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Unlimited Vacation Club review: Unethical behavior and misleading sales tactics (class action lawsuit)

H
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12:39 pm EDT
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I recently visited the secrets resort in puerto vallarta. While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 4 free weeks at just the exchange fee of $249, plus 1 free week at zoetry (a top notch am resort) with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used at maybe 1/3 of those, all of which of course are crappy. The 249 "exchange fee" does not include additional resort fees, that almost all the resorts charge so the cost ends up being almost what you would pay anyways! After finding this out I then called and questioned about my "free zoetry week" only to find out that when I did test it by booking of a random week to see what I would be charged, it came out to $3k! My free week that I would earn after I paid my balance would cost me 3k lol! Literally every part of this membership that sold me was a complete lie! The worst part was that we put 2k down that we were planning on using for our family vacation 6 weeks later, and the resort we had planned on staying at was on the rci website. So we got sold on the "hey put the 2k down and you can use one of your weeks!' well our weeks were not deposited in time to use, and even when it was finally put into our account to use, the final cost if we had was still 1k! Not the 249 exchange. We got totally used all the way around. I cried for days after this. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I'm planning on putting a class action lawsuit against them if anyone would like to join please let me know!

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82 comments
Add a comment
M
Aug 12, 2022 10:21 am EDT

Interested in joining lawsuit.

Eng.minahgrace@gmail.com

N
Aug 07, 2022 3:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Any updates for this thread? Over promised and under committed while draining my savings.

S
Jul 27, 2022 9:17 am EDT

Also interested please contact me svalentin1489@gmail.com

A
Jul 26, 2022 2:20 pm EDT

I would like to join the lawsuit, I am planning on filing one of my own

F
Jul 02, 2022 11:46 am EDT

I am interested in joining the lawsuit as well Fernando_7@sbcglobal.net or aabalcazar82@gmail.com

E
Jun 30, 2022 7:11 pm EDT

I would also like to join the lawsuit edwinlugo301@gmail.com

T
May 29, 2022 9:24 am EDT

OMG! I am in such turmoil… they have over $16K of my money (half of the membership amount), and I am so discouraged by my own experience, shared by other regretful members that I just want my money back and to be done with this vacation program!

I took the time to write UVC a five page letter defending my position to cancel the membership, sent it to the email link they site (cx@unlimitedvc.com), but haven’t heard a peep back after 10 days. Somebody please tell me there IS an active class action lawsuit against this company and post it if you can. Otherwise please email me. Thanks!

Sandyb789@yahoo.com

Misled in Minneapolis

A
May 28, 2022 3:49 pm EDT

Yes. We would like to join the class action lawsuit . We went on vacation to Dreams Tulum. We purchased an all inclusive trip with Apple. I do believe everyone is in in this big scam. We attended the breakfast presentation with Melissa (sales rep.).She pretended to be caring and all about family. She asked my husband his age (64 yrs old). Well the lies started pouring in and the nightmare fir us begin. She used his age as bate to convince him ( I was very skeptical) she begged him to take this opportunity so that the following year when he retired we can stay up to 4 weeks in any dreams resort for free. Yes! Free! The cost of the membership would cover this. She explained, that they currently had guests staying at the same resort that were they 1 free month already, when I asked Melissa if I can talk to a member that currently on vacation to verify he was staying there for free , she said he had just checked bout. ! The offered a free week , wherever you want to stay but failed to tell us that you can’t use the week until the membership is paid in full. Melissa’s boss, Armando Zárate , also said that with our membership which includes a membership fir ULife style. We can purchase tickets to Jamaica (round trip) for [$140. He pulled the price of the ticket up on his iPad, which I am was already programmed, this too was also a lie! She E signing the documents. They could not provide me with the copy of the contract , it would have to be forwarded to us at a later time. Armando Zárate band Melissa claim that the internet was down ! Upon getting back home from vacation and printing the contract first thing I noticed it was that you only receive 25% discount. I immediately called to cancel my membership which cannot be done right away. They sent my request to their legal team! N my husband wrote down Melissa’s phone # and called her and ask why did she tell us that we could stay there for free when you buy a membership. She swore that she knew nothing about it, and she would contact her boss but he was out of town for a while. After that she never answered my husband calls again. I spoke to Carlos Negrete with the legal team. He said who signs a contract without reading I it to its entirety.? Well we signed because everyone seemed so honest and the internet was down. I told him to look the camera’s recording. He said they weren’t on the day we purchased. I told Carlo’s Thai was going to contact an attorney because Carlo’s stated that we couldn’t cancel. It was past the allowed 14 days to cancel. Carlos with uvc legal’s team also told me that my attorney needs to practice law in Panama where UVC is registered. These people are professional scammers and don’t care about anything but money in their pockets.

In a Nutshell; my husband was UNABLE to retire due to this unexpected incurred debt and We still have a a crappy, crappy, membership that does not allow us to travel during holidays, we are also restricted as to which resorts we can stay in. Please!Please! Don’t fall for any heartless scam.

J
May 23, 2022 9:32 pm EDT

Hello, it says that this complaint has been resolved, has it really? I too was thinking of joining a class action lawsuit. An update would be great!

W
May 20, 2022 1:50 pm EDT

Did not cancel paid off. Never used and filed Bankruptcy. They keep hounding me about fees. My contract was for 5 years which it ends this year. Lies and more lies is what this company is based off of. I wish I would remain a client...not.

B
May 17, 2022 2:41 pm EDT

I was contacted today by an attorney about a class-action lawsuit. I was just wondering if anyone else has been contacted.

T
May 29, 2022 9:32 am EDT
Replying to comment of BTawney

What is happening with the class action lawsuit? I’ll like to join please!

J
May 30, 2022 2:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of BTawney

I have not but would be interested. Please email me at jmclaugh4@yahoo.com

G
Jun 14, 2022 5:33 pm EDT
Replying to comment of BTawney

I would like to get in on the lawsuit as well. Gregblack13.gb@gmail.com is my email

E
Jun 30, 2022 7:13 pm EDT
Replying to comment of BTawney

I would like to join the lawsuit edwinlugo301@gmail.com

M
Aug 12, 2022 10:31 am EDT
Replying to comment of T Reese

I would like to join suit please! My wife and I got scammed by UVC.

Eng.minahgrace@gmail.com

K
May 08, 2022 9:34 am EDT

I would be happy to join a class action suit. We were also scammed by this terrible company.

akapicassa86@aol.com

J
May 06, 2022 2:52 pm EDT

Is it too late to join your class action lawsuit? I'm so angry that I might start one myself. UVC and UVC lifestyle. Concierge my butt!

O
Apr 27, 2022 9:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi, we also got duped by unlimited vacation club! Im reading your post while shaking my head as this is exactly what happened to us. They promised us a free week that we could use immediately and put $5,000 down and financed the rest. When we came to book the free week about 6 months later they told us that it was unavailable and every year that we pay the monthly fee they release one day of the free week which means we will have to pay them the monthly fee for 7 years to release the free week! From what Im reading from you is that it isn't even free! everything that we were promised at the sales presentation turned out to be a lie. Have you started the class action law suit as we want to join and get our money back! Were so disappointed by the whole experience and how we were taken advantage of.

D
Apr 06, 2022 12:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello everyone thank you for commenting and following my complaint. My problem was never addressed or resolved by unlimited. I received a phone call from unlimited and they said the only way to cancel my membership was to sign a contract that i would forfeit pursuing a refund from any money that I paid. They laughed in my face when I requested a refund as I never received any benefit from signing up or from being a member. Their only comment was that I only owed 1,000 and that it wasn’t that much money. Our vacation for next few years is ruined because I trusted these people.

D
Apr 06, 2022 1:00 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My name is Daniel Villegas,

I don’t understand why there is a message “The complaint has been investigated and resolved to the customer's satisfaction.”

This is not true nothing has been resolved I get phone calls from billing department on a daily basis trying to collect the balance no one documents my account and I have to explain everything that has transpired just to get the same answer, that they can’t help me. There has to be something we can do, it is unfair! Something has to be done! I’m willing to start a class lawsuit against Unlimited Vacation Club! I notice some of you commented and are willing to do so! If you are serious please contact me via email Daniel.f.villegas@icloud.com

Thank you for your time!

C
Apr 24, 2022 10:49 am EDT

Is there a Class Action Lawsuit against them?

B
Aug 04, 2022 8:53 am EDT

Esgusa1@gmail.com I’m in

C
Mar 27, 2022 9:27 pm EDT

Is it too late to join? Haha They’re so shady. They even made an unauthorized balance payment from my bank and no one at UVC will fix it or give me a refund and let me cancel my membership.

L
Feb 10, 2022 12:03 pm EST

Would love it if there was a lawsuit against them I'm in if so !

LLboliek428@gmail.com

N
Apr 16, 2022 10:47 am EDT

Same here - nmg823@yahoo.com

M
Apr 21, 2022 4:07 pm EDT

Us too!

S
Jul 27, 2022 9:16 am EDT

SAME! PLEASE LET ME KNOW IF I CAN STILL JOIN! svalentin1489@gmail.com

S
Jan 25, 2022 8:07 pm EST

If anyone has begun or considered beginning a lawsuit, I would also like to be considered. The lies, predatory practices and misrepresentation were consistent from the start through to every time I'm forced to deal with them. Absolute scam!

T
Jan 24, 2022 7:52 am EST

I would like to join also, having been multiply defrauded by UVC. tonyiacovelli@gmail.com

K
Jan 19, 2022 2:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If there is ever a class action lawsuit, we'd like to be included. Every story is the same, outcomes are the same. Bait and switch, we were given one speech but then when you actually try to use the service, the rates are outrageous compared to going through a travel agent . Hopefully someone picks this up and wants to sue them to stop them from continuing these shady sales tactics. Here's my email, count me in
kwensing@gmail.com

G
Jan 24, 2022 2:25 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of KendiSW

If their is a class action lawsuit please add me to the suit, I contacted the the sales manager in Costa Rica 2 days via phone after I signed the contract to cancel the contract an was told by her not to worry that she would take care of it! That was June 23, 2021, I also emailed her a letter regarding cancellation of contract within the 5 days, the collection agency requested the information which I provided and they basically said that I could’ve draft the letter after the 5 days, My email, gilhernan63@gmail.com

A
Jan 14, 2022 11:21 am EST
Verified customer This comment was posted by a verified customer. Learn more

If there is a lawsuit, I would also like to be included. My husband and I were cheated out of over 30k with this company! Please feel free to reach out to me at: amykmari1@gmail.com

J
Dec 29, 2021 1:52 pm EST
Verified customer This comment was posted by a verified customer. Learn more

you can include me as well

M
Dec 21, 2021 8:17 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same experience this may 2021, and after few drinks and false promises, we sign a contract…bunch of lies…and now…have no idea of how to get my money back and terminate my contract…even spoke with the representative on my last day because I wanted out, and he told me, o think about it a it more, to give them a chance…all jus to let the 5 days pass and lock us in !

Still haven’t use any of the “benefits”…

If you file a lawsuit count me in please:

massiottaviani81@gmail.com

D

Hi, We would like to join as well. UVC is a total scam. They pressure you and pressure you, while they fill you up with alcohol and at the last moment drop you a deal that is too good to pass. And when it's time to make good on promises they tell you the rates said before are impossible and never given and that's that. I want my $5K+ back and some. I hope UVC goes bankrupt and they jail the leadership. Bunch of crooks! Email us: dnshan01@gmail.com

Y
Dec 07, 2021 12:11 am EST

I have had many horrendous issues with UVC. I would like to participate. Please contact me at 813yoli @ gmail. com

N
Oct 12, 2021 12:55 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We were scammed by this company in June 2021. This company is disgusting. I even emailed that I wanted to cancel within the 5 day period. If you do form a lawsuit let me know: nicoleabehnke@gmail.com

J
Nov 28, 2021 9:48 pm EST
Replying to comment of nicole528

I want in on a class action lawsuit. I just made a complaint also... have contacted UVC.. sent to Quality Assurance with no reasonable resolution. frinnybop30@gmail.com

D
Replying to comment of

[censored] you guys!

D
Replying to comment of

[censored] your shady company!

N
Oct 12, 2021 12:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I would also like to join a lawsuit. We were duped in June 2021 at Dreams Macao in the Dominican Republic. My email is nicoleabehnke@gmail.com

A
Apr 02, 2022 12:22 pm EDT
Replying to comment of nicole528

I would also like to join a lawsuit. We were duped in December 2022 at Dreams Punta Cana in the Dominican Republic. . I had my lawyer friend review the contract and because it’s in Panama it’s hard to sue them we would have to get a lawyer in Panama to proceed. But what he did say is that is very unethical what they’re doing and everyone should read the contract very carefully. Because if we were told on the day of signing that if you cancel you have to pay 50% of the cost price. That would have been a red flag for us not to proceed. We lost $25,000 in total and never had a chance to even book a vacation. This organization is a total SCAM. My email is arlene.uter@gmail.com

J
Feb 22, 2021 10:53 pm EST

Pleaseeeee helppppp they made my friend double pay and wont issue a refund we want to join class action suit please please please call me or email @janaigrant52@gmail.com or [protected]

J
Feb 05, 2021 8:00 pm EST

Good evening everyone I would also like to join in on this class action lawsuit. I have tried to get a refund and to no avail I have talked to the back company so many times. I have never used their services. When I tried to use one of the free weeks they tried to charge me 3700$. I told them I was not giving them any more money please I need help. Joislynmartin@gmail.com is my email please reach out asap

M
Feb 22, 2021 9:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

I would like to suit too a class action.
I am in brasil and signed in cancun, this year.
but the contract says panama court.
Please contact me!
bosoni.marco@libero.it

R
Jan 11, 2021 6:33 pm EST

yes id like to join a class action suit

ronsav98@gmail.com

I would be interesting joining this class action suit as well. We were given many promises and when I asked for copies of the sheets they wrote on, they said all of it would be mailed to me within 10 days.
I received nothing and now am told I only had 5 days to rescind. Spoke with customer service, if you want to call it that, and she basically said we were just trying to get something of them.
They told us we would be given the Gold package for the price of silver, we would be able to come to Secrets 365 days a year no exclusions, and all it would cost us is $65 per person per night for all inclusive, honeymoon suite and above, always ocean front. No additional costs. Now I’m told all we get is 25% off the cost of the room. That was a lie.
I was also told we would would get 7 free nights to stay at any secrets resorts. Then when you received the contract, it says many of the resorts are 2 for 1 (two of the free nights equals only 1 night at certain resorts like Secrets the vine). I soecificallasked if we could stay at secrets the vine, honeymoon suite ocean front with those 7 days and no additional cost. and both Christian Moreno and his manager Mario, said yes, no additional cost. Another lie.
These people lied to us with their promises and then I was told that I would be sued by them if a said anything against them. Biggest scam artists around.
It is classic bait and switch by promising all types of things and then not delivering when you get the contract. They deny everything when you calm for help! RUN, don’t walk, away from them!

S
Oct 30, 2020 6:20 pm EDT

Please count me in...
Godorigal@yahoo.com

Just spoke with someone asking for more money. When I was hesitant after listening to his script, memorized explanation, I said I will get back to him. That's when his nice side turned disrespectful and mean.

L
Oct 28, 2020 2:11 pm EDT

I would like to join the Class Action Suit. I tried canceling back in early 2019 and I have the emails to prove it, I only got the run-around. I'm currently still forcibly paying because I don't want to ruin my credit score, we're working towards purchasing a house and I can'thave that.

Please contact me.

T
Oct 09, 2020 1:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If there is a class action lawsuit, we would also like to join. We are within the 5 days cancelation and have been given the run around by literally everyone we've talked to. Please email at stephanie132235@gmail.com

Y
Sep 04, 2020 7:57 pm EDT

I would also like to join. Anyone has an update?

B
Jul 05, 2020 2:50 am EDT

I would like to join. Is there any update on this?

L
Jun 18, 2020 12:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also interested in the class action lawsuit if it is still open and wife and I were scammed in January of this year at Punta Cana in Dominican. Lies deceit and total misrepresentation sounds like you all know the story. Please contact me at linggreg22@yahoo.com

L
Jun 18, 2020 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Ling1

So it looks like this was resolved so if there’s any information on how it was resolved and what steps were taken to resolve the issue I would be eternally grateful for a reply. Thank you

E
Apr 27, 2020 8:01 pm EDT

I'm also interested in joining in the class action. Please contact me at eugenebond@outlook.com.

F
Apr 12, 2020 6:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Count me in for anything needed in this lawsuit. I have written documents of lies and emails of lies along with countless emails I sent to them to just get a cal back. I’ll pay and fly anywhere to sue these subhumans

F
Apr 12, 2020 6:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Can anyone please explain how these complaints got resolved? This company likes to hide and say tried to get a hold of them and couldn’t. Julian Pat Ricalde who is a disgrace and with quality assurance called us rom his neighbors cell phone and told us we had to call him because the office phones were down. But then that number couldn’t take incoming calls. This company is a snake and needs shut down. They have not resolved anything ever.

D
Sep 05, 2020 12:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Franco614

They don’t and just put that it’s been resolved.

J
Dec 18, 2020 7:01 pm EST
Replying to comment of Franco614

Oh my gosh! Julian was so insulting (as well as the others). Have they reported to reddit agencies (Experian/Trans Union/Equifax?

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