We bought steel shed on line last year Dec. 2006. Since we received the shipment we've had missing peaces and damaged pieces. As we started to put up the frame we found out we had damaged parts and also missing parts. We have called customer service and talked to 4 different Supervisors who have told we would get a refund on the shed, and schedule a pick up.
We have yet to get this shed picked up and get our money back. This seems to drag on for months. We are now calling Dale at the sears complaint number to get this resolved for the 6th time. After this call we will contact our attorney and let them handle this case.
This has been one of the worst customer service and run around ever. We have documentation and dates of every person that we spoke to at Sears regarding this matter.
It is a shame that we need to take this to a legal system but Sears is not wanting to settle this any other way.