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Tires Plus Total Car Care
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1.7 151 Reviews

Tires Plus Total Car Care Complaints Summary

26 Resolved
123 Unresolved
Our verdict: With Tires Plus Total Car Care's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tires Plus Total Car Care reviews & complaints 151

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11:34 am EST
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Tires Plus Total Car Care - Repairs on my daughter's car

My daughter has had her chev cruz into tires plus total car care at 531 s rangline road, carmel in 46032 4 times and i had to apply for a cc so i could pay for repairs done. Each time i have paid something to them and its still not fixed yet. They said to bring it in which i am over an hour from there where i have her car now because she passed away feb 4th...

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3:39 pm EST
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Tires Plus Total Car Care - Service on my 2019 kia sorento

Map sensor replacement cost/retail at auto parts store max $106.00, Gas Cap, $26, Now tires plus is charging me over $250 for the MAP sensor and $56 for the gas cap, which they are getting from Advance Auto in the same building. Manager at auto parts store says Tires Plus gets 10% the price consumers pay, so why am I paying more than double for these part...

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6:59 pm EST
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Tires Plus Total Car Care Bridgestone Tire excessive wear

Bought four Bridgestone Turanza Quiettrack BL 80,000 mile tires. All tires showed excessive wear at less than 28,000 miles. Asked for replacement at store (#244261 in Onalaska Wisconsin) and replacement was refused. Manager offered to sell me four Firestones at dealer cost. This in no way made up for my financial loss on these tires. I refused his offer. So called 80,000 mile tires should last more than 28,000 miles. This sounds like the typical Tires Plus experience. Do yourself a favor and stay away from these stores. I lost over $500.00 on this bad deal and I'll never buy from them again.

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Is Tires Plus Total Car Care legit?

Our verdict: Complaints Board's thorough examination reveals Tires Plus Total Car Care as a legitimate entity with notable strengths. Despite a 17% resolution rate on customer complaints, which invites a closer look, Tires Plus Total Car Care stands out for its commitment to quality and security. Clients considering Tires Plus Total Car Care should delve into its customer service record to gauge compatibility with their expectations.

Tires Plus Total Car Care earns 91% level of Trustworthiness

Perfect Trust Endorsement: Tires Plus Total Car Care achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Tires Plus Total Car Care. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tiresplus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tiresplus.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Tires Plus Total Car Care and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Tiresplus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Tires Plus Total Car Care has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 17% of 149 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Tiresplus.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
  • Tires Plus Total Car Care protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Tires Plus Total Car Care. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:39 pm EST

Tires Plus Total Car Care Business changing for the worst

Trickery, dishonesty, inconsistency, repeated price changes, double facing seem to be a new characteristic of this business.

I have been a customer of this shop for years, but as its changed its technique, I reduced my business dealings. Last year, the alignment check service was free, now that I called (Yesterday- 5 minutes before I drove my vehicle there), I was told by its manager that it is $22.00. At the exit, it charged me $26.00. An alignment of $110.00 in price first changed to $275.00 then $998.00 all in 5 minutes time frame. When I told the black guy why from $22.00 to $26.00 he had no answer…

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Update by Mike Samadi

testing business honesty

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2:57 pm EDT

Tires Plus Total Car Care Alignment

I did alignment 6 month ago , yesterday a screw came off from the control arm and second one is loose , when I went to tire plus the refuse to check my car they said they didn’t touch that screws . I have video them refusing to fix my car or check it to provide diagnosis .

I have a video how to make an alignment to my car , showing they need to touch it .

Now I went to Toyota and they said I need to paid for a new piece $750 plus installation and fees . I don’t have total amount yet .

I was on highway when I feel something come wrong and stop inmidiatly to check what’s going on . And have picture from screw .

Manager refuse and technciian

After At all I have to many and words with them I was really mad may live was in ⛔️ situation they didn’t care about it

Manager from the store have a race harassment to me saying return to your country Venezuelan xxxx I have bad word but never about race

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2:07 pm EDT
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Tires Plus Total Car Care - Wheel alignment

I took my car in for alignment and other services on September 9th at 9:00 am. The car was ready at 3:00 pm. While driving home I noticed the the steering wheel was not centered. It was too late tor return to the shop. I took the car back on Monday Sept 11 at 4:30 pm on my way home from work. They told me it was too late to do anything and made an...

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12:35 am EDT
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Tires Plus Total Car Care - Alignment and balance (store#066834 / work order#176210) (service adviser 03 travis)

On Monday 8/28 buy two tires and installation. I had already bought lifetime alignment. After picking up the car at 12pm I noticed that it was turning to the left and the guide was vibrating. The next day I check with my coworker the entire suspension system and then I take it and explain it to them. The person in front quickly diagnosed the damaged tie...

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10:53 am EDT
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Tires Plus Total Car Care Grinding noise

My car broke and started making a grinding noise on the rear passenger tire. I went to stop at a light and no brakes the pedal went to the floor so I pushed harder and it stopped. I was close to the hotel so I went slow and got to the hotel and called a tow truck and went here. I get told the brakes fell out and all the brakes rotors and calipers needed replaced. So 2k and 5 hrs later they replace everything. I don't think it all needed replaced and I asked to get the brakes and rotors back they claim core charge. Since when do u ever get money back on used brakes and rotors? I'm sure I got ripped off. I live in pa and was in nj for that. I can't prove I got ripped off but I wish I could.

Desired outcome: Get them to tell the truth and refund me what they actually owe cause all 4 sets of brakes rotors and calipers couldn't of needed replaced maybe one for that back tire

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10:15 am EDT

Tires Plus Total Car Care Failure to call in regards to alignment before tires were Installed.

Good morning,

I am a first time guest at the Brandon location. My visit was at 3pm on 07/06/23 I had been scheduled for a set of new tires alignment and right side cv axle .Upon arrival I asked if any work could not be preformed would I be called before any work was done the response was yes.I left my car for 3hrs and was called to pick up tires were done cv axle was done but no alignment due to needing Tie Rods and right control arm .I was very upset as I was never called to ask do u still want to put the tires on since a Alignment couldn't be done. NOW I have to get the Tie rods and control arm immediately or will waste almost 500 dollars on a set of tires.I should have been informed and would have had the axels done and skipped wasting the money on tires till the work needed was done.Poor decision making on the shop and bad guest service as well.

Sincerely,

Selina

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6:19 pm EDT
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Tires Plus Total Car Care Tire Balancing on 06/01/2023 Store# 691798 Invoice#

On 5/22/23 I took my car in to have four new tires mounted and balanced. The car needed left front ball joint and both tie rod ends replaced. Yet they wanted to do the alignment anyway, I was told to return after replacing the parts to get the alignment redone because I paid for the lifetime alignment. I took the car home and replaced the parts within a short time then returned on 6/1/23 to have the alignment done again. After that I was still having a slight pulling to the right and had never taken the car over 45 MPH. Today 6/28/23 I was able to get it out onto the highway at speed for a trip and discovered the pull became even more exaggerated along with the steering wheel starting to shake. As my speed increased that faded and the entire care began to shake and vibrate violently. I returned back to the same service location and informed them I felt the tires needed balanced and the alignment needed checked. The feedback I got from the Tech that performed the work found all four wheels were balanced incorrectly as to where and how the weights had been placed. The extreme vibration it caused resulted in the front alignment going clear out and had to be done again; I have printouts for both alignments. When the work was done on 6/1/23 and again today, I was charged for the rebalancing of the wheels which was done wrong to begin with. I shouldn't have been charge for the work to be corrected as no weights had been thrown from the wheels.

Desired outcome: I want a full refund for the corrective balance work that was performed and was charged $64.12. I expressed to the person at the desk that I felt the charge was not only wrong but unfair and unethical. My contact number is [protected].

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8:15 pm EDT
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Tires Plus Total Car Care Damage to my car

My name is Carlos Claros.

Today June 14, 2023 at store # 797098 in ocala fl, I changed the 4 tires of my Nissan Rogue sv 2020 car.

Retail invoice : 113348

VIN#: KNMAT2MTXLP515885

LIC#: Y78NXA

Upon receiving my car again, I let you know that my car was scratched on the rear right side of the bumper. I went to the store counter and told them what had happened, to which they replied that they had not done it. Thank you please contact me to have my car fixed.

Thank you

CARLOS CLAROS

[protected]

OCALA FL

Email: [protected]@hotmail.com

Desired outcome: Requested that the damage to my car be repaired

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8:21 am EDT
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Tires Plus Total Car Care The filthiness of this tires plus service center

Hello,

I visited your Tires Plus Service Department on Tuesday, June 6, 2023, for a 12:00 appointment to have my tires rotated. However, instead of waiting for 2 hours, I was rescheduled for Wednesday, June 7, 2023, at 8:00 a.m. I arrived at 7:30 a.m. and was disappointed to find the place in a filthy condition. The trash cans were overflowing where customers sit and in the bathroom. The chairs were sticky, the tables were dusty, and the floor appeared to have not been swept in days.

I asked the young lady at the front desk how often the cleaning crew comes in to clean and empty the trash. She mentioned that she has only seen them once and they are supposed to come in every Friday. When I inquired about the manager, I was informed that he is on vacation for 2 weeks and there is no one in charge.

This is not the first or second time I have encountered this level of cleanliness at this particular Tires Plus location. It is especially concerning to sit in such unclean surroundings, especially on a day when the air quality is already poor (Code Purple).

Tires Plus does great work, but it is essential to have a dedicated cleaning crew and regular supervision at their locations to ensure cleanliness and customer satisfaction.

Desired outcome: They did rotate my tires, again they do great work.

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6:35 pm EDT

Tires Plus Total Car Care Service

Call at 8:30 to see if they had our tire size and they did. Ron said to bring in our camper so we did, he took our info and said he would call when ready. At 3:30 I called and he said he did not have our info after we gave it to him and he would get right on it. At 6pm we picked up our camper with no new tires. Said he was busy. He At least could have called! Ron acts like he does not care about anything! We have been using Tires Plus for years. Will be taking our business elsewhere.

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2:16 pm EDT
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Tires Plus Total Car Care Tires

Went to tiresplus in Vero Beach, Fl

5/3/2023 to have a tire repaired. Tires were just recently purchased. I was asked to pay for the repair which in past purchases always had road hazard warranty included with purchase.

Ultimately, I just paid $64.20 for road hazard warranty that in the past was automatic. I would like to know why this time would be different than the previous five tire purchases. I never had to ask for nor was it even discussed in previous visits. Never had a complaint before but this just seemed like a kick in the b——.

Desired outcome: Refund $64.20 and maintain road hazard warranty.

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8:00 pm EDT

Tires Plus Total Car Care Replaced 1 of 4 tires due to blowout

PS. When I contacted Pirelli support about getting a tire replacement because of loud whine noise when driving on highway, They said:

“The three old tires on your vehicle are our Scorpian Verde All Season Plus II (Pirelli part number 3116900). This product is the original equipment fitment for this vehicle and was specifically designed to the criteria that Ford defined for this vehicle. It looks like your dealer (Tires Plus) replaced the flat tire with our Scorpion Verde All Season (Pirelli part number 2372900). This is a replacement product and is a very different product from the original equipment fitment, despite the similar name.

The noise you describe is likely the result of this mismatched fitment on your vehicle. We would recommend discussing this matter with the dealer whom you purchased your replacement tire from to see if they can exchange this tire for the proper matching fitment for this vehicle.”

The following is from original Tires Plus bill:

"Tire ordered from US AUTO FORCE ORDER Number is 4443517

2372900 ScorpianVerde AS BLK 245/50R20/102VNo"

WRONG TIRE per Pirilli! s/b 3116900

Desired outcome: Refund total of $315.00 that it cost me. Or no refund if Tires Plus finds the CORRECT tire (Pirelli Scorpian Verde All Season Plus II 245/50/R20 102V),

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1:38 pm EDT

Tires Plus Total Car Care Lifetime alignment and appt not kept

I had an appt which when I should up was denied. I was also told my alignment wasn't a lifetime one and I know it was. They keep bd records. They put work on incorrect vehicles and don't document correctly. This happened before with another vehicle until I tracked the paperwork down to proof them wrong. I have been with tires plus for appx 10 years and I am sick of the poor service. I will take my buisness to a reliable provider. I missed work to have services done and nothing was resolved.

Desired outcome: My alignment documented correctly as a lifetime and compensation for my lost time and what you fill fits. This location always has issues.

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4:44 pm EDT
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Tires Plus Total Car Care Rip off

Took my car to get fixed they said solenoids and cam shaft has to be replaced then need oil change and also needed brakes. So I agreed to all that. Thinking ok my car will finally work. I get car back worked for 2 days then stalled out on me on the way home from work. Thank god I'm at a stop light or could gotten into accident. Took back to tire plus they said they had to adjust throttle ok got the car back then next day at work it stalled out. This time I took it somewhere else and what I found out was I need solenoids replace and oil change. Hmm strange tire plus said they did that. Now my car works thanks to other mechanic.

Desired outcome: I want a refund of 875. If not I will be blasting this company all over my social media and get newspapers involved how this company rip of a disabled vet and her wife.

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8:15 pm EDT

Tires Plus Total Car Care Unneeded work they did not fix the problem.

Re: Tires Plus in Phoenixville, PA

On 2/17/23 I had my car in to Tires Plus for a 45,000 check up (I had 46,000 miles on my car). When I got the car back it seemed like it was running rough. When I accelerated it sounded like I was driving on a “rumble strip.”

When it didn’t go away, I took it back on 3/1 (two weeks later) to have it checked out. When they called me on the phone with their analysis of the problem, they indicated I needed to replace my sparkplugs. (They had already indicated I should do this on my next visit.)

I reluctantly told them to go ahead with the work and on pick up I asked if the problem was solve and they said yes.

Upon getting the car home I checked the Hyundai manual (which had been in the car) and the manual indicated spark plugs are replaced every 105,000 miles. And the problem did not go away.

So they did work that did not need to be done and they didn’t fix the problem.

Am I entitled to a refund?

Desired outcome: Refund of $225.90.

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Update by Mary Ann Mack
Mar 24, 2023 9:55 pm EDT

I want to mark this complaint as being resolved. I went to Tires Plus for the refund; they justified the work they had done but gave me a full refund. Should have done that in the first place but didn't expect to get any satisfaction.

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2:11 pm EDT
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Tires Plus Total Car Care Tire rotation at Lake Mary location leaves me with hundreds in damages

So to start off with I brought my car in and dropped it off and walked to a nearby panera. After about three hours I finally decided to call and see if my rotation had been done or if I had more time to kill. Valerie Portalatin answered the phone and put me on hold. After about 5 minutes of classical music she picked up again and said that they just finished working on my vehicle and I could come to pick it up. When I got there an associate went to look for my paperwork. After a few minutes he came back to tell me that in fact my car was not ready, and that they haven’t even started working on it yet. Frustrated, but understanding, I sat down in their waiting room and waited another 40 minutes.

My car was finally done. And normally I would let this go, and continue about my day; however, just wait to hear what happens next.

I get in my car and start to drive off. I notice it feels a little strange. Like one of my wheels is bumpy, wobbly almost. But i thought maybe its just the road, and kept driving. I only live about 7 minutes away, and for that entire drive I tried to convince myself that my car was fine.

I get home and immediately start examining my wheels. Right away I see A WHOLE CHUNK OF RUBBER sticking up. 1. Ive never seen this before. 2. All I was thinking about was how I absolutely should have trusted my gut when I felt the car was off. After closer examination I see a prominent deep scratch on my rim right next to the rip in the rubber.

A little bit of context: My car is a 2017 Camry and I just got new wheels put on about 2 months ago.

I have had a bent rim before from driving over a curb and have had to get it replaced. The moment it happened, I knew instantly. And I absolutely 100% remember all of the curbs I hit. (Which hasn’t happened in years.)

So I immediately call tires plus lake mary. Valerie Portalatin answers and I inform her that I am on my way back to the store so they can see the damage. There wasn’t a doubt in my mind that something happened during my tire rotation which damaged my wheel. She says okay and hangs up.

When I get into the store, it is completely empty, not a “sales teammate in sight”

Once the service manager sees me, Brandon Bailey, he comes out from the back and asked me what the issue is. I tell him that you just serviced my car and my wheel is damaged.

When we go outside to see my car, he starts speaking down to me like I am incompetent. He quickly states that I “must’ve hit a curb.” This rude, and sexist comment made me start shaking with anger. I repeatedly explained that a curb would not slice through a tire with a curve. Its simply not logical, nor plausible in my situation. Brandon Bailey continues to argue with me and states that the damage to my wheel is “impact damage”. And then he assumed I didnt know what a tire rotation was so he began acting out how it works. He mocked me as he gestured the removal and attachment of tires and then stated “You just don’t understand but a rotation wouldn’t cause that.”

WHICH 100% A normally conducted tire rotation would not cause that. Something I am fully aware of. However since there IS damage to my wheel, then CLEARLY someone made a mistake.

Regardless, after our dispute, he reluctantly said he would file a “claim” of some sort. He took 2 poor pictures on his personal phone of my wheel and then printed out another copy of my invoice and walked away. He probably trashed it later and never did anything with my “claim” I left angry and determined to get my wheel fixed.

I called corporate and filed a real claim.

I am getting the damages appraised and I will absolutely get compensation for the damages caused.

As for Brandon Bailey, I hope you learn how to act respectfully and professionally when interacting with customers. I believe the way you handled the situation was absolutely disgusting. You lied and were trying to manipulate me based off my appearance. You have completely underestimated me.

Desired outcome: I would like my damaged tire and rim to be replaced, free of charge.

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12:56 pm EDT
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Tires Plus Total Car Care Car repair

My 1994 Chevy Truck Silverado was towed to Tires Plus inverness. I was told a Charge of $135.00 for diagnostic. On 3/17/ 23 was told needed a,Distributor I said OK. I was charged $259.99 for parts, $332.18 for labor plus shop supplies $26.57. Total $655.87

When I drove the car home started to shut of. Needed to continue restarting. I called this morning was told to bring it back. They wanted to charge me another $113.99 fir a diagnostic. Said No. Husband passed away 2 months. Been a customer 11years. I am upset,dissatisfied. Rita Flesher

Desired outcome: I would appreciate a response. I will also like to have a refund for the distributor. I don't believe they actually replaced for a new one. Belive I was taking advantage of. A woman and a widow. How 👎

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Contact Tires Plus Total Car Care customer service

Phone number

+1 (844) 338-0739

Website

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Terrible company!
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