MoparPartsGiant
reviews and complaints

I thought I had found a great deal on MoparPartsGiant for a part I needed for my trusty old truck. The website had a listing for the part I needed and the price was right in my budget - $97. I went ahead and made the order, feeling confident that I had found a reputable source for my auto parts.

But after a few days, I received an email that surprised and disappointed me. The email informed me that the price for the part had actually gone up and I would now need to pay an additional $53 in order to complete the order. I was dismayed that the original price I had seen on the website was not the actual price I would be charged. I felt like I had been misled.

Naturally, I didn't want to pay such a steep increase in price for the part. I didn't respond to their email and just hoped that they would honor the original price. Unfortunately, a couple days later I received another email that the order had been cancelled without any explanation or apology. I was left feeling frustrated and confused.

I have to say that this kind of business practice is unacceptable. It's wrong to advertise one price and then increase it after the customer has already made the purchase. And to cancel an order without any communication or apology is just plain rude. I would advise anyone to steer clear of this website and find a more honest supplier for their auto parts. Based on my experience and what I have read from other reviews, MoparPartsGiant has a bad track record of not treating their customers well.

This is my honest review about MoparPartsGiant (moparpartsgiant.com). I will be very candid with you, this company is not good at all. When I visited their site, it was pretty shaky. I had difficulty navigating, and finding particular parts that I was looking for. Due to this, I would advise you to be very careful when dealing with them.

If I were you, I would look elsewhere to get the OEM parts you are looking for. Perhaps, your local dealer would be a better option. They offer reliable parts, and you can be sure that they will be genuine.

The worst part about moparpartsgiant.com was their customer service. Honestly, it was terrible. I am not exaggerating when I say that talking to them was like talking to a robot. They showed no concern for my problem, and that was very disappointing. It almost felt like I was being scammed.

In my opinion, this company is just a scam. Their practices are not right at all. They mislead people, and I believe it's high time someone looked into their business. This will go a long way in shutting them down, and preventing others from falling prey to their dishonesty.

If you’re still in doubt about this company, I urge you to read their reviews. They speak for themselves. It's appalling they are getting away with this and more people should stand their ground and speak up against them. They keep scamming people, and that's just plain wrong.

Overall, I don't recommend doing business with moparpartsgiant.com. You are better off going somewhere else. That's just my opinion though.

I decided to give moparpartsgiant.com a try after hearing good things about them from a friend. I found the part I needed and the price seemed reasonable, so I placed my order. However, I was surprised when I received an email stating that the price had gone up and I needed to pay an additional amount. I was disappointed by this as I had already paid the price that was shown on the website.

I decided to contact the company to express my concerns and question their business practices. Unfortunately, the response I received was not very helpful. It was short and didn't address my concerns about the change in price. I was left feeling frustrated and disappointed.

It is important for companies to have good customer relations, and I believe that this is an area where moparpartsgiant.com could improve. The response I received was definitely not what I would consider good customer service.

Despite my disappointment, I will say that the part I received was exactly what I needed and it arrived in a timely manner. However, I would advise anyone thinking of purchasing from moparpartsgiant.com to be cautious and double-check the prices before finalizing their order.

Overall, my experience with this vendor was mixed. While I was satisfied with the product itself, I was disappointed by the lack of customer service and the unexpected price increase. If you're in need of a part and considering ordering from moparpartsgiant.com, just be sure to keep an eye on the prices and be prepared for any unexpected surprises.

So, I ain't no expert when it comes to the world wide web, but I gotta say my experience with MoparPartsGiant has me feelin' some type of way. You know what I mean? Like, they got this all fancy website, but then you click on a link and it takes you to some other website and by that point, who even knows if they got the part you need.

I tried to use their "vin#" check thing, but it wasn't workin' for me. So I hit up their live chat and the person on the other end didn't even know what was going on. They told me to wait 24 hours for an email response. In this day and age, we ain't got time for that kind of waitin'.

So I called their 1800 number and talked to some folks who couldn't help me none. They just kept tellin' me to use the website, which I already tried and it wasn't workin'! It's like, come on y'all, get your act together.

All in all, it's a real shame how a lot of websites are doin' this middleman thing and makin' it harder for folks to get what they need. But hey, maybe it's just me and my lack of tech skills. Either way, I ain't goin' back to MoparPartsGiant anytime soon.

I recently made an order on moparpartsgiant.com on 08/19/2020. The site let me know that I could expect my package to arrive between 08/24 and 08/28. When the last day, 08/28, came around, I checked the site and saw that my order was still "preparing to ship". That's when I reached out to them by phone to see what was going on and spoke to Will. He assured me that my order would ship on Monday, 09/01, without fail.

When 09/01 came around, I checked the site again for the status and saw that it was still "preparing to ship". I decided to give them a call again, but this time they were too busy to answer. No worries, I thought, I could just send them an email. I sent the email immediately and waited patiently for their fast response. But, alas, I am still waiting on that email.

On 09/02, I went to check their Live Chat to see if I could get any more information on what was going on. I spoke with Andrew, and he let me know that the warehouse would send me an email after they opened at 10:00 am PST. However, I didn't receive that email either.

Today, I called back to cancelling my order. Luckily, I spoke with Leslie who said that I would receive a confirmation email by the end of the day. I hope to receive it, but after all that has occurred, I'm a bit skeptical. This was one of the worst on-line experiences with buying parts I have ever had. They need to improve their service if they want to stay in business. It would have been better to go somewhere else to get the parts, saving me time and effort.

So, I bought a part from MoparPartsGiant.com, but when I got the package, it was not what I ordered. I specifically asked for the electronic part of an anti-lock brake module pump, but they sent me the whole pump. It was really frustrating! I had to go through the whole process of sending them pictures of the part and the box it came in, so that they could approve the return. But when I finally got the approval, I had to pay an extra $13.00 to send it back through priority mail.

It took them about 10 days to receive the package, and I had to call them a few times to check the status. They kept telling me that the part will be returned to me soon, but it never came. A few days later, I received an email stating that the return had been denied because the part had marks on it. They accused me of installing the pump, which was complete BS.

The only time I removed the part from the box was to take the picture, and now they were denying my refund? What kind of scam is this?! I lost $420.00 to these crooks, and I want everyone to know that they are a total rip-off. You should never buy anything from them.

I know for a fact that Karma will get them back for what they did to me. I'm just really disappointed that I didn't read the reviews before I ordered. Please take my advice and don't be like me. Don't buy from MoparPartsGiant! They will just take your money and leave you feeling angry and miserable.

Yo, I gotta say, MoparPartsGiant is the absolute worst company I've ever dealt with. I ordered this transmission dipstick for my ride that was supposed to fit perfectly according to their website. But when it arrived, it was all cut up and spliced back together, and still too long for my vehicle. AND they had the nerve to charge me almost ten bucks for shipping when the package only weighed 10.4 ounces! Like, what kind of rip-off is that?

So, I hit them up to return the part and they freakin' demanded that I take pics of the package, the letter that came in the package, the part itself, and all three tags--front and back--attached to the part and send them all in. I'm like, fine, whatever, and I did it. Then they hit me with a 20% restocking fee, which came out to three bucks and change. AND on top of that, they expected me to pay for return shipping. If they charge me the same they did before, I'd be losing over $14 out of the $15.48 I spent on this wrong part they marked as "perfect fit" for my car. Absolute BS, man.

So, I decided to give them a call, ya know, make my voice heard and all that. But the dude who answered the phone had me on hold for what felt like forever just to transfer me to their return department--even though I had already pressed the right button in their automated system! And when I finally get patched through, I go straight to voicemail. Like, seriously, what kind of customer service is that?

Listen, if you're thinking about checking out MoparPartsGiant.com, just don't. They are major scammers and will take you for a ride. Save yourself the headache and go somewhere else. I'm telling ya, you'll thank me later.

I recently had a less than satisfactory experience with MoparPartsGiant.com on 2/11/2020 at 9am(EST) when I ordered an intake manifold for one of my customers. While I placed my order online, I decided to call and check if the product was in stock and when it could be shipped. I was told that it would be shipped in two days. However, two days later, they informed me that my credit card zip code was incorrect and I had to go through the arduous process of verifying with Citibank. This involved me being kept on hold for an hour and having to make a three-way call to resolve the matter.

Despite these issues, I was informed that the manifold would be shipped the next day. However, I was surprised to find that the order was still 'pending' two days later. I contacted customer service who informed me that the manifold had shipped but failed to provide me with a tracking number. For the next three days, I followed up online, and every time I called customer service, they repeatedly claimed it had shipped, which was not true.

After an extensive wait, I finally received a tracking number directly from FedEx on 2/21/2020. At this juncture, I decided to ask the customer service manager if there was any possibility of a waiver or credit for my repair shop's customer who had to wait for their product. They explained that they could not afford to offer any discounts or credits as their prices were already rock bottom.

I usually spend around $700k annually on my shop's parts, but I am disappointed with MoparPartsGiant.com and would rather take my business elsewhere due to their poor customer service, shipping issues and their nonchalant approach to customer satisfaction. If you need any further details, please do not hesitate to get in touch.

Let me tell you, my experience with MoparPartsGiant.com was not so great. The issue I faced was getting the wrong part for my vehicle. I had ordered the [protected] chrome part, but instead, I received the black variant. Now, that's a huge mistake!

But, to be fair, the customer service representative I spoke with was helpful and acknowledged the error. They approved my RMA (Return Merchandise Authorization) request and offered me a discount on the return shipping label. That saved me some money, but they did warn me of a restocking fee of 20% if I chose to opt for a refund.

I did consider requesting a refund initially, but the representative also said that I could waive the restocking fee if I placed a new order for the correct part within two days. That sounded fair to me. They also assured me that if I used their discounted return shipping label, I wouldn't have to worry about any damage or loss during transit, and I'd get a prompt response.

I did end up using their shipping label, and true to their word, they processed my return within five business days. Overall, I'm left with mixed feelings about my experience with MoparPartsGiant.com. While the mistake should never have happened in the first place, the customer service representative was helpful and efficient when handling my return. They could, however, improve their quality control processes to avoid situations like these happening in the future.

I recently bought some truck parts from MoparPartsGiant.com and had a really bad experience. I got the part numbers from the actual parts but the "manufacturer" replaced them with different ones. So, when I got the parts, they didn't fit my vehicle at all. I tried to return them but the company insisted that it was my fault and wouldn't let me. Finally, one RMA manager issued a return request with the correct reason for the return as "wrong parts". So, I shipped the parts back to the company and they received them seven business days later.

However, I had to call them to check why my credit had not shown up. The RMA manager took care of it the next day. But they charged me a 20% restocking fee even though I was returning the parts only because they were not the right ones for my vehicle. To resolve the issue, I spoke to RMA manager "Joe". He told me that the RMA paperwork had indicated that I would be charged the restocking fee. But I insisted that the paperwork said "if applicable", and the fee was not applicable in my case. We argued for a long time before I asked to speak to his boss. I wanted to escalate the matter with someone who was not the CEO as Joe was not interested in resolving the issue.

In conclusion, MoparPartsGiant.com is one of the most unethical companies out there. They charged me a restocking fee even though I did nothing wrong. They have a Phoenix address where I returned the parts- 1309 E. Elwood St., Phoenix, AZ 85040. They do not care about their customers. Don't ever buy anything from them- they're nothing but a fly-by-night company. I've noticed that they don't even have any information about their CEO on their website. Please take my advice and find another company to buy your truck parts from.

I recently made a purchase of an O2 sensor from MoparPartsGiant. It took a bit longer than I expected for the part to arrive at my house, but it finally made it after 7 days. Unfortunately, when I received it, I was disappointed to find out that it was the wrong part. I immediately contacted their customer service to complain about the error.

However, the way they have handled the situation is not impressive. Instead of being helpful, they are giving me the run around and making it difficult for me to return the part. It seems like they are not running their business professionally at all. It's quite disappointing that they are acting like babies despite being a business.

Honestly, it feels like they never grew out of being breastfed because of how childish their behavior is. It's almost like they are trying to act like Donald Trump with the way they are running their business.

Overall, it's a shame that MoparPartsGiant is giving their customers such poor service. I hope they can learn from their mistakes and improve their customer service, or they will continue to lose business over time.

I placed an order for a chip key for my beloved PT Cruiser by providing its part number to MoparPartsGiant. However, when I received the order, I was appalled to find out that they had sent me a non-chip blank key instead. They had also charged me for a chip key and slapped a $20.00 shipping and handling fee on it.

I certainly did not appreciate the mix-up and the unnecessary charges that came with it. To make matters worse, upon contacting them, they only gave me a credit for half the amount I was charged, and I was even charged a handling fee for the error THEY made. What a bunch of incompetent amateurs!

I've been dealing with car part vendors for more than 45 years, and I've never encountered such an outrageous and unprofessional service like this! Incredibly, they had the audacity to charge an incredulous shipping and handling fee of $20.00 for a blank non-chip key. What a bunch of crooks!

I ended returning the part via regular U.S. mail, which cost me a meager 50 cents only. What a ripoff! I strongly caution you against using the services of these swindlers. You would do well to avoid them at all costs!

Can't say I'm impressed with my experience with MoparPartsGiant. I placed my order on their website and waited for 5 days without receiving any update on my order. I decided to call to find out what was going on and was disappointed to find out that they cancelled my order without even informing me.

When I asked for an explanation, the customer service representative told me that they decided to cancel my order because they realized that the price on their website was too low. I was shocked! Why would a business advertise a price that they are not willing to sell at?

I was told to wait for a few days until they changed the price on their website before I could place my order again. That just seemed ridiculous to me. As a customer, I don't have the patience to wait and keep checking back for a price change.

Overall, MoparPartsGiant's business practice seems shady to me. I would not recommend them to anyone based on this experience. It's frustrating to go through the process of placing an order and waiting for days only to be told that it's cancelled because the price listed on their website was too low.

I recently made a purchase on MoparPartsGiant, specifically an air filter for my trusty Jeep. However, when the package arrived, I was greatly disappointed to see that the box was all beaten up and filled with an assortment of random car parts. I mean, what the heck, man? What am I supposed to do with a bunch of junk that I didn't even order?

After several attempts to contact the customer service team with pictures of the damaged package and its contents, they finally gave me a return label. However, they did not refund the full amount for my trouble. They only refunded the cost of the part and not the shipping. To me, that's just straight-up stealing.

It seems like they do business by intentionally sending you the wrong parts to make things difficult for customers. And then when you finally get around to returning them, they don't even give you a full refund. It's not right, and honestly, it's downright frustrating. I thought I could trust MoparPartsGiant, but apparently not.

If you're looking for reliable car parts and accessories, I suggest looking elsewhere. Don't waste your time and money on MoparPartsGiant, because they're just going to give you a headache. Find a place that actually cares about their customers and not just making a quick buck off of them.

So, I gotta say, I was beyond disappointed with my experience with MoparPartsGiant. The part that I finally received after three agonizing months was totally damaged! Couldn't use it for anything. And when I tried to reach out to them about it, I just got the run around. They stopped communicating with me altogether! Classic case of not standing behind their product.

But it gets worse. After some back and forth, they told me I had to take it up with the shipping company. Can you believe that? Like, I didn't buy from the shipping company, did I? They made the choice to use them, not me. And let's just say that company wasn't exactly the pinnacle of customer service.

So, yeah, I feel like I'm out of my money and out of luck. Save yourself the hassle and stay clear of Mopar Parts Giant. There are way better companies out there who actually give a damn about their customers.

I wanted to give a quick review to share my experience with MoparPartsGiant. I called ahead to check if they had the part I needed in stock, and was told they had 3 of them. However, when I tried to order the part over the phone, I was not able to. So, I went to their website and ordered the part and opted for next day air shipping.

The next day, I eagerly waited for my order to arrive, but unfortunately, two days later I received an email saying my order was cancelled. I was disappointed and frustrated, so I called their customer service to find out what happened. The representative informed me that they could not find the part I ordered. I reminded him that I was told there were three items in stock when I called, but was told that their inventory was off and that they could not fulfill my order.

I understand that inventory mistakes can happen, but it was frustrating and felt like a waste of my time. It would have been better if they checked their inventory before I placed the order online, so that I wouldn't have waited for two days only to find out my order couldn't be fulfilled. I hope they take the proper steps to ensure this doesn't happen to any other customers in the future.

I recently had an experience with MoparPartsGiant that left me extremely disappointed and frustrated. I had ordered a part from them, but when it arrived, it was incomplete. Naturally, I called to explain the situation and ask for a solution. To my surprise, they charged me a huge restocking fee and freight costs for both ways! I was shocked and outraged that they would take advantage of me like that.

In addition to their unfair practices, I discovered that MoparPartsGiant has a reputation for not having knowledgeable parts people. After my experience, I can confirm that this is true. It felt like the person on the other end of the phone was just an order taker, with no real understanding of the products they were dealing with. It was frustrating and made the situation even worse.

When I tried to bring my concerns to the Better Business Bureau, MoparPartsGiant claimed that they did not have knowledgeable staff, as if that was an acceptable excuse for their shady business practices. This only confirmed my suspicions that this company is not to be trusted.

Overall, I would strongly advise anyone considering doing business with MoparPartsGiant to stay away at all costs. The ratings they receive are false and always on the side of the business that supports them. Save yourself the trouble and look elsewhere for your automotive needs.

This website is a really bad place to buy anything car-related. I had a terrible experience with their shipping and returns process. I ordered a part and it arrived broken because it wasn't packaged properly. So frustrating! When I tried to return it, the RMA process was a total waste of time. It's like they don't even care about customer service at all. In fact, I think they actively try to make it difficult. They took forever to respond to my emails, if they responded at all. And when they did, it was always some excuse about not being able to find the right attachment or needing more pictures. It was so frustrating to deal with them, and I ended up having to escalate the issue with PayPal just to get my money back. Save yourself the trouble and just avoid this website altogether.

So, I was in the market for an ABS module for my trusty jeep, and stumbled upon MoparPartsGiant's website. They took my order, charged me for it, and even sent me a confirmation email saying it was being packaged. However, three days later, I got a notification that my order had been canceled due to a price increase on the part. I was absolutely gutted!

When I asked customer service why they couldn't fulfill my order, they just replied with a curt, "price increase." What?! No explanation, no apology, nothing. To make matters worse, the price had more than doubled!

I was obviously not happy and demanded to know when my money would be refunded. They assured me that I would get it back to my credit card within 3 to 5 business days. But until that happens, I am a little bit skeptical.

One thing I noticed when I returned to the website is that the part was still listed at the original price. This does not make sense! As a buyer, I feel cheated and a little nervous to trust the company again.

Overall, I really don't recommend MoparPartsGiant. Their customer service leaves much to be desired and the whole situation was just frustrating. So be aware, if you order something from them, be prepared for the possibility of it being canceled due to a price increase.

So I recently ordered some parts from MoparPartsGiant and boy was I disappointed. They sent me the wrong part and didn't even apologize for their mistake. To make matters worse, they wanted me to print out a return label when I didn't have access to a printer. They didn't want to hear my excuses and I ended up spending $8 to ship the part back to them so they could send me the correct part.

Due to their mistake, I lost two days of work and $250 in income, all because they couldn't be bothered to double-check their packing slip. I felt like I was the bad guy in this situation when it was all their fault.

I highly recommend not using MoparPartsGiant if you want a company who cares about their customers. This whole experience left a bad taste in my mouth. Thank you to Site Jabber for allowing me to share my experience.