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Skype Complaints Summary

28 Resolved
84 Unresolved
Our verdict: When using services from Skype with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Skype complaints 112

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K
5:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skype That I be given a way to get back into my account that is possible for me to do.

Right after I gave them money they booted me out of the app and gave me no real way to get back in. The ways offered was a text to a number which is to a dead cellphone and a form which had qiuestons that is imposible to answer which means I'll never get my account back. I can't even sign up for a new one it's unfair and mean. This happened one or two days ago and I can be reached at [protected]@comcast.net.

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W
8:30 pm EDT

Skype Unlimited calls from skype (microsoft)

This complaint is towards SKYPE. A Microsoft service which offers a paid service to be able to make UNLIMITED calls each month. This is a paid service. The truth is, this service is NOT UNLIMITED, thus their claim that you are able to make unlimited calls is false and I feel fraudulent. When their system feels you have made too many calls with the paid unlimited call plan, the system will suspend your account, permanently. When you go to customer support, the support team always upholds the systems decision to suspend the account, permanently. I feel taking a patrons money for a service not provided is illegal and fraudulent.

On June 30th 2022, around 3pm eastern standard time, my account was blocked and locked from making unlimited calls of which I paid skype this service. To be able to call UNLIMITED to the united states. I pay monthly for this service. After 4 months of this service, unimpeded the system decided to lock my account do to over calling. WHAT IS UNLIMITED to skype? Skype is provided false advertising and taking consumers money with their no money back policy.

Desired outcome: I want Skype (Microsoft) to change their advertisement and clearly state that they do NOT have a unlimited calling plan. I want my money back.

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S
10:44 am EDT

Skype Funds for credits disappeared

Indeed Skype needs to change. I paid for credits to call landlines & had over $9 a few weeks ago and today, May 16, 2022, I have ZERO and yet I made no calls! There are no logs showing where all this money went! There is NO customer service whatsoever! Skype literally robbed me, offers no support or compensation! NOTHING! Disgusting this company robs their clients and acts like we don't exist!

Desired outcome: Replace my credits NOW

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Is Skype legit?

Our verdict: Complaints Board's thorough examination reveals Skype as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Skype stands out for its commitment to quality and security. Clients considering Skype should delve into its customer service record to gauge compatibility with their expectations.

Skype earns 94% level of Trustworthiness

Perfect Trust Endorsement: Skype achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Skype. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Skype's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Skype.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Skype website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Skype.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Skype and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Skype's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Skype. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
7:08 am EDT

Skype Skype phone

My Skype phone service just deleted itself on it's own and is now acting like I never had an account or have an active paid subscription. What is going on with this and what do I do?

Desired outcome: Restore my Skype and balance on my account.

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U
4:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skype Charged my credit card for 3 years

They have been charging my credit card for 3 years. I am not able to get a hold of them. I have several phone numbers they just say please email us. They don't answer any phone number. They have not USA address. Even Microsoft does not answer the phone. They only have robots to send you links to read articles. They are still charging my credit card.

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Y
4:55 pm EDT

Skype skype

Hi
I was using Skype for a long time without any problem I used to call my mom in France.
now I don't need Skype I was trying to stop the payment with no luck on my Skype there in no any subscription I even canceled my credit card but the payment still on
I don't know how to stop it my user is : martine. [protected]@gmail.com it is almost 4 month like this, this is the 1st time that I find a place that I can complain please help me on this subject, I tried everything I followed the instruction on skype help and I found that I am not sub scripted any more and still I am charged please solve my problem and cancel those payments.

best regards
martine kovacs
mail : martine. [protected]@gmail.com

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D
9:51 am EDT

Skype cannot update your services.

Once I get my username and password, I gotten nothing to use for Skype. Lastly, there were no respond for quit a few emails I need to answer; you cannot use Skype to talk to anyone.
Reply as soon as possible.
fyi: For instance, I asked many times but to no response until 3-4 days where they replied that, "You have a problem not them". In order to use Skype, you must first pay an enormous monthly fee and they will not assist you at all because now, they got their money; no guaranty, no return nor exchange.

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D
10:23 pm EST

Skype Login

I had a skype account that I am continuing to be charged for by the way... Doug. Van. Klompenburg that I can not sign into.
I have tow other microsoft e-mails. [protected]@hotmail.com and [protected]@msn.com that want to try to sign into my skype accoutn, but I cna not get any of them to work!

Please deactivate all my skype accounts and preferably refund the payments you have taken the last several years and I will try to set the account up agian.

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G
10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skype skype

The other day, I received an email saying I needed to reactivate my Skype credits. The instructions for this didn't work, and so I looked for a refund, and the instructions for that didn't work.

So, I looked for an email to get this sorted (30 seconds to write an email maybe?), and couldn't find one, so I tried the chat service, which was busy.

So far in this tale, I had wasted about 40 minutes and achieved nothing.

Next day, I tried again, and after about 20 minutes resorted to the chat facility.

More than an hour later, I had been told that a refund should have been processed on my account in August last year, but hadn't been. Therefore, I could opt for reactivation. I pointed out that as I had had so much trouble in the past, and as Skype had agreed to a refund last year - but not done it, I now wanted a refund.

The advisor said that wasn't possible. I pointed out that as Skype had agreed to a refund and not provided one, technically it has now acted fraudulently, and as we were over an hour into the "chat" I wanted to speak to his supervisor and get this resolved. Some time later, and no access to the supervisor, I was then late for a meeting (obviously, one doesn't expect "help" on a 30 second issue to last well over an hour - that is just crazy), so I wrote and pointed out that this would now have to be sorted by email, and to use my email on the account. Should I not hear, then as this is now a simple case of fraud, that I will win any legal action, and get costs, and the bad publicity for Skype.
I am presuming Skype would rather go to Court and lose than sort this matter out.
I have been a loyal customer of Skype for 10-15 years, but I cannot see that continuing.

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E
3:52 pm EST

Skype preventing people logging into their own account

I am currently discouraging people from using skype and giving it bad publicity on social media.

The reasons for me spreading bad word about such a crap company is as follows:

I have been using skype for many years and over the years having issues which I never had before. What really infuriates me (and other members, I know what I am talking about!)is that we use the service as a work tool to contact important clients and doing business. I find it therefore absolutely despicable that I am being prevented from logging on to my account by keeping on asking me to change my password, accepting the new password and then not recognising it when it's asking me to log on again!

I sincerely discourage people from using such a lousy incompetent service, what a shame this service has turned out to be !

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R
3:27 pm EST

Skype recurring charges from skype

Skype keeps charging my boa debit card -$10, -$20, -$30 and as much as -$90 every month for an account i did not sign up for nor have ever used. I have tried to contact them but have been unsuccessful to date. They have online chat but not direct phone numbers to speak to like human beings to resolve online technical problems or concerns. I can't imagine the i am the only disabled senior citizen being ripped off by skype like this. I need hep and i need it now!

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Update by Richard W Kravetz
Dec 26, 2018 3:29 pm EST

Skype keeps charging my boa debit card -$10, -$20, -$30 and as much as -$90 every month for an account i did not sign up for nor have ever used. I have tried to contact them but have been unsuccessful to date. They have online chat but not direct phone numbers to speak to like human beings to resolve online technical problems or concerns. I can't imagine the i am the only disabled senior citizen being ripped off by skype like this. I need hep and i need it now!

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S
2:06 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skype theft of my credit by microsoft and all my data on skype are lost

I opened Skype today to find my credit of €8 is gone, the names and telephone numbers of my family, businesses, banks telephone numbers are gone

Anything managed by Microsoft faces this chaos from time to time. What to do with the idiots of Microsoft who unfortunately owns Skype!

My name is Simon Edward Sadbury, my mobile number is crashed at the moment and I am trying to buy a new one and configure it.

Contact me [protected]@gmail.com

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Update by Simon Sadbury
Nov 16, 2018 2:11 am EST

This plan I pay for it every month! Microsoft stole the money. I pay monthly for this plan. I am going to call my credit card against Microsoft. Where are my data, work, business, family all have disappeared by the idiots of Microsoft!

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D
4:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skype skype customer service

I tried to log in to my Skype account but received a message stating that someone has accessed my account. I filled out the online recovery forms, uploaded the required documents (copy of my cred card used to purchase time on Skype), answered all the questions, contacted online customer service every day for over a week and nothing has been done. It is absolutely impossible to recover your account. I have requested account recovery codes to be sent to my account email address a hundred times and nothing is ever sent. Today the last time I chatted with customer service they refused to give me an email address for higher support, told me to open another Skype account, and basically stated that in their end their limited resources will be of no service to me. Also the last customer service agent stated that he also was unable to recover his account after someone had other than him accessed his account. This is completely ridiculous and Skype just banks your credit = theft. No matter how hard you try no one will contact you via email or address the issue. They stole my credit...

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S
4:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Skype telephone connection

Dear Sir/ Madam,
It is becoming a regular thing now that on telephoning, whilst a connection is made there is no sound, and the other person soon gets fed up after 2 or 3 attempts to contact them. Today, I spent £2-00 on, effectively just dialling out. As I say, this is not the first time such problems have been encountered, but I have had enough of it now, and would like to formerly complain about it.
If someone could contact me, I would be very grateful.
Best regards.

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Y
3:38 pm EDT

Skype auto credit amount by skype recharge

Dear sir,

My self yerriswamy my contact number +[protected] this recharge done on 8th of August payable amount is 600 rupees but I didn't get talk time for 800 mins . But credited from my credit card but talk time not came. Again I recharged on same number on 12 the August 720 rupees talk time received for 800 mins . But first recharge on 8th August I didn't get talk time .

Please refund my balance.

Regards,
Yerriswamy K
Ph ; [protected]
+[protected] - Algeria country.

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B
7:45 am EDT

Skype user has personal info and is harassing

On July 8th, 2018 between 9pm-1am. User SadbutTrue029 has personal information and is using that to blackmail. Can you ban the user and delete conversations? They've been threating/harassing me demanding money or they'll release my personal information. Blocking them will only make them release the information and will hurt my job. Please get back to me if you can resolve.

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G
12:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skype auto payment set up without my consent

Payments going out automatically without my consent. There is no facility to complain or switch off the auto pay. On checking my account I did not set up an auto pat 21 pounds had so far been taken since I made one purchase. I have not used skype for over a year and suddenly payments are going out again. payment for a phone number I stopped using because it does not work has been taken out as well. I want all my money back. |Recent order is Order No. [protected].

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A
5:52 pm EST

Skype unlimited world

Skype has been charging my account and visa without leaving a purchase history in my Skype account nor a record in my emails for a period of 3 years. I was unaware of these charges and have no way to check that the charges were authorized because there isn't any history under my Skype account nor in my Inbox.

When contacting Skype for assistance, they merely stated that they could see the service was authorized and said that an email was sent to me and it was my own fault that it did not reach the inbox. I've checked the inbox and spam and there were no emails to be found. My inbox and spam has been receiving email dating back over 2 years, there is nothing wrong with my email. Skype was unable to provide evidence that I had activated the subscription and authorized the payment on my credit card, such as a screenshot in their records. They declined to send me a receipt of the record that they allegedly have.

I don't have any recollection of authorizing the charges, nor have any way of checking the records as Skype has now cancelled the subscription and stated all previous purchase history will have been deleted because the subscription is not active anymore, which I find it hard to believe.

This is fraud. Somehow Skype had managed to activate the subscription on my inactive Skype account, and I am completely disappointed in the way Skype has handled this situation wherein I have no record for any purchases on my Skype account except charges on my visa which has been going on for 2 years.

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Update by Adrian Sin
Feb 17, 2018 5:54 pm EST

*Correction: Charges on my visa date over a period of 3 years.

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D
5:10 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Skype emails

Please do not send me anymore E-mails advising me that Auto Recharge on my Account is blocked.
I no longer use Skype because of your tortuous system to try to recover my account which was hacked !
Your systems are appaling. Even down to the drop-down categories to make a complaint as none are relevant so I have chosen one at random.
Please stop from sending me any further E-mails advising my Auto Recharge has been suspended.
Ever since I had my account hacked it has been a nightmare dealing with you !

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T
10:47 pm EST

Skype fraudulent charges on my account

$200 of fraudulent charges on my Skype account and this is the response I got:
----------------------------------------------------------------------------------------------------
Hello,

Thank you for getting back to us.

We understand that you are asking if Skype will refund the charges. I do apologize about it. However, we are unable to process refund for the fraudulent charges on the account.

As previously suggested, we strongly advise you to contact your bank, to receive the money back from the unauthorized transactions, as well as to stop any unauthorized transaction being made in the future on either skype.com or any other website.

Should you have further concerns, please do not hesitate to contact us.

Best Regards,

Philip M
Skype Customer Service

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Skype contacts

Phone number

+1 (650) 493-7900

Website

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