CB Department Stores Target Complaints #462-481

Target review: target red card debit

Jenel Caldwell of Santa Rosa, US

Jan 31, 2016 9:18 pm UTC

Today I am a very angry target customer. I live 2 miles from a target store and shop there all the time. I like shopping at target.

Target - what's up with the debit red cards now? What a pain in the butt!

Within 2 months of my signing up for target's (Debit) red card I was among the millions of other target customers who were on fraud alert.In addition, my bank put a hold on my bank account debit card (For my protection) until my new bank debit card was issued. And as inconvenient as that was, it was also during the christmas holidays and I didn't get the 5% discount on all those purchases. Thanks a lot!

Today (1/31/2016) I tried to use the red card at the register and was rejected twice. Confused, I paid with my bank debit card (The same one the red card is linked to) and yes, the funds were there. What's going on? I called the number on the back of the red card and had to give every type of info to verify I was me: ss#, address, phone #, driver's license #, red card #. Omg - really?! I was told my red card was cancelled and that a new one was mailed to me. Umm... What?! I didn't cancel the card. Target did, because they wanted me to have a new one with a chip in it. No courtesy letter to let me know! Which is a problem since I was not even made aware, so that I could be watching for a card - which by the way is linked to my bank account - that would be sitting in my mail box for anyone to take! Turns out the card had already been mailed to me in december, and for some reason it was returned in the mail, back to target. All this is going on, without my knowledge, and not one word from target! Nope, I had to call them - after being embarrassed at the register today. And why cancel my card? Why not do what banks do - activate the new card when it comes?

So as of today, target will be sending me a second new card, but I was told that it could take up to 3 weeks! My response, "really? Well, I guess I won't be shopping at target for at least 3 weeks then. "

At the end of the call, when I was asked if there was anything else they could do for me (Ha, ha) , I asked to be transfered to the "how's our service" survey, because I was going to let target know exactly what I thing of their service. He said he would transfer me, and surprise... He hung up on me. So I called back, went through the whole recorded bs thing again, asked again to talk to someone about target's service, and was told that their customer relations dept was not open on sunday, and that I would have to call back tomorrow.

In conclusion, I probably should have just cancel the red card. Its been more trouble then its worth. I guess target thinks they're providing me some kind of courtesy and can't be bothered with good business, like protecting their customers. Target is making it easy for fraud to happen, and inconveniencing their customers over and over again. Meanwhile, i'll be waiting at the mail box for the next 3 weeks, now that I know I have to, for my own protection.

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