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Sears Customer Service Phone, Email, Contacts

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Sears complaints 2942

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11:32 pm EDT
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Sears missed appointments

Today was the second time that an appointment to have my refridgerater repaired was made. Last Saturday I took the day off to be home between 8am and noon and the repair person was a no show. Didn't even call to say he was not coming. I had several heated conversations with the people on the phone but no appologies. Finally I talked to a supervisor who rescheduled at a reduced cost for today (Friday) so I took a half day off and AGAIN no show. When I call back to complain about this time the girl litterally said to me "I can connect you to my supervosor but it wont do any good, they wont be able to help you either". And they always want to reschedule like that will help at all. I am so mad I could scream. and of course there is nothing that can be done, NOTHING. It amazes me that they are still in business. Please get your appliances repaired elsewhere.

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Turtle Creek
Kenwood, US
Jul 15, 2011 3:39 am EDT

I have a Master Protection Agreement for my refrigerator and called 1 month ago for an appointment to fix our refrigerator. The appointment was for today from 1-5 pm. I called the phone number to confirm this appointment this morning. No service person ever arrived. I was just told, after the 3rd time I called, that no technician was ever assigned. What type of Protection am I paying for? The next appointment is for 2 weeks from now that is totally unacceptable. I want a refund for my MPA.

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5:40 am EDT
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Sears auto repair

I have been a Sears customer since 1985 and there is an associate by the name of Bob that is very unprofessional with me. I been taking all my vehicles to be repair and this individual has treated me very cruel to me. He needs to have more techniques about treating the needs of each customer. I will never take my automobiles while he is working there. He tends to look down at the customers then helping and fullfilling the needs of the customer. Something needs to be done about this individual. I understand that according to the sales receipt that there is a 6 months or 6000 miles warranty when working on your vehicle. He did not bother on looking upon that contract

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5:34 am EDT
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Sears glasses

On 02/28/11 my daughter and I went to buy glasses at sears optical. i had went to my previous provider but they offered me the glasses in 3 weeks. sears offered me it in 2 weeks so i decided to get my prescrption glasses there instead. after a month of making my purchase and i calling every two days they delivered the glasses and offerred me a 10% off the total purchase for the inconvienent delay but it didnt happen. I felt over promised and under delievered. On the same date I purchased a pair of glasses for my daughter. Today 04/17/11 we went back to sears optical in Northridge, California and complained about the glasses that my daughter got. One corned chipped just by my daughter wearing them. I was told at the day of the purchase that the glasses would break or chip if my daughter was to drop them however this is not the case. The glasses were defective. Sears optical employee told me i have to pay 50% in order to get the glasses repaired and sears has a costumer satisfaction guarantee for 90 days and its been only a month. I feel very agrivated, abused, and discriminated and I dont understand why sears offers a guarantee if they dont honor it . I do request that someone with authority to contact me at [protected]@yahoo.com immedietly. The receipt number for my daughter is [protected] and mine is [protected] Thank You, Erick Milian.

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gary kistler
Hilliard, US
Jul 13, 2011 10:04 pm EDT

I paid $300 for sears progressive glasses after 1 year the lens began to separate. I took the glasses back and was told it was my fault the I must have used some unknown agent to clean them. I did not. They offered to sell me another pair.
the glasses were purchased from dr stephen averitt and asociates inc 5053 tuttle crossing blvd. dublin, Ohio 43016
I will never shop at sears again too many stores that do not rob you.
gary kistler

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adreeyen
oh hi, US
Apr 18, 2011 6:08 am EDT
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I feel for you friend...

One time I went into my local mall eyeglassery and just wanted my glasses cleaned. As the glasser was cleaning them she broke the lens and started to laugh--I started to tear up. I had to wait there blind while they made me a new lens. Who knows what kind of tricks they played on me in my handicap.

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6:13 pm EDT
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Sears scam

On April 2 of 2011 i placed an order for 4 xbox 360s kinect bundle(sale price $200 retail $400) 1 for me 1 for my friend and 2 for export. However such items were never delivered despite having me on the phone giving my tax details and lots of private information they asked for before placing the order. Once the order was placed 3 days later the order was cancelled and i got my cash refunded 5 days later Reason: OUT OF STOCK(YEAH RIGHT!), not to mention i lost 15 dollars in overdraft fee in my bank.

4 days later the same xbox is posted by sears on their webpage for $300(Retail 400). I decided to buy 1 to avoid the phone call where my details were going to be asked for again. Payed via Paypal because lack of funds. 3-4 days later I get refund and now i lose 13 dollars because for some unknown reason Sears decided to give me less cash for what i paid for.

I dont know whats their deal but i went to a store nearby and seen 10+ Xbox's on stock. The out of stock reason is just lie, and i can assume they borrow my money for limited time and give it back without me receiving any interest =S.

Just dont shop at Sears online as I am not the only one with such issues, if you run with those then you will find yourself grieving for money back especially when you need it the most.

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2:03 am EDT
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Sears delivery service

I just had a delivery tonight (April 14th) from Sears Canada Inc. They contract out their delivery service and I paid for the delivery of a washer and dryer. When the truck arrived, the delivery guy jumped out with his tape measure - walked in my house looked at my basement door and said the dryer won't fit ...I will put it back on the truck and walked out. I walked out behind him and he asked if I wanted the washer delivered as that would fit. I asked how wide is the dryer and he said I was short one inch and basically don't yell at me or I will leave now! I told him just one moment and I will remove one side of the door jam going into the basement and that would give him one inch that he needed. The point is here - he was in such a hurry and so dam rude that I was totally disgusted! No customer should have to put up with this "third" rate service for delivery that was paid for. Had he just said, we need another inch and if you remove a portion of the door jam - it will fit - but oh no...this guy had no interest in keeping a sale or trying to accommodate a customer. He was very rude, ignorant and dressed very badly. A poor representative of a company and completely no interest in keeping the sale.

I will never use Sears delivery again and never shop at that store again for a hard line appliance that needs delivery if this is the kind of people Sears has working with them. You know, a sale is never complete until the product is in the customer's home and working and it is ONLY when THE CUSTOMER says they are satisfied that you have satisfied the customer. Sears should know this by now and if they don't more customers like myself will head for the door never to return. This sale was well over $2, 000.00 and this idiot was willing to just put everything back on the truck and leave to Hell with the customer. Wake up Sears - your contracted people are killing your business if you care to know!

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ronald s hanson
, CA
Dec 02, 2011 1:34 am EST
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We purchased a bed frame from Sears six months ago. It wasn't available at the time but they promised it would be delivered in three months. After countless phone calls that were never returned we were told we could get our money back but it would take several weeks. Three weeks later we are getting bills from sears for the balance of this bed and when we call them, they tell us they have not received a notice from the store to cancel the order. Sears used to be a reputable store, now it seems to be worse than any sleazy discount market I have ever run across. Customer service is none-existant and no one cares. We are about to take legal action to get our money back.

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grwinnipeg
, US
Aug 12, 2011 7:59 am EDT

wasted all day today and never got my delivery ...

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grwinnipeg
, US
Aug 12, 2011 7:54 am EDT

Sears delivery sucks !

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11:11 pm EDT
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Sears buyer beware/contracts changed

I too am in a dispute with "sears" and their shady dealings. Fortunately we, never signed the "job compleation" paperwork that they tried to have me sign "before" they even started the job. Then throughout the four times that we had to have someone from sears come to fix the windows that were put in wrong, the company still tried to have us sign the job compleation paperwork, while the siding and gutters were not even compleated. That is against the law anyway. Then they tried to change the contract that we agreed with them regarding the deferred intrest payment. This company has alot of nerve to try to switch legal documents and then have the nerve to say that I signed and agreed with the change. That day I was actually in the hospital having a procedure. I think that we should begin a class action law suit against this company for "all" who have been deceived by these crooks! One of the repairmen who came to our home was from out of state and he said that all he does for sears is travel around the states fixing what the contractors didn't do properly in the first place. The work at my home is still not compleated, then he said that he hears all the time especially from the elderly how their contracts were changed on them and how they didn't have any way to fight against this big company. We all work very hard for our money and this company needs to be held accountable for all the deceit and loss of monies that they have caused. We need to"shine the light of truth" about how "sears home improvements" is really running their company. Enough is enough.!

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Robert Wayne miller
Huntington, US
Jun 15, 2014 8:37 pm EDT

Sears is a criminal organization

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4:38 pm EDT
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Sears sears home services

A sales project manager, rich sircus came to my home on march 26th, 2011 to give us a quote on new windows. First, he was 20 minutes late for a 10:00am appointment, reportedly due to traffic. It would not have been an issue except we had informed the appointment line in advance that we had another obligation at noon and need to be done by 11:30. Mr sircus did not complete his presentation until 12:00, and I had to leave at 11:45 without my husband which resulted in me being late. We advised mr. Sircus that we would take a week to decide on the estimate. He called two times during the week while we were out and left messages. We are working professionals with active school age children, so this is not unusual. On saturday april 2, 2011 we receive an unprofessional hostile message; & ldquo;this is rich calling from sears, I guess you are not answering your phone which is extremely rude. Thanks for wasting my time. Thanks for nothing. & rdquo; my husband and I are offended and the tone frightened our youngest child. It still was within the week time frame we had given rich.

Since that time I have called no less than 7 different phone numbers in an attempt to resolve this issue. On april 2nd, 2011 the appointment line referred me to [protected] where I left a message. No one called back so I called again on april 4th, 2011 and was referred to [protected] who referred me to [protected] who told me to call jim powell the district manager at [protected]. I attempted to call mr. Powell on three different days but he was consistently unavailable. I did not leave a message except with the front desk. I have concerns about a negative response from mr. Sircus. On april 14, 2011, I tried again. I called [protected] and [protected] who advised me to call [protected]. A woman there attempted to connect me to jim powell at the pompano office but she was unsuccessful as well. She transferred me to the corporate office where I left a message. I have now spent more time attempting to resolve this issue than the original appointment.

As a result of our negative experience with the sales project manager and the overall lack of responsiveness from sears, we are going with another vendor whose bid was higher but whose presentation and responsiveness was more appropriate. Additionally, while I in the past I have purchased tools, appliances and car services from sears, I will no longer patronize your store, or utilize any other services offered by sears. I will also be canceling my credit line. I have lost faith in your ability provide adequate customer services.

I no longer expect this issue to be resolved.

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Jonella Joseph
, US
Feb 13, 2016 5:23 pm EST

I wish i had done my research on Sears Home Improvement before falling victim to their Home Improvement Ponzi Scheme. I was solicited by Sears Home improvement via e-mail i thought that they were a reputable company, so i asked them to put new tiles on my floor. A consultant came into my home to give me a free estimate for my tiles. He said that the job entails building up from the sub flooring before he could put down the tiles. He count the tiles on my kitchen floor. (157, 13x13 tiles). He said it will cost close to $6000.00, takes 4 days and done within the next 3 weeks. I told the gentleman that i cannot afford the job unless i have a promotional offer on my Sears Credit Card. He checked the computer and stated that i have a 12 months interest 0 % interest and he divided the cost then ask me if i could pay about $480 monthly. I signed the contract, but no copy was given to me, nor an address or telephone number where i can call to cancel in case i need to do so. He said i will get it in the mail. A month went by and no contact from Sears, then i received a Sears Home Improvement Card in the mail, seeing that I did not applied for a new card i was concerned so i called sears. I was transferred between 6 people then this lady told me that the card was in my best interest because it have a lower interest rate i said but i have a 12 month 0% interest. she said no and i don't understand how home improvement works. That i have to pay 30% of the cost and the remainder due on completion of the job. I tule her then i cannot afford and i want to cancel my contract. A few days later i received a bill in the mail for $1765.55. I called back i was transferred between 4 people before i got another lady who told me if i do not pay the bill i will be charged late fees and interest. I send an e-mail to the corporate office and received a 800 number to call which i did and was transferred to this man Jason the project manager who said that he does not want to deal with me because i shouted at him. So i wrote to the FTC and BBB, file a dispute on the account, but sears just ignore the dispute and calls me day and night to pay the bill, i get to the point now where i am not even bothering to answer my phone because i have a prepaid phone. Then i received a call from the consultant who said i hear that you are having a bit of problem and that i must allow them to come do the job he will get sears to give me the 12 months 0 % and take away the late fees and interest I told him that i will get back to him, but I have already see where this is leading and i don't trust anyone anymore and I am not going to allow no one in my house to do the job. I was told that whether they do the job or not i still have to pay and is 30 % cancellation fees. These people come to your house lied and defraud you change contracts to suit them and hold you victim to their schemes. I guess my credit will be ruined because I have no intention of paying sears for services not rendered

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Lisa Gandolfo
Boca Raton, US
Sep 30, 2015 6:14 pm EDT

"Liz R." from Sears never responded back to the complaint above made June 29th, 2015 and now they have stalled my husband and I into a settlement offer in order to get my husband's Sears Card charge dispute to be considered "resolved"? How can a any credit card resolve a fraudulent charge? Especially since they charged before the job even started? Is this a ponzi scheme?

The definition is: A Ponzi scheme is a fraudulent investment operation where the operator, an individual or organization, pays returns to its investors from new capital paid to the operators by new investors, rather than from profit earned by the operator.

So Sears Credit Card Services get's paid by Sears Home Improvement to finance the consumer but the consumer get's defrauded but has no recourse to not pay the monthly charge any ways in order not to have their credit not ruined and the two corporations win? I think not...that is why we have laws against companies who with intent seek out to defraud the consumer. Beware Sears Credit Card and Sears Home Improvement our motto is WE WILL BURN THE HOUSE TO KILL THE MOUSE!

Lisa Gandolfo

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Lisa Gandolfo
Boca Raton, US
Jun 29, 2015 3:08 pm EDT

Hey Liz R.:

Is there any way you can get someone from upper management to call us about a fraudulent contract that was given to me and my 86 year old husband for what we thought was a foam insulation install in our attic but was instead given a roof repair contract deal instead as Sears Home Improvement does not advertise or is contracted out to do attic insulation? I never knew this company to do something like this to defraud and Senior Citizen and charge his Sears card for over $11, 000.00! For one, we decided we were not going through with this contract because you were trying to sell us R19 insulation for a much inflated price and inferior product for the standard and recommend insulation for South Florida which according to the Department of Energy and State regulations for a minimum of R 38 due to our intense heat in South Florida! No one is returning our calls or texts, the salesman who swindled us has already probably received his commission for conning us into signing this fraudulent deal! We need someone from corporate to contact us as soon as possible. If not then we have no choice but to litigate this situation. Lisa and Pete Gandolfo, Boca Raton, FL

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Westside7020
El Paso, US
May 17, 2015 8:54 pm EDT

Sears was prompt, professional, and updated me on facts of their products for over 20 years.

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PotentialCustomer2
, US
Oct 15, 2014 1:17 pm EDT

Oh geez, one of the Sears CSR talked me into letting Sears to come to my home for a free kitchen remodel. After reading these comments, I don't think I should even let them come or they will leave me hostile msg for giving them business.

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KimKe
Alexandria, US
Mar 04, 2014 6:26 pm EST

Sears is horrible and I regret ever buying anything from them. Their customer support reps are useless and my experience with one of their case managers has me furious. Not only did she fail to call me back as promised she neglected to put ANY comments in my record indicating the issue or how it would be resolved so I had to spend another 1.5 hrs on the phone going over everything again and bouncing from one department to another.

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PISSED@SEARS
Sandy Springs, US
Aug 09, 2011 2:23 am EDT

SEARS Service Rpair -WHAT A RIP OFF = ANOTHER FAILED AMERICAN COMPANY - CUSTOMER SERVICE LOSES ANOTHER LIFE LONG CUSOMER -scheduled appointment (AGAIN) on an extended warranty appliance - this time the dryer (again) the "Blue Crew" was confirmed for 1-5pm appointment. NO SHOW - NO CALL (again). Repeated calls to confirm the arrival - with each call the Sears Customer Service rep assured us the Repair rep would indeed call and was on the way. At 8pm after no calls by ANY SEARS EMPLOYEE OR CONTRACTROR the Sears Customer Advocate (the last person willing or available) LaShaonda - (the only name she would provide) refused to offer a resolution. LaShonda refused to provide a managers name or phone number or a solution. LaShonda LIED about calling the "local" dispatch and refused to provide a local contact. LaShonda REPEATEDLY told me she was the LAST person available and stated she "WOULD NOT PROVIDE NAMES OF MANAGERS, TEAM MEMBERS OR SUPERIORS"; I continued to press for a name or a manger when she simply HUNG UP.

SEARS FAILS ON VERY LEVEL OF CUSTOMER SERVICE!

NEVER WILL I SHOP A SEARS HOLDING COMPANY!

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unhappykitchencustomer
Washington, US
Sep 15, 2013 2:45 pm EDT
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You are VERY LUCKY you had that experience up front, because it saved you actually signing a contract with Sears Home Improvement. I am one of the many unfortunate and unhappy people who did sign a home improvement project, and it was an absolute nightmare throughout. The salesman turns out to have lied to me about many things - including promises to provide me as copy and DVD of my contract. Absolute lack of transparency on the contract! It took eight months from start to finish for Sears to complete my kitchen remodel - and it's a very small kitchen. I fought them all the way, and they repeatedly failed to do things when they said they would. The salesman and project manager kept passing the buck back and forth between them as to who had responsibility for this or that aspect of the job, e.g., why the shipment of materials didn't include everything it was supposed to. The workmen would come, but without the missing knobs and handles, or without something else needed, which meant that over the months, I had to take 30-40 EXTRA hours of annual leave from work, which is money down the drain for me. I finally started working my way up the Sears "food chain, " and ended up connected to a dispute person. But then at one point, they all stopped answering my phone calls and emails for weeks after claiming my job was finished, when it was FAR from finished. That's when I wrote to the Presidents of Sears and Sears Home Improvement, and filed a complaint with the Better Business Bureau. Two weeks later, they were talking to me again, and it took another four months for them to finally finish. If I could take it all back, believe me, I would never ever have signed up with Sears. I SURE WISH I HAD FOUND THIS WEBSITE BEFORE!

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Sears theft ofpoder coated valve caps

I brought my 2009 dodge durango into sears for a oil change and tire rotation and wheel balancing, when I returned home I checked my wheels and noticed all of the valve caps were changed the ones that used to be on the durango were steel powder coated the same color as the wheels low and behold they changed themselves to black plastic. When I called the store I was told that no way would anyone working there would do this. I went back to the mall the next day and was approached by the guy that worked on my truck he said I am accusing him of stealing I said no it was someone in this store. This is the first time in 35 or more years of going to this store I had a problem
There customer service sucks and I will no long spend any of my money or time in this store!

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1:28 pm EDT
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Sears cancelations

Had tried to review shipping and duty costs but instead of allowing me to review it confirmed my order. Within 4 minutes I had emailed requesting they cancel the order but 50 minutes later they sent me an email stating order has been processed and they do not accept cancellations. I was told the only thing I could do was not accept the order, the items would be credited however I would be stuck with the full amount of shipping. Shipping charges were $170. ... that was more than the cost of the stool. I have written several emails, called several #'s but it seems no one is interested in helping.

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wasa12345
, AE
Nov 29, 2014 11:54 am EST

Yes it is big big big Scam... Sears.com you should be ashamed!
I made a international online purchase and apparently never received it because Sears.com had shipped it to the US and not to the United Arab Emirates... UPS returned the Parcel to Sears and still no update... just a automated email.. can you believe?
Unfortunately Sears International processed the charge to my Mastercard and that bill has been paid. Sears International never refunded me my money. There is ABSOLUTELY NO WAY POSSIBLE TO TALK TO ANYONE AT SEARS INTERNATIONAL. I would like someone who can HELP contact me by phone, you know, an actual voice from a human being. Emails from Sears International are nothing more than a form letter that generates the same response over and over. It seems to be nothing more than a scam.

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Kevin Bloxom
Seaford, US
Nov 21, 2013 8:53 pm EST

shc@customerservice.com
international@customerservice.sears.com

Below is all my order information. I never received any confirmation email, and apparently Sears International has canceled my order without notifying me. Unfortunately Sears International processed the charge to my American Express Card and that bill has been paid. Sears International never refunded me my money. There is ABSOLUTELY NO WAY POSSIBLE TO TALK TO ANYONE AT SEARS INTERNATIONAL. I would like someone who can HELP contact me by phone, you know, an actual voice from a human being. Emails from Sears International are nothing more than a form letter that generates the same response over and over. It seems to be nothing more than a scam.

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Sears promise not met

I have had an account with sears connect for a number of years. Recently I decided I needed a smart phone and called customer support who helped with my selection and was told that there was a special on for 3 months services free and a 50.00 gift certificate with sears if I selected a 3 year plan. My first bill came in as expected with the service free but when my second bill came in it was not discounted and I have yet to receive my gift card. I would say that my contract has not been met and unless I receive the articles mentioned I would be allowed to cancel without penalty.

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Sears craftsman lawn tractor

Purchased a 54" lawn tractor from Sears Friday April 8 (in the afternoon) It cost me over $2000.00 The mower quit with in 1 hour of use. called Sears and got no help . Took the mower back to Sear Saturday April 9 in the morning . They had to start it when they backed it out of my trailer --it started but idled rough. The store manager took the mower but charged me a 15% restocking fee
saying it was a "used" mower. The mower did not work as it should have ..I'm not willing to spend 2 grad for something that does not work

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Update by DJN21
Apr 13, 2011 2:13 pm EDT

The manager was not there when the mower was restarted and taken off my trailer--I had one of the help that was there tell her what the tractor sounded like --he told her it idled rough and the drive belt was off the pully --she did not change her mind! so much for customer service!

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Sears water leak in refrigerator water refill line

When a Sears Technician hooked up the water dispenser line in 2008, I was not aware that he had not checked his work for a leak! The leak was so small that you could not tell. In addition, it was installed under my sink-the water line and a valve-so that small leak was not noticed. Eventually, I detected an odor coming from beneath my sink on March 29, 2011 and when I removed the items from under the sink, I saw mold and the tiles that were installed under the sink were all loose. When I began to remove them is when I saw how extensive the damage was. At first, I thought I had a plumbing problem so I called my plumber. He could not find a leak until he added some water in the sink and placed a blue pill in the water. When he drained the sink, he showed me where the leak was coming from: The Sears installed hose and valve had a very tiny leak, which is why it took years to notice the damage. Therefore, on March 30, 2011, I called Sears and I reported everything as described above. They scheduled a technician for 4/5/2011 between 8:00 a.m. & 12:00 p.m. He showed up and immediately asked what was wrong with my refrigerator! I said nothing was wrong with my refrigerator and once again explained the problem! From there it all went downhill and I was so unnerved my blood pressure-I nearly 68 yrs. of age with high blood pressure-began to rise so I asked him to leave. I called Sears to complain and eventually after many transfers and always having to repeat my name, address, tel. number and my complaint, I was sent to what they said was the Damage Claim Dept. who seemed to be sympathetic and a lady named Teresa gave me a Claim number 103800 and said that they would call me back in 24-48 hrs. for status. Well that never happened and for two more days I called and eventually wound up in a 'Black Hole' and no one could find the Claim number. I was truly upset; especially after a person by the name of Licio Navas transferred me to dial tone! With that, I called back and cancelled my extended warranty. The proceeds will be use to fix my problems. In addition, yes, I still cannot use my water dispenser and I used a portable heater for over 48 hrs. to dry out the wood-tiles were removed-and walls beneath my sink. Having read about some of the many complaints regarding Sears, I now know I am not alone in realizing how dysfunctional Sears has become-especially their installation, repair and Customer Service A.K.A. Customer Harassment! In the photos, you will see the damage, the bucket of tiles removed, the goop that was removed, the tools that were used and the heater!

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Sears Purchase 2/12/10

I purchase a sears Kenmore 500 washer I did not purchase warranty because I was replacing Kenmore washer which I had for 10 years, I also purchase a dryer and a 20 inch tv the same day. Today which is 4/6/11 I was useing the washer and notice the cold water was not going in the washer. I went on-line to the Blue - Crew which is Sears customer service for repair hoping to get some assittance only to get get an apointment for repair with two options of paying (1) if I purchase a $219.00 warranty for a year (2)Pay $129.00 plus parts. This seems like a rip off when the washer is not even 14mths old. I then call Sears [protected] and spoke with customer rep. who stated he could have a repair out. I ask why was their no trouble shooting to help to resolve the problem he said there was was no tech. on site it seems to me this outrages when appliances can't last any more than a year. Was this washer defected or was it built to last for ashort period of time. It seems that Sears should stand by their products. I then went on-line to trouble shoot told them my problem, was told they thought they knew what the problem was and would tell me for 24.00. What is country coming to.

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Sears statements

I'm a frustrated sears customer, Why can't sears ever get anything right?
when I bought a applicances a couple years ago, I applied for a promotion with installment over 36 months ..so I got my statement then of course they got that wrong ...I had to get that corrected (time and annoyence)
this year I decided to pay the above off...well I didn't know I had to 'ASK PERMISSION"..I sent a cheque in it showed up as a credit I inquired as to why, thats when I was told I had to ask first..O-K-A-y...I did that. Next statement I still owed 350.00$ or so I forgot to add in that months bill...okay I paid that ...next billing showed up I owed 2.00$ okay after a phone call I paid that. ..I phoned sears to said are you sure thats it. Yes thats it.
I must have had I brain freeze, I ordered a living room furniture set.The sears store here in and in Dauphin told me okay you can order it but you can't use an installment plan, I asked why I was told that item didn't qualify for it, REALLy so I called coperate to inquire and complain a fellow Dan said no, you can buy the items under the installment plan and he processed my order, and no payments untill April2012just would have to pay the adm fees 70.00$ Okay . Today I get my statement and Its' got taxes shipping ang handling and still has an item from the previos plan I had paid off...not being impressed I called the fellow Dan back at sears coperate in Onatario of course Dan is off today, but Glenda helped me she listened and sais she find out about getting my items on to the correct plan, and about the TV (item from the old plan ) shr couldn't access that but would forward that info on to someone who could.So I thought I might as well mention my degree of frustration with SEARS.. oh and did I mention the chair (900.00$ on sale )advertised as a recliner/rocker with strigage. doen't rock and has no storage.
This will be my last adventure with Sears Canada.
I really wish Sears would just come over and pick up there furinture it's only been 2 weeks I should be enjoying it..nope not happening
Signed
a very frustrated client
cathy chambers
RR 2
Grandview Mb
R0L0Y0

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Sears repair

I purchased a Kenmore Elite French Door refrigerator from Sears almost 5 years ago and paid over $2, 400 for it thinking I would have it for years to come. Last week the refrigerator stopped working without warning and we lost all our food in the refrigerator as well as the freezer. We called Sears and after getting the typical run-a-round for an hour, they said there was a recall on this model. They said it would take up to 10 days to get the part and they would send a repair tech out at that time. We did without refrigeration for almost 10 days and then when the tech came out he said there was not a recall on the refrigerator and it would be a waste of time to install the part. We insisted he install it anyway as we had waited for it. The part did not start the refrigerator and so he said the part we needed would cost us $300 plus installation. We reluctantly agreed to do this repair and he spent an hour trying to get the refrigerator to start again. It would not start. Next the tech said that he had no clue what was wrong with the refrigerator but he could order another part that would cost over $790 plus installation. That part would take longer to come in and then he could return and repair the refrigerator. He said he had no idea if that would get the refrigerator started either but it was worth taking a chance. When I asked if I would have to pay for the part and installation if it did not work he said I would still have to pay the $790 plus installation whether it worked or not. I declined and he said he could not leave until he collected $70 for the service call. Sears had quoted me only $65 for the service call to get the repair completed. He said that was the wrong information and that the service call was $70 regardless of whether or not he could repair the refrigerator. I complained to a store manager and got a phone call from Heather who said she was a manager in the repair center and that her technician reported back that I refused to allow him to fix the refrigerator so he left! I tried to tell her that he was at my home for over an hour and could not get the refrigerator repaired and said he could not tell me that it could even be repaired. Heather proceeded to call me a liar and hung up on me. At this point I have filed a complaint with the attorney generals office and the Better Business Bureau and I will be calling Sears Legal department shortly. Sears used to be the only place to go for large appliances and things for the home. I have now learned a valuable lesson in that they should be the last place to consider when you need to buy anything! The fight has just begun!

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Sears bad customer service

I purchased a mattress that is very uncomfortable, and is killing the back. It sinks when you sleep on it, and causes pain. We were told there is a 30 day guarantee on ALL mattresses. Well apparently not, at least not according to the Sears Cares Team case manager Roy G.

SearsCares will not do a damn thing other than give you the run around. They will have you take pictures, do measurements, rulers, strings, the whole nine yards...and in the end tell you the mattress is fine. We called once the 30 days was up (we were told to try the bed for at least 30 days). We were rudely spoken to, and told he was the highest escalation we can go to, and we have no recourse. That we would not get a new bed or a refund. I have never been treated so badly before. The sears cares agents names was ROY G. (He would not give us his last name and became very agitated when we asked him for it). When we asked to speak with his manager, he said he was as high as we could go, and that was it.

He was extremely unhelpful, arrogant, and did not seem to care about our issues at all. This long time Sears customer will never shop there again, after the way I have been treated. I've seen the generic searscares emails at all these review sites. They are BS. You end up contacting them and you get treated like crap. Maybe we had a bad agent (ROY G.)

BUYER BEWARE-ONCE YOU BUY A MATTRESS FROM SEARS, YOU ARE ON YOUR OWN. The 30 day comfort guarantee is a lie. They make you take pictures and then say we so no problems with it. Buy from a reputable company that will stand by their products, but most of all treat the customer right.

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Update by UpsetSearsCustomer
Apr 05, 2011 6:29 pm EDT

I did not contact them after the 30 days. When you get the bed they ask you to try the bed out for at least 30 days. That's what we did. Then on day 30 we contacted them. We did everything right.

Here it is from their website:

Mattress guarantee (excludes crib mattresses)

At Sears we recognize the importance of a good night's sleep. To help you accomplish this we recommend you take a minimum of 30 nights as an adjustment period for your body to get used to the comfort and support of your new sleep set. If after 30 nights and within 60 nights of your delivery you feel that your bed is not as comfortable as you expected, let us know and we will be happy to arrange ONE selection exchange for you.

Update by UpsetSearsCustomer
Apr 05, 2011 6:26 pm EDT

First off, I am not looking to harass anyone. Why would I want to do that? I am keeping a documented record of who I speak with. It is what a smart consumer does. I simply want the comfort guarantee that was promised me when we purchased the bed. Nothing more. You are making quite a bit of assumptions.

I am not trying to my way as you incorrectly say. The way you say I want is Sears policy. Not yours, not the customer service agents, not mine, but SEARS. Second, The customer service was bad, very bad. You dont have someone email pictures, do all these measurements, for a simple exchange/refund that they offer to all their mattress customers within 30 days. When I am spoken rudely to, and told I cant exchange it, by an employee who is obviously not following company policy (at least the policy that is advertised to consumers), then yeah its VERY bad customer service.

You have no idea what you are talking about when it comes to the Sears 30 day policy. Its called a COMFORT GUARANTEE.. Look it up! Its not a if the mattress works guarantee. You are speaking about the manufacturer warranty (in this case Sealy), and that does not even apply here. You are mixing up the bed 10 year warranty, with sears comfort guarantee.

If you want to argue for the sake of arguing, with strangers no less, go bark somewhere else. I am an honest person who is only asking for help in a situation where I have been wronged.

Update by UpsetSearsCustomer
Apr 05, 2011 6:21 pm EDT

First off, I am not looking to harass anyone. Why would I want to do that? I am keeping a documented record of who I speak with. It's what a smart consumer does. I simply want the comfort guarantee that was promised me when we purchased the bed. Nothing more. You are making quite a bit of assumptions.

I am not trying to get "my way." The way you say I want is Sears policy. Not yours, not the customer service agents, not mine. Second, The customer service was bad, very bad. You don't have someone email pictures, do all these measurements, for a simple exchange/refund that they offer to all their mattress customers. When I am spoken rudely to, and told I can't exchange it by an employee who is obviously not following company policy, then yeah its VERY bad customer service.

You have no idea what you are talking about when it comes to the Sears 30 day policy. It's called a "COMFORT GUARANTEE" Look it up! It's not a " if the mattress works guarantee." You are speaking about the manufacturer warranty (in this case Sealy), and that does not even apply here.

If you want to argue for the sake of arguing, with strangers no less, go bark somewhere else. I am an honest person who is only asking for help in a situation where I have been wronged.

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Valerie
Valerie
, US
Aug 05, 2008 12:55 pm EDT

On 3/29/08 we received an email notice from Sears of a limited online VIP sale. It had online only specials which started Sunday at 6PM. Since we were in the market for a new refrigerator we attempted to purchase one online using this sale. We tried over and over to get the sale to go through on a 22.4 cu. ft. Trio French Door Bottom Freezer Refrigerator. Our order summary came through showing this was $988.10 with $65.00 for delivery. This was also supposed to be 12 months no interest on our Sears card. When we attempted the checkout, we couldn't get past the delivery address page. So I called their customer service. They weren't able to get the sale to go through either! The young woman put me on hold to speak to her team. When she returned she said no one could figure it out; but, they'd called a supervisor at home who would be in in two days and she would complete the sale for us. I should call back then and ask for the supervisor. When I did so I was told in no uncertain terms that they had absolutely no idea what I was talking about! So I sent a complaint to Sears via email. The big information they returned was that Sears doesn't deliver to the address provided! No one could tell me this Sunday night?! So, just get in touch with one of our stores - which of course wouldn't honor the sales deal since it was past the date! So, I contacted them via email AGAIN specifically asking why neither the computer program NOR their customer service people could tell me that was the problem! All I got back was Thanks for the feedback and it will help them improve their service. I can't get anyone to honor the terms of the sales event and get this refrigerator! It's like they don't care that I wanted to buy a $1, 000 refrigerator from their business. I believe they should have contacted me ASAP with information in writing to allow me to complete the same purchase and pick up the refrigerator at the store. But I can't get anyone to even answer that part of my complaint. I hope this reaches the right ears. I was going to contact the company president then found out they can't get anyone to take the job! I wonder why!

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Henry
, US
Sep 09, 2010 11:49 am EDT

My wife and I are looking to buy a microwave oven, we go to the store and find a bunch of displays, none of which we like. There is another couple looking for a microwave also. We've never met them before but we are comparing what is on your shelf. We notice 6 microwaves in their box's in the middle of the aisle and ask if we can see one. The associate states he'll be right back and after a few minutes he returns and states to us (not very nicely)"The vaccume salesman says it's just like that one" and points to one on the shelf. It was nothing like the one on the shelf..nothing at all, We explained that and asked if we could see it and he said "no" (he wouldn't even look at the box to see if it was different) Surprised we asked to see a manager, he said "fine" and briskly walked away. Both my wife and I and the other couple were rather taken aback by his rudeness. After watching him, the manager, and two other associates have a discussion while pointing at us the manager came over and asked if there was anything he could do for us. We simply asked if we could see the microwave in the box, He stated that he would not open a box. we asked if he could put one on display as there was a tag for one on the shelf but the shelf was empty, he stated "if I open one we won't be able to sell it" so I asked him if he expected us to buy a microwave based soley on the picture on the side of the box? he stated "yes" the other couple and my wife looked at him and said "you have two potential sales here but we would like to see it before buying it" he pointed at the box and sorry but I won't open it.

Not only have you lost two potential sales but you just lost a customer for life, probably two customers I suspect. A comsumer should not be expected to stare at a box in the store and not be allowed to see whats inside and be further expected to buy it. The attitude of the associates and manager were such that it completely soured our taste for doing buisness with sears. I have never seen a poorer display of customer service, at all...good bye! I will surely tell my friends and family about this experience.

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Atom_9
Columbia, US
May 29, 2011 7:40 am EDT

Wow 123321 you sound like a complete ###! This person bought a mattress from Sears and for some reason it may have hurt his/her back or other problems they didnt realize or they just didnt like it. It doesnt say only if the mattress is damaged you can return it etc etc. Rule no. 1 never ever ever buy a mattress you didnt sleep on even if it is almost exact similiar to the one you had previous; that is why I hate 1800-mattress they want people to buy a mattress that they have never slept on? LOL 1800 mattress has a very high return policy. Next time buy a mattress at Macy's atleast you know your going to get better customer service at Sears when I looked at a mattress I had to find someone to help me. At Macy's they asked me if I needed help 180 degree difference.

Sears policy clearly says they have 30 days and if they dont like it they can return it and they would pay a 10 percent restocking fee if they didnt want to select a different mattress. Upsetsearscustomer is smart to get the employee who was a complete dick! furthermore if this was me I would of rented a truck from Home Depot for 20-30 bucks taken the mattress back to Sears and take pictures of you dropping it off at their store. Let them deal with it, once you drop off the mattress back to them as long as it is within the 30 days it is on there property but make sure that you dont have any stains, most companies are hoping the longer you keep the mattress the longer you did something to prevent it from coming back. Sears in the 80's and 90's use to be the biggest department store in the USA but now there stores look like a big flea market but they do have good appliances
I am not sure about mattresses but after the experience you had I will go with Macy's; even though its 100 dollarts more. I know though if I have an issue I know Macys will not turn a blind eye

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Sears pd online no nothing

I purchased a washer on 1 april for 560.00 with delivery date of 2 april between 745am 1045am. Never received no calls called [protected] talk to theresa and jessie didnt know anything rude and said nothing they can do. Confirmation #[protected] on order fafs4272l. Called the preident of sears phil harrison left message. Alson contacted julius rosenwald left message my bank account is short 560.00 and I am not getting a washer. Mylawyer for disabled veterans fron wars is taken this up with the attorney generals office, also will be contacting all militray on line telling them about sears if no action is taken. My homephone is [protected]. Or [protected]. Kenneth a watson. E mail [protected]@hotmail.com. Recomend your staff be tranied on getting info, properly and timely. Again very rude. I have ptsd and bi-polar severe. I take 18 medications. Someone please help

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Sears price discrepancy

I was trying to purchase a drill press stand #[protected], model 220-12. Your internet site listed the price at $39.99 & had a special price icon that I could click onto. I did that and the price came up as $19.99 showing a $20.00 discount. I added the item tio my shopping cart & went to checkout. The price came up with only a much smaller discount. I called the local store in Howell, NJ & they gave me no help. I want to purchase the item at the price of $19.99 as advertised (I have a copy of the ad with that price on it). I hope that Sears will honor the price stated in that ad. If not please advise so I can proceed with my complaint to agencies that follow up on this type of false advertising. Thank you. Raymond Manger [protected]@optimum.net

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Sears false advertising/ punitive damages

Try this one! got an add for a 36" Jenn air staninless steel barbaque., Went to store they said that is on line order only and had never seen there one add. Sears and oneline sears not the same. Big LYE. ok so I order one line check all the spec's on it printed it had my fabricator build a complete cement bbque area for the drop in. Gave the specs to him so no mistakes. He thus cuts granite. Well guess what Sears has wrong specs on their website and in there add. After 2.5 hours on the phone and transfers and repeating and repeating the same story I was told no the model numbers are right. I replied look at the specs! OH sorry we only have 32" and can't get a 36" sorry for basically the false advertising which is still up right now.. LOOK at it is looks like it has been their since 12-10! So now I have to absorbe the increased cost of a 36" or be out $1800 to the contractor I paid to do this! FUN STUFF! They said all we can do is return it waive the restock fee. PLEASE LOOK AT THIS SINCE IT WILL GO TO COURT...

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stormstorm
spring, US
Nov 22, 2012 6:07 pm EST

Yes!"""

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stormstorm
spring, US
Nov 22, 2012 6:06 pm EST

Sears right at this moment doing false advertising for 32" and 50" tvs! ! Sr 50 brooksville florida!

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Sears repair

I want to file a complaint about how horrible sear repair is, and the terrible service they give to loyal customers. I had called on 3/25/11 and scheduled an repair appointment for 4/1/11 (1pm-5pm) for my Kenmore elite washer. I waited all day, I called twice to verify my tech was still coming and was told yes my appointment was still scheduled and the tech will be arriving by 5pm. So he never called or showed up. I called back at 5:30pm to find out if he was running late. They told me he was not even coming. I had to make a new appointment and start over from scratch. I was never called to be let known that my appointment was just blown off by dispatch and your tech. Now the soonest time they are coming is 3 days from now AND they have the nerve to give me an afternoon appointment 1p-5p again. This is very poor customer service, I feel they made the mistake and did not bother to keep my scheduled appointment today, they should make my appointment priority for the very next day not 3 days later. You customer service reps refused to help me, and said it is what it is and just take the appointment or leave it. I was hung up on twice, and on rep named Love refused to help, and she refused to give me her supervisor or manager's name. Plus your shabby techs you send here have never ever maintained or tested any of my Kenmore elite appliances in my 2 houses. They come ill equipped to fix my broken machines and leave telling me the part will be mailed to my house and to call when it arrives and make a new appointment again. And still I am left with an Expensive broken appliance. I was told by the salesmen my warranty agreements all include a yearly checkup, and I always schedule them for the same day as the repair, and the man never looks at the other appliances. I have always insisted on only buying the best Kenmore elite available for everything from Range Vents to the top of the line Refrigerators and everything in between in my 2 house, I never ever even looked at other brands, but after today NEVER again. I will never shop at sears, and I will never buy a Kenmore again. And I am in the market to replace all my kitchen appliances in 1 of my houses.

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About Sears

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Sears is a long-standing retail chain offering a diverse range of products including appliances, tools, clothing, and home goods. They also provide services such as appliance repair, home improvement, and auto maintenance. The brand has a significant online presence through their website, sears.com, where customers can shop for their wide selection of merchandise.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

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Overview of Sears complaint handling

Sears reviews first appeared on Complaints Board on Jul 19, 2006. The latest review Appliance repair (microwave) unresolved by sear home services (transformco) was posted on May 15, 2024. The latest complaint craftman replacement was resolved on Sep 19, 2023. Sears has an average consumer rating of 2 stars from 2947 reviews. Sears has resolved 944 complaints.
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