Mr. Lube Canada
Reviews and Complaints

mr.lube is ###ed up, never ever go there and waist youre time and money, just come to oil changers and get youre service done right. oil changes and emission testing.

I too, was an unhappy customer of Mr. Lube. I went in and opted to have Fuel System Cleaning done. About half a week after, my engine started vibrating hard, like it never used to and I brought it to my dealer. They couldn't seem to find the problem, so I took it to another mechanic. I was told by the mechanic that when the fuel system was done, it might have been done too quickly that the gunk that was washed away didn't get dissolved and that there may be some gunk stuck onto the injectors. I wanted to let Mr. Lube know what have happened so I emailed the area manager. He responded right away and agreed with what I suggested the problem was. He offered me to come in for them to re-do the fuel system cleaning at no charge. To think, that they would do this means that I will be taking their time and that I will be spending their resources. This is by far, the best customer service I have ever seen. I hope all Mr. Lube franchisees get up on this example. Even if the staff are not mechanics, at least they do what they need to and they treat the customers with respect and do whatever it takes to keep their customers happy.

I work is the service industry and find that people in general are far too busy to take the time to write positive reviews when they receive good service but have all the time in the world to write negative reviews when they are unhappy. I was an unhappy Mr. Lube customer. I went for an oil change at the Kanata Mr. Lube and at the same time got them to change the oil in my transfer case. When reinstalling the transfer case drain plug, they tightened it too much and caused a small crack near the plug. The manager at Mr. Lube advised me as to what happened and said they would silicone the crack to get me on my way but this would be a temporary fix as they had to talk to the owner but would ensure the problem was corrected to my satisfaction.

When I got home, there was a message from the Manager at Mr. Lube wanting to confirm that I got home and advising me that they would source a transfer case and send me to Mr. transmission to correct the problem when the part arrived. It was a Saturday when the incident occurred and on Sunday they called again to make sure everything was ok with the truck. I advised the manager that there was evidence under the truck that it was leaking a little as there was a small spot of oil under the truck about the size of a tennis ball. They manager told me they would prefer that I not drive my truck and that I should rent a car which they would pay for. They sent a flat bed tow truck to my house and towed my vehicle to Mr. transmission. Mr. transmission replaced the transfer case and my truck is fixed.

Was I upset with what happened? Absolutely! Would I go back to Mr. Lube for another oil change? Absolutely! We would all like any type of service we receive to go perfectly but the reality is no one is perfect and we all make mistakes. It's what we do to correct our mistakes that matters. Mr. Lube sent me to a professional company to replace the transfer case at their cost. I didn't ask for a rental car, it was offered at their expense. They incurred about $1, 200 in expenses to rectify their mistake.

I think the complainant that started this thread would have been impressed with Mr. Lube if he had given them the opportunity to correct his alleged complaint.

Kevin
A happy Mr. Lube customer!

It didn't happen that way at all. In fact, the 2 Caravans being compared was not to find a way to deny the claim. In fact, were you not asked to come in? So we could see the vehicle and to observe the proximity of the wire to the filter? But, you didn't. So please don't say we never took care of you because you never gave us the chance. We are always happy to reimburse someone should we cause damage to one's vehicle. You would have been offered the same courtesy had you taken the time to come in. You only heard what you wanted to hear, although your exageration makes for a good story.

I would personally try to do my own oil change and if not bring my vehicle to a qualified 5 minute oil change place and get what i pay for...

what would u expect?
it's a company that hires Liars and Criminals!
and yet still uneducative enough, to perform such simple task as oil change!?! lmao!
i suggest learn how to change oil yourself!, if u have a garage that is, or just go to a family owned mechanic shop
saves time and money. u just buy the filter and oil urself :)
there you won't risk of such failures, of waiting lines, the yukki coffee, and just the rude and obviously fake customer service, unless you enjoy supporting an unfair franchise?
anyways..just a thought..thanx for reading :P

No offense 'Beck" but based on my personal experience and the experiences of others that I have read both here and elsewhere - it would seem that the company you work for is not as forth coming on the problems they cause as you might think. Just once I'd like to see anyone from your company admit that an error on their part just 'might' be possible - instead of offering up all sorts of excuses and pointing fingers elsewhere. Despite what you might believe, you are not perfect. Your company is not perfect and sometimes things just go wrong. The longer your company continues to duck and deflect the worse it actually makes you look. My own experience has now made me a hard core advocate for others who have been screwed over by your company. You too will one day have an experience like this with some service provider and I hope when you do that you remember what YOU did to help the victim... Karma rules! You will get back what you give.

Sir, I work at a Mr. Lube and we take the quality of our workmanship very seriously. I'm sure if you bring your concerns to the manager directly he'll investigate your claim and if they were somehow negligent, they will take responsibility. One thing other readers should consider is what is the age and mileage of the car and what kind of service history it has. The oil filter is near the rear and bottom of the engine and when the rear seal is leaking (the gasket seperating the engine from transmission), it can appear that it is coming from the oil filter.

I’m very disappointed by the fact that being a loyal customer to MR lube, i went to one of your location to get my tire replaced but the garage denied the service as they wanted to go home and was in hurry to close the garage, it was still 15 minutes left for the closing tire.

I went to Mr. Lube located at Walmart#3029 @Parsond Road for my Tire change on 11-May-2023@9:35am.

I have a 2017chevy Malibu and my tires were on the rim. They charged me $128 plus tax. I inquired at other location and I was told it's $80plus tax.

I'm really pissed with this unreasonably high price.

I went to Mr. Lube on December 4 for regular oil change. It was done swiftly. But, once I left the place, I noticed an odd smell. I got suspicious. My car was emitting unusual amount of white smoke, once i was on highway, I felt number of jerks. My car won't move without jerking now.

I went to Mr Lube on November 22, 2022 for winter tire change and was informed that I needed to get new tire bolts by law which I later came to found out that This law doesn’t exist.

I came today to change my oil, they do the service as well and they add extra oil on the old oil without they clean it well and after thus it the gas start come from the muffler as purned my car mix oil with gas they cost me 204 $$ canadian dollers and the damge my car , the manger lies and i need my car fix

I used Mr Lube service at the Guelph location to regular oil change in my SUV. Next day there were oily spots on the garage floor under the car, and the oil level was 1cm above upper limit, also 2 covers
(oil filter and drain bold) were missing. I had returned to the store; after my complain they re-install covers (forgotten to install after oil changed) and corrected the oil level, but this was not very pleasant experience. First of all, they lied about putting new covers from their stock (installed old ones, originally from my car, dirty covers), finally didn't want to give a new receipt for the service provided.
It was my first and last time visit MR Lube shop. No recommended.

I went to the Guelph Ontario location...
These guys are vultures looking for any weakness of perception or knowledge to exploit in the customer. They were helpful, especially since I am a big guy and have decent car knowledge... BUT They said my cabin air filter was too dirty and needed to be changed, my fluids were dirty and needed to be changed, that it looked like a needed a full tune up... This was 3 months after I bought the car at my dealership dumped 2 grand into the car with a 200 point inspection. When I pointed out that my dealership JUST checked all this stuff they backed off and tried another grifter approach. For the 20 minutes I was there, they pushed 5 or 6 unnecessary repairs on me, saying my car needed it. I am never returning to ANY Mr. Lube location!

I have only ever had possitive experiences at this Mr. Lube location! They keep my car in fantastic running shape and they have educated me greatly on my vehicle and it's maintenance needs. I would not trust any other shop with my family's vehicles! Just one question though...how is fast food bad for your car?