Sears reviews and complaints 1
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Sears - the worst customer service in my life
I had purchaced a pair of earrings for my mom for mothers day. And after I gave them to her she noticed the claps was bad on one of them and asked if I could exchange them for a knew pair so I took them in a few days later when I arrived at the store the on 5/11/11 @5:15pm there was two sales clerks in the jewelry dept. A man an women the lady (Jennifer) was to busy talking with another sales lady from the shoe dept. To even actnolige me for the first 5-10 minunutes passin peanut m&ms back and forward I then asked them if I could see some other earrings that where in the display case an get apricing on them she did what I had requested. An then I asked if I could exchange the earings that I had purchased for the other pr which was different then the iniatal pr that I had bought. She then said cause I didnt have my reciept that I would be unable to exchange for a different pair. Thats fine I replied an asked if I could exchange for the exact same pr that I had bought because the one had a diffective claps and she tthen replied with attuide an said no because how does she know if these were not stolden (Who says that to a customer) I then said that I would like to speak with the manager she said the manager wasnt there an so I asked for the managers name so told me the managers name I asked if she could write it down she said no! If you want it you can write it down I said thats fine jennifer you better hope I dont find my reciept an it have a survey on it cause I will be filling one out. Jennifer then replied with "good have at it"... I then grabbed my earrings back from the counter an walked away. So upset about the way I was treated I was shaking who does that I have never had been treated with such back customer service in my life... I have been shopping at sears for over twenty years an to be treated that way.. One thing about sears is its hard enought to find a cash wrap but to find one and be treated like that is very unprofessional
The complaint has been investigated and resolved to the customer's satisfaction.
I agree that the service you received from our sales associate was unprofessional and on behalf of Sears I sincerely apologize. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at smsupport@searshc.com. Please send us an email providing a contact phone number and the phone number the earrings were purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name (Lil Bee) for reference to your issue and we do look forward to talking to you soon.
Thank you,
James H.
Social Media Moderator
Sears Social Media Support
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Sears said no exchange or refund without a receipt because they do not know if the earrings may be stolen.
Every store requires proof of purchase for exchange or refund.
They did not accuse you of stealing anything.
Get your receipt, go back and exchange them before it's too late.