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Quest Diagnostics / procedures

1 United States

Quest Diagnostics in Santa Paula - I signed in and sat down waiting to be called for them to take my paperwork. There was only one name ahead of me, and a lady came in after me. No one showed up at the desk for 15 minutes, then they called the person ahead of me, and then called the lady who came in after me. I asked what about me...and they continued to deal with the lady who came in after me. I got mad and left. But I called 5 minutes later, they told me my name was highlighted so it means they had taken my paperwork, but that was incorrect. They of course said if I came back they would take me right away, etc. but at that point I just gave up. If they can't do this simple procedure, yeah right, I'm going to let them stick me in the arm. I went to the Quest website to lodge a complaint but of course they have no facility for doing so. I know everyone has had more serious problems than this, but I'm lodging this nonetheless.

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