Pizza Hut

At around 8:15-830ish on 1/7/18 I ordered on line from your Franklin avenue store in Gretna la. I ordered cheese knots, veggie pizza added pepperoni, extra cheese, pineapple and banna peppers all of which is an extra charge and the chocolate chip cookie. I waited over an hour for my order. Originally when I opened the 1st box and saw wings I thought I got the wrong order or some one else got my knots and I got their wings. I called the store spoke to a young man who said he was the manager he said they ran out of knots so he gave me wings ( I don't like wings I didn't order wings). I know notice my pizza is wrong and I tell the manager who says he made the pizza meaning basically it can't be Wrong. Looks up my order and then relizes I did not get all the extras I paid for, tells me it will be remade and delivered along with cheese sticks since supposedly the store has no cheese knots and apologizes . I ask if when the delivery guy comes back, do I just give him the wrong pizza and wings back? I was told no don't worry about it they dont want it back ( I was by no means looking for a free pizza. I wanted what I ordered and paid for) I now wait again over an hour. I'm starving I worked all day I was really looking forward to my pizza. Guess what never came? Even funnier it is now 11pm and the store is closed. Bottom line the employee lied to me. He never intended to correct their mistake and bring me my order. Unfortunately I paid cash, even tipped the driver $5.00. If I had used my bank card, I sure would have cancelled my payment. Now it gets even better, the pizza was not cooked all the way through and the cookie was over cooked and hard. You had a pizza hut in Gretna years ago that closed down. They also had horrible customer service and 9 out of 10 times screwed up your order. I stopped ordering from them long before they closed. If this is how this store is going to conduct business they will follow in the other stores footsteps and close down. Best part this was my first time ordering from this store since it opened. Gave me a great first impression. I also sent an email to the contact pizza hut email provided on the web site I am still waiting for a response from them, seems it doesn't matter to who ever got and read the email. In looking up the corporate email address I came across a ton of similar complaints from consumer's. Does no one care how pizza hut customers are treated? That customers can't get what they pay for? Don't you have some protocol, rules, regulations for your franchises? If you don't, you should. If you do then start using them.

Your operator service before you contact a store is EXTREMELY RUDE! I was attempting to call to correct a mistake on my delivery with no ill intentions. I was not angry, I simply wanted my order as I ordered it but your operator was unbearable and wouldn't even let me speak. Using a horrible tone and sarcasm and kept cutting me off and at some point just put me on hold. This is not the first time I've had a bad run in with your operators. & the sad thing is that I love going to that store, the employees are so nice. If I had just gotten straight to them it wouldn't have been a problem. I demand an apology and expect that person to be reprimanded for such rude behavior.

Ok 1st off let me say that I eat Pizza Hut all the time.
But it seems like I always get screwed over on my order tonight I ordered to stuff crust pizzas that you're 50% online offer deal one of them was mushroom and chicken with a Buffalo drizzle and the other was pepperoni and bacon with a Buffalo drizzle now the chicken pizza has some type of sweet sauce on it like maybe theriaki and the other pizzas is barely cut we have to rip the pizza part to even get some I hope that you guys can settle this situation with love Jim Hawthorne also have a blessed day

So I get an email for a free Large pizza for long delivery time. I try to use it and my order even says FREE and I am still charged. I have been calling the store for 2 days and none of the call center people can help me. Then when I am put through, the phone continues to ring and then hang up. They just left me on hold for 15 minutes. I cant believe this is the definition of customer service.

We live in the northeast and in the winter have snow storms, as expected. Tonight going to Pizza Hut @ 3611 Kirkwood Highway Wilmington, DE. I was completely blown away that they did not plow the parking lot, now days after a snowstorm. The parking lot is covered with packed down snow and ice, which is extremely dangerous. Everywhere else around is clear and safe. Why is it Pizza Hut does not feel it is necessary to provide a safe parking lot for their customers? Maybe it will take for them to get sued to put forth the money to plow.

I ordered a pizza last night on 01/06/2018 from the location in Midlothian, Texas 76065, off 910 E Main St Ste 800. It was just supposed to be a large peperoni pizza with extra cheese and a two liter Dr. Pepper. When the delivery driver arrived I could hear him fumbling around outside and before he knocked on the door I had opened it. I could tell something was off but he didn't mention any issues. I wrote a tip on the receipt and he left. My fiancé opens the pizza inside and looked as if someone had taken the box and violently shaken up the pizza. Now I'm sure he dropped it but he should have just said that and went to get another one. So not only do I have to chase this guy down out into the parking lot but when they brought another it was the exact same guy. Sorry but I don't want the same guy coming back that gave me a pizza and tried to take off knowing it was jacked up. Then when I call to make sure another pizza is coming, I'm offered nothing for my troubles and now waiting another 20 minutes to finally get the pizza the way it should have been. The whole experience was very unprofessional and I may never use Pizza Hut again. I hope that by writing this some sort of action is taken.

Thank you
Justin Sheppard
[protected]
[protected]@yahoo.com

The pizza that i did ordered was very bad. My mom went to picking up pizza and when she got back home I checked pizza and it was stinking. Also the cheese looks old and teaste bitter, when i called at my local pizza hut center to let them know about it they disconnected the call. And now they are not picking up my call. I just want to exchange my pizza. I am ordering pizza regularly from pizza hut and I never got problem like that. But

I always order online for the Large 2 topping pizzas for 7.99 because it's a great deal and I also go to the store and pick it up because it's close by on Bellfontaine Rd in St. Louis, MO. When I went to get my pizza they where busy because it's freezing cold back here in St. Louis, MO and no one wants to cook. When I got home with my pizzas the cheese was burnt and the pizza's where barely cut. I had to use a knife to cut the pizza. I called back but was put on hold for a long time, because they was so busy. So I called after the new year to get the 800# the store manager answered, said her speak thank you for calling pizza hut we are not opened yet I replied I just need your 800# and I got the number, but I had to call back to get the store number. When I called back to get the store number I instantly get a sarcastic reply saying was something wrong with my order and I reply well yes. So I explained to her about the pizza and she told me she would put a credit in the book for me to get two pizzas. So today I called to get the pizza 's and both the employee and the store manager tells me that someone called from my phone number [protected] and pick up one pizza. I'm confused why would I do that instead of getting both pizza's? Is what I asked them. To make this story short, they are telling me I could only get one pizza, because their screw up and gave someone else my credit or they put the money in their own pocket. I am so pissed right now I will never go back to that location. I would like for someone to give me a call because I want my money back. I do not have time for someone to just tell me I can't get my money back for what I paid for in the beginning and plus they messed up by giving someone else my pizza. I want this looked into because this probably is some kind of scam they are pulling over at this location.

We order three pizzas and had them delivered due to the fact I had surgery and my fiancée was here to care for me. They delivered the pizza two were correct one was wrong. I called and told them this and they wouldn't Credit our debit card without my fiancée going up there after I explained our situation. We had it delivered for a reason. Of course the pizza we didn't receive was his pizza. So he had to leave me alone to drive up there to get a refund. First he should of gotten a whole refund since it was not our fault or our error. I have enclosed my order so you can see that I placed it correctly. We didn't get the large stuffed crust with bacon and pepperoni... I will never go there again the manager was rude and to be treated so poorly. I want my full refund of 22.04 for THEIR MISTAKE NOT OURS!

I ordered a pizza-YOUR ORDER - 3180106150043001243034030 -Placed on January 6 at 4:00 PM,
This pizza was to be delivered at 4:50pm. I did not receive the pizza until almost an hour later; the pizza was burnt, cold, dry and looked awful.
I contacted the restaurant and demanded my money back and the driver pick up the disgusting concoction he delivered.
According to the "manager" she could not put the money back on my credit card-instead she informed me I had to come into the store with my card.
This location is 26 Hinchey Road, Rochester NY 14619.

I feel this place does horrible business and want my money back.
j banks

On 1-5-18 @ 7:35 pm I placed an order of 2 medium pepperoni lovers deep pan, bread sticks, 8 boe out wings, and a 2 liter of dr pepper. I explained to the young that took my order that my debit card had been stolen so I had to write a check, and gave him thw directions to my home. He said no problem and the wait time was 1 hour ans 30 minutes. The call was ended. I went back to my home ans waited. Well since I just moved in I got busy working on the house and lost track of time. When I finally looked at the clock it was after 10 pm and there was no way for me to call until this morning. The lady there told me that they cancelled my order and today they couldn't take my check. I hung up and went to file a complaint on line. I was not going to be disrespected or argue with the lady at the phone number [protected]. Your prompt attention on this matter is greatly appreciated.

Thank you
Teri Glor

I work and have worked at the n. McLean Blvd pizza hut in Elgin Illinois for quite a long time. Lately the asst. Mgr(Nicole) has been openly using and now selling drugs at the store, during the store operations. It's now at the point we're she has hired her drug using friends to work there and let them do deliveries for about an hour, then they mysteriously leave. The legal reprecussions for pizza hut could be astronomical if this is left unchecked. I love my job but lately and honestly I fear going. Shady characters are coming in and out frequently without ordering anything, I'm sure they aren't coming in to say hi. If pizza hut refuses to correct this, my next respense would be to contact the Elgin police drug division. Very concerned

Tonight I may place an order to go at Pizza Hut in Oroville California. I ordered one large stuffed crust pizza my total came to $21.19. Upon arrival I noticed a sign in the lobby with this daily special. Was for a large stuffed crust pizza and one large non stuffed pizza for $26 99. I am very upset that I was not offered this special when I called in my order. When I brought it to the cashier's attention she stated but it was too late that I had already placed my order. I feel that I should have been offered to upgrade my order to the daily special due to the fact that they did not suggest it when I called in my order. It makes me sad because Pizza Hut is one of my favorite places to eat in town and now I feel that the customer is not the priority thank you have a nice day.

I placed an order by phone at 634pm, I ordered 4 medium pizzas they said would be about 35-40 minutes, I went at 715 pm to pick up, my son walked in to pick up and they told him they were not ready that he would have to wait a few minutes. I kept seeing people walk in and out with their orders but he wasn't called. He asked again if they were ready and still they told him no. I walk in because he wasn't coming out. I stand in line and another woman stands beside me and the girl on the next register ask her if she can help her, she had already seen me standing there, but makes no effort to help me. I finally get helped and I tell the girl that I have been outside and my son is still waiting after 25 minutes and she still can't find my pizza. She goes back and talks to someone else who then all of a sudden fins them in the warmer..at this point I had already told the girl that I just want my money back of course that is when they find the pizzas. Now they say that they had already called my name, but yet when I asked about the order when I walked in they couldn't find. I tell them again I want my money back so I can go get something else they say they are going to add to my card which they had already charged but yet they couldn't find order when I initially asked. The GM walks away and then a girl with real bad breath says they can only refund on card. I said I know that will take 7-10 days because is not a chip embedded card and she yells at me and tells me to calm down, I am not yelling I am simply asking for my money back. I ask for the GM again and she also starts to raise her voice her name is GANELLA she says. Once again I tell them just transfer to a gift card and I can go to another store and they both refused. I ask them to give me a refund receipt because they had just handed me a receipt. They finally give me one but yet they had charged my card and not given my son a receipt. I have never had such a bad experience anywhere else as I had here and for both of them to yell at me because I was asking for my money back.. I will not be back to this location ever again. The address is 4401 82nd Lubbock TX 79424. [protected]. I really would like to receive an apology from the store and something done about the manager and GM. My receipt says 750pm when they gave me the refund receipt and I don't think that I will be getting my money back anytime soon. But I will be contacting the BBB to place a complaint as well.

I ordered my pizza on line...recieved wrong pizza. I wasted it not what i ordered. 2 days later i tried to order again and decided to read my order again and again it allowed me to order but in the review it changed my crust type i re did this 2 more times only having to call the store. I couldnt get the special being it was on line only then i was told to place my order on line call the store back and tell them what my order is i asked for ranch for my wings and its additional charge...i paid with debit...really inconvenient all the way round. Very disapponted .

Hi I placed and order at 517pm 1/5/18 and called back after 620pm no answer no call gets rejected no one has delivered my pizza and now it's 636pm I keep calling and it's going straight to voicemail which u can't even leave a message so unprofessional for that I could've cooked this is with the store located on pitkin avenue in Brooklyn ny I'm so unpleased like someone answer the phone at least

I want to complain about the service in a pizza hut near my office locate: 25 N Homestead Blvd, Homestead, FL 33030, we order from there alot sometimes onces a week i do it for my employees, they never have problems getting here but when we say 1 hour and half had passed and not delivered we called spoke to "Gaby" manager and she said there was no problem with our order and just to wait with and attitude, then after 2 hours we called and same manager with and attitude said the driver was lost and brought back the order and they had called us which there was no missed called...When I asked why she did not tell us this when we called she said she didnt know but when I asked for her to repeat address the address was perfect. If driver did not know how to get to a specific address he or she should have used GPS but no just left us waiting for hours .. I when in person to ask about the refund of order not received and not only did she no apologizes but treated me very bad she keep rolling her eyes and state Im the manager and I dont have to apologizes. I have 3 employees that heard the phone conversation and how bad she treated me since on speaker please make sure you take her manager postilion away cause she's bringing a Bad name to a great restaurant Pizza hut

Dear Sir/Ma,
My name is Bankole Joshua Akiyode a resident of Toronto, Ontario, Canada.
I had to lodge this complain solely against the Management (in Particular Store Manager) of this Pizza Hut location.
The Pizza Hut is address is:
1577 The Queensway,
Toronto, Ontario, M8Z 1T8
Canada
STORE# R37401 DPS
TELEPHONE: [protected]
On December 17, 2017 at 13:40 hrs myself and my son placed and order and waited for about 15-18mins before the order was ready. On trying to get off the seat, the steel on the church got hooked to my pants and eventually ripped it off.
The staff/cashier saw me and I demanded to speak with a senior staff or the Supervisor. A guy came from the kitchen, apologised and I said I will have to go for now. I sent the pants to my dry cleaners and also to my clothing store for alteration.
It was recommended that it would need "Invisible Stitch" and cost from both was about $209 (include Dry cleaning and taxes) Cost requisition on card attached.
I went back to this Pizza Hut store yesterday (January 4, 2018) around 5pm after the New Year Holiday to request for assistance / what the store can do to cover the payment or send the Pants to my dry cleaners and pay for the repair. I was asked to speak on the Phone to a guy (Store Manager) with name on the phone as "Noor". His tone was unfriendly, rude and very demeaning...in fact he said quoting him that "is your pants Armani" that it would cost that much?. I redirected him that I'm not here to be run down or begging for money, I just want to have my pant fixed.
The Man on the phone (Noor) said he has not to do for me that its a chair that tore my pant and not him and that why I'm I the only customer facing that. Initially, he had agreed to be aware of the incident and offered me $20 store credit and I said I'm not settling for that but wants to get my pant fixed. I promised to get back to him before passing the phone over and left the store peacefully.
As a preamble, On Dec.6, 2017, with my son had gone to buy Pizza and my son actually complained about the discomfort of seat/chairs at this location. I casually said to my son that probably its a means of limiting time spent by visitors in the store. I did made the chair complain on Pizzalistens. ca after that Dec.6 visit with receipt order # 126 and also lodged my complain about the tore pants on Dec.17 receipt order # 115 on same Pizzalistens. ca (All receipts attached). When I did not get any response was when I went to the store yesterday and was very disappointed, dismayed and sad the response I got.

I ordered a large stuffed crust pizza online and fries and paid for both. I received a call telling me that they ran out of dough and they hung up. I calle back several times with no answer and had no idea if I was going to have food delivered or not. They came with a very thin crust pizza and cold, soggy fries and charged me just the same as if I ordered a stuffed crust. I am very upset.

I shop at my local pizza hit often. On 12/24/2017, I place a large order for my family and I, I order 2 larger speciallity pizza with wings and soda. First our order was cold and over cooked when it arrived. Also took about 2 hours to come. I put in a complaint directly to my store only to be under minded and never received a reason why or anything. I spend lots of money with pizza hit, I'm very unhappy with how it wasn't handled.