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Hotwire Customer Care Service

Hotwire, Inc.

655 Montgomery St Ste 600
San Francisco
United States - 94111-2627

Customer Support Phone Numbers

Work days:
Mon8:00 AM - 5:00 PM
Tue8:00 AM - 5:00 PM
Wed8:00 AM - 5:00 PM
Thu8:00 AM - 5:00 PM
Fri8:00 AM - 5:00 PM

Hotwire Complaints & Reviews

Hotwire.com / Hotel room

issar on Feb 19, 2017
Hotwire is a scam they sold me a five star rated room but in reality it could be considered bearly a three star rated. I did file a complaint in their site and tried calling several times with no solution whatsoever, i did send along images of the horrible conditions but never got an...

Hotwire / Howard johnson hotel in atlanta

Atulka on Feb 17, 2017
Disgusting place!! I'm on my honeymoon, we have a flight from Atlanta airport, so that's the reason why I picked that hotel. First time, I used Hotwire.com and I will never do it again . First of all it's horrible place, dirty and smells really bad.i called Hotwire and basically they said...

Hotwire / Trip insurance

patricia palmer on Feb 15, 2017
I booked a hotel room on 2/14 for a hotel stay 2/21 and 2/22. I found out today that even though I purchased trip insurance, I cannot cancel and get a refund for very specific reasons, and the Hotwire website DOES NOT list exactly those specific reasons. So I spent $10.39 for nothing. Customer...

Hotwire / Hot wire it's a fraud company

Carlos Lopez on Feb 9, 2017
Hotwire Supervisor treatment - I called Hotwire regarding a complaint against the Sheraton hotel by Atlanta hotel because they refuse to replenish the water in the room. However nothing was done by the agent who talked to me where she said the hotel doesn't replenish and they didn't give...

Hotwire / Car rental

Marc Estimable on Feb 6, 2017
I went on google to look for a better deal on car rental. Hotwire was selected as the best site. I went on and enter the pick up date and drop off. The site was looking for the best deal but I had to enter my information before revealing the price and the rental company. After I paid, they...

Hotwire / I have been missold a hotel booking

Suzy Howey on Feb 6, 2017
I wanted to book a hotel in Amsterdam for my sister coming over from Australia. I have always been very pleased with the savings I have been able to make using Hotwire in the past. All you need to know is where the hotel should be (by district), what star rating you want. On 5 February I...

Hotwire / Krystal cancun all inclusive

Mohamad Ezzeldin on Jan 26, 2017
Dear Sir, Madame, I have booked a reservation"Krystal Cancun All Inclusive" on Monday, October 10, 2016 10:14 PM. This should include the following amenities: Resort, Beachfront hotel, Free food and drinks, Free premium drinks, A la carte dining, Free activities, Fitness center, Pool...

Hotwire / I will never use this site again!!

Tidd82008 on Jan 26, 2017
I booked a hotel stay in Chicago through HotWire and paid the full price. When I arrived at the hotel I was told that there was no booking under my name. I was left on the street with all my luggage and had no place to go. Why did that happen? Well, for some reason HotWire cancelled my...

Hotwire / Hotel - pet policy rip off

maryc2646 on Jan 18, 2017
I would like to file a formal complaint about Hotwire's "pet policy." I just booked my non-refundable reservation for Saturday Jan. 21st, after searching ONLY hotels that said they were pet friendly. When I got my confirmation, I found out the name of the hotel and called to confirm what...

Hotwire / sun rise inn north las, vegas nv 910 e. cheyenne rd las vegas. nv 89030

Seyed Marashi on Jan 7, 2017
On 12/01/2016 I called hotwire customer service and asked please find me a hotel in Lois Vegas near the Strip within walking distance, reasonable rate with AARP senior discount from Dec31/2016-Jan2, 2017, clean for two adults and one child. I was given the above hotel. Problems we got with...

Hotwire / Made a car reservation with hotwire but budget could not find it. Call did not help

cnpf on Jan 4, 2017
Went to Curação on december 25th. Getting there on the 26st Bdget could no find the reservation made thru hotwire. Called hotwire and they were no help.. After a 30 minutes call the attendant said they could not find another car and transfer me to budget (no-sense I eas on the counter and...

Hotwire / 3 star rating on hotel rio, san remo, it

micjim on Dec 20, 2016
Stopped using Hotwire on European family vacation after our reservation of a Hotwire rated 3 star hotel at Hotel Rio in San Remo, Italy. The rooms and property were not as described with no wifi in room, no air conditioning, no warm water, light bulbs burned out, no towels in room and -...

Hotwire / Car rental

KKinzer on Dec 19, 2016
I reserved a car through Hotwire in October, (yes I read the unrefundable...blah, blah, blah). Due to family circumstances our plans changed and we no longer needed the vehicle in the location we had planned. I called Hotwire and ask first for a refund due to unforeseen circumstances, I...

Hotwire / Ripped off

Eric Morgan on Dec 12, 2016
October 26th 2016, I booked a hotel, only to find out just as I'm trying to check in that the hotel is full and the reservation has been cancel. I know that there is specific language stating that you cannot cancel your reservation, but had not idea that Hotwire allows the hotel to cancel...

Drury Hotels / Hotel

cmgoodman1221 on Dec 1, 2016
I booked a hotel through Hotwire.com on 11/02/2016, for one night in Cleveland, Ohio, at the Drury Plaza hotel in downtown Cleveland. After driving hundreds of miles and several hours, I arrived at the hotel and was told Hotwire.com sold 5 rooms to 30 people. A Drury employee told me I wa...

Hotwire.com / Hotel room

cmgoodman1221 on Dec 1, 2016
I booked a hotel through Hotwire.com on 11/02/2016, for one night in Cleveland, Ohio, at the Drury Plaza hotel in downtown Cleveland. After driving hundreds of miles and several hours, I arrived at the hotel and was told Hotwire.com sold 5 rooms to 30 people. A Drury employee told me I wa...

Hotwire / Hotel confirmed reservation not meeting star rating of the chosen group

Adrian Ail on Nov 29, 2016
Last night, I reserved 2 rooms for 2 days at a 3 star hotel in Northeast Austin, TX, but I was confirmed in a 2 star hotel. I called Hotwire twice to have it exchanged or cancel, because of the poor quality hotel hotel, and my problem wasn't solve. By the way, the first time I asked for a...

Hotwire / Forced upgrade

Kevin-T on Nov 26, 2016
Attn: research team RE: Forced upgrade fee Intinerary no. 4793623081 I spoke to Sheng on Sunday, Nov. 13th at Hotwire to express a complaint on a forced upgrade fee that increased our original transaction from $195 to $350. We received this upgrade through an employee at Thrifty named...

Hotwire / Hotel reservations

LeslieM82 on Nov 21, 2016
on 11/10/16, i was travelling and booked a room but realized 10 minutes later that it was the complete opposite direction of where we were traveling.. So I called the hotel directly and cancelled the reservation and they told me I had to call Hotwire. I'll call Hotwire who then told me...

Hotwire / Dishonesty unethical behavior, very unprofessional customer service, by 6 different employees and situation still not resolved.

Alezae on Nov 20, 2016
My name is Alexandria Jones. E-mail grace_and_mercy2@yahoo.com, and phone number is (618)315-7792. I called 11/17/16 to make hotel reservations as I have on several occasions through hotwire, and upon completing the transaction, I stated to the Agent that I needed a suite. She instructed...

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