Complaints & Reviews

Quote for tires and shocks

On 3/5/2020, I went to Big O near me where I always get my oil changed. Don Nylund assisted me, and I left...

customer misrepresentation

Purchased products from big o tires West valley and there finance agent failed to disclose the minimum...

cracked my windshield

To whom it may concern- On Friday November 22nd, 2019 I went to the Big O Tire Arvada location 7425 W 52nd Ave to have all four of my struts replaced and also my sway bar, as recommended by this location. While my vehicle was in for repairs and in their possession my windshield was cracked. I realized it as soon as I came to pick up my vehicle. I told the Manager, Aaron, he came out to view the damage. Aaron immediately acknowledged that it was damaged while in their possession and assured me he would get it taken care of and have my windshield replaced. This was on Friday November 22 at 4:45 pm. On Monday, Aaron called me to tell me he didn't "feel" like he should be responsible for the damage to the windshield, although he agreed it happened while in their shop and should not be responsible for paying for it. The witness that was with me when I picked up my vehicle advised me to seek legal action however I thought I would reach out once again to attempt to allow this team to correct what they obviously agreed was their fault. I have reached out to the DM, 3 locations and the corporate office. I have called 9 times and left 4 messages and yet no response. I am very upset with how this is being handled. This is a company with which I have entrusted my vehicle to for years and with all major repairs. I am beyond frustrated and appalled at how this matter is being addressed. I can be reached at [protected] Jamie

cracked my windshield

Big O Tires

bad service

Requesting a full refund by december 1st, 2019. I was at selma texas #043115 had my oil charge, battery...

customer service

I was left on hold for a substantial amount of time. I hung up and called back. The guy who answered said I...

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general manager yahya memarzadeh worst customer service

General Manager Yahya Memarzadeh has the worst customer service I've seen. I bought four new tires and...

employment

I worked at this Big ole tire in Georgetown KY, and the 3 main guys there were fighting and arguing so much...

oil change

I sent my girlfriend down with a groupon for a full synthetic oil change and tire rotation. She gets home and...

Big O Tires

customer #: [protected] - front end / tires / brakes

Every time I take my truck in for a lube, oil & filter, they note on the invoice that I need some other...

our tire purchase and services

In December 2018 we got 4 new tires with Big O and we also purchased the Unlimited Aligment package. When we...

"left skid plate hanging"

I got my brake fluid exchanged and oil change done on June . Leaving i noticed my TPMS light was on. SO i...

theft from my vehicle

I had left my vehicle with this shop for 5-6 days to get some suspension put in. Upon picking up my vehicle...

big o 3 year warranty package

On May 17, 2017 I purchased 4 new wheels and tires from Big o Tires in Sonora, CA. I opted to purchase Big O warranty package. 2 weeks ago I had a flat on one of the tires. They did fix it, but the fix didn't hold. Another flat tire. They said I needed a new tire, but they don't make that tire any more. It was a Big O brand tire, and I could purchase an equivalent Cobra tire. Not wanting to have mismatched tires, I opted for four new tires, thinking they would warranty the one tire. No, they said since they don't make that tire anymore, I had to buy a new one. Outrageous ! The tires barley had 5, 000 miles and less than 3 years since I purchased them. So $620.00 later and I feel I'm being taken advantage of. I will probably never set foot in their store again unless they correct this. I have 2 vehicles and have had them both serviced there. I am very disappointed to day the least. John Swenson

2001 lincoln town car raymore mo

Took my Lincoln town car in because it wouldn't stay in the lane with fighting to keep it my lane they said it's both lower ball joint and steering box which was 1500 dollar when I drove the car home still doing the same thing so I took it back and they said they couldn't find nothing wrong so took it back today then they found that racket penning which is attached to the gear box is bad and they want to charge me again for the same problem I had when I brought the car to them something needs to be done about this I call the corporate office be third time nobody return my call Allen [protected]

lees summit mo

Big O Tires the staff changes all the time! Whenever you call theyre supposedly booked up til the following week. I scheduled an appt for synthetic oil change & tire rotate. When I showed him the $24.99 coupon as Im checkinh in he proceeds to tell me I need the full synthetic oil $65.99 but he can give me $10 off coupon. Funny thing is my car has semi syntheic already in it. Always an upsale! Then he tells me corporate wont allow it. Heck make me sign a release! I will sign it! No wonder people use Walmart tire lube & express. No hassles... you plan your schedule for the day and it gets ruined even with a scheduled appt!!

dishonest management

My sons father is a manager at a big o tires in the Phoenix az area . He goes by the name chop and the owners name is Mike. So listen up deadbeat parents out there. Apparently Mike allows chop to get paid under the table or anyother way they can get by not taking child support out of his checks. They have fixed it to where child support even shows up on his pay stub but they dont send the money in. Wild right? I know who would go to these lengths to pay pay child support.. anyways fella's, this is the place to apply if you want to get out of your responsibilities. Signed, a salty x wife

caliper replacement

So, very long story short, My local big O tires shop has mislead me and VERY much overcharged me. So mid...

mounting a tire

I got to Big Of tires at approximately 4:30pm. All I needed was a tire mounted that I purchased from Big O...

employee about a wheel alignment

On October 13, 2018 at big O tires on Power Road and Germann Road in Gilbert Arizona. We walked into get a...

nitrogen top off

Went to the Big O on North Powers in CO Springs. Their guage was not working and he let out 15lbs. Then he...