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Monro Muffler Brake Customer Service

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Monro Muffler Brake, Inc.

200 Holleder Pkwy
Rochester
New York
United States - 14615

Customer Support Phone Numbers

+1 800 876 6676(Customer Service)
1 1
Plus

Monro Muffler Brake Complaints & Reviews

Monro Muffler Brake / oil change service

Jc
Jcami04 on Jan 11, 2019

I got an oil change from Monro in September 10th and in December 16th I was get a weird grinding noise from my car and managed to get it to the dealership in December 18th and they told me that I have less than 20% oil in my engine. The oil filter leaked 4 quarts of oil in the lapse of 3...

Monroe Muffler Brake / muffler braket

Ca
candidreviews1 on Nov 18, 2018

On 11/14 at 7:10 am I dropped my car off at Monroe Muffler because on my way to work my muffler fell on the ground. I took the car to Monroe Muffler on Main and Utica. I called around 8:30 and let James know I left it there and where the key was. He said ok and he would call me to give me...

Monro Muffler Brake / monro muffler totalled my car

Te
Terri Bower on May 16, 2018

May 5, 2018 I took my Jeep Grand Cherokee (Overland) in for an oil change at the Mount Vernon, Ohio location. My Jeep was dropped 4feet down and stuck in the lift jack. I watched in horror as they tried to get it out. As my jeep was tore to shreds!! So shocked and upset .They were not able...

Monro Muffler Brake / repairs not needed

Re
Reviewer16472 on Mar 4, 2016

Took my truck to have a simple oil change, brake line fixed and back brakes replaced. They checked it over said the idle arm was bad(I even looked at it myself and it looked very good) said it was a steering issue and I never had a problem with the steering and while driving on the freeway...

Monro Muffler Brake / Conventional oil change

Re
Reviewer16835 on Jan 23, 2016

I had a conventional oil change card for $19.00 for a price. This included the oil change, rotation of the tire, lube, free battery check, inspection brakes. The only thing that Monro Muffler did was changed the oil, but on their print out paper, they mark the rotation of tires, the lube...

Monro Muffler Brake & Services / They could deceive and take money for nothing

00
0000072015 on Aug 28, 2015

I had a deal with the company Monro Muffler Brake & Services. I paid $400 for the catalytic converter change. The company diddle-daddle with in several days and finally they contacted me and told that the job has been done. However, the rep lied and they couldn’t fix the problem. But they...

Monro Muffler / they try to sell you repairs you dont need

Ke
kelly6726 on Sep 15, 2014

i brought my 2001 Chevrolet cavalier in to get looked at and they told me my brakes were bad, my wheel bearing was bad, my front end tie rods were bad, my water pump was bad, my serpentine belt was bad, and my tension-er was bad they also said i needed a front end alignment it would cost...

Monro Muffler And Brakes / No Service

Te
Teds Flooring Network on Mar 17, 2014

I brought my truck to Monro in Woonsocket Rhode Island even made an appointment with the district manager and my truck sat in their yard all weekend. No phone calls or anything it ended up costing me $1000 in NO SERVICE AND NO REFUND for calipers and rotors and Monroe didn't care at...

Monro Muffler / Service

Jl
jlennon on Mar 4, 2014

Went in for an oil change, check engine light and a 30 point safety inspection. What I got was a $850 quote for power steering sensor replacement, power steering flush, diagnostics, brake system flush, brake shoes, brake hardware, brake drums, brake caliber, and they forgot my oils change...

Monro Muffler / bad all around service

Oc
ocellatusjake on Mar 27, 2012

Went in for an oil change, check engine light and a 30 point safety inspection. What I got was a $850 quote for power steering sensor replacement, power steering flush, diagnostics, brake system flush, brake shoes, brake hardware, brake drums, brake caliber, and they forgot my oil...

Monro Muffler And Brake / BAD EMPLOYER

Le
Leigh ann cooper on Jan 30, 2012

MONRO MUFFLER AND BRAKE TREATS THERE EMPLOYEES TERRABLE, THEY MAKE THEM WORK 7 DAYS A WEEK, 12 HOURS A DAY NO BREAKS AND THE COMPANY DEDUCTS FOR THEM AND DOSE NOT LET THEM HAVE ONE, THEY ALSO CUT THERE PAY DECREASING THE PAY RATE, THIS COMPANY SHOULD BE INVESTIGATED BY THE LABOR BOARD.

Monro Muffler / rip off

Ve
vegas272 on Dec 30, 2011

This place and other locations are a rip off... after the trouble i had with them yesterday trying to charge me $1300.00 for a job that cost $500.00 at other places (manikin) and then refusing to except there own coupons.. ( well i decided to do a little more investigating) i called up 2...

Monro Muffler Brake & Service / Sloppy Workmanship

Ed
edumont on Oct 13, 2011

I recently took my Audi A3 to my local Monro service garage to have brake pads replaced. Upon inspection of my vehicle, the Monro manager indicated my CV boots were torn and needed to be replaced. This was confirmed earlier by my Audi service people. He also advised replacing front axle...

Monro Muffler Brake & Service / Bad customer service

Sb
sb123123 on Sep 25, 2011

Yesterday I took my vehicle to Monroe Muffler to have it looked at. I had a terrible vibration in the front and shaking all over the road. They advised me that I needed to replace both the front inner and outer tie rod ends and that it could possibly break if I did not do it right away...

Monro Muffler & Brakes / STILL GETTING ROBBED HEAVILY $$$ $TILL A BROKE MECHANIC

Jd
J da mechanic on Sep 20, 2011

THIS JOB IS STILL MAKING ME SUFFER DESPITE THE FACT I GRADUATED AN A STUDENT FROM M.T.T.I. JULY 2010 AND I LOVE BEING A MECHANIC. BECAUSE THIS IS WHAT WAS TAUGHT AS A LITTLE KID FROM MY FAMILY MEMBERS WHO ARE FELLOW MECHANICS. THIS IS MY ELEMENT SO I SHOULD BE BREEZING THROUGH WITH NO...

Monro Muffler Brake & Service / Unqualified employees

Di
Disgustedreviewer on Sep 9, 2011

I went to Monro to get new tires and an alignment. They did not replace the valve stems that are part of the one price package deal with the new tires, and of course during the installation of the tires, the technician broke a valve stem. The alignment was totally off, as I realized...

Monroe Muffler Brakes / SCAMMED, RIPPED OFF

Sc
SCAMMED SCAMMED on Sep 2, 2011

I agree with all of these complaints. I took my truck in for an oil change at Monroe Muffler in South Attleboro Mass next to BJ's. The Manager (Mike Donnelly) told me that I needed back brakes. I said really, I just replaced then 20, 000 miles ago. So, I decided to get them replaced...

Monro Muffler Brake & Service / Rip off

Co
cooskan on Aug 26, 2011

I recently received a coupon for an oil change at Monro Muffler Brake. I went there for the 18.99 Oil Change in Waterloo, NY. My van had no problems when I dropped it off. The first time I used the brakes after leaving the shop the brake pedal went to the floor. I pulled over and...

Monro Muffler Brake & Service / Disproportionate charge

Dr
drbukky on Aug 23, 2011

Monro charged me a rate for fixing my brake that was disproportionately higher than its competitors and other local repair shops for fixing my brakes and rotors. When I complained on their website, the customer rep, Mr. Christopher Johnson, offered to resolve the issue using their price match...

Monro Muffler Brake & Service / Bad employee treatment

Ma
mazzone14779 on Jun 12, 2011

I was in shop 21 in bradford Pennsylvania a few days ago. I overheard the manager and technicians talking about their work schedule and the company. they were forced to get rid of their third tech and they are working 8 day stretches, and the store manager is working 7 days a week from...