Latest Reviews and Complaints
Request for assistance regarding underpayment transaction and customer engagement
Dear Lloyds Bank Team, We write to request your assistance regarding a payment discrepancy involving one of our Interswitch POS merchants. On 13 July, a customer made a card payment using an ATM card with PAN (446272******9318). The cashier intended to process a payment of ₦149,500 but mistakenly entered ₦14,950 on the POS terminal. The transaction wa...
Read full complaintInsurance services - appalling service
We have a complaint in process at the moment which was opened on 24th February. So, we are now in the 10th month. It was a leak to a waste pipe that is boxed in. So, it was quite a simple repair. We are still waiting for the builders to attend and make good the damage. You can't speak to anybody, unless they call you and this morning our claims handler i...
Read full review4 Lloyds Bank Reviews
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Lloyds branch accusing a person fauld Myers
Lloyds branch judging the person without any proof against fraud blocking the bankcard,so you cant use it even though the person isnt a scammer member of the team saying to me this person is a scammer without proving it,if you do another tranfer they will block the card.l been with the bank now more then 20 years now the member of the team called Beverly was rude towards me abrupt l felt uneasy with her
Read full reviewCheck on the email ID and Officer
Sirs/s, I have a customer who wishes to purchase goods offering a SBLC to be issued by your good bank. However, the Lloyds bank officer business card, made me confused, as the email domain is different than the usual.
That is "martin.[protected]@global.lloydsbank.com".
I wanted to verify if this address is correct, to avoid problems in future.
Your reply will be helpful and much appreciated.
My email ID: [protected]@gmail.com
Thanks in advance and regards.
Mano Seraderian
Recommendation: Hope it will be helpful.
It was an easy and secure process to reach you. Thanks
A Warm Thank You To Monique the Cashier at Christchurch Branch,4 Castle Street, BH23 1DU
Lloyds Bank Customer Care
Please pass on my thanks to Monique for her help and diligence in solving both the hiccups in Lloyds debit card / PIN number system and the current difficulties with my accounts.
At a particularly sensitive and stressful period for me, Monique's financial advice and expertise along with the support of the branch manager, were invaluable.
Much appreciation for the effort and professionalism but also personal service provided.
Kind regards
DJ Roslyn
Recommendation: See above. My local branch is the perfect example of what high street banking should look like.
44 Lloyds Bank Complaints
Newnfit.com £49 subscription has been taken from my bank account.
I was downloading an app for a diabetic sugar reader, I thought it was free and it wasn't called newnfit.com. I never received any info about this charge, only found out when i saw a pending transaction for £49, I called as I thought it was a fraud but was told I paid by my debit card by Apple Pay, I have no interest in anything to do with this company and...
Read full complaintInsurance
I have been contacted by a Clearing House prize company and they say that they have paid 75% of the insurance on the package that I've won. They are telling me that I have to pay the remaining 25% of the remainder and it amounts to $12,125. They asked me to send a check to a company in Pensacola, Florida before they would give me the check. Furthermore they...
Read full complaintUrgent request for app fraud review under the crm code
I am writing to formally request an urgent review of my case as Authorised Push Payment (APP) Fraud under the CRM Code. I was manipulated through a sophisticated online scam involving a fake platform impersonating Yahoo (“Yahoo Travel VIP / Yahoo Tour Side”). I was coerced into repeatedly transferring money through Taptap Send to M‑Pesa accounts controlled...
Read full complaintIs Lloyds Bank Legit?
Lloyds Bank earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Lloyds Bank. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Lloyds Bank has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Lloydsbank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Lloydsbank.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Lloyds Bank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Lloyds Bank has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 15% of 44 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Lloyds Bank. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lack of service
Appalling service and disrespectful, unprofessional and nonchalant attitude Reference BCA 0392343 Dear Sir/Madam, It is with much sadness and disappointment that I feel the need to report a serious lack of service and uncaring approach when I applied to open a business account. I have been banking with you for several years in my personal capacity and I am...
Read full complaintPersonal account and unfair treatment
Lloyds bank made life HELL, turned it upside down I am very, very upset. They ASSUMED I was being scammed so blocked my Debit & Credit cards, suspended my online App. access, stopped transferring money to family & paying in option, closed the nearest branch and expect me to travel 5.5 miles to transact with No car only bus and I retired pensioner. In...
Read full complaintLloyds bank customer support
I contacted Lloyds bank today regarding payments that had gone from my account without my permission. Three ti STHKP and one to LLWVS. I do not know who either of these 'companies are. and gave not knowingly made any payments to them.. Having spent nearly three hours on a chat thing and then telephone call Lloyds bank fraud team have informed me that they...
Read full complaintLogin not working
I have tried d many different ways to get back on line with my account with out success. These forms you sent me don’t work As I am at present working overseas (Vietnam) I am needing to get online ASAP
Please help me get back on line TEL OVERSEAS +84 [protected]
Could you please advice why this form does not work? THE LETTER YOU SENT TO VIETNAM NEVER ARIVED
Claimed loss: time
Desired outcome: able to logon again
Confidential Information Hidden: This section contains confidential information visible to verified Lloyds Bank representatives only. If you are affiliated with Lloyds Bank, please claim your business to access these details.
When you send these forms to Vietnam they never get here. only DHL or express work please use these when writing to me Contact name: Philip Peter Wilson
condescending teller made us close accounts
Hi, I have been a Lloyds customer since 1976 when I joined the Royal Navy. More recently, I also held a business account with you when I ran my own company, Tip Top Training Ltd. In 2026 I am going to be the recipient of a large inheritance, which I had intended to invest with your bank, with your advice. However, my experience with Michaela Burton at your...
Read full complaintLloyds Bank not closing my account correctly
I am a severely disabled person on benefits. I had a claim review with Universal credit and in that review it was highlighted that my Club Lloyds Bank account albeit closed still showed an amount of money on the statement and that they needed clarification . I sent Lloyds a copy of the UC information required 2nd September and they had until the 16th...
Read full complaintThe Lloyds Bank App and the dysfunctional automated phone call
Having experienced iPhone problems recently despite assistance from the local iPhone Store I was unable to access my LLoyds account via the App despite never having had a moment's problem previously in the years of my using it. On 23 April 2025 I emailed mobileapps@lloydsbanking.com to explain my issue but have not yet received a response. I have been...
Read full complaintDifficulty with making internal current account switch
This is the text of an email sent to your worldwideservice on Tuesday, March 18 at 18.46 Dear Sirs, I am unhappy with the internal switch arrangement that you provide. I have banked with you for over 60 years and expected much better service. Let me explain. Today I called your customer service to try to arrange a complete switch from my Gold account to...
Read full complaintUnable to use my online banking and I am being scammed.
1. I have called your help line 3 times and each time they say they have fixed the problem. They removed one of my optional numbers, namely my Portuguese one which I use outside the UK and despite putting credit on my phone, it still doesn't work. 2. Unable to look at my account apart from when you connected me, I noticed £8.99 is being taken from my...
Read full complaint and 1 commentPhone cut off 4 times on transfer to actual person
My call was disconnected 4 times during transfer from automated speel to an actual person. I then went to my local bank and now found it shuts on Monday. What I want to know is why my call was disconnected. I have been with you for over45 years. Your service is getting worse. I cannot even open a new savings account at my local bank. I am now considering closing all my accounts with you. Name Lynne Spillett from Blackwood Caerphilly. Please reply with an explanation. Thank you
Confidential Information Hidden: This section contains confidential information visible to verified Lloyds Bank representatives only. If you are affiliated with Lloyds Bank, please claim your business to access these details.
potential scam - email adress check: [protected]@gmail.com
Dear Sir /Madam,
I'm writing to you from Greece, in order to get some help and advice related to a potential scam that might I'm dealing with.
Long story short : I posted an ad on facebook marketplace about a graphics card (private sale of my own hardware, I'm not a professional seller). A person from England with a regular FB account wanted to buy the card for his cousin here in Greece (Athens), as he claims. We had an agreement. He wanted to also include some steam game cards and I agreed. Then he asked for some personal information (bank account, email etc.) and sent me a proof of wire transfer from Lloyds phone application, as he claims. But after that I'm receiving several claims asking to transfer extra money to some suspicious accounts via paypal (as I have a paypal and not a Steam account) in order to finalize the transaction for the graphics processor unit and steam gift cards. transfer to my greek account is holded and I received nothing. I didn;t ship the items by the way.
I'm receiving suspicious emails asking for money from:
[protected]@gmail.com
Is that a regular Lloyds email or not? This might be a scam or something?
[Unfortunately I already sent € 50.00 via Paypal (family - friends transfer...!) yesterday according to instarcations from this specific email. today they wanted extra money but I searched about it and found this:
https://www.scamwarners.com/forum/viewtopic.php?f=6&t=189394]
I'll try to contact facebook and PayPal about a potential scam that I'm afraid is happening.
I would sincerely appreciate it if you send me some feedback about this specific mail address.
Kind regards
Ioannis Petrocheilos
[[protected]@gmail.com]
Branch closures and advertising
I find it deplorable that Lloyds Bank continues to close rural branches. This puts pressure on rural Post Offices who are doing a lot of their job for them. I also resent the amount of money spent continually by Lloyds Bank on advertising especially featuring Black Horses who now seem to cross rivers. The training of the these horses must cost thousands of pounds in addition to cost of placing these adverts on television or the cinema. This money needs to be spend on re reopening branches and not closing them.
Desired outcome: Re open rural branches that have been closed
Money transfer
Once again I have tried transferring money. I spent hours at the weekend. When you go thru' the internet banking at the very end it tells you you have to phone a certain number. If that is the case why are you wasting customers time. Even after speaking with someone and telling them what I had for breakfast. I get a text to day to contact you. I then give up as its been 30 minuets and I have once again been left on hold. You have now also locked me out of online banking. The last time this happened it took well over a week for the transfer to go thru,
I had to go to a branch twice and even then they told me I had to do it on line or phone. A message told me to contact the fraud department. This was late afternoon and told the wait was two hours. I declined. And for all the time and trouble I went thru' you gave me £20 Compensation. I have said many many time's I am leaving Lloyds. This time I mean it. Lloyds are a disgrace. You do not value my business. I have not even received a new card for the saving account. it ran out in 2020. So one assumes the transaction of £3,929.68 will take another week Account [protected] 30.80.42 [protected] 77.01.11. So I now have to explain to the person why I have not paid the.
Desired outcome: Transfer MY money
Forgot my user id and password
Matthew Henthorn
i am quite confused since I have dementia and can't seem to remember my id and password I have everything else written down: Matthew Henthorn
Sort code -777751
Account number-[protected]
But I seem to not have my password I also made a new email and forgot to update please respond back with my email
[protected]@proton.me
Your sincerely Matthew
Desired outcome: To get my id and password back
Compromising of accounts due to hacking. And also declining of transactions.
Dear Lloyds Bank Company Group,
I am writing to you with regards to the recent inconveniences that I have been experiencing over the past few weeks. Firstly, my bank account was hacked which caused a significant amount of stress and anxiety. Secondly, I have noticed a constant decline in transactional services which has made it uncomfortable and frustrating to use your services.
As a loyal customer, I am disappointed with the level of service that I have been receiving from your company. These issues have caused me to incur additional costs and have significantly impacted my ability to manage my finances. I believe that I am entitled to compensation for these inconveniences and hope that you will take immediate action to resolve any disputes that may arise from these incidents.
Therefore, I request that you provide me with a suitable compensation package for the inconvenience that I have been caused. I would appreciate it if you could respond to my request as soon as possible so that I can continue to use your services with confidence and trust.
I look forward to hearing from you soon.
Yours sincerely,
Simon Ibrahim watila
DD/MM/YYYY-04/08/2005
Account number- [protected]
Sort code- 30-94-44
Desired outcome: compensation due to inconveniences
Business account (not for profit group)
Some time ago at the beginning of October I had to (try) to contact Lloyds Bank regarding an account that the not for profit organisation that I am Chair of - namely, CORKY's GROVE - had had a drastic loss of officers and our (then) new Treasurer and one other signatory to our account had left. This left just me as the only remaining signatory. I had been unable to access our account online so tried on numerous occasions to speak on the phone to staff for help. I found different staff suggested or instructed different things and in the end I was directed to download, complete and return certain forms in the post. This I did, and additionally, I included evidence of my own identity for good measure.
After a number of such calls I had hoped my envelope of documents would enable Lloyds to identify me, authorise me and help me get onto the account so that its balance can be ascertained and checked as we fear the removal of monies.
To date, I have had no reply or other contact in any form from Lloyds and our group is no nearer being able to access its account, the balance should be circa £329.
Desired outcome: I can supply copy documents and also clarify the account details. I would like some response and access to the account so the balance can be removed and placed with a more responsive and supportive bank.
Lloyds lies
Been lied to on many occasions, need phone recording’s to prove this but apparently technical problems. Want to borrow on my mortgage spent well over a month trying. Have lost overtime to talk. I’ve lost a lot of money and still no one has contacted me. Tomorrow I will ring again about my complaints and borrowing on mortgage as no one has contacted me. I’ve had enough now
Desired outcome: Answer would nice but I’ll find a way to change banks
Lloyds Bank complaints: history and resolution overview
Out of all reported cases, 7 complaints (15%) have been marked as resolved, while 37 complaints (85%) remain unresolved. The most recent resolved complaint, closed my account for no reason / rude clerk on site, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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