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PNC Financial Services Group Complaints 292

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2:23 pm EST

PNC Financial Services Group misinformation

I called their customer service line on Sat. 11/22/08 to request a balance summary. At that time, I was informed that I had a positive side balance and they said nothing about anything pending at all. I made a small debt card purchase on Sunday (less than $5.00) and was hit with not one, but two NSF fund fees ! When I looked at my online statement on Wed 11/26/08 it showed the two NSF fees and a $80 balance. I contacted their CS and they agreed to refund the two NSF fees. When I checked on Thursday, they had refunded them but said there was a $69 charge that came thru and slapped me with another NSF Fee, even though there was $80 dollars in the account! I called their CS line, and they refused to refund this fee even though I have printed proof of the online statement from the previous day! I was also informed that they even charge you a $1.50 balance inquiry fee from a ATM! I tolf them that I was closing out this acct (it was a petty cash acct) and I would not be doing anymore business with tem. The CS rep acted like she did not care what I did. BEWARE OF THESE RIPOFFS!

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12:58 pm EST

PNC Financial Services Group fradulent charges refusal to remove

PNC Bank and their Visa cards are the worst to associate yourself with. They will not correct a fradulent charge on your debit card...I almost dropped my total association with a broker because of this bank. Do not do business with these people or do so at your own peril...this is the greediest bank organization ever!..my experience with dealing with banks over 50 years!

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6:30 pm EST

PNC Financial Services Group atm scam

I have had two problems with this bank. I'll admit I am not a customer (and never will be after finding out what their service is like), but I like to use their ATM to make deposits to another banking account that I kept when I moved, but is not especially close to me. The reason I like this ATM is because it will scan the deposited check and put it a copy of it on my receipt. A few months ago, I actually made an envelope deposit with 3 checks enclosed. In this case, I didn't have the benefit of the checks being scanned--because there was more than one I had to use an envelope. BIG MISTAKE. About 10 days later, my bank sucked the money back out of my account, and I was told that PNC claimed there was "no envelope". As anyone who has ever made an ATM deposit knows, nothing is credited until the envelope is inserted so that didn't even make sense, but the bank told me it could have also mean that there was nothing in the envelope. I tried to call PNC directly, and got nowhere. I just wanted someone to recheck the deposits for that day, or to check the machine to be sure it wasn't stuck in there somehow. More than anything I was worried about where the checks were and whether they could have somehow ended up in the wrong hands. Because I'm not their customer, they couldn't have cared less. They told me they wouldn't even address my concerns with me directly, that I had to file a dispute claim with my bank. I did that. They apparently still didn't care, and 30 days later the dispute basically "expired" because PNC never even bothered to respond. And I was stuck with the nightmare of how to deal with the missing checks.

The second problem happened when I tried to make another deposit. This time I figured I was wiser, and thought that if I just deposited one check at a time, I'd have the security of the face of the check on my receipt. But, what happened this time was unbelievable. I entered my card & PIN, the machine shows some kind of advertisement for PNC, and then asks which language, I chose English, get the ad again, and then a screen saying that the machine will charge $2.50 for a cash withdraw from my non-PNC account (another rip-off), but I figure I'm making the deposit, not a withdraw, so I hit OK. Then the machine tells me to take my cash! I NEVER ASKED FOR CASH. It spit out $60 (the typical "fast-cash" amount at most ATM's). I really needed that money in my account, not out of it, and I certainly didn't want to be charged $2.50 for the inconvenience. Now, I still have to make my deposit that I wanted to make, plus put the $60 back in. Needless to say, I'll be making those deposits elsewhere, because I absolutely will NEVER use PNC's banks, ATM's, parking garages, ballparks (sorry Pittsburg Pirates), restrooms, or anything else EVER AGAIN!

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Nathaniel Thomas Thompson
US
Apr 02, 2018 7:20 pm EDT

my card account pin is 6419

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andrew32
2221 osborn dr, US
May 17, 2010 1:19 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They doing whatever they can get you moneys . They keep charge so many fees and overdraft fees . They are intended to making more moneys as soon as possible . They charge me 36.00 dollars overdraft in three times in one day . That is ridiculous

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11:41 am EDT
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PNC Financial Services Group stealing my home

My husband and I decided that we would like to refinance our home in 2005. Pnc offered a great rate and we thought lets give it a go. Big mistake! First off our loan officer quit in the middle of the loan process, then they lost the loan application. When it was all said and done instead of rolling our truck and home together in 1 morgage they drew them up as 2 seperate loans and now we have 2 liens on our home. Last year after some set backs we got behind on our morgage. Fast forward to 2008 we recieved a letter from pnc that they were forclosing on our home. I called the loan center which is now called clc and was told "oh sorry it was a mistake it should have never happened". Ok the forclosure was pulled and we went on about our lives... Until 2 weeks ago when we recieved another letter that they were forclosing again! This time I called and spoke to yet another rep and was told "sorry my manager never got the e-mail i'll stop the proceedings" I then asked for something in writing. Ok sure I was told call tomorrow with the fax number and we will get it out to you. I called the next day and was told that he took our acct. To his supervisor I was told that they can do a beeter loan for us and we would need to send some finanical info to them and they can get started. Ok yea someone to help us. No! Here it 2 weeks later I have not gotten our written statement that the 2 forclosure was a mistake and now we are being told that we have to pay all the lawyer fees of said forclosure before they will refinance. Now we would have no problem paying these fees if they were our fault, but each time I called on a recorded pnc line I was told that they had made the mistake not us. I was told yesterday that a supervisor would called me to discuss this but I still have not heard anything. I called a housing counseler and was told we have a case if we want to file a complaint with the banking commission. I called yesterday and was give another number because pnc is a national bank. All said and done I filed the complaint they were happy to take the complaint by the way and still no call from pnc supervisor.

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G D
Lothian, US
Jul 29, 2011 9:59 pm EDT

At least they are just confused in your case. In May, PNC Bank offered to move a loan payment on my mobile home to the end of the contract. I asked if we could do two, and they agreed. After that, I got one call and a woman told me it would take a long time to put the change through. Then silence. By July, they still had not put the transaction through. I was late with the July payment, and they POUNCED. They put in order of replevin with the court. It was a set up. Now I have to go to court and prove that they promised to move the two payments to the end of the contract. I may lose my home.

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6:54 am EDT
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PNC Financial Services Group fraud and scam

National city mortgage has this so called counseling dept. And they send you a financial form and a very nice brochure. All this gives you a sense of hope. Unfortunately, it is just a scam. I have been trying to get some sort of workout to keep my home as it is in an upside down loan. I was served foreclosure papers in july. I hired professional mitigators to deal with things as I can't get anywhere.

Everyone tells me the banks don't want your home, but national city seems * bent on taking it. They want me to pay the original mortgage or nothing at all. They keep citing deficit of income. They have not let me pay anything in over a year. I lost my job of 21 years and needed an adjustment. I am about ready to just give the home back. This is one dishonest institution. Plus they lose my paperwork and claim I never sent it.

I put $42, 000 down on this place and don't want to lose it. I am at my wit's end. My credit is bad now, but now I am employed (2 years) but I just don't make what I used to. I even filed a claim with the occ and they believed ncm regarding the lost paperwork. It's horrible and frustrating. I would totally like to sever ties with this bank.

I recommend to anyone to never finance with them. They are not out to help the homeowner and are dishonest.

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Ishness
Dayton, US
Dec 09, 2009 1:46 am EST

I respectfully disagree with your position. I'll be emailing you to explain how I might be able to help you should you still require assistance. I'll say for one thing, the "professionals" you hired were the worst thing you could do. Anyone who charges you for a modification, is a scam. Plain and simple. If anyone else needs free assistance with Loss Mitigation @ PNC and understanding the process, please let me know. I'll try to help everyone I can for free...

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charlie38marie
Marysville, US
Sep 12, 2009 2:43 am EDT

I agree totally with your complaint... similar things happened to me...they should be barred from ever being able to lend mortgages to anyone...and you gotta feel sorry for the peons that work there having to take away houses (under their executives orders) from people like you and I who had lost a job but are back on our feet and still can't keep our home.

What a crazy system the American mortgage lending institution is.

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abby Rodriguez
stockton, US
Dec 08, 2008 8:23 pm EST

I completely agree with you! Im in a similiar situation and I would love to be out only $42K. How does $280K sound?

They still refuse to refi me at current market value. Why not help us, the H/O who currenly live there and taking care of the house?

If we walk, they will be forced to sell the property to someone else at market value...why not help the current H/O?

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11:37 am EDT
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PNC Financial Services Group scam charges

PNC bank, among others, uses the predatory practice of clearing checks 'highest to lowest' first. This creates a huge profit capitalizing on small customer errors.

Example:

Account balance on any given day is $500. Yesterday, you used your bank card for $20 and say $30 and didn't enter the items in your checking account register (an error which I agree you should pay for, after all it is your mistake which will cause the following but it is PNC's greed which will exponentially raise the cost of your error).

At the same time those two debits are clearing a check which you wrote comes through your bank for $475. PNC now employs the predatory practice of what is called 'highest to lowest'. Here's how it works. By disregarding the order in which the debits are presented PNC formats their internal program to clear the highest presented item first and continue in that order until everything is cleared.

If by random chance the other items comes through first, here is what will happen to your account. Balance $500. Deduction $30 (cleared). New balance $470. Deduction $20 (cleared). New balance $450. Check in the amount of $475 (overdrafted) balance negative $25. Total NSF charges $36.

Here, instead the predatory way PNC calculates the withdrawals, disregarding the order in which they are actually presented but instead re-ordering them in the way most harmful to you and most beneficial to them. Balance $500. Deduction $475. New balance $25. Deduction $30 (overdrafted). New Balance -$5. Deduction $20. New Balance -$25.

So, because of their greedy, anti-customer predatory practices PNC has now manipulated your withdrawals to double the fees you were charged for your error. If you ask PNC why they did this, they will give you the continued repeated lie every bank involved in this process gives you. We take these out highest to lowest because the highest might be a mortgage and we don't want to ruin your credit or cause you any embarrassment.

BS!

The fact is, if your account is presented with a check for $475 which overdrafts your account $25 there is NO bank in the country which is going to return that check and cause you 'embarrassment' or 'ruin your credit'. NONE!

What makes this deceiving practice all the more detestable is this above stock lie they give you. Banks, wake up! You may be able to continue to lie to each other because you're all out of the same ilk (which is probably why none of you will lend any money to each other and we, the american people, have to go into our pockets to bail out your greedy ignorance) but don't underestimate the intelligence of the average american.

There are those of us that know exactly how you operate and this post is intended to inform even more.

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Jenf35
US
Mar 28, 2012 11:06 am EDT

Can someone please tell me how I get a hold of Verizon Pen-it is showing on my credit report and I paid it over a year ago. I cancelled my landline and they evidently assigned me aother account number but never told me about it. I never received a bill until it went to a collection agency as soon as it was explained I went and paid it and now it is showing on my credit report paid but for pay status it is showing Collection/Chargeoff does any body have a number I can call to get status to show settled-it really messes your credit up when it shows up as Collection/Chargeoff. My email is jenf35@verizon.net.

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Jean Calder
US
Mar 28, 2012 11:02 am EDT

I just went into a PNC Bank that is right across the street from me. Yesterday I asked for a check to be made out-she did that, then that night I had to open it and ripped the check-which is definitely my fault.But today I took the chek in and they said they needed the receipt, I called yesterday so why didn't they tell me then? When I was there I wondered why they wouldn't ask the person who had signed the check.I had to go back. Today I was calling about you doing it at every branch when on your answering service it asked for my ID # it should say 9 digit so I won't get confused, it asked a second time for a number I thought it was talking about my 4 digit # it wasn't- again it should say 9 or 4 digit # so I won't get confused.When I finally got thru I forgot what I was calling about.I was wondering if the receipt had to be sent to home office, is that the reason? Another thing why don't you have a Debit machine there for
the customer to use? Oh, and I do get confused-so please don't get me more confused, Okay? This branch is 11700 East 15 mile Sterling Heights Mi. I really like their personalities so please Don't change thir positions. Sincerely Jean Calder-I have to take a bus to get to other banks

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G D
Lothian, US
Jul 28, 2009 3:33 pm EDT

PNC Bank has many more predatory practices. They charged me more than $100 dollars claiming that my account was overdrawn because of a PENDING charge (a charge that never came through). They also took money out of my account to pay a loan that I have with them WITHOUT MY AUTHORIZATION.

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12:21 pm EDT
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PNC Financial Services Group rip off

I often "pay forward" on the mortgage, making two payments at once so I can skip the next month. There is no financial advantage to this, I just hate paying bills! In September, I sent in 2 payment coupons (for September and October). Unfortunately, my math was wrong and I underpayed the second month by $200. Now it turns out that National City did not even apply the $900+ toward the October payment because they "don't take partial payments." Nor did they send the money back to me... it is just in limbo. It should have been applied regardless of whether it was the full amount or not. National City has had the use of my money for all this time, without even applying it to my loan. RIP-OFF.

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knowledge18
Springfield, US
Apr 11, 2010 11:17 pm EDT

It's written in your mortgage note that the lender cannot accept partial payments under any circumstance. The limbo you're referring to is called a suspense account, which does not accrue interest, nor does it subtract anything from your balance. Typically, depending on the specific investor guidelines, the funds are held there either until the remaining portion of your payment is received or after passing of several days/weeks. I assure you this is not fraudulant or a rip off... it's stated in your original mortgage note that you signed when the loan was originated. If you're not sure, contact the customer service department and request a copy of your security instrument.

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K
11:35 am EDT

PNC Financial Services Group what customer service?

We bought a home and moved in May 2017 from a home that we had financed with National City. After over a year of carrying 2 mortgages because our home didn't sell we went to National city to see if they would refinance for us and take our 15 yr to a 30 yr to lower the payment to help us until the house sold. they wouldn't help us. so in Jan 07 we did a deed in lieu of foreclosure (after losing over 40, 000 and giving them $16, 000 in equity). it took 9 long months but was taken care of in Sep 07. we went to get a loan for our daughter to go to college last month and the national city loan was still showing open and dilinquent and they denied us the loan for our daughter. then i find out from a friend who works at that rotten bank that the amount they sold the house for and the amount we owed they are going to keep open on our account, and I have a quit claims deed in my hand. why on earth would we have ever done a deed in lieu of foreclosure if we would be held accountable for that money. now here i have been trying to lodge a formal complaint against that bank and can't get anyone to help me for the last week. If I could find a lawyer to sue that bank I would because they have defamed our character and have totally been unresponsible about helping us get this resolved. I normally don't do anything like this but I am totally frustrated, mad, angry and needed to vent.

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wendysisso
North Bethesda, US
Feb 23, 2009 9:40 am EST

My father inadvertitly missed his January payment, but sent it in with his February payment. So on February 11 we started receiving calls twice a day from NCM company. My father told them he sent it out and that he was aware that he missed the January payment, but he included that as well. The calls didn't stop. Of course they said "ok sir, we'll make a note on your account". The next day, they called again. And again, and again. My dad went to his bank and got a print out of the $3000.00 cleared check and faxed it to NCM company. We're still getting 2 to 3 calls a day and each time they're going to make a note on the account. That company is a joke. He's been dealing with the harassment for a week and a half now. This has stressed my father out to the max. It's absolutely ludicrious to me that a company cannot locate a payment that has been processed and has cleared the bank, not to mention the service is in shambles.

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Tim Adams
Keller, US
Jan 02, 2009 1:28 pm EST

I closed a loan on November 4, 2017 and our loan was fully funded 2 days later. As part of our closing we were required to pay off our Taxes, then National City Mortgage would refund us the amount that we had in our Tax Escrow account (a little more than $5000). The law states that the Mortgage company must settle all accounts within 30 days, so we waited until mid-December and when we haven't received our check we called. The customer Service Rep said that our Check was just sent (December 15th) and we should get it within a week. I asked if they could sent it Next Day Air (at my expense) and they said they would.

Christmas came and went, no check, New Years came and went, no check. I called today Jan 02, 2017 and the customer Rep said that the check was printed on Wednesday.

The customer service rep admitted that they are in violation of the law, but I pointed out that I have been lied to on several occasions, that the check was " in the mail" and that they would send it "next day air".

I am going to pursue legal avenues but wanted others to be aware.

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Robert
US
Jan 16, 2009 5:45 pm EST

You will not be held responsible. Because the courts view the lenders interest in the property, they can not come after you for losses.

Do not worry. You can challenge the item on your credit and they have to remove it. If they don't, you can find a lawyer who will sue them for violations under the fair debt credit and collections act.

Good luck

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12:00 pm EDT
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National City Mortgage has an outrageous and adverse practice of cashing a mortgage payment check, withdrawing the funds from the payers bank, then holding the funds for about a month, then sending the funds back by check to whatever address they have on file, then declaring that the account payment is overdue, and applying late fees, taking adverse credit...

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10:20 pm EDT
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I obtained a home mortgage with national city mortgage in 2003. We had never missed payments, nor did our homeowner’s insurance lapse. After the birth of our son, I have been unable to work for several reasons, mostly health related. My husband is still working, but it is not enough to even cover the bills. This has created a huge financial stress on us for...

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12:00 am EDT

PNC Financial Services Group poor service!

Three times, we have tendered payment for a revolving loan at a pnc branch, and three times, pnc has failed to credit the payment. Each time, I receive harassing phone calls from a collection arm of pnc. Last night, when I told the collection agency that we paid at the branch, and had a receipt, she "explained" to me that it is my problem, not pnc bank's problem. She explained that it is not the duty of pnc to track down what happened at the branch. When I told her that by paying pnc's agent (the branch), pnc became responsible. She was rude and talked "over" me, telling me that I was repeating myself.

This must be a new scheme to generate late fees. By not crediting the account, and blaming the customer for the branch losing the payment, they can charge the customer a late fee.

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paul hates pnc bank
Sep 28, 2007 2:14 pm EDT

well i bank with that lousy bank and they have allowed an ach payment to keep posting after i stopped it in writing yes i am angry because i like to all my banking online so i do not have to stop by the branch the people at the branches are great and they will help you but there online banking people no nothing about banking and they probaly are out sourced in some other country pnc wake up before you lose everybody

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12:00 am EDT
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I went up to your atm in bel air, md in wawa in july, 2006. I was waiting in line for about 5 minutes. Then, I went to insert my card, but it said to try it again. So I kept trying, and it wouldn't work. The lady in front of me got 3 transactions. Maybe the atm was confused? I finally decided to use my card to pay for gas.

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About PNC Financial Services Group

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PNC Financial Services Group offers a range of financial products including personal banking, business banking, loans, and asset management. They provide checking and savings accounts, credit options, and investment services. PNC also caters to corporate clients with treasury management, lending, and capital markets services.
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Overview of PNC Financial Services Group complaint handling

PNC Financial Services Group reviews first appeared on Complaints Board on Oct 6, 2006. The latest review checking account was posted on Jan 17, 2024. The latest complaint fraudulently held a cleared check was resolved on Nov 22, 2014. PNC Financial Services Group has an average consumer rating of 2 stars from 292 reviews. PNC Financial Services Group has resolved 94 complaints.
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  1. PNC Financial Services Group Contacts

  2. PNC Financial Services Group phone numbers
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    +1 (800) 531-1648
    +1 (800) 531-1648
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    TDD Terminal
    +1 (888) 762-2265
    +1 (888) 762-2265
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    Customer Service
    +1 (800) 762-2118
    +1 (800) 762-2118
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    More phone numbers
  3. PNC Financial Services Group emails
  4. PNC Financial Services Group address
    One PNC Plaza 249 Fifth Ave., Pittsburgh, Pennsylvania, 15222, United States
  5. PNC Financial Services Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  7. View all PNC Financial Services Group contacts
PNC Financial Services Group Category
PNC Financial Services Group is ranked 19 among 414 companies in the Banks category

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