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Mr. Lube Canada
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Mr. Lube Canada
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1.4 185 Reviews

How responsive is Mr. Lube Canada's customer service?

16 Resolved
168 Unresolved
Very poor 🤒
We don't know much about how Mr. Lube Canada handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Mr. Lube Canada and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Mr. Lube Canada reviews and complaints 185

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2:15 pm EDT

Mr. Lube Canada Misleading and up charging

I just want to put this out there.
It was my first visit to any Mr.Lube.
I went to an Oshawa location.
I was told I had no oil left in my car, which surprised me because I had just checked it less than a week ago. But I trusted this guy… and then he told me that because of the potential damage and probable sludge build up, I would need to have a flush, along with a fuel system flush, engine flush and he listed off a few other things.
After seeing that what he was saying I NEEDED would cost $500, I declined a few options but was convinced that I needed a few things that were urgent.
The oil change was $80, which is fine.
The fuel system cleaning was $129!
Engine flush $27.99
Friction Shield $39.99
Cabin Air Filter $81.99
He ‘gave me a deal' by taking off just over $30.
I went in for an oil change. Ended up costing just under $370. I left feeling so take advantage of.
If upselling is Mr.Lubes business model, they should be avoided. It's the grossest way to do business. So dishonest. I will, obviously, not be going back but I will also be letting people know that Mr.Lube is dishonest and aims to sell, not meet actual needs.
I'm not even super upset with the guy that did it… from my understanding, that's his job. Upsell.
So disappointing.
In the aftermath of this, I'm doing all this easy maintenance myself in the future.

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1:52 pm EDT
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Mr. Lube Canada Unnecessary upcharges

My young daughter went in for simple oil change and got turned into a 168.00 oil change . Total upsell on oil and unnecessary engine flush . Total case of taking advantage of a unknowing young person who put their trust in their workers.
Review after review but managers and head office Refuse to address the problem

Desired outcome: Apologize and refund difference in oil and for enhine flush

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2:02 pm EDT

Mr. Lube Canada Brand new tire purchase

I purchased a set of Cooper tires for my 2004 Acura TL. About 3 months of having these tires the front passenger tire completely blew out and shredded and has no treading whatsoever which almost got me in an accident and the driver from passenger it's completely bald with no training at all. I got in touch with the manager at the Mr lube near my location and I advised them of the issue and let him know what's going on. Pretty much he told me if it's not a manufacturer's defect there was nothing they can do about my tires, and he also said pretty much is my fault that I must have done something to cause damage to the tires. The manager's name there was George he was very unprofessional and condescending and pretty much blaming me the customer for sabotaging a set of tires which I purchased for almost $700. And on top of that I took my car in for a whole tune up that same day they ended up taking my donut which they should never have because according to them my donut was bad so they decided to take it out of my car I asked for filter change oil change and for my car to be serviced fully I'm pretty sure they didn't change anything because the people who worked on my car did not even reset my car back to zero I had to take it back to them so they could reset it back to zero. So I'm wondering almost spent $800 just so nothing can be done to the car. This is very unprofessional and instead of George which is the manager at this location helping me the customer out any way he could for some reason he got in touch with the district manager right away for whatever reason that is I mean this should not be a big issue however there must be something wrong where you have to get in touch with the district manager over something as small as replacing tires and or doing the right thing so it's kind of odd to me why you would call the district manager over something that you can handle yourself. So as of right now I'm kind of on the fence with ever taking my car to Mr Lou again because I've heard other stories where people have taken their car in for something as small as a rattling noise under their car which is not even fixed just so they could bring their car back again it's almost like you just ripping people off pretty much they say they do something to the car they say the service the car but did you not service the car they just kind of pocket the money just so you can come back again with the same problem so we got to put an end to this. Hopefully this issue gets resolved or I don't have to take it to small claims court and or any other higher authority.

Desired outcome: I would like a refund and or new tires for my car

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7:23 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Lube Canada Manager at Milton location

My son started working at mr lube in milton Ontario and right away he came home about to cry because the manger Marcos started yelling and constantly swearing at my child for asking a question. This is super un professional and should face consequences for what he has done. My son greeted a customer and right away and the customer headed out and said they were going to complain to the head board and hope to get him fired. Please do something

Desired outcome: Permanent fired or suspension

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Resolved

The owners spoke to the manger and he’s got a warning and he’s working on controlling his anger

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1:47 pm EDT

Mr. Lube Canada Damage to vehicle

Mr Lube NewMarket
16630 Yonge Street
Newmarket, ON L3X 2N8
Store manager : Vineet Kamboj

On June 28th, my wife took in our 2016 Jeep Cherokee for an oil change and was also sold a differential fluid change. One day after this change, our vehicle was in the dealership for a new rear differential, this cost was over $3000.00, nothing was wrong with the vehicle before Mr Lube did this change

After speaking with the dealership where the vehicle was purchased and getting manufacturing proof on the fact that the differential fluid is lifetime and should NEVER be change, Mr Lube has decided they are not at fault because of what their computer states and calling around to confirm other versions of a story with different dealers and not listening to the dealership where the vehicle was purchased or manufacturer proof

AVOID this location and all cost, they will not own up to the damage they directly caused and instead are looking to deflect to any other reason but the fact nothing was wrong before Mr Lube did the differential change

I understand accidents happen, however not taking ownership for the mistake and leaving me with a bill over $3000.00 is unacceptable

You have been warned about this terrible business practice.

Desired outcome: reimbursement for damage

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1:36 pm EDT

Mr. Lube Canada oil change lost my oil

Good Morning

Just to let you know
Yesterday I got an issue with my car A major oil leak happen on the parking lot of my office,
I send the car to the dealer and he find the oil plug was almost gone (unscrew)
Here pictures and invoice from the dealer I am going to your location today on rue du marche to see how we handle this situation because
My oil change was done on April 09 by your team at Dollar des Ormaux 3 week Ago car was at 29384 kms when you done the oil change and he got only 30189km yesterday when this happen so only 805 Km done after the oil change.
Update
I go to the Mlube store and he offer me only a credit of the amount of the invoice from Hyundai no towing no cab and nothing for the afternoon loss and no warranty at all for the possible futur issue cause by that loss of oil
I M not happy at all I refuse the credit because I got no intention to go back at Mlube

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3:08 pm EST

Mr. Lube Canada Oil change and unsolicited work

My daughter went in for an oil change. The employee tried to tell her that she needed something else done to her vehicle. She insisted that she only wanted an oil change. When the work was done she was presented with a $150 bill with a charge for trans. Service she did not ask for or require. How sad that your employees would take advantage of a student like that! I did call but got absolutely nowhere with employee stating she had agreed to the work which is absolutely not true.

Desired outcome: Reimbursement for the unsolicited work

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8:12 am EST

Mr. Lube Canada Oil change.

Your employees are shady people, that's putting it nice. I took my hyundai santa fe sport 2014 in for an oil change. Then your employee says I need a cabin air filter their $25.00.! How could he see I needed that air filter. When the only way to it is threw the glove box! Inside the car!. He lied right to my face like a [censored]. You oil change companies are low budget con artists. Screwing people out of their money in the middle of a pandemic! Well done mr lube! I'm in Cornwall Ontario and I'm going to the news. If this isn't fixed. Liar's.

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2:43 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Mr. Lube Canada Again oil leakage after spending $1895

Dear Davin

My Friend it gives me pain after spending a money for the Vehicle
on Feb 27, 2020 — $ 209.99 and on June 01, 2020 — $1, 895.54.

For just one simple reason I brought my Vehicle there must not be any
Oil Leakage in the future because I have a Family and I don't want to take a risk.
It was repaired on June 01, 2020 but after few days I brought to your
knowledge that again Oil Leakage is going on but you REALLY NEGLECT ME.
Now, when I visited to your store 2 days back you
just gave me Lame Excuse that you don't have a Tools.
Now, who is paying the price for this Vehicle, it's me and my Family.

I don't have money in this Unprecedented times Myself and my Family should suffer due to
your negligence. My Friend tell me.

On June 10, 2020 I shown you these Pictures and request you that please check there is an Oil Leakage going on
but you told me that nothing is happened.

I am attaching here June 10, 2020 pics and I spent money on June 01, 2020 $ 1, 895.54.

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Resolved

They didn't resolved my complaint but i want to take out from online(Internet).

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9:09 pm EDT

Mr. Lube Canada Oil change

I went for a regular oil change today at your Aurora Ontario location. When I pulled in they told me my oil change would be 103 dollars. I thought even that seemed a bit much but they told me my truck NEEDED this extra mileage oil which cost more. Which I found out afterwards my truck does not need.Then they told me I needed to replace my oil filter for another 25 dollars after that they told me I needed to replace my cabin air filter for 15.99 after I left I noticed they charged me 59.99! My bill for a simple oil change was almost 200 dollars! This is not acceptable that your company fears people into so much extra unneeded stuff that I did not need but because they made it sound horrible if I didn't replace it I did it afterwards to find out I didn't need it and I was scammed! Is this what you do take advantage of customers that have little or no knowledge on what their vehicle needs?! I am completely disgusted and will never recommend this company to anyone! Unbelievable and disgusting!

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12:18 pm EDT

Mr. Lube Canada Fraudulent employees and business

Mr. Lube — oil change

Went in to get a basic oil change and the guy told me I should get my differential fluid changed.I showed him my invoices from a Toyota dealership. He noted that the middle had been done but stressed the fact that the rear and the front should have been done and that I was damaging my vehicle driving it etc. He went on making me feel like I it was imperative that I get it done and said it was $89 . I believed him, why would he lie to me? He said it was imperative to have the differentials changed. I agreed because I believed what he told me. He also said that if he typed in my VIN number he could pull up all work done in my vehicle. I didn't know that was a lie. When the bill came I was charged $129 each and THEY DID 3. even though he told me the middle had already been done. AND they charged me for an air filter they never installed.I paid way more than I expected and I felt bullied into paying it. I also just learned that there is only 2 differentials, he also charged me for some sort of transfer case maintenance. I would like most of my money back because he wasn't being clear about the work he was doing. When I went to Brain Jones, the customer service person, he refused to assist me and went on to tell me the staff is honest. I was clearly taken advantage of. I gave not received the refund for the air filter and feel I should be refunded for the differential changes as when I contacted the Toyota dealership and asked why they weren't changed I was told because they do not need to be changed.

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Update by Sandra Smith 101
May 06, 2020 12:28 pm EDT

Went in to get a basic oil change (2017 tacoma) and the guy told me I should get my differential fluid changed. I showed him all my invoices from a Toyota dealership. He noted that the middle had been changed but stressed the importance of having the front and rear changed. He went on to tell me I was damaging my vehicle. He went on making me feel like I it was imperative that I get it done and said it was $89, way cheaper than the dealership price. The bill came and I was charged $129 for THREE differential changes as well as for an air filter they never installed. They said they didn't have it in stock. I asked him to take it off the bill and ge said he could't but will refund after the transaction completes. TOTAL LIES. I paid way more than I expected and I felt bullied into paying it. I also just learned that there is only 2 differentials, he also charged me for some sort of transfer case maintenance. When I contacted the Toyota dealership I was told the differentials did not need to be changed. I would like most of my money back because he wasn't being clear about the work he was doing.

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11:39 am EDT
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Mr. Lube Canada Oil change and unnecessary services

I went for an oil change, I drive a 2018 Toyota Yaris, I maintain regular oil changes and I was told I need an engine flush (23000 km on car) and I agreed because I want to keep my car maintained for warranty purposes as well I had the cabin filter changed in September and even though they did not look at or mention it this time the put on my invoice that they looked at it and it was dirty and they advised me which is a blatant lie and on the sticker they gave me it says I am due for another oil change July 27. I called another mechanic this am and was told the engine flush was nothing but a money flush, I also had my engine filter changed again- this is the second time they changed it and now I am wondering if even that was necessary.

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1:20 pm EST
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Mr. Lube Canada mr. lube oil change

I went to Mr. Lube for an oil change and my car was damaged during the change. Three employees promised Mr. Lube would pay for the damage and referred me to a mechanic. When I got to the mechanic, he said Mr. Lube is refusing to pay for the damages I incurred at their shop. I went to speak to Mr. Lubes manager in person and he told me all three employees had changed their stories and were denying that they promised to pay for the damages. I saw one of the employees and he lied to my face, refusing to take ownership for the referral and the promise to cover the damage. The manager watched the videos of me driving in with a working vehicle, driving out with a broken car, and his employees referring me to the mechanic. He said that this was not enough "evidence" for him and that he did not believe me. I was a repeat customer at Mr. Lube and I am NEVER going back. Due to the lack of integrity, horrible customer service, and damaging vehicle service, I would not recommend Mr. Lube to anyone. Please go somewhere else for your vehicle services.

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10:45 pm EDT
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Mr. Lube Canada oil change service

I noticed that the oil was leaking underneath my 2009 Subaru Impreza 4 door 2.5 L AWD 9 days later. ( Sept. 27, 2019 was the date that the oil was changed). I checked the level on the dipstick and found it just under the lower mark. I crawled underneath and found the oil filter was loose. I tightened some more by hand and had to go to Canadian Tire to get some more oil. Paid 93.00 dollars plus tax for the oil change service that they can't do right . Totally disgusted . Will never go back there again.

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2:40 pm EDT
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Mr. Lube Canada oil change causing engine damage by overfilling

I am disputing a finding from Mr Lube's insurance company, Northbridge Insurance, that they are not liable for excess oil in my car's engine after they were the last to touch it from an engine oil flush and oil change. Their report states the Mr. Lube located at 1813 Regent Street Sudbury Ontario did the oil change, however it was the location at 775 Highland Road West, Kitchener.
They state that their pit video says I gave a thumbs up to the oil levels, which I watched this video myself and that's farthest from the truth.
Secondly the adjuster states that we couldn't prove access oil in the engine, which again is furthest from the truth. Their own field appraiser did document many pictures and parts that came out of the engine. The only thing is THEIR APPRAISER didn't request to see the excess oil at their first inspection. After 5 weeks, no, the mechanic didn't keep said oil, however there is so much more evidence to prove access oil and yet they're trying to get off on liability for their over site.
Please read on for complete report.

Timeline Details:
To be proactive for a road trip on July 22, 2019 I went into Mr Lube on 775 Highland Road in Kitchener on Sunday July 21st for an oil change. I was told that my oil was dark and was suggested an engine flush. I didn't authorize the more expensive flush, but did authorize a basic engine flush.

I drove home after the engine flush and oil change with the very strong smell of burning oil, however made an assumption that upon refilling, some oil must have dripped down the engine block, but it was going to burn off.

First thing Monday morning, July 22, I left on a road trip to visit my parents for 2 days, returning Wednesday the 24th. The burning oil smell was still apparent, still assuming that it's going to burn off eventually.
We arrived Monday early afternoon and the car wasn't used much until Wednesday afternoon when we started for home. Still with a strong oil smell. After approx. 8 hours of driving after the oil change the engine RPM's were reving up and down for a bit, even to redline going up a hill, that did get better after a while.

I returned home too late on Wednesday evening, however my husband checked the car over Thursday and found the dip stick to be burnt/etched and the fluid level to show being over filled and oil coming out of the engine. I phoned Mr Lube at 4:30 pm on Thursday the 25th and spoke with James who said a manager (Nav) wasn't available until 7:30 the following morning, Friday. I explained what had happened and James suggested I drive the car back in and they will "drain the excess oil out and give the engine an exterior engine wash/cleaning".

However, Mark didn't like the sounds of that as he knows the possible extent of the damage that may have been caused to the engine and phoned our trusted mechanic who has a history with our car, Quality Lube & Tire Auto Centre in Guelph, who advised us not to turn the engine over and have the car towed into him as excessive oil can cause engine damage. Deepa was concerned not for just internal hydraulic cylinder lock, but the catalytic converter could be full of oil/additives as well as bearings and seals in the engine. Deepa also told my husband that they had already completed two previous authorized repairs for damages caused by the Mr. Lube at the Guelph location (which according to Carla, is the same owner of Highland Rd in Kitchener where our work was done) and therefore "leave it up to him and he'll take care of everything, including the paperwork". This just made complete sense as to not have the vehicle towed into Mr. Lube who doesn't have a licensed mechanic on duty and it would have to be re-towed to a shop of our choice anyway. From what we are being advised from the previous claims, Mr. Lube will send their own adjuster out to their garage to verify and over see the damages and work being done.

I submitted the online customer satisfaction survey at the bottom of my invoice, and on Sunday July 28 I received an email from Nav "I am the assistant manager at the Mr Lube location at 775 Highland Road, I would first like to deeply apologize for any inconvenience we may have caused. I'm contacting you in regards to your most recent visit at our location.

May I please have the license plate of the vehicle that was serviced here? As well as a phone number best to reach you at would be fantastic." Inconvenience to say the least :( This resulted in phone calls from Carla the senior manager of which I requested everything to be done in writing/email so we have documentation and no 'he said / she said' later.

First, she was very concerned that we didn't bring the car directly into them and had expressed to our mechanic that she's not paying out anything because we didn't bring it into them. I responded to her with, 'I am hearing from the mechanic that you don't want to uphold your side of responsibility for damage to our car because we took it to our mechanic. I want to remind you I phoned James on Thursday and the only thing he said that you guys were going to do was going to drain the excess oil and give it an engine wash. That is unacceptable, especially due to the fact that nearly 7 litres of oil and fluids coming out of it, we were not to turn the engine over at all to drive it into your shop, and we had it towed to the mechanic.' Carla advised that "oh, we would have paid to have it towed here and then retowed to their choice mechanic which is right next door to the Mr. Lube location in Cambridge." I told her then, which was before knowing what we know now about to what extent Mr. Lube is willing to go to bury this claim, that there wouldn't be a way I would feel comfortable with a 'garage of your choice' which isn't 3rd party / no interest in the claim results. From my understanding from James, the only thing Mr. Lube was going to do was drain the excess and give it an engine wash= eliminating the evidence.

Mark phoned CAA and arranged for the Kia to be towed into Quality Auto Centre on the Friday morning, without the engine being turned over since I returned home on Wednesday. **CAA Tow bill of $152.55 attached to be entered as a part of this claim.

Deepa took a look over the car and advised: "As discussed over the phone your vehicle was overfilled with oil, we caught 6.34 litres (black and burnt) I'm guessing it had more some of which has leaked and burnt off in the crank case as well as into the exhaust system which explains the smoking at tail pipe.

List of initial repairs then re- check are as follows -
GDi service which cleans entire crank case, fuel injectors as well as intake plenum, pull off the valve cover and clean inside, install new PCV valve w/gasket, install new spark plugs and clear engine codes due to the knocking and over filling issue. We will then road test and re- check. Please be advised Bank 1 Sensor 1 (air fuel sensor) and catalytic convertor may require replacement also.

On Monday July 29th I received a message that Carla from Mr. Lube wanted to speak with me. I drove into the Highland Rd location and had a face to face meeting with Nav, Carla and my son, Kurt Lutes present. At that time we watched a portion of the video and she pointed out that the video shows approx. 33 seconds of putting oil into the car. I asked for the video from below showing how much fluids were drained out, but Carla admitted they don't have that verification. Per Carla, 33 seconds of time is the correct amount to only have put 3.3 litres of oil into the car. If this is correct, than my only conclusion is that Mr. Lube failed to properly drain the engine flush additives they first put in the car, resulting in the end result of 6.34 litres being drained and that was after four days of fluids already coming out of the engine and being burnt off.

In our meeting with Carla, when describing to her the chain of events and the burnt oil smell, she commented that the video shows that only one drop of oil was from them and it shows in a line on the black engine cover. I agreed with her that that may have been the case, and that the oil all over the block now is coming out of 'every orifice of the engine'! She stated 'at her level she can only authorize a few free oil changes' and that I responded that at this time we may not even have an engine to give oil changes too! I politely declined and advised her that this amount of engine damage should be going higher up as it sounds like it's past her position to make those decisions.

At the time of the oil change on Sunday July 21st, the video will show I had a check engine light on which is a gas cap that fails to lock and comes on when the car is filled, and goes back out when the car is around half a tank. The tech asked if he could run the code and I agreed if it's free, which came back as 'engine efficiency decline'. As you will see in the video, I am involved with the tech hooking up the car to his code reader, telling him what we know it to be, and trying to get my legs out of his way. In the video it shows the under the hood tech checking the dip with a second look than is seen walking the dip stick over to me however I didn't acknowledge him in my line of vision and was preoccupied with the reading of the code. I doubt from watching the video that I would have been able to verify readings anyway given his distance and angle. I therefore drove away not knowing the fluid level in the car.

Through this, Carla from Mr. Lube was asking about a quote to put into her claim.
I have the quote from Deepa at Quality Auto Centre who has two numbers depending on what he finds after opening up the engine:

Quote from Quality Auto:
As per my E-mail excluding 02 sensor and catalytic convertor we are looking at a total cost of $978.22 + txs. Incls parts, labour, GDi service, plugs, pcv, cleaning valve cover installing new gasket, oil change, scanning, clearing, resetting knock sensor if required and road test.
If Catalytic convertor and Air Fuel 02 Sensors are required pricing is as follows - $1, 396 + txs incls parts, labour, includes exhaust gaskets."
- Best Case Quote + Tow, tax included:
$1105.38 + $152.55 = $1257.93

- Pending Damage Case Quote + Tow, tax included:
$ 1105.38 + $1577.48 + $152.55 = $2835.41

On August 7 2019, I heard from Mr. Lube's insurance adjuster that he would be assigned to my claim. He requested all above information direct from me and the next I heard from him was Aug 13 to advise he'll be sending an appraiser to the car to verify and submit his report.

We have been in constant communication with the owner at the garage that has our vehicle. He advised that the appraiser was shocked at the amount of damage and would be writing up a report 'that is probably going to result in the car being a write off due to the extent of the damage'.

I requested an update on August 23 and received this response, "Our appraiser is heading out to look at your vehicle again today, as he missed a couple of things. As such, unfortunately we will not be able to expect to move forward with this until next week at least." I explained that this claim has been to a loss of a vehicle in our household since July 25, 2019 and is increasingly difficult without a second car.

Finally on September 3, 2019 I received the incredible response in an email from the Insurance company, "We have completed our investigation into this matter, and have determined that we do not see any liability on our insured, Mr. Lube.
Our appraiser determined that there was no evidence of excessive oil in the engine, and the alleged excess oil was not available for our inspection.
The pit footage also shows a thumbs up being given to our technician when he showed the oil level, indicating that the oil level was satisfactory.
At this time, we will not be making any payments on this claim. I will consider new evidence if it is presented."

I immediately responded disputing this judgement and I would be presenting new evidence. I know their appraiser DID document and photograph the damage from the excess oil that was pouring out of various areas of the engine. As for that pit footage, as I previously explained to him from the start, when I viewed the video evidence with Carla at Mr. Lube's location in her office, it at no time showed that I ever acknowledged the tech with the dip stick. I was clearly involved with the tech that was kneeling beside the car and under my legs. Their video shows the dipstick tech walking over, standing on the other side of the tech in my car, the open door and by their service table at a distance of at least 5' and holding the dipstick at an angle that even if I looked up I would have been looking directly up the dipstick and not at an angle I could have viewed a fluid level. That dip stick tech was there for a split second and walked back to the engine compartment, but not by being acknowledged by myself.

It's really disappointing that this insurance company that is representing the reputation of Mr Lube has warped and twisted the truth to manipulate it to be to their advantage and completely ignoring the field appraiser's report.
Speaking with our mechanic on Sept 6 to discuss his response was this, "As for original diagnosis we measured the oil level coming out of your Kia Rio, filter condition, visual of engine bay, visual of leaks, scanned for engine codes and prepared a work order with quotes as requested. The evidence of overfilling and leaks is present in the engine bay and on the motor. The appraiser has seen it, and photographed it. He asked us what the oil level was coming out of the motor, wasn't concerned to see the oil and was doing exactly what the insurance company outlined.
It's unfair and not right that Mr Lube is washing their hands thanks to the insurance company and this video at the time of original oil change. I believe they should come clean, cover the repair costs and make things right. We worked long and hard on this matter to try and help get a fair resolution. From diagnosing the problem, speaking with you folks about it, taking several calls from Mr Lube, discussing things with the insurance appraiser, arranging the appraisers second apt, calling Kia and other vendors on parts pricing and availability."

At this time, my husband and I are looking to move forward with obtaining our own appraiser and presenting affidavidts to a possible claims court to hold them accountable and responsible for the issues associated with their mistake to over filling our engine compartment and damages to various components to our engine.

We are repeat customers and this is the first time that we have had issues and for Mr. Lube to be so distant on the obvious mistake of the end result of our car being over filled with oil and the engine flush additives. As per my insurance company, "is why businesses need commercial liability and errors and/or omissions insurance as mistakes can happen." A mistake did happen and I would expect Mr. Lube to do the right thing and approve the claim to do the repairs required.

Gwen Lutes

(I've attached a picture that would take, but the site only allows under 5 mb or PDF files and I can't attach all I have. If someone contacts me I can certainly provide. Shows extensive oil all over the engine that per Carla they weren't responsible for, however the overfilling of the engine caused it to leak out from valves etc)

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12:35 pm EDT

Mr. Lube Canada horrible service

July 25, 2019 Invoice # 54901740. On this date approximately 11:15am I took my coupon into Mr. Lube for a $39.99 oil change. The Supervisor Ash mentioned I was due for a coolant flush and I was quoted $129.99. I was told it would take 45 minutes to 1 hour for all the work! It was not completed until 1:55pm! When I received the bill I was charged $69.99 for the oil change and $139.99 for the radiator flush! I told the Supervisor Ash that I did not want the more expensive oil change! He gave me the excuse that that's what I usually get -- I've been to Mr. Lube once before -- I usually go elsewhere! So far I am not happy with the service! But wait there is more!

As I drove 4-5 blocks away later in the day the thermostat light went on and the gage hit the red mark! Steam was coming out and coolant spurting all over the place! A kind man came to help and informed me the cap was not secured tightly and there was hardly any coolant! I could not drive anywhere! I had to call CAA and get towed back to the same location! I got there approximately 5:00pm.

I asked to speak to the Supervisor Ash but he had left for the day. I explained what happened to Manager Wally and he added coolant right away and suggested I leave the car for 2-3 days to investigate! I wanted the problem resolved the same day because I did not have the problem before I brought the car to Mr. Lube and had been so inconvenienced! After Wally and another employee put in almost 2 gallons of coolant, running the car for 5-10 minute intervals with and without the cap on it finally stabilized! Wally still insisted I leave the car and he would reimburse me for taxis or car rental which was again an inconvenience for me! I had my son speak with him also. Afterwards they decided to bleed the air out and put in new coolant! I also wanted them to wash the motor -- it had coolant all over it!

Approximately 6:10pm Wally returned my car and the service attendant said there was a lot of air in the line which causes the overheating. I asked Wally if they washed the motor and he ensured me they had! I looked under the hood to see if there was enough coolant and if they had washed the motor -- no they had not washed the motor -- I informed Wally and they did -- but a very poor job of it! After that I took the car for a quick drive around the parking lot and the gage was rising again! I drove the car back to Mr. Lube and parked it while running the car and monitoring the gage. At approximately 7:15pm I turned the car off and just let it cool down. At 7:50pm I turned the car back on and ran it again and it seemed to stabilize. I finally drove it home without the gage rising! Also they dirted my carpet with their dirty boots! I will never go to that Mr. Lube location again!

I wasted almost 6 hours of my day for a job which was so easy to do plus 2 hours writing this complaint! I want a full refund for the time wasted, the inconvenience and the stress this has caused me!

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Update by Betty M Jackson
Aug 06, 2019 11:26 am EDT

I got reimbursed for the full amount of the coolant flush and refill. Plus 50% off my next oil change as if!

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12:07 pm EDT
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Mr. Lube Canada tire change

I took my wifes car in for a tire and oil change today. The tire change took 2 hours? They have no visible price for a tire change.

Anyway, I paid the bill and the tech said the tire pressure light was on but it would go off in 15 minutes. So I drove the car but it stayed on. Then I went back.

The manager said they would check the tire pressure. Three tires were low. The tech was obviously incorrect. No apology, the manager left me with a new tech.

It is one thing to pay $159 for a tire change. Not acceptable. I want financial compensation.

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12:09 pm EDT

Mr. Lube Canada oil change

I did an oil change bout 3 week ago I went to a mechanic not shortly after because of noise in my engine to find out not enough oil in my car same location refused to put my wiper blades on my car and when your oil change is done they make you sit outside and wait for 10 minutes to pay and this is when your done in the beginning I started to go to mr. Lube because of the extra checks and top ups on fluids at ur overlea location you get your windows washed and you are lucky if they inflate your tires and don't pretend to. Also my car is in miles evertime I go into this location some employees will put it into mile on the sticker but then some of them will tell me it can't be done when request. I should know when my oil change is up I should not have to convert it. My mechanic converts it into miles for me and I pay cheaper for their service and the extras that u get charge for this location does not provide it and this is when there no busy. Thank u for taking the time to read my complaint I do hope this problem get resolved.

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2:24 pm EST
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Mr. Lube Canada battery scam

I went to Mrlube on march 3rd 2019 for an oil change and new wipers. I told them to only do this service and not to check anything else. 3 employees kept coming around my car, one distracted me while another one tampered with my battery. Then told me to start my car of course it would not start. They told me I needed a new battery and my battery was no good. I told them I am not buying a battery because I know they are scamming me. I told them to jumpstart my car so I can get out of there, they proceeded to get a dead battery cel to jump start my car and of course my car still will not start. I knew it was a fake battery. I got angry and made one of the employees get there car from the parking lot and jump start my car. They distracted me again but I still saw an employee put the wire back to my battery. Of couse my car started and my battery was fine. They had disconected my battery and tried to sell me a new one. All three employess were in on the scam. These people are crooks and scammers and lie right to your face. Do not go to Mrlube.

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WMC11
, CA
Mar 21, 2019 2:27 pm EDT
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Not surprised. Went in for an oil change and the free wipers...the day after receiving an email about the special. Only AFTER the oil change did they tell me they were out of the wipers. Zero effort to resolve. Agree with your comments.

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8:11 pm EST
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Mr. Lube Canada oil change

Forgot to put the skid plate on, let me drive away without it . They phoned me to come get it so I came back. They tie wrapped it on because they lost the bolts, then said it was like that. They also lost my valve stem caps when they checked the tire pressure. The manager also told me they were like that and hung up on me. I wouldn't recommend a place that can't put a vehicle back together before you drive away.

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Update by Beware911
Jan 26, 2019 5:03 pm EST

Forgot to put the skid plate on, let me drive away without it . They phoned me to come get it so I came back. They tie wrapped it on because they lost the bolts, then said it was like that. They also lost my valve stem caps when they checked the tire pressure. The manager also told me they were like that and hung up on me

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Mr. Lube Canada In-depth Review

Location and Accessibility: Mr. Lube Canada has conveniently located branches, making it easy for customers to access their services. They also prioritize accessibility for customers with disabilities, ensuring that everyone can receive the automotive services they need.

Services Offered: Mr. Lube Canada offers a wide range of automotive services to cater to their customers' needs. From basic services like oil changes and tire rotations to specialized services such as windshield repair and battery replacement, they have it all covered.

Quality of Service: Customers can expect efficient and speedy service at Mr. Lube Canada. The staff members are highly skilled and professional, ensuring that customers receive top-notch service. Customer satisfaction is a priority, and feedback is always welcomed and valued.

Pricing and Value: Mr. Lube Canada maintains transparency in their pricing, ensuring that customers are aware of the costs upfront. Their pricing is competitive compared to other similar businesses, offering customers value for their money in terms of service quality.

Customer Experience: The waiting areas at Mr. Lube Canada branches are equipped with amenities to enhance the customer experience. Comfortable seating, Wi-Fi, and TV are provided to keep customers entertained while they wait. The facilities are clean and well-organized, and the staff members are friendly and helpful.

Appointment System: Scheduling appointments at Mr. Lube Canada is a breeze. Customers can easily book appointments online, and walk-in services are also available. The service delivery is timely, ensuring that customers' time is respected.

Warranty and Guarantees: Mr. Lube Canada provides warranty coverage on the services they provide. They honor guarantees and warranties, and their customer support is readily available to assist with any warranty claims.

Environmental Initiatives: Mr. Lube Canada is committed to environmentally friendly practices. They ensure proper disposal of waste materials and use eco-friendly products, minimizing their impact on the environment.

Online Presence and Resources: The Mr. Lube Canada website is user-friendly and provides comprehensive information about their services. Customers can conveniently book appointments online, and educational resources such as maintenance tips and FAQs are also available.

Additional Benefits and Promotions: Mr. Lube Canada offers loyalty programs and discounts for frequent customers, rewarding their loyalty. They also have special promotions and offers from time to time, providing added benefits to their customers. Additionally, they have partnerships with other businesses to offer even more benefits.

Customer Reviews and Ratings: Mr. Lube Canada has received overall high customer satisfaction ratings. Previous customers have provided specific feedback, highlighting the excellent service they received. When compared to other similar businesses, Mr. Lube Canada stands out in terms of positive customer reviews.

Social Responsibility: Mr. Lube Canada is actively involved in community initiatives and charities, demonstrating their commitment to giving back. They support local businesses and organizations, contributing to the growth and well-being of the community. Ethical business practices are at the core of their operations.

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Contact Mr. Lube Canada customer service

Phone numbers

1866 675 8231 +1 (604) 759-4300 More phone numbers

Website

www.mrlube.com

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