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Monster Scooter Parts Customer Service Phone, Email, Contacts

Monster Scooter Parts
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1.0 8 Complaints
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Monster Scooter Parts Complaints 8

ComplaintsBoard
R
2:55 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Monster Scooter Parts Failed delivery, no refund, no replacement

I placed an order for a carburetor on April 8, 2023. The tracking showed that it was delivered on Saturday, April 15, 2023. I never received the part so I called customer service. I spoke to a Joanne and another woman who said she was the highest level supervisor in that role, they said that they have confirmation of delivery from UPS. I explained that I never received the part regardless of their confirmation they told me they would not give me a refund or a replacement, because of the confirmation, which did not include any photograph or proof. In fact, the UPS tracking says it was left at a locker, which they do not have access to get inside of the locker. They are referring to is a half a mile from my house and sits on a public road. I explained my case and was told very aggressively that they are going to adhere to their policies, and I am just out of both my refund or replacement part. I was told that I have the option of purchasing the same item from them and having them ship it the same exact way. Why would anyone do that?

Desired outcome: Full refund. And a sincere apology.

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T
1:11 pm EDT

Monster Scooter Parts Shipping issues

I paid extra to them for faster shipping, at the time I did not know I was less than fifty miles away from them. My package has now been sitting in the local fedex distribution center for three days and won't be delivered for two more days. I informed the clown on the phone that I maintain more than a dozen minibikes for neighborhood kids and that I wouldn't be buying from them again if they were not able to rectify the situation. They were very clear when they explained that I should shut my mouth and quit complaining, the shipping issue was actually not an issue at all and furthermore... My future business was unwanted and unneeded. Run away from these fools... Far and fast.

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7:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Monster Scooter Parts 4 wire scooter ignition

My first & only transaction! Ordered what they advertised as a 4 wire scooter ignition. Purchased & paid shipping. A few minutes later I note the pic shows 5 wires. I emailed immediately (they were closed so couldn't call) & call to inquire first thing in the morning. The receptionist Jasmine tells me it's a technical issue & she doesn't know about the part. I ask to be transferred to the person who does know & after some run around she admits there isn't one! Who sells products they aren't familiar with? I tell her to cancel my order & she gives me some bs of how the package has been shipped (even though they just opened) yet she can't provide a tracking number. It's now 4:15 pst & still no tracking & they are closed. Obviously I'm getting the hustle here. Wish I would have read the reviews first.

Desired outcome: Cancel order and refund

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D
Donald Wayne
US
Oct 16, 2022 1:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ordered a spring for my scooter over a week a go still not shipped DON'T BUY 'DON'T BUY

Is Monster Scooter Parts Legit?

Monster Scooter Parts earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Monster Scooter Parts to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Monster Scooter Parts is known for their high standards and safety. If you're thinking about dealing with Monster Scooter Parts, it's wise to check how they handle complaints.

We found clear and detailed contact information for Monster Scooter Parts. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Monster Scooter Parts has registered the domain name for monsterscooterparts.com for more than one year, which may indicate stability and longevity.

Monsterscooterparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Monsterscooterparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Monsterscooterparts.com you are considering visiting, which is associated with Monster Scooter Parts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Monster Scooter Parts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Monsterscooterparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Monster Scooter Parts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Monster Scooter Parts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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12:50 pm EST

Monster Scooter Parts Customer service

I ordered a cord for my charger to replace one that got damaged. Apparently a rare plug configuration. I travel full time and as was in an RV park scheduled to leave in 3 days. They offered express shipping (doubling the cost) that promised delivery in 2 days. Turns out they did not ship as promised and now the cord is in Texas and I am in Florida. Their only offered remedy was to refund me $2.00 which was the difference between 2 day and 3 day delivery charges. I did nothing deceitful in this transaction and paid for a service that I truly needed and did not receive. Jasmine P. is how the representative signs their emails. Order number was #[protected] order date was December 7th 2020. I won't recommend or use this company again for any reason.

Desired outcome: It would be great if i got a refund for the full amount including shipping but the is no way I can return the cord as it is not in my possession.

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8:39 am EDT

Monster Scooter Parts Charger Doesn't Work

Ordered a charger for my daughters scooter which was $88 at Walmart originally. Paid $24.95 for the charger which was too much to begin with but I wanted her to be able to use it so I bought it. Got it a week and a half later and it doesn't charge the scooter so went to their website and sent a contact email through the form they suggested even though it didn't have the "RMA Return Request" drop down menu they asked that you use for returns (hmmm…..shady anyone? Require the use of a drop down menu then don't put one on there, PURE SHADE!) Finally after a week I didn't hear from anyone so I called, waited 17 minutes on hold to get through then got someone rude by the name of Liz. I was told too bad it didn't work on your scooter you still have to pay the return shipping and the 10% restocking fee. Told her I was disappointed in their service and that I felt they didn't care about their customers and she said "thank you for calling, goodbye" and hung up. NICE! DO NOT DO BUSINESS WITH PEOPLE THAT DON'T OFFER GOOD SERVICE - IT IS A WASTE OF YOUR TIME!

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4:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

BEWARE WWW.MONSTERSCOOTERPARTS.COM IS A RIP OFF Just wanted to let everyone know that www.monsterscooterparts.com ripped me off on scooter batteries by sending batteries with green battery residue at the seams that wouldnt charge on 5/12/2008, order 30702. To add insult to injury, they sent a prepaid postage return slip that didnt include return tracking, a...

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12:00 am EST

Monster Scooter Parts Faulty battery chargers

The first battery didn't work, sent it back and they sent me another faulty charger. Sent that one back requesting fully return payment including the Shipping & Handling of $199.37, Plus a extra 26.90 for the postage to return both chargers. Note: they didn't send chargers by certified mail but both times I sent them back by certified mail and I didn't request them pay the extra certified mail cost just the main postage. They refunded my Paypal account $149.44 claiming the 2nd charger worked. Message From Seller: Refund for order #230841 minus 20% restocking fee plus 13.45 for 1st return shipping charges of bad charger. Second charger tested and is good and was Returned to Stock...

I had 2nd charger tested by a electronic technician before sending it back and he said it was faulty. I feel monster scooter parts still owe me $76.83...

On 11-30-07 locally here in Connecticut from: Park Distributors [protected] I bought a 24 volt charger that works.

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M
mad
Jun 13, 2008 7:25 am EDT

they did the same thing to me. i payed 54 dollars for a rim and a tire. i waited for the tire for two months and still didnt come. so, i requested a refund they didnt send me a refund. they are still saying they sent a refund and everything when they didn't even put th emo ney back on my cred it card . the girl that takes the calls is very rude to. call here [protected]

very rude ###

ComplaintsBoard
J
12:00 am EDT

Monster Scooter Parts Sent wrong item!

I Paid almost two hundred dollars for two wheel chair batteries for my mothers wheelchair in July 07. That are completely useless to me. Their website states they ship within 3 days -it took over a month and they sent the wrong batteries (wrong size and will not fit in the battery cases).

I tried contacting them on their website chat and also phoned and no response until another month passed by. A rep said he was going to look into this. Its been two weeks and he has not updated me even though I've sent e-mails to him asking for a courtesy response.

Very poor service!

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C
1CANADA
Hull, CA
Aug 14, 2012 10:25 am EDT

I ordered FROM monsterscooterparts.com a 48V/1000w motor kit with controller and full grip throttle..
Mean time I found out the motor they sent me has no feet to attach it to anything.
I returned the kit unopened( from post office) due to wrong motor. I got full refund but I told monsterscooterparts.com they need to send the controller back since I can not find mine. Controller was sent out and few days later I found my controller.
I told monsterscooterparts.com I will straight from post office send controller back since I found mine.
But, , , monsterscooterparts.com claims NO REFUND although they have a return policy saying "Items within an electric motor kit that would be returnable if sold individually are returnable".

VERY SNEAKY SERVICE, ,
monsterscooterparts.com want to make the sale and leave you behind...

(I WOULD NOT ORDER ANYTHING FROM THEM)...
BE CAREFUL WITH THEM., ., , ,

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Overview of Monster Scooter Parts complaint handling

Monster Scooter Parts reviews first appeared on Complaints Board on Sep 17, 2007. The latest review Failed delivery, no refund, no replacement was posted on Apr 18, 2023. Monster Scooter Parts has an average consumer rating of 1 stars from 8 reviews. Monster Scooter Parts has resolved 0 complaints.
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  1. Monster Scooter Parts Contacts

  2. Monster Scooter Parts phone numbers
    +1 (800) 798-0325
    +1 (800) 798-0325
    Click up if you have successfully reached Monster Scooter Parts by calling +1 (800) 798-0325 phone number 0 0 users reported that they have successfully reached Monster Scooter Parts by calling +1 (800) 798-0325 phone number Click down if you have unsuccessfully reached Monster Scooter Parts by calling +1 (800) 798-0325 phone number 0 0 users reported that they have UNsuccessfully reached Monster Scooter Parts by calling +1 (800) 798-0325 phone number
  3. Monster Scooter Parts emails
  4. Monster Scooter Parts address
    5045 Galley Road, Colorado Springs, Colorado, 80915, United States
  5. Monster Scooter Parts social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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