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Sonic Drive - In / anyone with a complaint

1 United States Review updated:
Contact information:

This is a simple solution to your complaints regarding Sonic Drive-In's across America. If you experience a problem, simply call 1800-OKSONIC. The customer service representatives will resolve your issue and send a trouble ticket to the affected store and the store franchisee. If problems are not resolved at a store, the store can be stripped of franchisee rights and be forbidden to open.

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  • Ca
      6th of Jul, 2010
    0 Votes

    after calling in a complaint about being charged for extra flavorings and not receiving them (happened on more than one occasion), i decided to try was 2:15p.m. during happy hour...again it happened...i opened the lid to check and i did not see the extra flavoring of extra lime and extra strawberries in my strawberry limeade... the drink tasted watered down...when i asked the lady at the window - operator #3 if the flavorings were added, she called back and asked someone and they assured her they were put in...the drink actually tastes like someone left some of their drink and just filled the rest up with ice and water...this happened on shift: c and the tkt# is 0166...the phone number listed on my ticket is 706-321-8727 and it is to a fax machine...the store #is 3507 and is located on manchester expressway in columbus, is sad that a business with a product as tasty as the properly made strawberry limeade would not care to make it the best they can...cathe watson, 1121 30th street, columbus, ga number is 706-5073711

  • Dh
      8th of Oct, 2011
    0 Votes

    The number is actually 1-866-OK-SONIC. The information provided about the hotline is mostly true with one huge exception. Priority complaints, as we call them, have no bearing whatsoever on the franchise agreement between the owner and Sonic Corp. Franchise rights cannot be stripped because of priority complaints, only for such things that fall into the category of failure to operate in accordance to the franchise agreement. This includes issues such as not ordering the correct food from the correct place, unsanitary work practices, or failure to pay royalties. Please don't go blasting anyone with complaints and threaten to have their franchise rights revoked. The partner will most likely laugh at you when you say this.

  • Am
      17th of Jun, 2014
    0 Votes

    I was told that they wasn't going to give me my last pay check until real late but they would be closed when I would be able to get it. They pay you at really horrible times especially the sonic ion Zero St in Fort Smith, AR.

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