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Steak 'n Shake Enterprisesburger quality & time

Hi, I just got my food from the Dayton, Ohio location and I am very let down by the quality of the burger and the time it took for me to get it. It took me 20 minutes to get 2 burgers& 2 fries which is completely unacceptable. The burger was so burnt it is not edible. I drove to 4 different drive thru's to get a quick bite to eat, and the one that I find was not even worth the drive. I am very let down, and I am hoping you all can fix this problem.

Thank you, alyssa

Steak 'n Shake Enterprises

Al
Nov 22, 2018

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