Pizza Hut
reviews and complaints

Hi I placed and order at 517pm 1/5/18 and called back after 620pm no answer no call gets rejected no one has delivered my pizza and now it's 636pm I keep calling and it's going straight to voicemail which u can't even leave a message so unprofessional for that I could've cooked this is with the store located on pitkin avenue in Brooklyn ny I'm so unpleased like someone answer the phone at least

I want to complain about the service in a pizza hut near my office locate: 25 N Homestead Blvd, Homestead, FL 33030, we order from there alot sometimes onces a week i do it for my employees, they never have problems getting here but when we say 1 hour and half had passed and not delivered we called spoke to "Gaby" manager and she said there was no problem with our order and just to wait with and attitude, then after 2 hours we called and same manager with and attitude said the driver was lost and brought back the order and they had called us which there was no missed called...When I asked why she did not tell us this when we called she said she didnt know but when I asked for her to repeat address the address was perfect. If driver did not know how to get to a specific address he or she should have used GPS but no just left us waiting for hours .. I when in person to ask about the refund of order not received and not only did she no apologizes but treated me very bad she keep rolling her eyes and state Im the manager and I dont have to apologizes. I have 3 employees that heard the phone conversation and how bad she treated me since on speaker please make sure you take her manager postilion away cause she's bringing a Bad name to a great restaurant Pizza hut

Dear Sir/Ma,
My name is Bankole Joshua Akiyode a resident of Toronto, Ontario, Canada.
I had to lodge this complain solely against the Management (in Particular Store Manager) of this Pizza Hut location.
The Pizza Hut is address is:
1577 The Queensway,
Toronto, Ontario, M8Z 1T8
Canada
STORE# R37401 DPS
TELEPHONE: [protected]
On December 17, 2017 at 13:40 hrs myself and my son placed and order and waited for about 15-18mins before the order was ready. On trying to get off the seat, the steel on the church got hooked to my pants and eventually ripped it off.
The staff/cashier saw me and I demanded to speak with a senior staff or the Supervisor. A guy came from the kitchen, apologised and I said I will have to go for now. I sent the pants to my dry cleaners and also to my clothing store for alteration.
It was recommended that it would need "Invisible Stitch" and cost from both was about $209 (include Dry cleaning and taxes) Cost requisition on card attached.
I went back to this Pizza Hut store yesterday (January 4, 2018) around 5pm after the New Year Holiday to request for assistance / what the store can do to cover the payment or send the Pants to my dry cleaners and pay for the repair. I was asked to speak on the Phone to a guy (Store Manager) with name on the phone as "Noor". His tone was unfriendly, rude and very demeaning...in fact he said quoting him that "is your pants Armani" that it would cost that much?. I redirected him that I'm not here to be run down or begging for money, I just want to have my pant fixed.
The Man on the phone (Noor) said he has not to do for me that its a chair that tore my pant and not him and that why I'm I the only customer facing that. Initially, he had agreed to be aware of the incident and offered me $20 store credit and I said I'm not settling for that but wants to get my pant fixed. I promised to get back to him before passing the phone over and left the store peacefully.
As a preamble, On Dec.6, 2017, with my son had gone to buy Pizza and my son actually complained about the discomfort of seat/chairs at this location. I casually said to my son that probably its a means of limiting time spent by visitors in the store. I did made the chair complain on Pizzalistens. ca after that Dec.6 visit with receipt order # 126 and also lodged my complain about the tore pants on Dec.17 receipt order # 115 on same Pizzalistens. ca (All receipts attached). When I did not get any response was when I went to the store yesterday and was very disappointed, dismayed and sad the response I got.

I ordered a large stuffed crust pizza online and fries and paid for both. I received a call telling me that they ran out of dough and they hung up. I calle back several times with no answer and had no idea if I was going to have food delivered or not. They came with a very thin crust pizza and cold, soggy fries and charged me just the same as if I ordered a stuffed crust. I am very upset.

I shop at my local pizza hit often. On 12/24/2017, I place a large order for my family and I, I order 2 larger speciallity pizza with wings and soda. First our order was cold and over cooked when it arrived. Also took about 2 hours to come. I put in a complaint directly to my store only to be under minded and never received a reason why or anything. I spend lots of money with pizza hit, I'm very unhappy with how it wasn't handled.

I went online today and ordered pizza wings and drinks for my family. Opon arriving with the food the delivery driver stated they don't accept checks for deliveries more than 35.00 however no where does it state that on the pizza hut website. Once I explain this to the driver she then says pizza hut doesn't accept checks unless the address on the check is where they are actually delivering to again this is no where on the pizza hut website. The driver finally takes my check and leaves about 30 minutes or so later my phone is ringing and ringing one call after another so I answer it's the delivery driver stating she is coming back to my home because her manager won't allow her to take the check. Now first let me say that is so disrespectful and absolutely unacceptable to come back to someone's home due to an error on the company's part. I called to the location in Abilene on S 14th St and spoke to Robert the manager on duty not because I had to but because I know mistakes happen and advised that I would go get cash and take it up there even though the error was not on my part in less than a hour the delivery driver and the manager had called numerous times asking when I was going to be in. My only problem is not coming to pay again mistakes happen and I volunteered to do this because no where on the site does it say anything about no taking checks for orders of 35.00 or more so how dare they call back to back leaving message after message harassing me and making threats of coming back to my home. When I could have just said no you don't have it listed so I'm not paying and someone needs to speak with them both about their poor customer service and harrassment due to an error on their part.

I placed a order yesterday January 3rd 2018 between 5:00-5:15 and I never received it. I made 5 attempts to get in contact with the store about my order. I ordered a medium hand tossed pepperoni and sausage and a 6 piece lemon pepper dry rub wings. My confirmation number is 3180103171138001181025941. Store was 4175 Lindell Ave Saint Louis MO 63108.

I was eating in at pizza hut when I had over heard a man call a waitress a stupid [censor]ing waitress, young girl looked as if she was going to cry. Worst thing what that it was another employee calling her it. Not seem right that the older man had said that about his employee. The waitress had finished my order at the window apologizing that I had heard such an aweful thing.

I am an RN at the local Veterans Administration Hospital on the Hospice unit. I would like to share my most recent Pizza Hut experience with you.
It was New Year's Eve 2017 and my daughter was in labor with her first baby, my first granddaughter, no one had eaten all day. I ordered Pizza hut. It arrived on time and the delivery man was patient, very personable and nice. The order wasn't right. I ordered wings, soda and garlic knots. They sent breadsticks instead of garlic knots. I called to have it fixed. The person on the phone was difficult to understand due to accent and was incredibly rude. I could not understand his name. They put me on hold to "find the order" and another person answered the phone. I re-explained what had happened. This person was rude as well, very short and his tone was incredibly irritated. His name was Rob and he identified himself as the manager on duty. After I explained the situation and said I was on hold he told me that the person I had spoken to 90 seconds prior had went out on deliver and was named Barb. I questioned this because there is no way someone would..nor should..answer the phone, put someone on hold to check on an order and up and leave for a delivery. He confirmed that this had happened and again identified himself as manager. He told me he would send me something in the mail. Then he offered to have the order fixed and re-delivered. I chose this option because everyone was starving and no one liked breadsticks. My order never arrived.

After an hour and a half went by and it was 15 minutes to closing time, I called back. A woman answered the phone and I believe her name was Megan, something that sounded like it started with an M. She was also difficult to understand, there was a lot of background noise. I explained the situation and my incredible frustration at that time. She became rude too which didn't help my frustration. Understanding it was a holiday and they were most likely busy I tried to remain pleasant and calm. She yelled to whoever was in the building asking if anyone had any information on this situation. I could hear a man in the background deny he knew anything about it. She came back on the phone and told me there was no order out for delivery at the time and that there was no record of anything I was saying. I asked who the manager was for the district as this was unacceptable at this point. She told me his name was Rick. I asked for his phone number to which she stated, "He only has a home phone and cell phone and we are not allowed to give that out." Really?! This is the service I am being given on this very important day and this is what you're going to tell me?! I asked for a phone number for someone, anyone, that was above the Tomah Wisconsin Pizza Hut management. She gave me [protected]. This number is not affiliated with any Pizza Hut at all. I called and was given voicemail that identified the phone number only, no name or business of any kind. It is a LaCrosse Wi phone number so, thinking I may have written it down wrong, looked up the phone number to Pizza Hut in LaCrosse. This number is nowhere near any Pizza Hut phone number. Now I have been given a random phone number.

We all have bad days at work. We all make mistakes. This experience is totally and completely unacceptable. To be lied to, and treated with the attitude and rudeness of 3 different people from the same business on the same day, a day that was a very important day for my family. We chose to have Pizza Hut be a part of this story and it really spoiled a part of the beautiful life experience we were having.
We order from Pizza Hut on a regular basis at work. The service has been declining for a while, however this is the worst it has ever been and I do not plan on sticking around to see how much worse it could get. I will not be referring any family or friends of my patients or coworkers, or my personal affiliations to Pizza Hut anymore. I have lost all respect for the local Pizza Hut after this. Not a single employee I spoke to had any care about my order and they didn't seem to be very keen on their jobs either. I do not want any compensation for this, no amount of free food or reimbursement will make up for the damage that was done. I can only hope that the staff there will be reminded of how their words and actions have an impact on the lives of the customers on the other end of the phone and that we are people too.

Very Disheartened,
Stephanie Gunder BSN, RN
Tomah VAMC, First time grandma to a beautiful baby girl

This place doesn't even deserve the one star we're force to leave for a review. This is the second time we get our pizza like this. To top it off they take forever bc they can't "find your place" and you end up tipping them... just to get your food like this. The drivers should have the decency of apologizing and saying they will get a new pizza instead of taking your tip and leaving you with a messed up order. Called the restaurant to complain and all they did is reorder our pizza, here is to waiting another 40 min... the least they could of done was sincerely apologize or compensate us in some sort of way. The manager just didn't care for what has happened.

I placed an order over the phone on 12/31/17 and was told wait time would be 45 minutes. I spoke with Sierra. She was quite rude over the phone when I inquired about the difference between regular breadsticks and cheese sticks. However, I overlooked it. When picking up my order, I went thru the drive thru. I waited approximately 20 minutes before getting to window due to a few cars in front of me. When it was my turn, I paid and then waited approximately 10 minutes before I was asked to pull around because my order was not ready (it had been 1h 15 min at this point). I simply asked how much longer it would be, and then Sierra came to the window to inform me she couldn't find my order, and she didn't know. She asked to see my receipt. I told her I wasn't given one. She shut the window and walked to the kitchen, and I heard her screaming, at which point the manager came to the window, opened it, and was completely irrate, yelling very rudely to me, telling me if I did not move she was going to call the police and get me for trespassing. Again, I simply questioned how much longer before pulling around. She suggested I come inside and find my order, yelling the entire time at me about it being New Years and carrying on (as my 3 children sat and listened with me in disbelief!) So, I asked for my refund since she could not seem to find my order. She refused. Again, telling me if I did not move she would call the police. I asked for my receipt before moving, at which point I was finally given one. I called the police myself, and an officer showed up and walked in the restaurant with me. The manager (short, petite, brown hair and glasses dressed in street clothes, with a cast on her leg) was told by Sierra I was at the counter with an officer and the manager again was saying very inappropriate things as she walked to the counter. She went irrate again in front of the police officer, to the point he basically told her to shut up and either give me my refund or give me my pizza. She yelled "everyone, stop what you are doing! Get her freaking pizza so she will get out of here!" She walked back to the kitchen and came back up and very rudely yelled "you will have your pizza in 45 seconds! MAYBE one minute! HAPPY NEW YEAR!" And walked off. Even the officer was in disbelief. He suggested I not come back, as it was completely unacceptable and an absolute awful experience. I will not be back.

I order a thin crust pizza, but after the pizza arrived, it was a pan crust pizza. So I looked at the order and it did say pan crust. Okay, I can deal with that, but when I took a bite there was no tomato sauce on the pizza. It took over an hour for the pizza to get here. If I would have eaten it earlier, which it was cold when I received it, I would have taken it back it back myself. I was hungry, since I hadn't eaten anything all day. My receipt number 014291 entered by Android, on 01/01/18 at 7:00 p.m., ticket #110. The approval code: 190030, Invoice #62, amount $19.46 on my Mastercard. The store is 8930 Fort St, Omaha, Ne, 68134. I would like a refund.

I preordered online @ 7:30am for a delivery of 7 pm. I called 6:30 pm to confirm delivery was en route. I was told the delivery is on the way out the door at this time. I received a phone call from the pick up restaurant & asked if I could pick up my order because they were backed up on delivery orders. I agreed to pick up. I got to restaurant & was told my pizza order was not there anymore & said they can make another in 10 min. I agreed. It took 48 min for them to cook another pizza. I finally got my order at 8:15 pm. This was the WORST SERVICE EVER!

I was in there on the 26 of Dexter with my child and u have an employees name Lola fields that's a server that sold me meth right at your store if u look at credit card receipts u will see where my ticket was 13.91 and a 50.00 tip was added to my bill to pay her for the meth I purchased. I just don't understand why u r letting people like that working in ur place. I know your other server never does stuff like this why are u letting this Lola chick. By the way I'm under cover police

I would like to file a formal complaint. I placed an order online last night shortly after midnight. The web site states the location was delivering until 1am. The order was placed at 12:10 and was due for delivery at 12:40am. I received an e mail confirming the order. About 10 minutes after I placed the order I received a phone call from the location. They guy said my manager won't let us deliver anymore for the night so I'm canceling your order. I told him the wed site said delivery till 1 am and they had already charged my card. I then stated I'm only 5 blocks away so I didn't understand the problem. The guy said well I'm just doing what I was told. I asked the guy for his name and he stated he didn't need to give me that. I then asked for the managers name and he said he wasn't giving me anything and hung up on me. This is not the first time this location has canceled delivery orders and have treated me like crap. I placed an order with dominos and it was delivered in 30 minutes with no issues. I like Pizza Hut much better but it's always a drama ordering from this location. Corporate REALLY needs to step in and take control of this situation because it is ridicules. I will be also filing a complaint with the Better Business Bureau as well as the state Attorney Generals office. Location 1200 E 4 th st Long Beach CA 90802. Order number 3180101021507001241024936

Yesterday my wife had made an online order which was set for a 6:30 delivery. I called because the pizza was late. I was told it was on it's way. Well a driver showed up but it wasn't the right order it was for a john clear across town south of me. While i had his order some one else had mine. When i spoke to some one. I was told they went to a white house and knocked. I dont live nor own a white house. Mine is blue and not white. Well both drivers were utterly lost and didn't know where the hell their orders went to.
7 minutes later my order arrived but it was cold and gross looking. Just as i was speaking to an employee i wanted to talk to the manager about a discount. While the manager whos female wouldnt even give me a moment of her time and had the employee talking to me. So unprofessional of a manager who can't even do her damn job let alone correct there mistakes. And this was a big blunder it isn't the first time with this store nor will it be the last. They don't do discounts even if their in the wrong.

Food arrived 1 hour late driver lied he knocked but didn't answer as we was outside with dog he said white house when ours is blue then brought someone elses pizza called to ask for discount due to it being late and not brought right food they said they can't give discount driver came back with our right pizza took the other one to right address after we had it 10 mins then wanted more money

Tonight on December 31st I order a pizza at 4:45 from the store in Mandan ND, it got here and I tipped the driver on the receipt and signed it. Later I had to check our account and they over charged me almost $20! I'm very upset and angry because I don't have a lot of money and this was a treat because of new years for my children! I have never had this happen to me at this store and that driver was veryantsy and nervous!

Hello, on December 31st I ordered a family big box(2 pizzas, pasta, and bread sticks) at 6:00PM from the Crowley, TX Pizza Hut and received a confirmation email saying that it would be ready for carry out at 6:20PM. When we arrived, the order was wrong; we had only received half of the order, which was the pasta and breadsticks. We mentioned that we were supposed to have 2 pizzas along with our order and they said, "We ran out of rectangular pizzas." But did not notify us of this prior to picking up our order. They offered us a regular pizza, but made us pay full price for it, even though we already paid full price for the big box order that they screwed up. Then, confused, we asked if we could get it for free since we already technically paid for two pizzas in the big box, and they replied, "No, it's just the wait time." Then we paid for our new pizza and they said it would be ready in another 15 minutes, then after 20 minutes of waiting, we asked them again and they said that our pizza hadn't even been put in the oven yet... by 7:15PM, they finally had our pizza done, but we had to pay an additional $10 for it(even though we had already paid for TWO when we bought the big box) and wait an hour to receive any of our order. We are completely confused and upset about this.

After placing our order online we go into Pizza Hut in Worthington Minnesota, After waiting longer then the order said we would need to online I get upset because there's three people in the back two guys And a girl that are too busy flirting to actually worry about taking care of our business. Once we get home, I realize that they did not give us any marinara sauce with our family order of breadsticks and we ordered an extra one as well, I called them back and they said oh we didn't give you any marinara because we ran out of cups. Do you think I was told is in the store? No, and the gal that took our phone call could've cared less that we didn't receive our full order.
Not only that, she cared less that the three people in the back didn't give a crap about taking care of our order.
This is ridiculous, and not the first time either, your customer service is that right in the toilet. And good luck in getting me to go back into that store. Oh, and I can't wait to tell everyone that I know not to do so either.