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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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7:36 pm EDT
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Sears they damaged my hood

They dented my car hood !
I took my Buick 02 Century which is totally fine to Sears Autocenter and have my transmission fluid changed (just for maintenance because my car runs great). After finishing doing the service, I returned back home and just 3 hours later, I discovered a dent on my car hood on the front (Which looks like a hand or palm print) as if somebody have pressed teh hood strongly and made the dent. I did not notice anything when I left sears. But I did see the dent at my home. Once I did that, I contaced them and told them about the event. They only took some photos for my car and informed me they will contact me tomorrow.
I have not heard anything from them yet !
Depsite the fact I am a regular customer with Sears ...

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Update by Bravo Al-Hamadani
Aug 26, 2011 10:35 pm EDT

I am happy to say that I have received a compensation on my Vehicle today from Sears Sedgwick Claims Management Services. on 08/24/2011
Thank you !

Update by Bravo Al-Hamadani
Jun 02, 2011 2:19 am EDT

To James H.,
I have contacted Sears online and informed them about the event on my car and they directed me to the local Sears general Manager (Tina Jackson) in Hattiesburg, MS. I talked to her and she said she is doing an investigation and she will contact me once they find out what happens. Its been almost a week since the event happened and she hasn't contacted me yet.
Anyways, what happens has happens and this will never change the fact that my car is dented. Whether they will try to fix it or not, this remains a misfortunate event. !

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6:20 pm EDT
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Sears warrenty rip off!!

I purchased a GE Profile Washer and Dryer April 2010. I have had 4 repairs so far and they do not stick to their repair time. I have lost 3 days of work waiting for them to come on their assigned time. They have parts shipped which takes 3/4 business days and set appointment 1-2 weks after parts arrive. I have had the aggitator replaced, heating element in the dryer, computer part and now the [protected]@ This is a nightmare. I have a family of 4 and this has caused me so much aggrivation. I will NEVER recommend any GE products/Sears. I was forced to purchased additional warranty after 1 year for $190. For what? They do not stand up for their products at all. Furious in Staten Island, NY

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3:09 am EDT
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Sears rip off

Remove PostThomas Stubblebine
unbeliveable thathe auto dept.. shuch a large, use to be upstandind store. now resortes to ripping off people in the auto repair shop. went to middus to get under carrage checked, was told two shocks were broke, took to sears because they were under warenty. sears said they were not broke, I asked to see them when removed, so they distroyed them so no one could tell any thing! coust me over 200 dollers to replace the shocks... not to metion the machanic did not replace spare tire the right way it was just flopping around under my explore. also the next day i had to take it back to middus to fix parts under the frount end i truly belive the had something to do with braking.. hard to belive it was fine the day before sears RIPPED ME OFF!

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6:52 pm EDT
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Sears refusal to replace or honour warranty

Last may 2010 I purchased a Sears Crafsman lawn mower (Kohler engine) with a 2 year warranty. Two weeks (two uses) after I ran the new mower it refused to restart after cutting front lawn. I brought the mower in for replacement at which point they refused and stated that they would attempt a repair. After much feuding and a supposed back order of a part, I received my mower 8 yes EIGHT weeks later. It seemed to function for the few times I used it until end of season. This year spring of 2011 the same issue came back. The mower would not restart after cutting one half of lawn. I then brought the mower back for repair (still under warranty). Now 3+ weeks later I'm told it needs a new carburetor and nothing could be done until I surrendered 40+ dollars. I proceeded to explain the previous issue and repair regarding this mower and asked to speak to a manager. I was told that no one is available and that someone would call me back. This has happened for approx 5 calls and counting within 3+ weeks. Sears is holding my mower that I fully paid for hostage and refusing to honor the warranty. At this point I'm considering small claims court. Robert P

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feedupwithkohler
lewisville, US
Mar 25, 2013 9:40 pm EDT

go to the kohler web site file a complaint, , then write the head of sears, wal mart, and other chain stores and warn them of the possible damage to human life, , my engine blew up sending pieces 50 feet or more from the mower after it was running 2 mins, , just checked the oil and stuff before i started it, , , , , its the kohler engine, , made in china...

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Mader customer
Cobourg, CA
Sep 04, 2011 8:03 pm EDT

Me 2
here is my story
Sears poor Customer Service and Warranty Repair

June 2010, purchased a lawn mower from Sears in Cobourg, Ontario, Canada.
November 2010 Engine quit and gas was leaking out of the carburetor. Returned to Sears for Warranty repair. Was returned to me in Dec. and not used until spring of 2011.
May 2011 used machine 3 times and same problem. Returned for repair
July 2011 Machine finally returned to me. Delay due to no parts
July 2011 used machine 2 times and same problem.
July 26th After an hours run-around with Sears automated phone system finally got hold of a real person and, hoping for a faster repair, I asked for ‘at home’ repair service. Was told ‘yes’ and scheduled an appointment. Then, shortly after, got another call from Sears saying no home service would be provided unless I would pay $100 service charge. I e-mailed Sears Home with my complaint and asked for a replacement machine.
Aug 6th after sending a follow-up e-mail, I received a reply saying ‘yes’ they would send out a repair person at no cost to me.
Aug 8th received a call from Sears’s service setting up a date of Aug 11th for this visit.
Aug 10th Attempted to contact Sears to confirm visit. No luck
Aug 11th, Sears called and rescheduled visit until Aug 18th. Tech on holidays
Aug 17th Sears Called – no replacement parts and repair visit delayed indefinitely
Aug 18th Another e-mail to Sears expressing my displeasure at not having a serviceable machine, essentially, for the whole summer, I again asked for a new machine.
Aug 27th finally got a reply saying repair parts may be in Sept 8th. By this time my patience was exhausted. I replied asking for a new machine by Sept 1st or I would post my complaint on line.
Sept 2nd Sears phoned and left a message saying the part was still on back order. No mention of supplying me with another machine or anything.
Throughout these many exchanges of e-mails and phone calls, my requests for a new machine and for another contact person higher in the organization were completely ignored. All I ever got was
“Thank you for bringing this to our attention”
“Sorry for the inconvenience”
“Thank you for your patience”
I feel this is the worst customer service I have ever received from a major retailer.
I also feel I have been more than patient
All I ever asked for was a working lawn mower. I was never even offered a loaner machine.
In my mind Sears is telling me “We will fix your machine when we get around to it and we don’t care how much inconvenience we are causing you”
It will be a long time before I ever make another major purchase at Sears

butch brooks
butch brooks
Millbury, US
Jun 19, 2011 10:04 pm EDT

i have the same problem. waiting 45 days for a carburator that is on backorder from the factory in CHINA. must be on a slow boat, LOL

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5:21 pm EDT
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Sears repair service and escalations

Sears Canada is terrible. They repeatedly cancel repair appointments. Customer refuses to escalate complaints (I could not speak with a manager and no manager would call me back). I wrote a letter to the president and received a call back, but they do not leave a phone number to call them back. They simply refer you back to a generic 800 number if you want an update. It has been over a week since I spoke with someone from the office of the president and still have no resolution. Brutal. I will never purchase anything from Sears Canada ever again.

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Jet_Zhang
Thornhill, CA
Feb 25, 2013 4:18 pm EST
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Sears repair service is terrible. My fridge did not work. I call the Sears service and on Feb. 8 came a technician. He changed a relay and charge me 250 dollars, then promised it would work. Then after 1 day I found it's not worked. I had to call them again and second time a guy came to say I need to change another part for 40 dollar. He would go back to order that. Then after 1 week the third guy came said it's not that part and should cost 80 dollars to repair it. It will take only 450 dollar to buy a new one. Why they did not tell me the first time they came it will cost that much to fix it...

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11:45 am EDT
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Sears service dept. (auto)

Just want to warn people about Sears service Dept.(AUTO) Wilmington N.C, I went to Sears was going to let them change my oil in my BMW until when i asked the person(male) to check my oil in my car, his response was that the only way he could check the oil was to drain all the oil out! Im not that stupid you dont drain the oil out to check it. So tell me where do you find these people? No telling what they would have done if i had actually let them change the oil maybe take the engine out for an oil change. Unreal! So i hope this information will be usefull to others. Thank you Susan

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2:51 am EDT
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Sears Lights on burning

I bought a Sears Kenmore Elite Trio Fridge Mfg in 2007, M/N# 795.[protected] bought new in November 2008 and got a one year warranty, of course it was after that that I started seeing the light on at night through the french doors, The Lights were causing the refrigerator to get warm, so I took the one of the bulbs out and that seemed to work, well now its to the point the lights stays on longer and I'm not totaly sure if it was a bad switch or the control board, Sears had replace free of charge some units but not mine even though I have the same problem as the others, then they told me I had to pay to fix it, what a bunch of bull.

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3:50 am EDT
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Sears apliance repair

My name is David Doyer we had purchased the appliances repair program. Sears has been out to our house over three times for the same problem with our refrigerator we have lost over $600.00 in food. We have been inconvenienced for over a month every time the fridge rater brakes down sears can’t get any one out for a week. This is extremely poor customer service. I own two businesses have 7 children living at home. If I couldn’t provide better customer service than that in my business. I wound be forced to outsource or go out of business. Sears needs to start doing business like Wal-Mart

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10:46 pm EDT
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Sears noise

I bought today a zero turn rider model 247.28933 . i drove 4 hrs to get it . the lawn mower make 2 noises 1 is the motor. the second is i dont know to me it sounds like gears are grinding. the second noise is louder than the motor. When i called to ask question i just got passed from one person to another. i got no answers. is this normal. when i call a different store they wouldnt answer my question. when i tried to set up a apptment. they tell me it well cost me if their is nothing wrong. i dont know if their something wrong i just know that ive never heard a lawmower that is this loud and with 2 complete noises. when i asked about returning it i still cant get a straight answer. WHAT CAN I DO

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JKDE
, US
May 23, 2011 1:44 am EDT
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Return it immediately and get a different mower. Sears has a Satisfaction Guarantee. Tell them you are not satisfied.

Try out the new mower at the store BEFORE you bring it home.

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1:41 am EDT
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Sears unauthorized charge on my credit card

I live in boca raton, florida. i telephoned your boca store and your hialeah store. Nobody could
help me. A charge on 4/19 for 388.37 appeared on my bank of america credit card statement.
To my knowledge, I did not make this charge. Please remove it from my account. I would
appreciate a response after your investigation. My name is Margaret A Slivka. Thank you.a8524

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8:04 pm EDT
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Sears dishwasher

I went into the Sears store located in Lynchburg, VA to look into purchasing a dishwasher. I found the one I liked the best and talked to one of the sales guys that was working and he was really helpful and told me a lot about it. So that evening on March 13th I went on Sears.com to purchase the dishwasher. In about a week the dishwasher was delivered to my house. I called and scheduled an installer through Sears and when he came he could not complete the installation because the model dishwasher that I purchased was not made to fit in my kitchen set up. I was not aware of this Issue when purchasing this dishwasher, seems like the sales man would have mentioned this since only two models are made this way – Samsung and Bosh. He told me all I had to do was find a different dishwasher that was made with an open bottom and let Sears know which one I would like and they would order it and install it free of charge.
I went back to the store, the manager was really rude and told me that he could not handle anything at the store and I had to call Sears.com. The store manager kept telling me that the installer didn’t know what they were talking about and that he had to pay “his” employees to do another install.
I called the 1-800 number several times and finally placed another order and I thought all was fine. I was told that I was making a “swap”. I called a few days after to check the status and there was no record of the order, it just never happened.
My fiancé spent a whole morning (4hours) on the phone with Sears.com being transferred and hung up on. Someone would tell him to hold on and he would be connected to someone that had no clue what they were talking about and didn’t know the issue we were having.
Finally Trevor spoke with a manager in Lynchburg and she said that everything was straightened out and I would have a new dishwasher soon. Also she said that the extra charge would be taken off soon as the Samsung (wrong dishwasher) was returned.
Over the next month I received 3 different calls from the delivery department wanting to schedule a delivery and the second and third person said that they had no record about the first person calling. This went on and on for weeks. Finally I was told I would get my dishwasher at the end of April. I got a call from someone at Sears.com telling me that it was inconvenient for my installer to pick up my dishwasher in Ohio, well I guess so I am in Virginia. It was supposed to be delivered here in Lynchburg, VA, I told her, and she said she would fix it but it would take longer to arrive. Well duh!
A week later I get an email that says that my dishwasher is ready to be picked up in Indiana! I don’t know how it made it there!
After being so frustrated I posed some things of Facebook. No one would talk to me. Store managers would not return our calls, there was no one that would help I was stuck. Finally I was put in touch with Dee with Sears Media Department. She looked into everything and was the one to finally get the dishwasher to Lynchburg and it was finally installed in May.
Now I am trying to get a $450.00 charge off my credit card from the Samsung Dishwasher that was returned to Sears and after weeks of phone calls Dee finally tells me that there is no record of me paying that $450 and that it was done as a “swap”. My credit card statements have the charge!
It seems like the only way I get a phone call is when I post something negative on Facebook. I am still out of $450 and no one will give me my money back! I have spent hours on the phone and get nowhere.

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srchng4care
garland, US
May 21, 2011 3:48 pm EDT
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well whatever the post was boring anyway and will you stop calling me irish where did that come from anyway?

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srchng4care
garland, US
May 19, 2011 9:46 pm EDT
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brenda thats stupid the sales guy could of asked her or talked to her about or something especially if she said there are only 2 made that way she may have "needed" to know that but the guy on the phone could of mentioned as well..

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12:24 pm EDT
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Sears assenbled gas grill fell out of my truck on the way home

This is the E-mail I sent to the Complaints board about the grill I bought from Sears and what happened, when I brought it home in the back of by truck. I feel it is unsafe to have this grill assembled to transport it, because of what happened to me transporting it home. The last correspondence I sent to Monica I asked for her Supervisors name so I could write to that person and I never received a reply from Monica. Is this how Sears works if someone doesn't agree with your response you just stop communication say your sorry and that is the end of it. I am looking for a refund on this grill and I will have to keeping trying until I get a better answer.
Maybe I will have to go to the attorney general or the better business burro. Maybe I should just put a sign on the grill and place it outside the Sears Store saying this is what can happen when they assemble you grill. Its junk anyway what do I care at this point, especially when Sears doesn't seam to care.

Ronald Hawkinson
16190 Quality Trail N Scandia, MN
[protected]
[protected]@frontiernet.net

Dear Ronald Hawkinson,

Thank you for your recent correspondence. We are always interested in
hearing from our customers. We apologize for any inconvenience you may
have encountered with the grill.

At this time, we must stand behind the store?s decisions in this matter.
We apologize for the inconvenience.

Again, please accept our apology for any inconvenience you may have
encountered. We appreciate your business and value you as a Sears
Holdings customer. We certainly hope you will continue to make Sears
Holdings your choice for quality and value.

Sincerely,
Monica W,
Retail Customer Care
Sears Holdings Corporation

Original Message Follows:
------------------------

Name: Ronald Hawkinson | Address: 16190 Quality Trail N | City:
Scandia | State: MN | Zip: 55073 | Country: United State | Day
Phone: [protected] | Evening Phone: [protected] | Email:
[protected]@frontiernet.net | Comments: I purchased a gas grill #2071
16656 at the
Sears store in the Maplewood MN Mall on 4/30/11 Sales Check #
[protected]. I was told there was free assembly and they would put the
grill in the back of my truck when I came to pick it up. I received a
call on Monday May 1st that my grill was ready to pick up. What I wasn't
told was how top heavy these grills are and by having them assembled at
the store there was a good chance that it could blow out of the back of
the truck when transporting it home standing up. I went to Sears on
Tuesday 5/3/11 around 4:30 pm to pick up my assembled grill. When the
warehouse men brought it out to my truck they asked if I wanted it
standing up or laying down. I said standing up thinking that way it
would not get scratched. They put the grill in my truck and they took
all the loose parts out and owners manual out of the grill gave them to
me and left. I put double bungee cords around the grill to the hold
downs on my truck box thinking this would hold the grill in place and it
was not enough. I did not realize the grill was so top heavy the cords
would slip down the grill would tip over and fly out of my truck on to
highway 36. I was lucky no one hit the grill and I wasn't hit by a car
when retrieving the grill off the highway. A nice young man stopped to
help me lift it back into the truck. When I got home I called the store
and told the department manager what happened and that I was very upset
and I wanted to return the grill and he told me once they put the grill
in my truck it is up to me to properly tie it down and bring it home,
they are no longer responsible for what happens after that point. I
said you should tell customers what can happen with these grills and how
unstable they are. I could have been hit by a car trying to retrieve the
grill off the highway of someone could have hit the grill. If I would
have realized how unstable these grills are and what could happened I
would have left it in the box and put it together when I got it home. I
also asked to talk to the store general manager and he said he would not
be back until Thursday. On my Bill it says Satisfaction Guaranteed or
your money back. I am not Satisfied and I do what my money back.

Ronald Hawkinson

I still have the grill and am willing to bring it back anytime. That should be enough proof.

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no_really?
Middleton, US
Jul 06, 2013 8:58 pm EDT

You can't honestly expect them to give you a refund. What if you sent in a grill to be repaired and they dropped it off their truck and they said you're responsible for the damages because you didn't warn them it was top heavy? That would seem outrageous right? Right. It goes both ways. Sears isn't responsible for your stupidity in transporting your brand new, expensive merchandise.

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JKDE
, US
May 19, 2011 2:09 pm EDT
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It is up to you to properly tie it down and bring it home, not Sears.

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5:15 am EDT
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Sears poor customer service!!!

I bought a 50 inch TV 3 months ago. The TV was a reconditioned TV. The sales person assured me that it would be as good as new due to the fact that it has new parts. about a month after we broght the TV home we started to notice little lines on the screen, now there are more lines and VERY noticable. We took the TV back to Sears. The return department took the TV and gave me a slip, stating that I had to take the slip to electronics and I could either get a return or a replacement.
I gave the salesperson who sold us the TV the slip. He kind of looked at it and told us that we could NOT have a replacement or refund. I explained that the return department accepted the TV and gave me the slip and that I did not want my money back just a TV that worked right. I was told that the return department did not know what they were doing, and there was nothing that could be done to help me. I asked to speak to his supervisor.He walked away to get her.

The salesperson and Store director stood talking to each other in plain view for about 10 min. before she walked over to me.
Zandra was VERY RUDE! She did not even want to listen to ANYTHING I had to say. She told me that there was nothing they could do at the store to help me. Then threatened to have mall security escort me out. I asked for her supervisors phone number, which she did not give me but an 800 number.
I had to go back to returns and get the TV .I drove an hour for this!
If I had wanted to buy junk I would have gone to the swap meet! I thought SEARS would have a little better quality merchendise.
I work in a grocery store and that is one of the MOST important duties that I have. Providing good Customer Service is NOT an option! but a MUST. If it weren't for the customers I would not have a job. Even if there was nothing that ZANDRA could have done, she could have offered to help me by setting up an appointment time to fix the TV.
I think SEARS need to retrain there store directors and maybe teach them some manners to. I for one will NEVER buy any high dollar items there again, to bad for SEARS because I am remodeling and am in need of a refridgerator, more TV's, stove, and washer and dryer. :p

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8:49 pm EDT
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Sears order #e960004

Order battery Order #960004 Part # 424010 on 5/11/2010. Wanted to cancel 30 minutes later and was told I could not cancel. the computer wouldn't not allow. I was told to call back after receiving the package to obtain and
Return Authoriation. Called 5/16/2010 to obtain Return authorization and we were given the address
for returning but no authorization number. Called again the same day and we were told a Return authorization would be emailed to us within 30 minutes. DID NOT RECEIVE! Called again on 5/17/2010 and we were told it would take, at least, 24 hours to receive a Return Authorization by email. STILL HAVE NOT RECEIVED. We were also told it would cost us $5.93 for return postage BECAUSE YOU COULD NOT CANCEL 30 MINUTES AFTER PLACING THE ORDER.
This is 5/18/2010 and we still do not have a RETURN AUTHORIZATION. We spoke to Maddi, Lanita, Kelsey, then Colandra except when we tried to call the same person, no one knew them. We just purchased today a new Garage Door Opener and would have purchsed again from Sears but after this CUSTOMER SERVICE. I DO NOT INTEND TO PURCHASE FROM THEM AGAIN. ADDITIONAL INFO. ON PKG. [protected] 12 DEPT. 98 DIV. 098 SUB DIV. 071 STORE NO. 7701 ORDER NUMBER E960004 CUST ORDER. CAUDI

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9:46 pm EDT
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Sears racial profiling

my name is Milos Trtilek and Im customer of Sears for last 30 years.At the Sears stores I always got very good service. Since last year I started delivering Whirlpool products to Sears outlet center 701 Osage st Denver Co. Again I have to say very good service very nice people. What is this complaint about is the leader of the security she is older woman day shift. I asked her what is her name but she refused to tell me. She has no name tag. Since I started deliver Sears outlet store this security guard is after me. I have to drop the trailer to make delivery. Every other driver can park tractor next to the trailer I have to go to the parking lot. This guard always makes sure my trailer is blocked and sends Sears Driver home. Sometime I have to move another trailer just to get out. I asked this boss guard who will pay for this I was ignored. Today may 17 2011 this guard told me I can not park in the parking lot. This security guard accused me of speeding on sears property several times.Im driving in the U.S. 27 years and never I was speeding on private property.I live in the states 30 years and I still have strong accent.I dont thing security guard job is to bully drivers around. I never had any problem delivering big company like Wal Mart Target K Mart and others. I hope you can help me with this problem. Milos Trtilek 6770 W. 70 avenue Arvada Co 80003 E mail [protected]@live.com

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7:48 pm EDT
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Sears quit working

I bought a hammer drill for aprox. $70 on aug. 28.2010. The variable speed in the trigger is not working, It's all on forward, or all on reverse. No in between.
When I tried to exchange it they told me my 90 days were up. Well if Sears only has 90 days on tools, ...good bye Sears. I may as well shop else where.
I know I won't be back unless they do right by me. I only used that drill maybe 6 times. To drill a wood hole... not concrete or as a hammer drill as yet. Geeesh
Already it's junk. As an electrician, if i did my job as many "service" people do theirs...I'd have killed someone. This sure is a sorry state of affairs for a Viet Nam vet and a retired fortune 500 company employee to have to endure in America. I'm pissed.

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Update by journeyman
May 17, 2011 7:50 pm EDT

Since I HAD to give ALL MY info just to have my voice heard, ...YOU better not harass me or you don't know who your dealing with!
Just send me a NEW drill !

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Chippy55
Carnegie, US
Jul 14, 2011 4:16 pm EDT

I also have a Sears Hammer Drill that I bought maybe 6 years ago, and I have drilled exactly 3 holes in cement, with the first one requiring me to purchase a real long masonry bit, and an extension from Sears. The 90 day warranty is absurd, the drill looks like it's brand new, has about a total of 20 minutes use, and it just quit working. I mean, I could understand if it was being constantly used every day, nothing lasts forever. I'm going to go plead my case to Sears, and hopefully they'll look at the condition, and give me a price discount on a new one, if not, bye bye Sears.

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JKDE
, US
May 17, 2011 8:22 pm EDT
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Sears power tools only have a 90 day warranty. You can buy a replacement speed trigger assembly from Sears parts and replace it yourself or pay Sears service to repair it for you.

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1:24 am EDT
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Sears unsatisfied and used employee

I am a employee at sears who recently got hired ... Let me tell you a little bit about this unorganized store!
I was scheduled to work in the childrens department as a MCA what ever that is? Well anyways they had me working in all departments for days just starting not knowing where anything is. I finished my computer training and everything ended up not likeing the kids department because of it not being organized! Well anyway currently the store has no head manager and the store is a mess they exspected me to cover one whole department alone! just starting it hasnt been a month yet im not even comfortable yet. This was the mens department by the way... anyways i applied to be a cashier endeed up a mca out of nowwhere... THIS STORE IS HORRIBLE PROOMISED 20 HOURS AND DONT EVEN HAVE HALF OF IT! SEARS DANBURY IS CRAP AND I WANNA QUIT BUT I FEEL LIKE THERE TRYING TO MAKE ME QUIT WANTING ME TO WORK EXTRA FOR NO MONEY AGAINST THE LAW FIRST OFF TRYING TO SAY I DONT TAKE A BREAK WHEN I DO AGAINST THE LAW! THEY NEED MANAGEMENT BECUASE WHO EVER IS TEMPORARY IS DOING A POOR JOB!
THEY ARE TRYING TO USE BE AND ABUSE ME IVE GOT CUT ON THERE CHEAP EQUIPMENT OVER THREE TIME THE STOOR IS HOT IT HAS NO AIR CONDITIONER ALL U HEAR IS CUSTOMERS COMPLAING ABOUT THE HEAT ALL DAY LONG THEY HAVE NO MONEY TO PAY PEOPLE TO WORK BUT YET THEY KEEP HIRING WHERE THEY DO THAT AT?

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6:57 am EDT
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Sears the worst customer service in my life

I had purchaced a pair of earrings for my mom for mothers day. And after I gave them to her she noticed the claps was bad on one of them and asked if I could exchange them for a knew pair so I took them in a few days later when I arrived at the store the on 5/11/11 @5:15pm there was two sales clerks in the jewelry dept. A man an women the lady (Jennifer) was to busy talking with another sales lady from the shoe dept. To even actnolige me for the first 5-10 minunutes passin peanut m&ms back and forward I then asked them if I could see some other earrings that where in the display case an get apricing on them she did what I had requested. An then I asked if I could exchange the earings that I had purchased for the other pr which was different then the iniatal pr that I had bought. She then said cause I didnt have my reciept that I would be unable to exchange for a different pair. Thats fine I replied an asked if I could exchange for the exact same pr that I had bought because the one had a diffective claps and she tthen replied with attuide an said no because how does she know if these were not stolden (Who says that to a customer) I then said that I would like to speak with the manager she said the manager wasnt there an so I asked for the managers name so told me the managers name I asked if she could write it down she said no! If you want it you can write it down I said thats fine jennifer you better hope I dont find my reciept an it have a survey on it cause I will be filling one out. Jennifer then replied with "good have at it"... I then grabbed my earrings back from the counter an walked away. So upset about the way I was treated I was shaking who does that I have never had been treated with such back customer service in my life... I have been shopping at sears for over twenty years an to be treated that way.. One thing about sears is its hard enought to find a cash wrap but to find one and be treated like that is very unprofessional

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JKDE
, US
May 12, 2011 7:17 am EDT
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Sears said no exchange or refund without a receipt because they do not know if the earrings may be stolen.

Every store requires proof of purchase for exchange or refund.

They did not accuse you of stealing anything.

Get your receipt, go back and exchange them before it's too late.

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7:41 pm EDT
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Sears chat associate lied in placing order

I was ordering 4 mattresses online from sears when a chat associate popped up and asked if I needed assistance. I proceeded to ask questions and place my order through him. He gave me the price with tax and delivery. I asked if that was the final price. He said yes, it was the total charge and I gave my credit card info to him (Stan) through the chat window. I had never done this before and will never again. When my confirmation email came, the price was $30 higher than he told me. I called to ask why and what happened and was told that he has misinformed me. How is this possible? Can a company just decide to charge a different price after you have agreed and given out your credit card info? I would advise people to stay away from SEARS. I know I will.

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Sears Glass Range Top Exploded

Having a nice quiet evening cooking dinner on this 5 burner Kenmore Gas-Glass Top stove and then bam the glass top exploded into thousands of pieces with glass shards flying as much as 8 feet away! What a shock! The stove works but the glass deck is gone... never heard of anything like this. A visit to the nearby Sears left me with no answers... or help. What to do?

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vickyanddavid
Washoe Valley, US
Jul 20, 2011 2:04 am EDT

I am so mad at Sears right now I should not be typing this. I have Sears Gas Range Model #790.[protected]. We had to wait approximately 10 days to get a repairman out to replace the oven ignitor. The visit and parts - labor came to $254.95. I used the oven for the first time 3 days later. Set the oven to preheat at 375. It seemed to take longer than usual to preheat. I had just turned away from the stove when I heard a loud pop. When I turned around the LEDs on the stove top were all blank and the oven had quit. I called Sears and was told it would be another eight days before someone could come out and check it out. Also, if it proves not to be the ignitor I would have to pay the $129 service call again. What are the odds that this problem is not related to what they did to repair the stove. If it is not fixed on the old repair ticket I am done with Sears. I will not repair it again at my cost and I will shop elsewhere for a replacement.

Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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