Unlimited Vacation Club review: Services, quality, customer service, scam,

To Whom It May Concern,
My name is Sogol Amirfarhad (DI1-001992), and I have been a Gold member of Unlimited Vacation Club since 2019. Unfortunately, this has been the worst membership experience I have ever had.
During our most recent trip to Punta Cana, the quality of the resort and the level of service were unacceptable from the moment we arrived. The condition of our room, as well as the attitude and behavior of your sales representatives, were extremely disappointing.
As a result of these issues, and after contacting Sladjana Cvetinovic, we were offered two weeks of complimentary vacation to be used within two years plus $200 Spa certificate. At that time, I was clearly told that these weeks would be added to my account under “VIP weeks.” (without any explanation regarding the true meaning of VIP weeks)
Last week, when I attempted to book a vacation for this coming March, I discovered that this promise was not honored. I was informed that “VIP weeks” have a different meaning within your system and that I would still be required to pay $1,700.00. This was never explained to me at the time the offer was made and feels extremely misleading and fraudulent.
As a Gold Member, I am absolutely dissatisfied with both the service and the lack of transparency I have received throughout my membership.
To further demonstrate the poor level of service, I contacted your office two days ago to resolve this issue. I was told that a supervisor would contact me within 24 hours. As of today, January 6, 2026, more than 48 hours have passed, and I had to call again and remain on hold for an extended period before finally being connected to a supervisor. Unfortunately, the supervisor I spoke with, Wendy, was unprofessional and rude, which only added to my frustration.
This entire experience has been extremely disappointing, and I expect this matter to be taken seriously and resolved promptly by the end of this week.
and today after weeks after my initial first call I recieved an email that they can not do anything from the same person that made this issues.
This is the information of the person that we were in contact.

Sladjana Cvetinovic
Regional Member´s Quality Assurance
& Customer Manager
AMSTAR Business Center
Punta Cana - Bavaro
Corporate Office Dominican Republic
[protected]@unlimitedvc.com
sladjana.[protected]@hyatt.com
Cel.+[protected]
+[protected] Ext. 1112
+[protected] Ext. 1112