Sears Portrait Studio - www.searsportrait.com
I recently took my daughter to get her pictures taken at the Newport News, Virginia (Yoder) studio and was VERY UNHAPPY with the manager (Julie) who I've had a problem with before regarding my appt. being delayed a hour in a 1/2 which she in a rude manner said "we're trying to get to you as soon as we can" and the other associate I believe her name was (Chrissy) they were very rude to me while I was in front of my child which is very disrespectful and another customer who was also in the immediate area shook her head in acknowledgment of what I had just witness. Their professionalism is nothing like the previous manager (Ladawn). The assistant manager showed her displeasure in my evidently not purchasing a large amount of pictures and the manager gave me the same attitude as if I wasn't important any longer. If I spend $3 or $300 I still would want the same respect. I will NOT be coming back (even though I've been coming to this studio for the past 3 years) until they change managers. This email may not reach the intended destination (president of company) so I will let all of my friends and family know of my experience so they will never have to go through it themselves by going to this particular studio. Things need to be changed, or this company will lose alot of business! Staring with my friends, family, and myself!