April 16, 2012
I received a call from Sears after the dishwasher required servicing after we had purchased extended warranty.
Then the deception and misleading started. A telephone rep. asked if we wanted to "re-new" our extended warranty and it would cost a little less than the existing warranty. We would even save money if we re-new today aka (The Hook). What he failed to explain is that I was billed now twice. Once for the old agreement and now for the so-called new agreement. I am now paying twice for the same warranty for two appliances, one is a dishwasher. I was paying about 35.00 per month for extended warranty of two appliances and now I am paying an additional 25.00 for the same two appliances for a total of about 60.00 per month. And this is legal???? Is this not what class action suits are made of? I trusted Sears for years. No longer.
Stay away and run the other way. Get everything in writing, ask for a copy of the agreement...Sears, you are not what you used to be...
You have lost my trust and confidence in your name and your brands...You are misleading your customers with aggressive marketing tactics ...