The complaint has been investigated and
resolved to the customer's satisfactionResolved Unlimited Vacation Club — unethical behavior and misleading sales tactics (class action lawsuit)
resolved to the customer's satisfaction
I recently visited the secrets resort in puerto vallarta. While doing the time share presentation we had our reservations about joining uvc, but the sales associate showed us the benefits of rci and that we would be getting 4 free weeks at just the exchange fee of $249, plus 1 free week at zoetry (a top notch am resort) with our membership. We looked through the rci website and saw some pretty great resorts, what they didn't tell us was that our free weeks could only be used at maybe 1/3 of those, all of which of course are crappy. The 249 "exchange fee" does not include additional resort fees, that almost all the resorts charge so the cost ends up being almost what you would pay anyways!! After finding this out I then called and questioned about my "free zoetry week" only to find out that when I did test it by booking of a random week to see what I would be charged, it came out to $3k!!! My free week that I would earn after I paid my balance would cost me 3k lol!!! Literally every part of this membership that sold me was a complete lie! The worst part was that we put 2k down that we were planning on using for our family vacation 6 weeks later, and the resort we had planned on staying at was on the rci website. So we got sold on the "hey put the 2k down and you can use one of your weeks!!' well our weeks were not deposited in time to use, and even when it was finally put into our account to use, the final cost if we had was still 1k!!! Not the 249 exchange. We got totally used all the way around. I cried for days after this. I don't know if they understand how terrible this is for people on a limited budget who plan for these vacations and save for them, to then use it against someone like they will save money and get what they actually promise in their presentations. I'm planning on putting a class action lawsuit against them if anyone would like to join please let me know!
The complaint has been investigated and resolved to the customer's satisfaction.
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