Complaints & Reviews

Inspection notification

On wedsnday 5/27/2020 I scheduled an appointment with Monro Muffler Brake (Geneva Ny location) for a state...

Loud noise

On 05/28/2020, I took in my 2003 Ford Focus to the Monro Muffler Brake on S. 76th St in Milwaukee, WI for a...

brake service

I brought my vehicle to the Monro Wallingford location on 12/22 for a quote to have my brake pads replaced...

two items and both relate to dissatisfaction

The 1st was in 9/1/18. I have a 2015 Sonata of which is in like new condition. I ordered 4 new tires and noticed a few weeks later all the factory rims were marked with deep digs - when I called I was told we try not to mark the rims but it happens???

I made an appointment early this week for Friday at 4:30 for a tire rotation and brake pad inspection due to them squealing. I walked in, there were two girls who did not have an appointment to get tires and counter person told them to leave car and he would fit them in.

I want to counter and told him I had an appointment and he said I only have one guy here, one called off and the other is sick, you can leave it and we can try to fit it in or make another appointment??? He had all day knowing he was running behind and could have called me and never did, then knowing he already had an appointment he scheduled the girls ahead of me?

What type of business are you running and what a way to treat a repeating customer.

air conditioner repair

Hello: I brought my car in for an air condition repair in July 23 of 2017 and paid 1100.00 for the repair...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

oil change

October 4, 2019 I thought I was getting a oil change, after a 1.5-2 hours for a oil change and a tire...

tire patch/wheel balance

My wife brought a trailer tire in for a patch only. It had a screw in it. At no time was she informed that...

brake lines

I had my truck in for service about 3 week ago my brake line was leaking there they would try to get to it...

rear shock replacement 2008 toyota yaris

2 months ago I had the rear shocks replaced at a cost of $899.95. I believe this cost to be ridiculous. I...

customer service

I arrive at the Cranberry Twp 16066 location @ 4:20, July 4th, with an extended coverage road hazard partial flat tire issue. I was promptley told by manager on duty to make an appointment for Saturday the 6th. Granted, the store post closing time was @ 5:00. There was not a single vehicle in any bay, nor was their a single customer in store. The manager had also stated storewas closing @ 4:30, which was not the afforementioned posted closing time of 5:00 p.m. I am asking for an explaination outside of the unconscionable one provided to me.
Ross Bour

customer service

Monro Muffler Brake

vehicle repairs

BEWARE - Fraud, Deception and Careless Business Practices.

I made the horrible mistake of taking my vehicle to Monro Store # 462 in North Olmsted, Ohio for suspension repair and an oil change. I asked the store manager for good quality shocks to be installed. Instead, Monro installed the cheapest shocks they could find. - Shock Part # 5672. I complained about ride comfort. The store manager promised to replace the shocks with "better ones" after I had the vehicle inspected by another reputable mechanic to check and verify Monro's work.

After a couple more days, the ride was still terrible and getting worse. I went back to the same mechanic for another opinion. The mechanic pointed out that instead of replacing the shocks, Monro decided to spray paint the same existing cheap shocks a different color and covering up the manufacturers label hoping that a mechanic or I would not notice and make the mechanic and I believe that the shocks were replaced.

Monro pried the rear bushings apart on my torsion beam with 2 pry bars and installed 2 pieces of thin plastic to help quiet the vehicle down causing over $1, 900 in additional damages.

Lastly, other drivers on the road kept pointing at my rear tire. Monro over torqued the lug nuts on my rear tire causing 2 of them to break off along with the studs. Monro sent me home with a wobbly tire.

Monro Store # 462 had my vehicle for 4 days to replace 2 rear shocks and perform an oil change. The store manager thought that applying a coat of spray paint to the shocks and installing plastic would provide much better ride comfort.

I paid $783.49. In return, I got spray paint, 2 pieces of plastic, a wobbly tire and vehicle damages totaling $1, 979.22. Monro Corporate does not care what their employees do. They could not even apologize for this mess.

If you care about your car, I would definitely recommend going to another repair facility and not going to Monro store # 462 or any Monro store. Otherwise, get your flash light and a microscope ready and have another mechanic check and verify Monro's work like I did. The best $10.78 I ever spent.

vehicle repairs
vehicle repairs
vehicle repairs

Monro Muffler Brake

oil change

I took my Toyota Corolla 16 for oil change. The people their were so rude, first thing they told me you do not have an appointment with us even I showed them the confirmation email. Then, they were like we cannot do for you regular oil in this car I was okay, how much is going to be they said around 40 dollars. At the end the charge me 54 dollars I do not know how. Even when I took my car to dealer shop they have never charged me more than 40 dollars.

customer service

If you have a complaint and can't get anywhere with the store or Monro's general Customer Service Department, here are Monro's Corporate contacts that may be able to assist you.

Monro Corporate - Email Contacts

President and Chief Executive Officer
Brett T. Ponton - brett.[protected]@monro.com

Executive Vice President and Chief Financial Officer
Brian J. D'Ambrosia - brian.[protected]@monro.com

Senior Vice President - Chief Marketing Officer
Deborah R. Brundage - deborah.[protected]@monro.com

Senior Vice President - Chief Information Officer
Avi Dasgupta - avi.[protected]@monro.com

Senior Vice President - Chief Merchandising Officer
Gerald G. Alessia - gerald.[protected]@monro.com

Senior Vice President - Store Operations
Samuel Senuk - samuel.[protected]@monro.com

Senior Vice President - General Counsel and Secretary
Maureen E. Mulholland - maureen.[protected]@monro.com

Vice President - Business Development and Real Estate
Jack Heisman - jack.[protected]@monro.com

Vice President - Human Resources
Shane L. Nickerson - shane.[protected]@monro.com

Customer Service Manager
Kyle Peterson - kyle.[protected]@monro.com

oil change service

I got an oil change from Monro in September 10th and in December 16th I was get a weird grinding noise from...

Monro Muffler Brake

muffler braket

On 11/14 at 7:10 am I dropped my car off at Monroe Muffler because on my way to work my muffler fell on the...

monro muffler totalled my car

May 5, 2018 I took my Jeep Grand Cherokee (Overland) in for an oil change at the Mount Vernon, Ohio location...

Monro Muffler Brake

repairs not needed

Took my truck to have a simple oil change, brake line fixed and back brakes replaced. They checked it over...

conventional oil change

I had a conventional oil change card for $19.00 for a price. This included the oil change, rotation of the tire, lube, free battery check, inspection brakes.
The only thing that Monro Muffler did was changed the oil, but on their print out paper, they mark the rotation of tires, the lube, the free battery check, and the brake inspection.
The car was at a window where I could see it worked on, not one thing was done but the oil change and the Price was $27.73.

they could deceive and take money for nothing

I had a deal with the company Monro Muffler Brake & Services. I paid $400 for the catalytic converter change. The company diddle-daddle with in several days and finally they contacted me and told that the job has been done. However, the rep lied and they couldn’t fix the problem. But they got money and didn’t want to waste money. They are dishonest and can lie you all the time.

they try to sell you repairs you dont need

i brought my 2001 Chevrolet cavalier in to get looked at and they told me my brakes were bad, my wheel...

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem