On May 4, 2019 I was scheduled for an oil change at 11:00 am in Grandview, Missouri. I take my car there as I have many times before for the same service. Once the service was done, I drove on to my next destination which was approx. 17 miles away. As I was nearing my destination, I heard something dragging. I pulled into the parking lot and there was this black piece that was partially connected to the bottom of my car and the other part was lowered touching the ground. As I looked down on the ground a gentleman came over to ask what was wrong and I told him that something fell from my car but I wasn't sure what it was. He looked at it and asked had I recently had my oil changed and I told him that I did just a little while ago. He told me that was a guard to protect the car from catching things from the ground and that I should call the company back. I did. Kimbro is who I spoke with when I called Tireplus of Grandview back. He said to drive it back. I told him what the gentleman said about mot driving it, but he said it would be okay, and if there's any damage, they would replace it. Well I drove it back those 17 miles and this other guy (Andy) from the store waited on me. I told him what happened and also said what I was told by Kimbro. He took the car back to the garage. I watched through the glass as he zip tied the part to my car. I asked why did he do that, he said, well your car is old and that part was already worn down. If I have any more trouble to bring it back. Well, the piece fell down again today and once again I spoke with Andy. He started talking the same old thing about my car being old, etc... I told him that I have take my car to this service center for years and I've never had this happen. I also said that it appears that someone evidently didn't know how to put the bolts back meantime the piece is damaged by now. I also asked, it you do a thorough check of the car like you claim, then how come it wasn't told to me that some of the holes were worn? He said, well we might've missed it. I told him I want this resolved and he said I would have to call tomorrow cause he was busy right now. This is the first time I've had such bad service from this service center. When they broke my windshield a couple of years ago, the store manager was so concerned and he made me feel like it was a priority unlike Andy who seems to be making excuses for a problem I didn't have. He didn't even offer any apologies for my troubles that are not not still resolved. Resolution: I want the part replaced like it was, not ziptied. Grandview, MO Store #244230 Workorder#161909 And I really don't want to have to conduct anymore business with Andy.
[protected]@aol.com (Vanessa Cunningham)