Mr. Lube Canada

Visited the 130th St location this morning and was advised that they would not be able to complete my oil change because they do not use customer supplied products. I wanted to use my supplied Mobil 1 fully synthetic oil which I explained to "Guy" the tech trying to assit. The only explanation for refusing customer supplied product is because it does not allow you 'Mr Lube" to mark up and profit from the Prem oil supplied by the customer.

I sold Mobil 1 Oil for over 20 years and have never been refused service of installing my own perm product. I only use Mobil Prem products in all my 5 vehicles and it is changed every 5000km max.

The lube business is very competitive and if this continues to be your policy, you will not get my business. The next move is yours...

went into mr. Lube on Dundas street in Whitby, ON to have my winter tires put on. They had put them on my rims. They proceeded to take all my all season off, and then told me that the tires were no good, and that they could dispose of them, and we could buy 4 new ones, for over 1, 000.00. We declined, and they put our all season back on, and said that they would only charge us for doing two tires. So they never inspected our winter tires before taking off my all season, charged us 85.00, and kept our winter tires. They also never put the proper air in our tires, they were all sitting different, 47, 31, 37, 40... terrible, terrible service, and charged unfairly... will not be doing business with them again!

I had my oil changed at Mr lube September 30 and today the oil filter fell off and all the oil came out all over a brand new driveway at a house I'm working at. My truck ran for 15 to 20 minutes with no oil in it. I command started my truck after work to let it warm up and as I was reversing out of the driveway I noticed a bunch of oil on the new driveway with my oil filter sitting there on the ground! Now the manager at the Winnipeg store on Nairn Ave saying that it's my fault more less ! I must have hit a rock or something he says lol . The filter must have not been properly tightened when they change the oil that's what happened in my opinion, I hope my engine isn't toast because of this! You can reach me at [protected] Mike Gosselin

I changed winter tyres yesterday. The technician was did unnecessary overselling. He asked me to change wheelnuts. He said wheel all American wheel nuts need to change. He change 14 wheel nuts and charged $83.86. Without my concent he put wrong size nuts. He told me that later. Now my car have two size nuts. He made more complication. I bought back the original nuts. He gave me back only 13. I don't see any damages in the original nuts. I have lots of stress after this. I would like to replace my old nuts instead of wrong size nuts. I really appreciate you of help me to put original same size nuts. I am attaching the imvoice for referance.
With Thanks

Saji
Email - [protected]@gmail.com

I wanted to give full context to my complaint on Google Reviews of the Mr. Lube + Tires at 2221 8th St East. I just got back late Friday night, as I have been away for the week on a business trip. I came back to snow and ice. I should have just waited for Monday at my regular place, but I knew my wife needed new winter tires for her vehicle as we'd just purchased it. I knew Saturday was going to busy everywhere, as this is the season. I did manage to get her vehicle into Midas, and get her new rims and winter tires for the season. However, it would be too late for my vehicle. So, I phoned around and had a pleasant chat with a lady at this location, who told me first come first serve. It would be my first time using this brand ever, but the call went well so I was ready to give it a try.

So, I made up my mind to come early the next business day, around 9:10 am - I was fifth in line. Eventually, my contact information was taken by a lady and another guy, I turned over my keys, and "Uber"ed home thinking it was going to be resolved - and apparently I would later learn my contact information was lost, which I why I received no call back.

There was no rims to purchase for my winter tires, which is fine. You get what you pay for with no appointments, but it was worth asking. (Tomorrow, my winter tires will be put on winter rims.) I went home and waited. It was getting late so I called around 3:00. To be clear I had to call three times, as the call kept dropping, to be told that the tech "was just about to call me" and that the tire machine was broken, but "my vehicle was ready to go". As a journeyman plumber, service technician, and gas fitter for the last twenty years, I know the kind of service I would like and I do my best to give that at every call. This kind of lack of service and maintenance on your own gear isn't acceptable for any business. Can you imagine me walking into your home to fix your broken furnace to tell you that my gear is broken and that your home will just have to stay cold for the next few days until I repair it? How would you respond? Your business model works on customer urgency, but somehow you missed maintenance of your own gear. I'm more than willing to pay the surcharge for doing business on the weekend to resolve my issue and that's why I came in the first place.

However, I was very angry after this call, to say the least. I had my wife drive me back to the location twenty minutes later. Only to discover my vehicle was not yet back together, and it was not ready to go, as one tire was yet to be put on still…. as a side note your techs managed to lose and replace all three valve stem caps with shorter ones that do not fully cover the brass portion of the stem. My remaining untouched tire has the original valve stem cap from when I had the rims drilled out for the stems and sensor packs. It's not a big deal, but the little touches matter to the service oriented customer. The tech took me to "charge me out" at a terminal, but he didn't have any of my contact information…the same information I gave early that morning, not even my number. So how was he planning to call me without my number or even address me without my name? When he asked me for my name and number, I said "F* You". This tech has lied to me 1) my vehicle was not ready for pickup 2) he had no way to call me. At this point, your franchise name means nothing to me in terms of quality service. Your marketing and advertisement had let me down. Your team had failed to perform. Your gear was not in operable condition. And as a customer I deserve better. My response wasn't right, but it was my mistake for going there in the first place for trusting a franchise name. This tech was caught in a lie, and he wasn't about to push it further. And there was no way I was paying for the inconvenience of being lied to, having my day wasted, not getting my issue resolved and having to now take more time to resolve it.

I was not charged for this inconvenience but there is no way to prove that because your team didn't keep my information. Looking back, I should have never even gave them my keys. But I made the mistake of trusting a brand to expect quality service. As a terrible bonus, your techs almost threw away my original rubbers. Unreal. Your tech said they were in the back. I'm glad I asked because they were not. I waited as they bagged them, and slammed that rear hatch shut - very much happy to have me leave I'm sure. He wouldn't even make eye contact with me when I asked for my keys. He knew the truth. I drove out the bay door and noticed my tire sensor light was on. The two "front" changed rubbers had a psi of 27 on the left and 21 on the right. My rear passanger rubber that was put back on had a psi of 31. My untouched tire was still at 35. Seriously? I didn't come in that way, as my sensors would have told me. Is this a normal practice to leave with different pressures, not even factory spec? Is this the level of quality that can be expected across Canada at all Mr. Lube + Tire? I get it it's a franchise and as a franchise owner you probably don't care. I do.

As a service technician, I enter just shy of 2000 homes a year here in Saskatoon. I want you to know that when I'm in these homes building rapport and fixing their plumbing and heating issues. I'm going to be talking about my poor customer experience at your franchise, the inoperable gear, the technician who lied, the poor quality of service, the almost loss of my previous tires, the low tire pressure of my newly changed tires, the amount of time I now have to spend fixing what is wrong…I'm not impressed, but thankfully there are companies that care about service and their customers. I want to be clear that I expect nothing from you as I've had enough of your customer service to last a lifetime. I hope this location changes for the better, but neither I and hopefully after hearing my experience the homes I enter will never know either.

-First & Last Time Customer

I just want to put this out there.
It was my first visit to any Mr.Lube.
I went to an Oshawa location.
I was told I had no oil left in my car, which surprised me because I had just checked it less than a week ago. But I trusted this guy… and then he told me that because of the potential damage and probable sludge build up, I would need to have a flush, along with a fuel system flush, engine flush and he listed off a few other things.
After seeing that what he was saying I NEEDED would cost $500, I declined a few options but was convinced that I needed a few things that were urgent.
The oil change was $80, which is fine.
The fuel system cleaning was $129!
Engine flush $27.99
Friction Shield $39.99
Cabin Air Filter $81.99
He ‘gave me a deal' by taking off just over $30.
I went in for an oil change. Ended up costing just under $370. I left feeling so take advantage of.
If upselling is Mr.Lubes business model, they should be avoided. It's the grossest way to do business. So dishonest. I will, obviously, not be going back but I will also be letting people know that Mr.Lube is dishonest and aims to sell, not meet actual needs.
I'm not even super upset with the guy that did it… from my understanding, that's his job. Upsell.
So disappointing.
In the aftermath of this, I'm doing all this easy maintenance myself in the future.

My young daughter went in for simple oil change and got turned into a 168.00 oil change . Total upsell on oil and unnecessary engine flush . Total case of taking advantage of a unknowing young person who put their trust in their workers.
Review after review but managers and head office Refuse to address the problem

I purchased a set of Cooper tires for my 2004 Acura TL. About 3 months of having these tires the front passenger tire completely blew out and shredded and has no treading whatsoever which almost got me in an accident and the driver from passenger it's completely bald with no training at all. I got in touch with the manager at the Mr lube near my location and I advised them of the issue and let him know what's going on. Pretty much he told me if it's not a manufacturer's defect there was nothing they can do about my tires, and he also said pretty much is my fault that I must have done something to cause damage to the tires. The manager's name there was George he was very unprofessional and condescending and pretty much blaming me the customer for sabotaging a set of tires which I purchased for almost $700. And on top of that I took my car in for a whole tune up that same day they ended up taking my donut which they should never have because according to them my donut was bad so they decided to take it out of my car I asked for filter change oil change and for my car to be serviced fully I'm pretty sure they didn't change anything because the people who worked on my car did not even reset my car back to zero I had to take it back to them so they could reset it back to zero. So I'm wondering almost spent $800 just so nothing can be done to the car. This is very unprofessional and instead of George which is the manager at this location helping me the customer out any way he could for some reason he got in touch with the district manager right away for whatever reason that is I mean this should not be a big issue however there must be something wrong where you have to get in touch with the district manager over something as small as replacing tires and or doing the right thing so it's kind of odd to me why you would call the district manager over something that you can handle yourself. So as of right now I'm kind of on the fence with ever taking my car to Mr Lou again because I've heard other stories where people have taken their car in for something as small as a rattling noise under their car which is not even fixed just so they could bring their car back again it's almost like you just ripping people off pretty much they say they do something to the car they say the service the car but did you not service the car they just kind of pocket the money just so you can come back again with the same problem so we got to put an end to this. Hopefully this issue gets resolved or I don't have to take it to small claims court and or any other higher authority.

My son started working at mr lube in milton Ontario and right away he came home about to cry because the manger Marcos started yelling and constantly swearing at my child for asking a question. This is super un professional and should face consequences for what he has done. My son greeted a customer and right away and the customer headed out and said they were going to complain to the head board and hope to get him fired. Please do something

Good Morning

Just to let you know
Yesterday I got an issue with my car A major oil leak happen on the parking lot of my office,
I send the car to the dealer and he find the oil plug was almost gone (unscrew)
Here pictures and invoice from the dealer I am going to your location today on rue du marche to see how we handle this situation because
My oil change was done on April 09 by your team at Dollar des Ormaux 3 week Ago car was at 29384 kms when you done the oil change and he got only 30189km yesterday when this happen so only 805 Km done after the oil change.
Update
I go to the Mlube store and he offer me only a credit of the amount of the invoice from Hyundai no towing no cab and nothing for the afternoon loss and no warranty at all for the possible futur issue cause by that loss of oil
I M not happy at all I refuse the credit because I got no intention to go back at Mlube

My daughter went in for an oil change. The employee tried to tell her that she needed something else done to her vehicle. She insisted that she only wanted an oil change. When the work was done she was presented with a $150 bill with a charge for trans. Service she did not ask for or require. How sad that your employees would take advantage of a student like that! I did call but got absolutely nowhere with employee stating she had agreed to the work which is absolutely not true.

Dear Davin

My Friend it gives me pain after spending a money for the Vehicle
on Feb 27, 2020 — $ 209.99 and on June 01, 2020 — $1, 895.54.

For just one simple reason I brought my Vehicle there must not be any
Oil Leakage in the future because I have a Family and I don't want to take a risk.
It was repaired on June 01, 2020 but after few days I brought to your
knowledge that again Oil Leakage is going on but you REALLY NEGLECT ME.
Now, when I visited to your store 2 days back you
just gave me Lame Excuse that you don't have a Tools.
Now, who is paying the price for this Vehicle, it's me and my Family.

I don't have money in this Unprecedented times Myself and my Family should suffer due to
your negligence. My Friend tell me.

On June 10, 2020 I shown you these Pictures and request you that please check there is an Oil Leakage going on
but you told me that nothing is happened.

I am attaching here June 10, 2020 pics and I spent money on June 01, 2020 $ 1, 895.54.

I went for an oil change, I drive a 2018 Toyota Yaris, I maintain regular oil changes and I was told I need an engine flush (23000 km on car) and I agreed because I want to keep my car maintained for warranty purposes as well I had the cabin filter changed in September and even though they did not look at or mention it this time the put on my invoice that they looked at it and it was dirty and they advised me which is a blatant lie and on the sticker they gave me it says I am due for another oil change July 27. I called another mechanic this am and was told the engine flush was nothing but a money flush, I also had my engine filter changed again- this is the second time they changed it and now I am wondering if even that was necessary.

I went to Mr. Lube for an oil change and my car was damaged during the change. Three employees promised Mr. Lube would pay for the damage and referred me to a mechanic. When I got to the mechanic, he said Mr. Lube is refusing to pay for the damages I incurred at their shop. I went to speak to Mr. Lubes manager in person and he told me all three employees had changed their stories and were denying that they promised to pay for the damages. I saw one of the employees and he lied to my face, refusing to take ownership for the referral and the promise to cover the damage. The manager watched the videos of me driving in with a working vehicle, driving out with a broken car, and his employees referring me to the mechanic. He said that this was not enough "evidence" for him and that he did not believe me. I was a repeat customer at Mr. Lube and I am NEVER going back. Due to the lack of integrity, horrible customer service, and damaging vehicle service, I would not recommend Mr. Lube to anyone. Please go somewhere else for your vehicle services.

I noticed that the oil was leaking underneath my 2009 Subaru Impreza 4 door 2.5 L AWD 9 days later. ( Sept. 27, 2019 was the date that the oil was changed). I checked the level on the dipstick and found it just under the lower mark. I crawled underneath and found the oil filter was loose. I tightened some more by hand and had to go to Canadian Tire to get some more oil. Paid 93.00 dollars plus tax for the oil change service that they can't do right . Totally disgusted . Will never go back there again.