Went to puerto Vallarta in June and were booked at the Mayan Palace where we bought into their timeshare.
At the airport, we were approached by a sales person about a cirque de soleil show and discount tickets. It turned out to be a
Velas Resort presentation. We were impressed with the place but we already had a time share with Vida Vacations only two years in. They assured us that would not be a problem, the salesman Mauro Quévedo and his manager Eduardo Herrera assured us that was no problem. According to them they would contact Vida Vacation and buy out our contract. We waited and 20 minutes later they were able to get how much we owed, they showed us a form with confirmation of a buy out and therefore we were free to buy into the Velas Resort time share. The place was an upgrade for us.
We gave them a $6, 000.00 down payment and for being a first time customer and we had already paid Vida for our week there, Eduardo gave us our week with an all inclusive. We were thrilled. It did not last for long, Vida sent us a bill for the remaining monthly payments and when I called them as to why, they said they do not do business with third parties. Called Velas and they DENIED ever having said such a thing. When looking over our papers the form with our "payOut" was not included! Instead we found at the last page (which was not there when we originally initialed )a notation that this was not a trade in. Tried to talk to sales, no help. I spoke to Monica Dellagrave their legal rep. Awful woman with justifications of the sales people behavior and that I wrote the no trade in clause. Not even my hand writing. Eduardo Velas Ruiz owns this company, is this how he does business? He has many accolades for accomplishments, unfortunately he is impossible to contact.
Now I'm stuck with two time shares in the same place with hotels blocks from each other. No one takes responsibility for this deceptive selling, they are liars and thieves. We feel like fools, we are angry and hurt. These people smile, make like they are doing a wonderful thing while they are stabbing you in the back. DISGUSTING!!! In Mexico as it was explained to me I, if I owe money to these timeshares and do not pay, I WILL BE ARRESTED.for owing money. I would not mind paying the first timeshare with Vida Vacation, as it was done in good faith. Velas is not truthful and once they have your money, you are done. Monica Dellagraves their legal rep, should be ashamed of herself, no customer service and even less skill handling an irate customer. Eduardo Herrera according to the verification loan officer is no longer with Velas, so I could not speak to him. Who knows if this is true. NEVER AGAIN. I will not be able to go to Mexico as I refuse to pay under these circumstances, too bad I loved the town. I will never buy another time share ever again, not worth the headaches.