PNC / refinancing mortgage

We refinanced our mortgage with PNC. Please do not do this if you are thinking about using this bank. The customer service is horrible. We started the refinancing process 2 months before our bank (formerly National City) changed over to PNC. We filled out the National City paperwork only to have to have to do the whole process over again on PNC papers. We were ready to close when Aryin (our mortgage rep.) called to inform us that we would need to take over $400 to the title company the next day because the loan was not written as she had explained. (We were assured that all closing costs were covered under the National City version and Aryin said that would be the case with the resubmitted paperwork.) Today, Aryin called to inform us that we need to submit an additional $68 because they did not have the correct homeowners insurance information. This information was submitted to them at their request. PNC either failed to request the appropriate paperwork or to review the information they were given.


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