SUBMIT A COMPLAINT

Navy Federal Credit Union [NFCU] Customer Service

0
Complaints126
Pending0
Resolved0

Navy Federal Credit Union

Navy Federal, PO Box 3000
Merrifield
Virginia
United States - VA22119-3000

Customer Support Phone Numbers

+1 888 842 6328(Member Service - Domestic) 6 3
+1 703 255 8837(Member Service - International) 5 1
Plus

Navy Federal Credit Union [NFCU] Complaints & Reviews

Navy Federal Credit Union [NFCU] / customer service

La
Apr 12, 2019

Doing some late night browsing I check my accounts and notice I have S738.00 dollars in my shared acct. with my husband minus $29 fee. I call and speak with Matthew. It still is unclear what happened but that morning I check my acct and it was overdrawn by 7.69 so I added $790. I made a...

Navy Federal Credit Union [NFCU] / credit card

Ma
Feb 21, 2019

I applied for a Navy FCU CC and as I started to fill out the offer they had for me, I went without refreshing the website while I gather paperwork, when I logged in, the offer was nowhere to be found in my profile, calling Navy fcu left me uneasy as one of its member professional worker...

Navy Federal Credit Union [NFCU] / checking/customer service/business services/corporate/

Br
Feb 21, 2019

We have both personal and business accounts. On the personal side Navy Federal has approved myself and my fiance, very extreme large amount in credit cards . Our business account we cannot even borrow a penny. To make matters worse, Oh Lawd where do I begin!! So, let's start with opening a...

Navy Federal Credit Union [NFCU] / dispute problem

Co
Feb 04, 2019

I am a navy federal account holder since April of 2017 and never have had any issues with them until recently. My husband had used his debit card at a merchant and instead of charging him the 5.98 they charged 55.98, sounds like a simple fix sure, but we were told to go back to the...

Navy Federal Credit Union [NFCU] / checking account

Lo
Nov 30, 2018

From 27 Sept 2016 - July 2018 someone stole over $23, 000.00 from my account. I found out who used my card and I notified NFCU and they just denied my fraud claim. Now I didn't sign the receipts and the merchants who accepted the card should of asked for identification. I sent them a...

Navy Federal Credit Union [NFCU] / checking

Lg
Oct 31, 2018

I deposited a check via my mobile device Monday 10/29/2018. It was approved on Monday and I was told the funds would be available on Wednesday 10/31/2018 at 6am, two business days after it was approved. It is Wednesday 10/31/2018 10:28am and I was just told my deposit will not be released...

Navy Federal Credit Union [NFCU] / bad customer service

To
Oct 06, 2018

Spoke to a Tiana on 10/5/2018 at 9:50 tonight about my account and was told my date of birth was incorrect even though I gave her all the information she requested. The date of birth is not even wrong by month or year, but by date and 1 day at that. She put me on hold 2-3 times. Just to...

Navy Federal Credit Union [NFCU] / customer service complaint

Ve
Sep 15, 2018

Let me start by saying, I stood in line for 20+ minutes & watched two people do a job that one person is capable of doing. The bank is not a place to flirt & frolic, yet the Manager was flirting with an employee. I looked for a name plate, which was present at every other divider but...

Navy Federal Credit Union [NFCU] / va loan 8030627049_english_appraisal nmls: 1468350

Mi
Sep 11, 2018

The appraiser missed the upgraded features of the home in stating that the house had only two bedrooms instead of three. This three bedroom house cannot be rightly compared to a two bedroom house in a real estate world. The appraiser called it a dinning room instead even though it had a...

Navy Federal Credit Union [NFCU] / availability to deposit, app deposit issues and failure of reps to care or find solution

Mr
Sep 07, 2018

I am livid. Our family has been with Navy Federal since 2010. I only have option to use mobile deposit app to deposit as your bank does not have local branches I can simply walk into. TO WHIT, insult to injury, was suggested by your nonchalant reps today by phone. The first time I deposit a...

Navy Federal Credit Union [NFCU] / employee complaint

St
Sep 01, 2018

I was treated poorly, disrespectfully, unfairly, unprofessionally, and rudely by a Navy Fed bank rep, inside the branch, located in Rancho Bernardo, on Bernardo Center Dr and Rancho Bernardo Road. His name is Garrett and this took place on September 1, 2018. He does not know the meaning of...

Navy Federal Credit Union [NFCU] / direct deposit

Li
Aug 24, 2018

I expected my direct deposit & my direct deposit usually comes in at a certain time. However after calling the toll free number I was told by the Supervisor Ms. Misha that she could not advance the process. And she said that I would have to wait until 6am despite the fact that it was an...

Navy Federal Credit Union [NFCU] / consolidation of 4 personal loans

Le
Aug 08, 2018

My writing to you in regards to my recent personal loan refinance application that was denied. I am disgusted and appalled with your decisions. I have been a member for many years with all of my accounts in great standing. My loans are always paid early and usually a month ahead of time...

Navy Federal Credit Union [NFCU] / online banking

Br
Jul 30, 2018

Navy Federal routinely locks there customers out of the online banking. Everyone I know who has a Navy Federal Account has this annoying problem. I tried logging in for the first time in several months. On the first attempt I got a message that the maximum number of attempts had been made...

Navy Federal Credit Union [NFCU] / direct deposit posting

Ta
Jul 26, 2018

I am writing this because I am tired of getting different information on the phone than I am given in the bank. I was opted into a program that releases my direct deposits to my savings ending in 3729 a day early. I went into the bank and I spoke to a representative and that is what I wa...

Navy Federal Credit Union [NFCU] / company work check put on hold for five days

Al
Jul 25, 2018

I submitted my check through mobile deposit on 7/20/18 and when I returned back to work on 7/23/17 I seen that my money has not deposit I waited anther day to call and it turns out that the check was returned and put on hold for five day. I was told that I can take the check to their bank...

Navy Federal Credit Union [NFCU] / customer services

La
Jul 18, 2018

My dad online banking was some house locked out. My dad do not any computers and not even a cell phone. I call them because my dad is with navy federal because I have acct with them. So I call them with my dad in the phone they say my dad has to call that they can not unlock his acct. now...

Navy Federal Credit Union [NFCU] / mortgage loan process

Nf
Jul 17, 2018

I'm not sure if this is going to the appropriate office for resolution or customer service. I have had bad experience with different people in NFCU. Tanaya Gibson was unresponsive to emails and phone calls. Also she said that our VA Appraisal was ordered on the due date in our contract...

Navy Federal Credit Union [NFCU] / teller, customer service

Sh
Jul 09, 2018

Hello, i have been working on my job now for a few months. I usually go to one branch that is closer to my job to cash my check but this particular Friday I decided to go to the one closer to my house since I was off of work. Let me first mention that each site is well over 30 mins from my...

Navy Federal Credit Union [NFCU] / customer service

Sa
Jun 19, 2018

Description of Complaint: Friday on june 15 th i went to deposit a check, i had recieved from my job. I went in and asked how long it would take to clear the lady "Carol" said she would let me know. So in the mean time she just has a huge attitude when asking about my direct deposit and i...

Navy Federal Credit Union / auto loan/ access # 5976882

Li
Jun 11, 2018

Hello, I have been working with multiple people from Navy Federal, from going directly to a branch office, communicating over the phone, as well as email to correct this. I bought a vehicle from a used car dealership, which unfortunately closed down due to owner fraud. I have followed variou...

Navy Federal Credit Union [NFCU] / checking/customer service

Bl
Jun 04, 2018

My name is Brittany Wilson. Access number 11869057. My accounts were restricted on 6/1/18. I was not given notice and when I called i was given the run around and no concrete answers of why. I spoke with two supervisors Jessica and Adrianne. They told me two different stories. I was not...

Navy Federal Credit Union [NFCU] / checking account

Ke
Jun 01, 2018

I made a deposit on a Sunday of 1303 and had no idea of the extra hold over 1k. This caused me over 100 in fees I contacted the bank who took no accountability in their poor online banking architecture. A financial institution of this size should have certain precautions to protect their...

Navy Federal Credit Union [NFCU] / checking account/ customer service

Ra
May 23, 2018

On May 6, 2018 while out the country on vacation. Navy Federal called me to state they had mistakenly deposited $4500 into my account and they needed to retract the money. I said OK sure, after reviewing my account I saw that when they did this they threw the balances of my checking...

Navy Federal Credit Union [NFCU] / inhumane treatment of their members

Tr
May 15, 2018

My Name is Dianne G. 2038293 I have been a member of the NFCU for approximately 30+yrs, however in February 2017, I lost my job. With that being said I contacted NFCU as well as my other creditors to let them know my situation and how I would take care of my debt. Mind you I had 2 open...

Navy Federal Credit Union [NFCU] / customer service conductivity

Th
Apr 26, 2018

My name is Belinda and I am a Navy Veteran. My heart goes out to any active duty military who has to deal with this institution. I could not imagine myself being on active duty and dealing with this credit union. The lack of courtesy, respect and honor is not something you get when you are...

Navy Federal Credit Union [NFCU] / lack of knowledge

Ja
Mar 22, 2018

My name is jacqueline kitt i called in @443pm to get my funds available to me like everyother thurday. I spoke with john who i told my name on my check does not match my name and i am aware of that. I told him that before he could noticed. He then went to say well i cant do it. I told him...

Navy Federal Credit Union [NFCU] / excessive hard hit on credit reports for mortgage application

Dr
Mar 18, 2018

In the beginning of February applied online for a pre-appoval for mortgage. I assumed the application was submitted properly but after not getting feed back in over a week, I called NFCU and found the application never went through. I gave the person on the phone all my information to...

Navy Federal Credit Union [NFCU] / car note payment

Ra
Dec 11, 2017

On November 29th I called Navy Federal Credit Union (NFCU) to pay $121.00 plus $1.00 for processing = $122.00 towards my car note I asked that it be debited from my PNC account in which I provided my account information I stated that I would call in to pay the remaining balance on December...

Navy Federal Credit Union [NFCU] / cash deposits through atm

Na
Dec 11, 2017

It takes 5 days for a cash deposit from an ATM to reach your account. 5 WORKING DAYS, not just 5 days consecutively. Navy Federal is a joke. If I had known that it takes that long to receive deposited cash, I would have just kept the damn cash in the first place and deposited it in person...

Navy Federal Credit Union [NFCU] / lack of services

Do
Dec 11, 2017

There is very little but that maybe federal apart from other bank or credit unions. One service are you is be imprinted gift cards. I have a creative and nephew and each year I send him a card through your bank. I walk in this year and the lady says you have to do that yourself online ...

Navy Federal Credit Union [NFCU] / personal finance management

Jo
Dec 07, 2017

I was approved by the personal finance management department for an extension on my lowered credit card interest rate agreement. Upon doing so on November 27th they sent me a letter advising me that my next payment has been advanced one month and the new due date is December 24th...

Navy Federal Credit Union [NFCU] / secured credit card policy

Re
Dec 02, 2017

Well I had a secured credit card with a 500$ credit limit I had a balance of 529$ I paid 280$ of it and some one high up decided to pay the use of credit instead of cash advance my complaint is that's crappy to do to some one who is letting you make money off there money. First it's my...

Navy Federal Credit Union [NFCU] / banking in general

To
Oct 28, 2017

I have been banking with Navy Federal for about 5 years now. I have always had wonderful service and been treated fairly by them. Up until Recently, that all changed when Navy Federal froze my Accounts and accused me uploading a check to them. I get a call from a woman named Janice Davi...

Navy Federal Credit Union [NFCU] / customer service security department

Ma
Oct 24, 2017

I received an email regarding a check I deposited on Oct 24, 2017. The email insinuates that there is potentially suspicious fraudulent activity regarding the check I deposited. I called the number provided 1-888-503-7105, option 4 and it states that my immediate atte tion is required. The...

Navy Federal Credit Union [NFCU] / inappropriate closing of account

Ev
Sep 27, 2017

All accounts closed and no information or assistance given to rectify situation. I've been a a Navy Federal member for a few months now and was very pleased with organization and customer service up until now. I recently attempted to participate in a savings certificate that resulted in my...

Navy Federal Credit Union [NFCU] / disclosed personal information to someone other than myself

Jt
Sep 26, 2017

They couldn't reach my cell phone (because I was overseas) so they called my parents house. A place I haven't lived since 2002. So instead of shooting me an email, they used "public" records to call me at a number I never gave them. How is that alright? I can not believe they think that kind...

Navy Federal Credit Union [NFCU] / checking accounts

Ja
Sep 26, 2017

When I first opened my checking and savings accounts at Navy Federal I opted to have any overdraft funds transferred from my savings account only. So I had $11 come in from Navy Federal for ATM fees the reimbursed my for because my echecking has no fees. My everyday checking was negative...

Navy Federal Credit Union [NFCU] / checking account

Sm
Sep 20, 2017

I have an account that was closed without my notice 3 months ago and now funds are being taken because of this closed account . I was told about the 60 day policy but I wasn’t notified to manage my account within that time . I feel I am being unfairly charged . If this account was closed for...

Navy Federal Credit Union [NFCU] / mortgage loan processing/ poor customer svc pensacola loan ctr staff and mgt

Ed
Aug 14, 2017

I appled for loan with nfcu on june 26, today it aug 14 and still I am in distress with this procees I am now on my 2nd processor and his supervisory as well as senior loan official in pensacola, fl. And they still can't seem to get it right. I have tried for the last two weeks to have...