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Hotwire Customer Care Service

Hotwire, Inc.

655 Montgomery St Ste 600
San Francisco
United States - 94111-2627

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Hotwire Complaints & Reviews

Hotwire / hotel, bedroom and price lie!!!

Andres Morelli on Sep 18, 2017
Dear Sir, Madam, I write this e-mail to complain about the Hotel Medplaya flamingo Oasis in Benidorm. - Hotel confirmation 141508227234 from 18 to 23 September a 4 stars hotel, price 84€ instead of 167€ My Girlfriend and I were very interested by the Hot rate offert, normally the price...

Hotwire / rebooking of a flight previously paid for

Milburn on Sep 17, 2017
United: HXMMN 9/16/2017 CMH to Portland NOT ticketed as promised by Hotwire representatives numerous times. Alva M Teets Craig L Cohen Rebooked on 6/13/2017 from previous itinerary #7209884948896 for CMH to Vancouver BC 10/11/2016 2 round trip tickets United. Paid additional $210.68 for fair...

Hotwire / Car rental on mobile app

Nikki Dee on Sep 15, 2017
On September 14, 2017 I used the mobile app to make a reservation and have used hotwire in the past so I was searching for the option to use a debit card and could not find one anywhere on the app. So I thought my reservation would be fine since it went through and hotwire took my money...

Hotwire / I was over billed.

Shampton76 on Sep 11, 2017
My name is Sean Hampton. On Saturday, September 9, 2017 I reserved a room at the Royal Regency Hotel in Yonkers. I used my visa debit card on Hotwire.com to reserve the room. When I looked at my Chase transaction history, I saw that I was billed 185.26 twice on Hotwire.com when I only made...

Hotwire / hotel room

angihart66@gmail.com on Sep 5, 2017
We booked a room on Sat and according to the providers listed believed it to be one of 4 indicated on the site. Our stay was in fact booked at a location that Is a place that doesn't have a phone service initialized. Both Hotwire customer support and myself tried 4 times between us. This is a...

Hotwire / car rental rate fraud they do not disclose how much they charge in fees

Cari Williams Lake on Aug 26, 2017
I rented a car through Hotwire.com at the great rate of 27.00. There is nothing on their website that discloses the exact rate they charge you for fees. My total was 908.85 with 345.00 in fees and taxes. They refused to cancel the reservation and refund my money or reduce the fees. Both...

Hotwire / over charging

Ashley Leeds on Aug 25, 2017
Itinerary #7288422103877. I booked a room for Saturday, August 19th to Sunday, August 20th which I booked through the Hotwire website. The room was $136.54 taxes being $21.84 coming to a total of $158.29. I just checked my bank statement and Hotwire has charged me $207.35. This is not the...

Hotwire / hotel booking

David kalp on Aug 20, 2017
booked a room on 8/12/17 through hot wire got a room at the hyatt regency pittsburgh hot wire website said free parking and breakfast which this location had neither i had to pay to park and no breakfast unless paid for. that is false advertisement and would like a free room or my money...

Hotwire / false information and not responding to the original claim

Zetty Bou on Aug 20, 2017
FORMAL CLAIM FOR REIMBURSEMENT We booked a “Hotel” with your company for the 26th of May in Toronto (Pinacle Suites located in 5 Hanna Street). In the confirmation response it was clearly said that we did not needed further confirmation and we could arrive at anytime that day. My credit card...

Hotwire / booking to the hotel not done upon arrival

roxbob on Aug 17, 2017
I booked a motel at the Comfort Hotel Toronto Airport North, 445 Rexdale Blvd, Etobicoke, ON on Saturday August 12. I received an email from hotwire to confirm my booking at this motel. Here is the confirmation number I had received: 6512787916. Upon arrival at the motel, there was no...

Hotwire / hotel booking double charge

Topolo on Aug 12, 2017
I was booking hotel Euro hotel Barcelona from July 21st until July 23rd and I was double charged .I have to pay to the hotel as well because hot wire not pay to them . My booking ID is 5262537557 I was calling many times in last 3 weeks to the hot wire no help much still on the beginning.I am...

Hotwire / car rental price change

Thomas Thompson on Aug 11, 2017
Was looking for a car rental for July 22 and 23 in Pensacola, FL and the app results presented a $40/day "Hot Rate" for a total of $117 for a premium car. However, when I processed the booking, I was charged $243.62 (including the 2 days of insurance I purchased). Itinerary # i...

Hotwire / unable to change time to pick up car

Ms. slcombs on Aug 11, 2017
I reserved a car on august 6th for a great price for the dates of aug 11 through aug 20 in san jose, ca. $294.00 my plane landed on thurs. Aug 10 at 8:56 pm...But i missed the flight and could not get another direct flight out of charlotte and a connecting flight was not guaranteed for me...

Hotwire / hotel bookings

asl1991 on Aug 10, 2017
I'm making a complaint because I searched and booked a room I thought was near International drive in Orlando, Florida. Once I paid I saw the name of the hotel and the area didn't comply with my search preferences. I rebooked another hotel choosing a specific area of Orlando and a higher...

Hotwire / hotel room unavailable

jaclynn22 on Aug 7, 2017
Saturday Aug 5, 2017 I booked a hotel on HotWire worse mistake ever! I was going to drive out to California that same day I thought I found a last minute deal on their page so I booked my room. My confirmation guaranteed that I did not have to call the hotel (TRADEWIND AIRPORT HOTEL) to...

Hotwire / hotel room booking

Shalini916 on Aug 6, 2017
I booked a room with hotwire last night. It listed Ramada inn best western in as the choices of hotels. I booked it and the hotel assigned now was americas best value inn. This location has a total of only 10 parking spots. I asked the person at the front desk for parking and he directed...

Hotwire / hotel charges

peribabes on Aug 3, 2017
I attempted to book with hotwire on 7/28/17 and it gave an error stating that reservation could not be placed and I was not charged but when I checked my Paypal account low and behold a charge from hotwire is completed. I somehow have another pending charge in the amount of 125.39 from...

Hotwire / hotel charges

Shoeycrew9 on Aug 3, 2017
We recently reserved through Hotwire. The hotel has charged us twice now for the stay along with the charge directly through Hotwire which is more than what the hotel has charged. I am still workinf through thia mess. The hotel stated they charged us becauze they had not recieved paymebt...

Hotwire / different charge at pickup

Peter Chu on Aug 2, 2017
I booked a car rental through Hotwire for July 11-14 in San Diego. The reservation details are Hotwire itinerary 3007305784 andPayless confirmation code 05015622US3. My reservation indicated that $144.54 was due at pickup. However, at the counter I was charged $158.21--a difference of...

Hotwire / hotel reservation

Cb112281 on Aug 1, 2017
My family and I were travelling from North Carolina to Michigan. We thought we could drive through the night, however we decided to stop and catch a few hours of shut eye. Reservation was made for July 23rd, at 2:00 a.m. on July 23rd, 2017. Upon arriving at the hotel at approximately 2:30...

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