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Monro Muffler Brake & Service / Never gave me the keys back or left them in my car

1 United States
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My family and I have been monroe customers for years, on April 2nd, I had my car inspected there, first I got a call that my car needed tires, which I knew was not true, my tires are in good shape, so I told them I would be over to look at them, ten minutes later I got a call back telling me they got my car mixed up with another, I don't know if this was a innocent mistake or they tried to sell me tires, after I picked my car up within 5 minutes I realized I was not givin my title or insurance proof and no emisions receipt, so I called them and turned around to go back and pick them up. During the next 13 days I was looking for my extra set of keys and remote I put in a envelope and gave to them to work on my car, which I never found because I realized I gave them the keys and they never gave them back to me or left them in my car, I have my set I always use and didn't notice it at the beginning that they didn't give them back to me. After talking to them and the district manager, he said if they don't find them they will not get new keys for me. I need you're help, it is you're employees that misplaced or lost my keys and I need a new set of keys made. I don't know what else to do but look into legal advise next.


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