Velas Resorts complaints 19
Velas Resorts - False sales promises
In November 2019, we attended a sales presentation at Velas Varllarta.
We were told that Velas would take our 3 timeshares and use them for a tax deduction, The money we would pay for 10 weeks vacation, $19, 000. would fund their construction projects and we would get a $61k annuity in 25years. We were told no maintenance fees because we were not buying only renting.
We were instructed to use Value Traders for the timeshares. We paid them and provided documents requested. Six months later Value Traders canceled.
We cannot afford both Velas and the 3 Timeshares.
I am a disabled veteran with PTSD and should not of been subject to pressure sales tactics.
Desired outcome: Cancel contract and refund
Velas Resorts - Cancellation
We visited the resort on November 29, 2020. We decided to become a member and signed the papers. After leaving the resort we realized we made a mistake as a purchase like this could hurt our chances of getting a good interest rate on refinancing our house. we returned to the resort the next day, as the cancellation policy stated that you have 5 days to cancel with a full refund. We waited for over an hour for someone to help us, when the gentleman came down he tried to convince us to stay by offering a discount. We told him about our issue with refinancing. He brought us a piece of paper and told us to write down our reason for cancelling and to sign and date it. We asked for a copy and he refused, saying it's done and you will see your refund in 15 business days. We waited the 15 days and didn't see our refund. I called the resort and was tranferred to Monica in the legal department. She was very rude. She told me that the only option I had was to keep the membership and pay the additional funds. We filed a complaint with our credit card company and have tried numerous phone calls to get this resolved. I sent and email to Monica Velas and didn't receive a response from her. Instead I received and email from Monica in the legal department. We did what we were supposed to do. I would like to get our money back and move on. I would appreciate any help. Thank you.
Desired outcome: I would like our money back.
Velas Resorts - Refusal to refund purchase price after cancellation of a contract
On January 2, 2011 I purchased a one-week Premium Master Suite at Casa Velas in Puerto Vallarta, MX from Grupo Velas Hotels and Resorts based on Velas' promise to purchase my existing timeshare at Radium Hot Springs, BC, Canada. When I signed the contract with Velas I also signed a Global Vacation Trade Agreement to immediately transfer title to my existing timeshare at Radium Hot Springs to Global Vacation Trade . The total contract amount was $18, 160 and I paid in full at the time of signing the contract. My contract number is CV-00901. In addition, Grupo Velas offered me the opportunity to purchase a $70, 000 annuity for an investment of $4, 900 with Lloyd Share. When I explored this later, their offer proved to be entirely bogus. The promised one-year membership in the Registry Collection was also never provided. In February, when I had not received any paperwork from my timeshare company in Canada I contacted Velas through Sr. Garcia who said the matter was being processed. Subsequently, as maintenace fees were becoming due on my timeshare I contacted Radium Hot Springs and was informed that they had not received any title transfer documents and that my Radium Hot Springs timeshare was still in my name and that I was still responsible for all maintenance fees. Shortly after that, I was contacted by Jessica at Velas who said things had changed at Velas and they no longer wanted my Radium Hot Springs timeshare and wanted me to buy back my Radium Hot Springs timeshare from Velas for $2600! I refused since the timeshare was still in my name. In addition, I had not received any certificate of ownership from Grupo Velas for my Puerto Vallarta timeshare - as required by the contract. Based on this I attempted to cancel my contract directly with Velas through their representative Monica Dellagrave. When we were unable to come to any agreement after many emails back and forth, she suggested I contact Profeco - a consumer protection agency in MX. In May, 2011 I sent Grupo Velas a cancellation of my contract under Section 12 of the contract that provides that the buyer can cancel within 6 months and receive a 70% of refund of all money paid. Subsequently, Ms. Dellagrave acknowledged in an email that I was entitled to a refund of 70% of the contract price. Velas then cancelled my contract but I have never been refunded the money owed to me and have spent the last 10 years trying to get the return of the money that Grupo Velas effectively stole from me. Now Ms. Dellagrave tells me that since I contacted Profeco - which was at her suggestion - that she can no longer deal with me.
Desired outcome: Refund of 70% of my contract price of $18,160
I entered into contract 3/19 with Velas to trade my Worldmark timeshare in and purchase a Velas timeshare. I have paid all the fees required then and actually all the fees required for the 2020 year. Because of a planned vacation in a Worldmark location in December, 2019, I requested that the transfer not happen until the end of December 2019. My transfer...Read full review
Velas Resorts - timeshare velas resort puerto vallarta
Went to puerto Vallarta in June and were booked at the Mayan Palace where we bought into their timeshare.
At the airport, we were approached by a sales person about a cirque de soleil show and discount tickets. It turned out to be a
Velas Resort presentation. We were impressed with the place but we already had a time share with Vida Vacations only two years in. They assured us that would not be a problem, the salesman Mauro Quévedo and his manager Eduardo Herrera assured us that was no problem. According to them they would contact Vida Vacation and buy out our contract. We waited and 20 minutes later they were able to get how much we owed, they showed us a form with confirmation of a buy out and therefore we were free to buy into the Velas Resort time share. The place was an upgrade for us.
We gave them a $6, 000.00 down payment and for being a first time customer and we had already paid Vida for our week there, Eduardo gave us our week with an all inclusive. We were thrilled. It did not last for long, Vida sent us a bill for the remaining monthly payments and when I called them as to why, they said they do not do business with third parties. Called Velas and they DENIED ever having said such a thing. When looking over our papers the form with our "payOut" was not included! Instead we found at the last page (which was not there when we originally initialed )a notation that this was not a trade in. Tried to talk to sales, no help. I spoke to Monica Dellagrave their legal rep. Awful woman with justifications of the sales people behavior and that I wrote the no trade in clause. Not even my hand writing. Eduardo Velas Ruiz owns this company, is this how he does business? He has many accolades for accomplishments, unfortunately he is impossible to contact.
Now I'm stuck with two time shares in the same place with hotels blocks from each other. No one takes responsibility for this deceptive selling, they are liars and thieves. We feel like fools, we are angry and hurt. These people smile, make like they are doing a wonderful thing while they are stabbing you in the back. DISGUSTING! In Mexico as it was explained to me I, if I owe money to these timeshares and do not pay, I WILL BE ARRESTED.for owing money. I would not mind paying the first timeshare with Vida Vacation, as it was done in good faith. Velas is not truthful and once they have your money, you are done. Monica Dellagraves their legal rep, should be ashamed of herself, no customer service and even less skill handling an irate customer. Eduardo Herrera according to the verification loan officer is no longer with Velas, so I could not speak to him. Who knows if this is true. NEVER AGAIN. I will not be able to go to Mexico as I refuse to pay under these circumstances, too bad I loved the town. I will never buy another time share ever again, not worth the headaches.
I find it interesting that in Mexico I would be arrested for owing money to these timeshares but they don’t crackdown on these sales practices.
What a shame, our beautiful vacation turned into a financial nightmare. Shame on them for allowing this to go on.
In 2008 we visited Velas Vallarta and went to their timeshare. The promised and put undue pressure on us to close immediately. Later, many things hey promised didn't come through. Well, we lived with it. Then this summer we were contacted by a Mexican lawyer that a class action suite has just come through. Ready? Here was the process: In 5 weeks we Send a...Read full review
Velas Resorts - Timeshare fraud
On November 20, 2008, we were on vacation in Mexico and went to a timeshare presentation at Velas Vallarta. We were told we would get a free breakfast and tickets to an excursion of our choice. We should have said no and walk away; stupidly we didn’t.
When Mr. Jerry Ey, our sales rep realized we weren’t really interested because we already owned a timeshare through Interval International that was all paid for in full, he started throwing scenarios at us about buying at the Velas Vallarta, VV would rent our room out while we were not there and receive a BIG amount of money, which we would get back and could use to make our monthly payment, or several payments at once. He said they did that for all their timeshare holders, now I realized that they have scammed all their members with the same lies.
Monica Dallegrave ([email protected]) is aware of my situation with the resort but she has offered a membership for the monies that I have paid so far, AN USELESS MEMBERSHIP. Do not buy anything from these people.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a call from Vacation Property Services on 9/12/09 regarding a timeshare that my husband and I have for sale. The man that called said his name was Don Rice and he had a buyer for our property. He sent me a Letter of Intent signed by the buyers and a witness. My husband and I had to sign it and send it back. We also had to send $286.82 by Western...Read full review
Velas Resorts - Really bad bussines
I welcome this opportunity to address this horrible experience; and tell to anyone that reads my public complaint, that we were DECEIVED AND LIED TO with DECEITFUL SALES PRACTICES from VELAS VALLARTA SALES STAFF. As soon as we got off the plane we were approached by a man who offered to us a â��free breakfastâ�� at the property known as Velas Vallarta. As we arrived at Velas we were greeted by a salesman named Morgan. He made a point of telling us he also is Canadian and that he would look out for our best interest and takes care of us. While talking and discussing about this â��new conceptâ�� of fractional ownership we were told that we could vacation at any of their properties and only pay membership fee when we used our vacation week.
Initially, Morgan tried to sell us one of the fractional ownership weeks at Velas for $45, 000; but we declined because as we already owned 2 timeshares and we could not afford it. We were extremely pressured and reminded of the benefits of fractional ownership over regular time share ownership. They then came back to us offer that if we purchased their property for $35, 000 that they would purchase both of our existing timeshares, so in the end we would only have the Velas property.
Finally, with an offer of $15, 000 to purchase their property and after much PRESSURE, morgan guaranteed they would assist us in selling our timeshares through a company known as Regal Rentals and Resale. it would be no PROBLEM; it is very easy to sell both of our timeshares within 30 â�� 60 days. it was too good to be truth, we were very tired, and so we decided to sign the paperwork.
A couple of days after returning home, we tried numerous times to speak directly with a representative from Regal and had a great deal of difficulty. At this point we noted at least 12 timeshares from each place that we owned timeshares; so we realized our timeshares were not going to have a good chance of resale through Regal. At this point we started to get worried and we tried to cancel our contract, they told us that we would lose at least 50% of the $15, 000 US purchase price.
At this point, we started to get worried and we went on the internet and googled the name VELAS VALLARTA and to our surprise, site after site and page after page the words Velas Vallarta was followed by the word s â��â��SCAMâ�� and â��FRAUDâ��. We were shocked that there were so many others dealing with the same situations that we are dealing with.
The complaint has been investigated and resolved to the customer’s satisfaction.
Doug Lockett, Sales Manager for Velas Vallarta Timeshare Sales...1 "If you could buy a timeshare at Velas Vallarta that would cost you ZERO dollars, would you be interested..." was Lockett's opening line. Lockett made false promises during a sales presentation: 1. Selling our existing timeshare: we said we would not be interested in buying "another"...Read full review
My wife and I went to Velas Vallarta this past summer, and we told them that we wanted to sell our interest in the time share, that we no longer wanted to participate. I was told that they wouldn't be able to sell our unit's use the way we had it - every other year (even # years), that we would first have upgrade to have the unit every year. We did so, at a...Read full review
November 2007-timeshare presentation with the added enticement of free extra weeks that will be rented for you by Sierra rentals in Nevada[$600 fee]. Chris Rogers[manager] and his cohort[jerry Ey] made the pitch-too good to be true. I could go on and on and say the same as everyelse. But I am adding something--I have been in contact with the Attorney...Read full review
Beware! I also experienced this unconscionable timeshare scam at Velas Vallarta. The sales representative, Ken Waller, told me that Velas would take a trade-in of a timeshare I owned at a different resort to offset the purchase of a Velas upgrade from a studio unit to a one bedroom. He was essentially offering me the same amount for my other timeshare that...Read full review
Much to my regret, I purchased a 1 BR "villa" at Velas Vallarta. Besides getting taken for a huge amount of money for the purchase, I am now saddled with a maintenance fee that is growing faster than the contract allows. The contract states in clause "Seventh": Maintenance fees "may not increase by more than the percentage increase in the consumer price...Read full review
Velas Vallarta, Puerto Vallarta, Timeshare Scam. The scam starts the moment you walk through the door. The sales person will introduce them self to you and their name may be the last truthful thing you will hear from them. Our sales person was Michel De Lisi from Quebec (supposedly). Our scamming is near identical to everyone else’s postings so there isn’t...Read full review
We were suckered into a timeshare speech and fell for it hook, line and sinker. We had purchased a Bluegreen Vacation Club to find we could never get into any of the resorts always "booked" but could find that we could get into the resorts through another means ie: RCI. Paul Rado was our big power speaker, also went to see what we would get for our...Read full review
Velas Resorts - Beware of this fraud!
We attended a time share presentation at Velas Vallarta in Puerto Vallarta Mexico in November 2006. We were very impressed with the property and because of the deal that our sales man was able to secure, we purchased the timeshare and left Mexico very happy. A few days after our return the nightmare began. The fraudulent sales tactics and horrific treatment that we have since endured has tarnished our view of Velas Vallarta, Puerto Vallarta and Mexico as a whole.
The facts about our “investment” were overstated, embellished and simply not true. We were told because we were purchasing a unit that had previously been foreclosed on we had to give up the 5 day cancellation rights. They can not do this. But the HUGE fraud came to us from there trade in manager Mr. Ken Waller who arranged for a broker to purchase a timeshare we owned in Minnesota. This was the only way we could afford to purchase his property. He gave us a fax from the broker confirming the deal that he had negotiated for us.
When we returned home and spoke with the broker that was purchasing our Minnesota timeshare we learned that they DID NOT send this confirmation fax to Mr. Ken Waller. This means Mr. Waller went into the back room and fraudulently drew up this fake fax for the sole purpose of getting us to sign this contract.
We sent a letter immediately off to Velas Vallarta and Mr. Waller. Mr. Waller called us and we spent 20 minutes listening to him rant and rave, telling us to get a lawyer and he then hung up on us. We received an e mail from a manager by the name of Johnny Noe which was equally unproductive and pointless.
All our letters to them have gone unanswered and we still are pursuing them for a refund of our down payment.
In closing, one has to wonder about an organization that allows there salespeople to represent them in such a fraudulent way and that resorts to illegal tactics to complete a sale. What other devious, illegal and unhealthy practices are they allowing to go on behind the scenes?
The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to signing the contract we were rushed through to "get us back on vacation." We were told the timeshare we were buying was previously owned and therefore we wouldn't have the right to rescind. Violation of Mexican law. The sale of our existing timeshare wa...Read full review
I purchased what i thought was an investment property in velas vallarta puerto vallarta, mexico last year. The pitch was sold for investment and they knew it from the start of the sale. Everything promised has not come true. I turned the situation into profeco in mexico in january of this year explaining the situation that i was ripped off and i have not...Read full review
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