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Target.com / order never arrived!

1 Minneapolis, MN, United States
Contact information:

I purchased a coat that's was available only online. At the time I ordered there was an option for free shipping. I had to pick it up in a Target store. Later I received a message stating that my order has shipped. Few weeks passed and I received another email saying my coat is successfully delivered. But when I got to the store I was told they never received it. I contacted customer service and they promised to ship another one. But the same thing happened: told it was delivered to the store, but the store had no record of it. Called customer support again, and was told they have no idea what happened with my order and where it can possibly be. Horrible, so called customer service can't even explain why the item is totally missing! This is ridiculous! Seriously, I expected better service from Target.

Jo
Jan 7, 2016

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