[Resolved] Sears Optical / glases you can't ware!
Vision services provided by "Sears Optical" at 1300 Southlake Mall, Morrow GA [protected]
At the end of August 2017, I purchased no line trifocals from Sears Optical at Southlake. The glasses, with discount, cost $215.00 and from the first time I put them on, I wasn't sure if they were right. The distance seemed off and the reading was blurry.... She told me to try them for the day and "get used to them" that my eyes needed to adjust to the new prescription.
Since that time, I have attempted to contact Sears Optical at Southlake a multitude of times. The doctors number on his business card is a recording... it gives you two numbers... one number has a recording on it that states that your call will be returned within 60 minutes... the other is actually answered.
When I finally got through to someone there (Sharon) on 10/19/06 she stated that the doctor had resigned. I explained to her that was not my problem and she said "well we don't have anybody to do re-checks" I stated again, that this was not my problem. She told me she would call me back on 10/20 to see about my coming in over the weekend- that the doctor was going to come in for a few people to do re-checks. I did not get a call back.
On 10/23 when I called, I again got Sharon who answered the phone asking "do you want to make an appointment for an eye exam today?" I said no, and told her who I was... she then stated that "she was just about to call me" and that the doctor would see me- did I know where "Eagles Landing was?" I said no I didn't and she then said "well you know, the doctor is independant" and I said "I made my payment to "Sears" and therefore Sears was responsible.... I then asked for the name of the manager there. She said the manager was Sheila Dawson and that Sheila would not be in until tomorrow. In the meantime, I get a flyer in the mail stating that the Sears Optical at Southlake is having a sale!
In the interim, I have glasses I cannot wear and every time I call there I get the run round.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, May 18, 2011
I'm sorry you are having issues with one of our Sears Optical stores. My name is James and I am part of the Social Media Support Escalations team at Sears and we would like to help. At your convenience, please contact our office at [protected]@searshc.com. Please send us an email providing a contact phone number and the phone number the purchase was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email please provide the screen name ( SandiV) for reference to your issue and we do look forward to talking to you soon.
Social Media Moderator
Sears Social Media Support
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