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Navy Federal Credit Union [NFCU] Customer Service Phone, Email, Contacts

Navy Federal Credit Union [NFCU]
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1.6 1 Review 249 Complaints
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Navy Federal Credit Union [NFCU] Reviews 250

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Navy Federal Credit Union [NFCU] A Trusted Partner for Your Financial Needs

As someone who values trust and efficiency in financial matters, I can confidently say that Navy Federal Credit Union's Ft. Rucker Branch is a reliable choice. With a 4-star rating from satisfied customers, it's evident that many have found their services to be top-notch. From personal experiences shared, it's clear that Navy Federal goes above and beyond to assist its members. Whether it's providing valuable credit repair resources or offering efficient loan processing, Navy Federal stands out for its dedication to customer satisfaction. While there might be occasional challenges, the overall sentiment is positive, highlighting the institution's commitment to serving the military community and their families. If you're seeking a financial partner you can rely on, Navy Federal Credit Union's Ft. Rucker Branch could be the perfect fit for your needs.

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  1. Pros
    1. Extensive military-focused services
    2. Competitive loan and mortgage rates
    3. Nationwide branches and ATMs
    4. Robust online banking platform
    5. Exclusive member discounts and offers
  1. Cons
    1. Limited Branch Access Outside Military Areas
    2. Membership Restricted to Affiliated Groups
    3. Potentially Slower Technology Adoption
    4. Fewer Investment Services Compared to Larger Banks

Navy Federal Credit Union [NFCU] Complaints 249

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Navy Federal Credit Union [NFCU] Stole my money

Navy federal did not return my money after closing my account. I applied for a credit card. I never received the card. I received a bill. I called them and disputed the charges, They only removed some of the items. In which I do not know why they did not remove them all and sent a new card with charges on it.. I told them I no longer wanted a card. They told me that they are not goingbto remove the fraud charges. I have argued with these people and I have never even recieved a card from them. I want my money and I do not want any card from this bank. I also report some activity that I feel but my safety at risk when a teller yelled out my cash withdrawl during a transaction. I feel this bank is retailiating for reporting this incident.

Claimed loss: 297.00

Desired outcome: I want my money and the card amount disputed

Confidential Information Hidden: This section contains confidential information visible to verified Navy Federal Credit Union [NFCU] representatives only. If you are affiliated with Navy Federal Credit Union [NFCU], please claim your business to access these details.

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Update by starletta carter
Jun 11, 2024 12:50 am EDT

they will steal your money. all of these reviews are true Do not trust this bamk at all.

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My experience with Navy Federal Credit Union during the tumultuous times of the COVID-19 pandemic has been nothing short of a nightmare. In May 2023, I requested a one-month deferral due to the ongoing challenges posed by the pandemic, only to have my trust shattered and my financial stability compromised. Despite their assurances of rectifying the...

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I am Anu-Samawaati Eil®©TM, a White, Indigenous Autochthon with a lineage from the Ani Yun Wiya [Cherokee] tribe & Descendant of the Ancient Egiptian Order. I am the Secured Party of Record under UCC § 9511 & Creditor-In-Fact in Commerce. The UCC 1 Financing Statement Number 15-[protected] filed for the record in THE STATE OF CALIFORNIA reinforced by...

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Is Navy Federal Credit Union [NFCU] Legit?

Navy Federal Credit Union [NFCU] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Navy Federal Credit Union [NFCU] to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Navy Federal Credit Union [NFCU] is known for their high standards and safety. If you're thinking about dealing with Navy Federal Credit Union [NFCU], it's wise to check how they handle complaints.

We found clear and detailed contact information for Navy Federal Credit Union [NFCU]. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Navy Federal Credit Union [NFCU] has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for navyfederal.org can be seen as a positive aspect for Navy Federal Credit Union [NFCU] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Navy Federal Credit Union [NFCU]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Navyfederal.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Navyfederal.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Navy Federal Credit Union [NFCU] have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Navy Federal Credit Union [NFCU] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Navy Federal Credit Union [NFCU] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 249 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Navy Federal Credit Union [NFCU] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • Navy Federal Credit Union [NFCU] appears to provide lending services or information on their website. It is important to be cautious when using lending websites, as scams and fraudulent activities are common in the financial sector. To protect yourself, it is important to carefully review the terms and conditions of any loans or financing products, to only work with reputable lenders, and to avoid sharing sensitive personal information with any suspicious websites.
  • We have identified high risk financial services or content on Navy Federal Credit Union [NFCU]'s website. It is recommended that you use trusted sources and do your due diligence before engaging with any offers or services.
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My husband has belonged to NFCU for over 40 years. I am his spouse for 59 years and we have a joint account. I have had several experience in 2023 having problems with errors they have made. I still don't know if they have corrected their screw up when I sent them a check in the amount of $180,000. to open a money market account for my husband. Did they do...

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Navy Federal Credit Union [NFCU] Business Accounts

for months, I have been pushed around I run a multimillion dollar business and dependent on navy federal, they don't let me talk to the escalation team, they hang up the phones on me after hours of wait on the phone, going to the branch does little to nothing, no one cares, they closed my accounts after a check was fraudulently cashed for $1900 and now, all my 8 accounts are closed or frozen, i don't have access and they keep telling to speak to the fraud, security, business department but at the end. Navy federal ends up disconnecting the call and not taking care of their customers, if this is happening to me, I can guarantee there are over 100 customer probably dealing with the same issue. I have no access to my accounts and online platforms, nor access to my business and personal accounts, this is just unacceptable and goes against the interest of any customer. Don't do business with Navy Federal, they don't have your best interest.

Claimed loss: thousands of dollars.

Desired outcome: get me access to my information and my company / personal funds.

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I had some money deposited into my checking account and I transferred $500 into my savings so that I could participate in their NRewards Secured credit card that they recommended for me to do I was approved however once I finished with the transfers and deposits the froze my account not giving me access to none of my funds remind you I’ve been a member for...

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Navy Federal Credit Union [NFCU] Call center creates a vacuum.

On the phone on hold for over 3 hours. Who manages the call center. Help! you are drowning. Very poor service. THe rep told me they always have more people call in the evening . If you know this why is there not a solution. I have been a member for 45 years. It was never like this before. Service used to be excellent. Went from a 10 to a 2. Not sure I know what else to say. I tried to log off and it said my complaint was not long enough. I hope our Navy has not adopted the same efficiency standards as you guys. If so we are in big trouble. Reveille Reveile people. Wake up and answer the phone. I hope you guys havnt gone woke. OMG you guys must have a member of congress running this joint.

Desired outcome: Answer the dang phone

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Today [protected] around 10am I entered NFCU after I was advised to return with specific documents to maintenance an account. I was introduced to an bank associate Kim and was given very poor customer service and professionalism. Kim accused me of having a "good" fake driver's license. When she asked me about a former addressed I could not remember the...

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On August 11, 2023, I caught a duplicate amount ACH for two different companies on the same day, August 11, 2023. One was legitimate and the other was not authorized by a company that I have had nothing to do with for about a year. I immediately contacted Navy Federal by email and phone to report this. Was told what to do, which was contact the company...

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Navy Federal Credit Union [NFCU] Credit card

Filed a dispute on credit card and they did no investigation nor provide any information or feedback for 30 plus days. When I complained they closed the claim and decreased my credit score 37 points in retaliation. Vendor kept my $296 and I never received the merchandise. Very suspicious behavior and unprofessional conduct. Dispute closed 8/23/23 by email from NFCU without any adequate information or any evidence they did anything on my behalf to resolve the dispute. Underlying transaction to vendor was processed 7/15/23 . Requested a refund by telephone on 7/20/23 and by email the next morning since vendor was not cooperative. Filed dispute with NFCU within a day or so. Credit Union is supposed to act as a fiduciary with customer money and perform due diligence. They provided no evidence credit union did anything. Simple fairness requires that merchant cannot unjustly enrich themselves by keeping both the merchandise and money. Thank you for your help resolving this.

Desired outcome: refund of $296 and apology for dismissive behavior for a customer since 1982. A reasonable accommodation was requested for nfcu to help me process the claim as I am disabled in both hearing and vision loss..

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The worst Federal Credit Union that likes to screw "VETRANS" example I have over $ 113, 000.00 in various accounts. I asked for some checks for my checking account and received them, so one day I wrote a check to Wells Fargo from the batch I received and as it turned out it was not my checking account the local office printed money marked checks and they...

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Navy Federal Credit Union [NFCU] Fraud claim

At 1446 on 20 July 2023, I received what appeared to be a fraud alert from Navy FederalCredit Union (NFCU). I have attached the screenshot of the text message I received. The textwas fraud alert asking if I had attempted to transfer $100, $500, and $200 through Zelle andto reply "yes" if I authorized the charge and "no" if I did not. I replied "no" as I don't utilizeZelle and did not authorize those transactions. I received a reply that a representative wouldbe giving me a call shortly. I looked up the phone number for NFCU fraud department [protected]). I started to call the NFCU fraud department at 1450 but a customer hadwalked in where I worked. I assisted the customer at my work and started to call them againwhen I noticed that I was receiving a phone call from them (see attached call log). I receivedthe phone call from a African American gentleman who introduced himself as a NFCU representative from the fraud department. Note that they called me from the NFCU phonenumber (call log attached). The gentleman asked to speak with me and I stated that he wastalking to me. He stated that there were some unusual transaction on my account and gladthat he was able to catch those from me. He told me that he needed to send me averification code and for me to read it off to him. I received the NFCU verification code viamy yahoo e-mail address and read it off to him. He told me that he was going to place meon a brief hold while he looks at my account to see what was compromised. I was placed onhold with the waiting music. We became disconnected around 1504. I was getting ready tocall the fraud department back but the representative from NFCU called me right back at1505. He apologized for getting disconnected and stated he was still looking into myaccount. He asked me if I would like to remove the Zelle capability from my bank account. Ireplied that I did because I do not utilize Zelle and that is what compromised my account.He said he would gladly do that for me and sent me another verification code and I read itoff to him. He then placed me on a brief hold while he takes care of that. He then came backoff hold and told me that he had to reset my account because it was compromised and sentme another verification code. We became disconnected at 1518. The NFCU representativecalled me back at 1519 and I read off the verification that I received and he placed me onhold again. He came back off hold and told me that he was still working on resetting myaccount and placed me on hold again. We became disconnected at 1529. I started to callback the NFCU fraud department at 1530 and I noticed that the fraud department wascalling me back at 1531 so I switched over to answer the phone call. He apologized for thedisconnect again and told me that he was finishing resetting my account. He placed me onhold again and then came back on the line. We became disconnected again at 1553. Iwaited about 5 minutes to see if they would call me back. I called the NFCU phone numberat 1557 and that is when I found out that I had never spoke with a NFCU representative. Itwas a scammer that had that taken over my account, took out a $8,500 loan, set up (3)member-to-member transfers, had the loan deposited into my checking account, andtransferred all of the loan money and what was in my checking account. NFCU froze meaccount and marked the loan as fraud and told me to call back the next day to start thefraud claims because the transactions need to post. I called NFCU the following day onFriday 21 July 2023 at 0701 CST. The lady who answered the phone stated that I need to talkto the security department and they didn't get in until 0900 EST. I called NFCU back at0802CST to speak with the Security department at NFCU. A male representative from theSecurity department answered and started inferring that I should have known better andnoticed that this was a scam. I felt really embarrassed by his comments and felt that it wasn'tnormal for a bank to be victim shaming. I also felt that if NFCU Security was better I wouldn'tbe in this position. Someone was able to take out a $8,500 loan without showingidentification or providing any signatures (this is what I learned from the fraud departmentlady the night before on 20 July 2023 when I talked with her from [protected]. He walked methrough how to install the latest security update on my apple i-phone. He also told me thatthe scammer had my full SSN and date of birth so I would need to take identity theft actions.He sent me an e-message with how to move forward with precautions with identity theft(report to FTC, freeze/lock credit with all (3) credit bureaus, initial fraud alert with all (3)credit bureaus, etc. He then transferred me to the NFCU fraud department. The fraud department closed my savings and checking that the scammer stole all my money from andopened a new account. They told me that I could submit an affidavit for the fraudulent loanand either mail it in or turn it into a local branch and they can scan and upload it. They toldme to call back the next day as the transactions from the transfer of money out of mychecking and savings had not posted yet. I inquired if the the transactions show postedbecause I was able to login with new credentials to my new account and saw that thetransfer transactions have posted. They placed me a hold to talk to my manager and statedthat I would just have to call back tomorrow. I inquired if the transactions haven't postedwhy can't they just stop the transactions and they told me that they can't do that becausethe funds have already left the account and the system just needs to catch up. I inquiredabout provisional funding as I read that it may be possible to get provisional funding on theaffidavit. They stated they cannot give me provisional funding but gave me a $50 credit tomy new account to help out. I was on the phone for 1 hour and 46 minutes with NFCU. On21 July 2023 I turned in the affidavit for the loan into the NFCU Gurnee, IL branch and thelady scanned and uploaded the affidavit into their system and printed me a new debit cardfor my new checking account. Also, on 21 July 2023 I made a FTC report and was given atask checklist to work on for identity theft. On 21 July 2023, I froze/locked all credit from all(3) credit bureaus and did an initial fraud alert for all (3) credit bureaus that will be good for1 year. On the following day, 22 July 2023 I called NFCU at 1048 CST and started the fraudclaim for my checking and savings account. The lady I spoke with told me that shesubmitted the fraud claim and that it would take 6 months to complete and investigationand once the investigation was complete then I would receive a response on the claim. On25 July 2023, I submitted the FTC dispute letters to NFCU via their e-message portal. I sentone FTC dispute letter for the fraudulent loan and one FTC dispute letter along with the FTCNotice to Furnishers for both submissions. I called NFCU at 1131 on 25 July 2023 to get anupdate on the fraud claims for the fraudulent loan and the fraud claim for thechecking/saving accounts. The NFCU female representative stated that the claims havebeen submitted and it will take 6 months to go through the investigation and the claimcompleted. Once the claim is completed in 6 months I will received a letter with the finding.I inquired if I had additional evidence that I could provide such as the text message from thescammer, police report, etc. how I would be able to get that over to them so that I can assistwith the claim to go through. She instructed me to utilize the e-message system but it willstill take 6 months. She also stated that within the next month I will need to start makingpayments on the fraudulent loan. I inquired why I had to pay for a loan that I didn't take outthat was already marked as fraud. She replied that if I didn't make the payments on thefraudulent loan during this time they will report me to the credit bureaus and my credit willbe ruined. She did state that if the claim comes back after it is completed they will pay meback everything I paid towards the loan. I asked her if it will truly take 6 months to completethe claims and investigation and she said yes. I asked if they are federally insured (FDIC) whyI had to take the loss as a victim of fraud and not the bank take the loss. The femalerepresentative said that I have to be able to prove my innocence before I can receive anymoney back and that they cannot gurantee that I receive all of my money back that I lost.Today, 26 July 2023. I submitted additional evidence (the text message that was a scamposed as a NFCU fraud alert that contained the phone number of the scammer) for the claim and called NFCU to receive an update at 0958CST. I inquired if I could receive anupdate on my fraud claims and the gentlemen stated that they are getting worked. Iinquired how do I know they are actually working on my claim as I have been workingtirelessly to provide all evidence I can for them and work through identity theft and trying tofigure out what to do financially as all my money has been stolen from me. The gentlemenon the phone stated that if I sent the message its getting worked and I told him that thiswasn't good enough and I needed an answer. I have (3) kids and I have bills to pay andmouths to feed and I have no money because that person stole everything. They told methat the fraud claims are a process and I just have to wait. I inquired if there was anythingelse I can do and they told me to just wait but they would mark my fraud claims as urgent sothat maybe I will get it rectified before 6 months. After the phone call with NFCU I called thephone number that I received the scam text from off of my government cell phone and thesame African American male answered the phone. I had my government phone on muteand didn't interact because I don't want to ruin the investigation. Today I am filing thisreport, contacting the FBI fraud hotline, my security manager for my Command (9th MarineCorps District) is reaching out to the NCIS fraud department, going to my local policedepartment to complete my police report and start researching for a lawyer. I have openeda separate bank account because I no longer trust NFCU with anymore money. I have beenvictim shamed, told to wait 6 months, they denied provisional funding, and told me I have toprove my innocence when I'm already a victim. To be treated by my bank in this manner hasbeen extremely stressful and has caused a lot of trauma to my family. I don't know how weare supposed to survive with no money until pay day (in 2 weeks), but I know that NFCU isn'twilling to work with me.

Desired outcome: Get rid of the fraudulent $8,500 loan and don't force me to make payments on the fraudulent loan and threaten to ruin my credit if i don't pay on the fraudulent loan and restore my $2,200 that was stolen from me.

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Navy Federal Credit Union [NFCU] cant link outside bank accounts for nfcu digital investor

nfcu digital investor has a 3rd party to link outside accounts to make deposits.

Plaid lists many major banks but the only link that works is nfcu. nfcu sez Plaid at fault, Not so. It is there internal un published policy you must use there checking account to deposit funds in there Digital Investor. They are happy to blame Plaid and then disconnected me when i asked for plaid contact info. nfcu customer service is almost as bad as att

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Check, or an eft if the debited accouis a dollar but your money market has plenty of money or if you have $ over $ 1000,000.00 plus in your cd account or have a navy credit union credit card that has a limit of $ 14,000.00 credit the will still return the item so they can charge $ 25.00 return and if you complain they will screw with your credit rating like...

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Their credit union employees don't give out their last names anymore, including the branch manager. That's because of high turnover. They don't train their employees to respond accurately to questions. The service quality has gone down. The call center agents are the same as branch employees, miscommunication, siloed within their department, and not crossed...

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Navy Federal Credit Union [NFCU] Please forgive me

I am a Naval and USMC veteran and I served during and after Vietnam I am contacting NFCU about a rather unfortunate episode concerning the time I worked for NFCU It turns out that I spoke a few words out of context and I have apologized profusely about that but I am more than happy to do that again I am addressing Ms. McDuffie to plead for forgiveness and ask to be placed back into the welcoming arms of the NFCU It was not a comment that it should last this long and it does not accurately demonstrate my love for my country and the Navy-the greatest Navy this world has ever seen and I am eager to be placed back in it and the Naval service

Desired outcome: and restore me to the warmth and pride I have enjoyed both in military service and in the civilian world

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Navy Federal Credit Union [NFCU] Auto loan

I’ve been a member with Navy Federal Credit Union for 25 years. I bank and have an auto loan with them. I’ve had my loan for 2 years (since June 2021) and after all this time they send me an email today (May 16, 2023) which is the day before my birthday telling me they don’t have the title to my car. They told me to call the dealership and DMV. Both told me NFCU is the lien holder and would need to request a copy from the DMV. NFCU is now trying to charge me an additional 18% on my APR when I wasn’t properly informed about the issue, not that I’m able to do anything to fix it since the title is under the name of my bank. I had to speak to 2 different NFCU agents and the first was not helpful whatsoever. The second told me I still have to pay the increased rate even though it was the bank that didn’t do their job properly. I don’t recommend getting an auto loan with them if this is the level of treatment you’ll receive.

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Navy Federal Credit Union [NFCU] Accounts/closed

I dont know where to start. I called MONTHS ago to settle this account as far as setting up arrangements for the account to be paid, but was told no I couldn't€™because at the time I did not have funds coming into the account. The agent did not ask me what type of arrangements I was inquiring about setting in place, how much I was wanting to pay towards the closed account or anything. They only saw at that time I didn't€™have anything coming into the account. Then today they hit me with a big whammy and took my paycheck that was meant to pay me and my kids rent before end of day today. Now I started back working small hours back in April of this year and they did not bother those funds but today im assuming they thought of lets take her larger check we dont care if she have kids and about to get put out. We just want our money not even attempting to reach out and see if I still was willing to settle the account now that she has funds coming in. I spoke with an agent and he told me before transferring me that they could reverse the funds and set me up on arrangements but then got to the charge off accounts department and the agent stated the funds was not being reversed, he even stated that he saw where I called in months ago he said “6 months ago to resolve this issue. The agent had no remorse or empathy towards my situation. He made sure to state the previous agent should not have told me that because he don’t work in charge offs so he don’t know. Also making me aware of the amount remaining on the charge off. Regardless all agents represent Navy Federal that I have spoken too. I will be submitting complaints higher up and also with the BBB. I am disappointed and distraught over how this was handled

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Navy Federal Credit Union [NFCU] Fraud - navy federal credit union account

I filed a fraud claim with navy federal credit union (I am using lowercase because your "bot" doesn't allow words in upper case? whatever) because someone from a foreign country had pulled money from my saving account. Get this, they denied it because "There is a chance you might have gone to that country and taken out 600 dollars".

Mind you this was done 8 times in 8 weeks and they say I could have flown from the US to this foreign country 8 times just to take out 600 dollars each time.

I was in the US, and have proof, I was in the united statess (again, not in caps because of your bot) when this fraud occurred.

I have been a credit union member since 1990 and never filed any kind of a claim and now, when I really need to, they deny it?

Desired outcome: I want my money, plus interest on the total from the first date of fraudulent activity

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Navy Federal Credit Union [NFCU] NFCU Albuquerque

I am a service-connected 100% disabled veteran I bank at NFCU and my disability check from the Navy as well as other stuff gets automatically deposited at NFCU However there has been a huge glitch in the operation NFCU is carrying on a vendetta against wherein I cannot use my money or even get someone at NFCU on the phone or online OK I am guilty of a faux pas for I have apologized profusely but tell me what right does NFCU have to deny me my money refuse to help in any way? They have my money and won't release it to me I do not have any mobility to enable to go to the NFCU but even if I could get there I would probably be denied entrancePLEASE get them to give me my money I and my dog need food there are bills to pay as well as rent

Desired outcome: I want my money provided to me asap either in a money order or a check This is not demonstrative of the values the Navy espouses and promotes especially for sailors like me who are damaged for life

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About Navy Federal Credit Union [NFCU]

Screenshot Navy Federal Credit Union [NFCU]
Navy Federal Credit Union offers a variety of financial services including checking and savings accounts, loans, credit cards, and mortgages. They cater primarily to military members, veterans, and their families. NFCU also provides investment services, insurance, and retirement planning. Their digital banking platform allows for online and mobile account management.
How to file a complaint about Navy Federal Credit Union [NFCU]?

Here is a comprehensive guide on how to file a complaint against Navy Federal Credit Union [NFCU] on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Navy Federal Credit Union in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint against Navy Federal Credit Union on ComplaintsBoard.com. Remember to use simple language and guide users through each step thoroughly.

Overview of Navy Federal Credit Union [NFCU] complaint handling

Navy Federal Credit Union [NFCU] reviews first appeared on Complaints Board on Oct 24, 2006. The latest review Stole my money was posted on Jun 11, 2024. The latest complaint Horrible bank! was resolved on Oct 30, 2013. Navy Federal Credit Union [NFCU] has an average consumer rating of 2 stars from 250 reviews. Navy Federal Credit Union [NFCU] has resolved 40 complaints.
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  1. Navy Federal Credit Union [NFCU] Contacts

  2. Navy Federal Credit Union [NFCU] phone numbers
    +1 (703) 255-8837
    +1 (703) 255-8837
    Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number 0 0 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (703) 255-8837 phone number
    Member Service - International
    +1 (888) 842-6328
    +1 (888) 842-6328
    Click up if you have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have successfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number Click down if you have unsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number 0 0 users reported that they have UNsuccessfully reached Navy Federal Credit Union [NFCU] by calling +1 (888) 842-6328 phone number
    24/7 Member Services
  3. Navy Federal Credit Union [NFCU] emails
  4. Navy Federal Credit Union [NFCU] address
    Navy Federal, PO Box 3000, Merrifield, Virginia, VA22119-3000, United States
  5. Navy Federal Credit Union [NFCU] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2024
Navy Federal Credit Union [NFCU] Category
Navy Federal Credit Union [NFCU] is ranked 21 among 403 companies in the Banks category

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