every time they refuse to work with us.

On June 22, 2023 we were scanned into signing a contract with unlimited vacation club. during this entire process, they continued to say it was not a timeshare and can be canceled at any time. When we were discussing numbers, the representative wrote down numbers that were a complete lie against the actual contract. I felt hounded to sign this contract as well When they have you sign the contract they do not allow you to read it. They then only give you five days to cancel which if you are on vacation you are not thinking about looking at the fine print. This has been a complete nightmare and a scam, and all they want is your money. I called one day after the five days would have been up to try and cancel and they’re stating I have to pay 50%. Senior management from this company should be watching how these people try and sell these products. It is unethical to bind a client to a contract , that totally differs from the original conversation. They should be able to cancel this as they have not provided any services to me. I have not used their services, so technically, I am just paying just to pay. After reading tons of reviews, it is a shame that they are still in business and continue to rip people off on a daily basis, and collect hundreds and thousands of dollars by lying to clients.

We were experiencing a wonderful vacation at Secrets Puerto Los Cabos Golf & Spa Resort. We were approached by a representitave of Unlimited Vacation Club. We discussed our vacation habits and desires for future vacations. After attending about a 4 hour presentation, we were told we could purchase a vacation program that would give us seven (7) weeks of vacation per year. The program would cost $ 13,000 and be paid over a period of years. We were given credit for the stay at the hotel. In addition to the credit afforded us we made an additional payment on the program. We were told we could begin using the program after making our first payment. After making the first payment we called to use the program but were told there was not a record of our purchase. Using our paperwork we gave the contract number and was told perhaps the contract had not been recorded and to call back later. After 4 weeks we called back. This time they did locate our contract. At this time we were told we must make 6 more payments roward the program in order to use the weeks weh were promised. We could purchase time from a participating property at a 25 percent discount. This clearly was not our understanding of the program. Based on this we request a complete refund of our down payment and the payments we have made to date. Who should we direct this request?

My friend and I purchased this membership on a trip to Cancun in February. We had just arrived in Mexico the evening before. We spent most of our first full day of vacation at the Secrets Akumal Rivera Maya Resort (which was supposed to be a 90 minute visit) where we were given Tequila and other alcoholic beverages and every time we said no, someone else would come over to "sweeten the deal". We ended our many hours there after talking to John who promised us 4 weeks to be used at $299.00 per week and 20 weeks at $519.00 per week. When I was able to access the account, I was unable to determine how to use our weeks.

The promises made during the presentation do not appear to be honored when trying to book travel. We have not been able to book our discounted weeks ($299 or $519). In addition, the pressure of the sale is almost unbearable. As I stated they keep offering you beverages and after refusing several times they keep sending people over to offer something else. You feel like you will not be allowed to get on with your actual vacation until you say yes. You are thinking about your vacation being used up you just want out of there. We were never told that we only have 5 days to cancel the membership and of course, as we were on vacation. we did not think about it until we returned 10 days later. I called to find out how to use the discounted weeks and was told that it could be up to 30 days before they showed up on the website.

I have made several calls to the office and have asked when receiving a call to have someone call me back at a specific time so that I may arrange to have the co-owner there as well so that we may ask questions. I have yet to receive a call back at the agreed upon time. I then receive random calls throughout the day from a "supervisor". When I call back, I am unable to speak to the person that called me or a supervisor. I then request a call back at a time when I am available and receive a call at a random time. This is incredibly frustrating.

I have now sent an email explaining all of this and requesting our membership cancelled. I then received an email from a "manager" at the Quality Assurance Department. He advised me to schedule a contact time with him from the hours of 10 - 12 or 3 - 5 Cancun Time. I requested a call back on a specific day at 3:00 my time which would be 4:00 Cancun time. He agreed to this. He did not call me at that time and then told me : "My apologyse, it was my misunderstanding we don´t have that time to schedule as we are 1 hour ahead you." This time was within the time frame we were asked to schedule in. I have tried to arrange another call back but have not received any response on this.

At this time we realize that this is just not something that is going to work for us and we feel that we have been scammed. After reading reviews and complaints online, it does not appear that ours is an isolated incident.

I’m am staying at your puerto Vallarta location, this location should be shut down ! The service is poor, rooms outdated, sheets dingy, no straw for drinks, no bags for ice, they expect you to put ice in a ice tub, that’s has been sitting in the room, not knowing if it’s clean or dirty. I am about to put pics on social media, advising people that the website is totally different for the resort, no valet parking you have to walk a ways to park,food is no good ! Having to leave property to buy food. Why is it so different from the one in Cancun, their food and service is much better ! If I would’ve known this location is trash, I would’ve purchased ! I bought for this location, I’m here twice a year, I have spent over 1,300 already just got here at 2 today. Room was over 1,000 which is NOT worth it, furniture in room should be trashed it’s so outdated, haven’t seen furniture like this since 1970, customer service is awful for UNV members. I was told no free room service, No lounge access without paying additional fees, the one in Cancun had free room service.Not to mention dirty walls.