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Ross Dress for Less / dishonest company with returns

1 Lady Lake, FL, United States

A while back I purchased a picture frame for $9.99 I decided I didn't want it because it didn't go with everything else in my house. Yesterday I drove 20 minutes to the nearest Ross in lady Lake Florida to return the frame. I didn't have the receipt but the office tag is still on the frame. I was told that they were only going to give me $6 back because I didn't have my reciept, when I asked why they said something about a Mark up? So I asked to speak with a manager, I talked to a girl named Pam who was not understanding and rude. I took the frame and left. I will not return to any Ross store until this is fixed, I am a frequent customer who has given a lot of money to this company but I do not like dishonesty. I will not help a company who tries to steal my money.

Jul 20, 2018

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