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Telkom SA / telkom

1 Johannesburg, South Africa
Contact information:

Good day. My daughter signed up for LTE WIFI package with Telkom SA at the end of July 2016. She is in the Edenvale area, Johannesburg. Since she received it she did not have good service at times and most of the time no service. She went to the Telkom store on 2, 10 and 11 August trying to solve the problem. On 8 August she phoned and was told that someone of the Technical team will phone her, which was not done. On10 and 11 August she went to the Telkom store again. On 12, 15, 16, 17 August she phoned Telkom and the problem was still not solved. On numerous occasions she was assured that someone from the technical team will phone her, which did not happen. On 17 Aug someone at Customer Care sent an e-mail to the technical team. Even after she inquired no feedback was given. On 18 Aug she sent an e-mail explaining her frustration and at 2 o'clock as well. Then she sent an e-mail to cancellations department informing them that she wanted to cancel as she could hardly use the service for the first few days and later in Aug not at all. She did not receive any feedback at all regarding the problem until she received a phone call from Telkom on 29 October. They agreed that a technician can contact her to try and solve the problem. She told them that she will give them time for the 14 workdays to contact her to see if they can solve the problem but if they do not contact her she is not prepared to try anymore and that she is not prepared to pay penalties as she cannot be held liable for paying for a service that she does not have the benefit of. Yesterday the 17th of November was the 14th workday and nobody contacted her to solve the problem!! Because of this and the history of bad or NO SERVICE at all, she wants the contract to be cancelled without any penalties. She was also told at a stage that the problem is that the data could not switch from the all data to Telkom data. I saw on the complaints board’s website that there are a lot of people that experience problems with service delivery from Telkom. I am in arrears for a "service" that I did not have at all. The company that I was handed over to is Easy debt, account reference [protected]

Her mobile modem number is [protected] Contact me, her father if you want to discuss anything. [protected] [protected]

Nov 18, 2016

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