Back in January myself and a friend went to Dreams in Cabo. We were approached by a gentleman stating he would give us $300 in resort credit to use for the spa and discount excursions if we go to a 90 min presentation. We agree to go the next day and then the nightmare begins. The pressure was on and the drinks were flowing. Since it was just the two of us there we were rather nervous to say no. We ended up agreeing to a membership that had been sold back to UVC. We didn’t get our welcome call/email for 7 days. They also wouldn’t provide a paper copy of the contract. It took several months before we started thinking about another vacation. We learned that the weeks we wanted were not an option and I could get a better rate by being a travel agent. We had already paid over $4,000 for absolutely nothing. We never used it. It didn’t make since to continue to pay for something we wouldn’t use. We sent an email to have the membership cancelled in August. We never got a reply. During the presentation we were told a bunch of [censored] verbally. We were told that we could cancel or they would buy back at anytime but we wouldn’t get our money back that we had paid. We were okay with that. Today we received an email stating they would send us to collections if we didn’t pay. I would rather go broke paying to fight this sham of a company then give them anymore of our money. I will never send a client of mine to one of these properties and I will do my best to let people know of this scam when going to the travel exhibits or travel trade shows all over the US.
Desired outcome: Would like our membership canceled and that put in writing. Also stop with the harassing calls and e-mails. Will provide our membership number once this has been acknowledged.
This has not been resolved. We have emailed you previously requesting cancellation and didn’t get a reply. We have not used our membership and won’t. we do not care to discuss it further. We are not even requesting a refund. I will email the account information but the only communication we want from you is to let us know the membership has been canceled.