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Telkom / telkom mobile

1 South Africa

For the last 5 month's I've requested telkom mobile customer service to change my banking details. I make it a point to call in before month end to check if the correct account will b debited. Only to find that it wasn't changed I then have to inconvenience myself n either go into a branch or do a eft. On the 28th sep I did it as usual n the consultant confirmed that my nedbank account will b debited. I then never worried to check again. On the 15th I got a message ur debit order was rejected n ur line will b suspended. I called in n they said absa was debited instead of nedbank. I asked them to please debit the correct account. On the 24th they debited my account for 2500. I called in a few days later n asked why my line is still disconnected. I was given a excuse that it was not debited by telkom but by a debt department as my account was handed over n my payment is still not reflecting n I have to wait 14 working days. It is very unfair as if only customer service dI'd there job in the first place I will not b suffering like this. After they eventually received the payment Wednesday evening I was told again my lline will not b reconnected as Im still in arrears of R72. I am totally horrified. y does it become my problem if the billing department can't add properly and debit correctly. I then had to lose a hours pay yesterday to pay the 72 rand and when I called in to email proof of payment I was again told I have to wait 7 working days for the payment to reflect. does telkom not value customers. It's no wonder people are moving to other service providers as ur service is disgusting.

Na
Nov 3, 2016

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