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Velas Resorts reviews first appeared on Complaints Board on Oct 30, 2006. The latest review Value Traders and their inability to complete transaction was posted on Apr 17, 2020. The latest complaint Timeshare fraud was resolved on Jan 07, 2011. Velas Resorts has an average consumer rating of 3 stars from 16 reviews. Velas Resorts has resolved 9 complaints.

Velas Resorts Customer Service Contacts

1800 831 1162 (Mexico)
1800 710 2075 (Colombia)
+1 877 418 3059 (United States)
+44 800 032 2394 (United Kingdom)
+54 800 333 0738 (Argentina)
+58 800 100 9184 (Venezuela)
Av. Costera SN, LH2 Marina Vallarta, Puerto Vallarta
Jalisco
Mexico - 48335

Velas Resorts Complaints & Reviews

Apr 17, 2020

Velas Resorts — Value Traders and their inability to complete transaction

I entered into contract 3/19 with Velas to trade my Worldmark timeshare in and purchase a Velas timeshare. I...

Velas Resortstimeshare velas resort puerto vallarta

Went to puerto Vallarta in June and were booked at the Mayan Palace where we bought into their timeshare.
At the airport, we were approached by a sales person about a cirque de soleil show and discount tickets. It turned out to be a
Velas Resort presentation. We were impressed with the place but we already had a time share with Vida Vacations only two years in. They assured us that would not be a problem, the salesman Mauro Quévedo and his manager Eduardo Herrera assured us that was no problem. According to them they would contact Vida Vacation and buy out our contract. We waited and 20 minutes later they were able to get how much we owed, they showed us a form with confirmation of a buy out and therefore we were free to buy into the Velas Resort time share. The place was an upgrade for us.

We gave them a $6, 000.00 down payment and for being a first time customer and we had already paid Vida for our week there, Eduardo gave us our week with an all inclusive. We were thrilled. It did not last for long, Vida sent us a bill for the remaining monthly payments and when I called them as to why, they said they do not do business with third parties. Called Velas and they DENIED ever having said such a thing. When looking over our papers the form with our "payOut" was not included! Instead we found at the last page (which was not there when we originally initialed )a notation that this was not a trade in. Tried to talk to sales, no help. I spoke to Monica Dellagrave their legal rep. Awful woman with justifications of the sales people behavior and that I wrote the no trade in clause. Not even my hand writing. Eduardo Velas Ruiz owns this company, is this how he does business? He has many accolades for accomplishments, unfortunately he is impossible to contact.

Now I'm stuck with two time shares in the same place with hotels blocks from each other. No one takes responsibility for this deceptive selling, they are liars and thieves. We feel like fools, we are angry and hurt. These people smile, make like they are doing a wonderful thing while they are stabbing you in the back. DISGUSTING!!! In Mexico as it was explained to me I, if I owe money to these timeshares and do not pay, I WILL BE ARRESTED.for owing money. I would not mind paying the first timeshare with Vida Vacation, as it was done in good faith. Velas is not truthful and once they have your money, you are done. Monica Dellagraves their legal rep, should be ashamed of herself, no customer service and even less skill handling an irate customer. Eduardo Herrera according to the verification loan officer is no longer with Velas, so I could not speak to him. Who knows if this is true. NEVER AGAIN. I will not be able to go to Mexico as I refuse to pay under these circumstances, too bad I loved the town. I will never buy another time share ever again, not worth the headaches.

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    • Updated by Lvsr · Aug 14, 2019

      I find it interesting that in Mexico I would be arrested for owing money to these timeshares but they don’t crackdown on these sales practices.
      What a shame, our beautiful vacation turned into a financial nightmare. Shame on them for allowing this to go on.

    Velas Resorts — Timeshare Lies and pressure

    In 2008 we visited Velas Vallarta and went to their timeshare. The promised and put undue pressure on us to...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Velas VallartaTimeshare fraud

    On November 20, 2008, we were on vacation in Mexico and went to a timeshare presentation at Velas Vallarta. We were told we would get a free breakfast and tickets to an excursion of our choice. We should have said no and walk away; stupidly we didn’t.

    When Mr. Jerry Ey, our sales rep realized we weren’t really interested because we already owned a timeshare through Interval International that was all paid for in full, he started throwing scenarios at us about buying at the Velas Vallarta, VV would rent our room out while we were not there and receive a BIG amount of money, which we would get back and could use to make our monthly payment, or several payments at once. He said they did that for all their timeshare holders, now I realized that they have scammed all their members with the same lies.

    Monica Dallegrave ([protected]@velasresorts.com) is aware of my situation with the resort but she has offered a membership for the monies that I have paid so far, AN USELESS MEMBERSHIP. Do not buy anything from these people.

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      • Fr
        Frank Ketelaa Sep 29, 2015
        This comment was posted by
        a verified customer
        Verified customer

        My Name is Frank Ketelaar, contract number EVV-372. I made reservations for April of next year and was sticker shocked when the cost had skyrocketed to all most double. In 2014 I paid $ 79.20 per day all Inclusive. That has risen to $136. I had planned on enjoying a terrific vacation as usual but the cost is forcing me to change my decision. My cost in 2014 was $2217.60 and now is $3808. I was never notified about this increase. I also had two friends with me in 2014 and now they can't afford to go. We are retired fixed income families and can't afford the increase. Is there a way this can be discounted for the 4 of us. I would appreciate if you could help us out. Thank you

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Velas Vallarta — Resale of My Timeshare

      I received a call from Vacation Property Services on 9/12/09 regarding a timeshare that my husband and I have...

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      The complaint has been investigated and
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      Velas VallartaReally bad bussines

      I welcome this opportunity to address this horrible experience; and tell to anyone that reads my public complaint, that we were DECEIVED AND LIED TO with DECEITFUL SALES PRACTICES from VELAS VALLARTA SALES STAFF. As soon as we got off the plane we were approached by a man who offered to us a �free breakfast� at the property known as Velas Vallarta. As we arrived at Velas we were greeted by a salesman named Morgan. He made a point of telling us he also is Canadian and that he would look out for our best interest and takes care of us. While talking and discussing about this �new concept� of fractional ownership we were told that we could vacation at any of their properties and only pay membership fee when we used our vacation week.

      Initially, Morgan tried to sell us one of the fractional ownership weeks at Velas for $45, 000; but we declined because as we already owned 2 timeshares and we could not afford it. We were extremely pressured and reminded of the benefits of fractional ownership over regular time share ownership. They then came back to us offer that if we purchased their property for $35, 000 that they would purchase both of our existing timeshares, so in the end we would only have the Velas property.

      Finally, with an offer of $15, 000 to purchase their property and after much PRESSURE, morgan guaranteed they would assist us in selling our timeshares through a company known as Regal Rentals and Resale. it would be no PROBLEM; it is very easy to sell both of our timeshares within 30 � 60 days. it was too good to be truth, we were very tired, and so we decided to sign the paperwork.

      A couple of days after returning home, we tried numerous times to speak directly with a representative from Regal and had a great deal of difficulty. At this point we noted at least 12 timeshares from each place that we owned timeshares; so we realized our timeshares were not going to have a good chance of resale through Regal. At this point we started to get worried and we tried to cancel our contract, they told us that we would lose at least 50% of the $15, 000 US purchase price.

      At this point, we started to get worried and we went on the internet and googled the name VELAS VALLARTA and to our surprise, site after site and page after page the words Velas Vallarta was followed by the word s ��SCAM� and �FRAUD�. We were shocked that there were so many others dealing with the same situations that we are dealing with.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Velas Vallarta Timeshare Sales — Timeshare Scam - Doug Lockett

        Doug Lockett, Sales Manager for Velas Vallarta Timeshare Sales...1 "If you could buy a timeshare at Vela...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Velas Vallarta — not truthful about resale for us

        My wife and I went to Velas Vallarta this past summer, and we told them that we wanted to sell our interest...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Club Velas Vallarta — Timeshare scam

        November 2007-timeshare presentation with the added enticement of free extra weeks that will be rented for...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Velas Vallarta — Timeshare Scam

        Beware! I also experienced this unconscionable timeshare scam at Velas Vallarta. The sales representative...

        Velas Vallarta — Increasing maintenance fees

        Much to my regret, I purchased a 1 BR "villa" at Velas Vallarta. Besides getting taken for a huge amount of...

        Club Velas Vallarta — Fraudulent sales practices!

        Velas Vallarta, Puerto Vallarta, Timeshare Scam. The scam starts the moment you walk through the door. The...

        Club Velas Vallarta — Scam and lies!

        We were suckered into a timeshare speech and fell for it hook, line and sinker. We had purchased a Bluegreen...

        Velas VallartaBeware of this fraud!

        We attended a time share presentation at Velas Vallarta in Puerto Vallarta Mexico in November 2006. We were very impressed with the property and because of the deal that our sales man was able to secure, we purchased the timeshare and left Mexico very happy. A few days after our return the nightmare began. The fraudulent sales tactics and horrific treatment that we have since endured has tarnished our view of Velas Vallarta, Puerto Vallarta and Mexico as a whole.

        The facts about our “investment” were overstated, embellished and simply not true. We were told because we were purchasing a unit that had previously been foreclosed on we had to give up the 5 day cancellation rights. They can not do this. But the HUGE fraud came to us from there trade in manager Mr. Ken Waller who arranged for a broker to purchase a timeshare we owned in Minnesota. This was the only way we could afford to purchase his property. He gave us a fax from the broker confirming the deal that he had negotiated for us.

        When we returned home and spoke with the broker that was purchasing our Minnesota timeshare we learned that they DID NOT send this confirmation fax to Mr. Ken Waller. This means Mr. Waller went into the back room and fraudulently drew up this fake fax for the sole purpose of getting us to sign this contract.

        We sent a letter immediately off to Velas Vallarta and Mr. Waller. Mr. Waller called us and we spent 20 minutes listening to him rant and rave, telling us to get a lawyer and he then hung up on us. We received an e mail from a manager by the name of Johnny Noe which was equally unproductive and pointless.

        All our letters to them have gone unanswered and we still are pursuing them for a refund of our down payment.

        In closing, one has to wonder about an organization that allows there salespeople to represent them in such a fraudulent way and that resorts to illegal tactics to complete a sale. What other devious, illegal and unhealthy practices are they allowing to go on behind the scenes?

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          • Ol
            olivoeil Jan 03, 2012

            That makes a lot of sense Ms. Christison. People are lured to a presentation with a breakfast or bottle of something so therefore the timeshare company should present fraudulent contracts, fraudulent annuities and swindle them out of thousands of $$$. Does this make sense to you? Do you think ppl who agree to sit around for 90 min should be subjected to high pressure tactics, non stop harrassment while trying to relax & be SWINDLED out of thousands of $$$ because they didn't bring their lawyer to Mexico or expect to be bombarded with a 10hr BUSINESS meeting on their blasted VACATION??? Hopefully you will have a similar experience and not be so quick to judge!

            0 Votes
          • La
            laura christison Nov 05, 2009

            All you people also go to the presentation for free everything always so don't complain

            0 Votes
          • Az
            AztecWarrior Jun 26, 2018

            @laura christison that you are forced to attend because you went there using another time share. I would rather buy our own breakfast than be forced to listen to scams for hours. You start to feel like a prisoner and the more you try to leave the more people coral around you.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Club Velas Vallarta — Lies, scam and rip off!

          The 90 minute presentation we attended turned out to be between five to six hours. Once we got down to...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Velas Vallarta Puerto Vallarta Property — Fradulaent investment

          I purchased what i thought was an investment property in velas vallarta puerto vallarta, mexico last year...

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