The other day, I received an email saying I needed to reactivate my Skype credits. The instructions for this didn't work, and so I looked for a refund, and the instructions for that didn't work.
So, I looked for an email to get this sorted (30 seconds to write an email maybe?), and couldn't find one, so I tried the chat service, which was busy.
So far in this tale, I had wasted about 40 minutes and achieved nothing.
Next day, I tried again, and after about 20 minutes resorted to the chat facility.
More than an hour later, I had been told that a refund should have been processed on my account in August last year, but hadn't been. Therefore, I could opt for reactivation. I pointed out that as I had had so much trouble in the past, and as Skype had agreed to a refund last year - but not done it, I now wanted a refund.
The advisor said that wasn't possible. I pointed out that as Skype had agreed to a refund and not provided one, technically it has now acted fraudulently, and as we were over an hour into the "chat" I wanted to speak to his supervisor and get this resolved. Some time later, and no access to the supervisor, I was then late for a meeting (obviously, one doesn't expect "help" on a 30 second issue to last well over an hour - that is just crazy), so I wrote and pointed out that this would now have to be sorted by email, and to use my email on the account. Should I not hear, then as this is now a simple case of fraud, that I will win any legal action, and get costs, and the bad publicity for Skype.
I am presuming Skype would rather go to Court and lose than sort this matter out.
I have been a loyal customer of Skype for 10-15 years, but I cannot see that continuing.