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Complaints & Reviews

took my money for services not provided

I visited Tires Plus to purchase tires and have a front end alignment performed. At the time, a friend had done some work to my truck and let me know my front bearings were bad...

service on my car

brought my car in for a clunking noise it is still there. I have a 2007 Dodge Charger. They told me It was ball joints it still doing it now he saying it's something else...

being taken advantage of

This shop is shady and takes advantage of women. You bring your car in for one thing and it always comes back with something else broken! They lie about what is wrong with your...

charges

They told me it would be 345$Total for my car to be fix an they would give me a discount because they messed up a lot of things with my car that morning. When I picked up my bill...

misleading and not honoring warranty

Totally a scam business my daughter purchased 4 tires for a corolla so they sold her a lifetime warranty for $175 extra never used it I did my service at Toyota dealer near by and...

tire service

i called to make appointment to have tires rotated on 4 runner, because I bought 4 firestone tires from them. I asked after they finish can they fix tire on my murano sv the tire...

bad tires

Purchased a set of prime well tire 05-18-2019 they wern't balanced right and made alot of road noise paid 630.00 I set up a appointment they exchange the tires and I put on good year tires the price was supposed to be 635 out the door but the girl [censored]ed me charging me 98 dollars I will never go there a gain I am posting on my bulletin board were in live in a retirement community 1 mile from the store and trust me mark my words you will feel the affects of [censored]ing me over

price match guarantee

At an Iowa Tires Plus Store: Best Tire Price put in writing on their web site state they will match any locally advertised price on tires.
I have been a customer for 9 years at this location. I happen to want to replace my Michelin Tires with another set of Michelin. I do all the leg work for the Price Match Guarantee and after speaking with 3 store employees (whom all state they are a manager), & who all had told me something different, I speak with the District Manager whom states, "We don't price match tires that we don't carry." I also told him none of the other 3 "managers" mentioned this to me. I asked, Where in their advertisements is this located? He could not tell me. False Advertising!?!

oil change/guard fell

On May 4, 2019 I was scheduled for an oil change at 11:00 am in Grandview, Missouri. I take my car there as I have many times before for the same service. Once the service was done, I drove on to my next destination which was approx. 17 miles away. As I was nearing my destination, I heard something dragging. I pulled into the parking lot and there was this black piece that was partially connected to the bottom of my car and the other part was lowered touching the ground. As I looked down on the ground a gentleman came over to ask what was wrong and I told him that something fell from my car but I wasn't sure what it was. He looked at it and asked had I recently had my oil changed and I told him that I did just a little while ago. He told me that was a guard to protect the car from catching things from the ground and that I should call the company back. I did. Kimbro is who I spoke with when I called Tireplus of Grandview back. He said to drive it back. I told him what the gentleman said about mot driving it, but he said it would be okay, and if there's any damage, they would replace it. Well I drove it back those 17 miles and this other guy (Andy) from the store waited on me. I told him what happened and also said what I was told by Kimbro. He took the car back to the garage. I watched through the glass as he zip tied the part to my car. I asked why did he do that, he said, well your car is old and that part was already worn down. If I have any more trouble to bring it back. Well, the piece fell down again today and once again I spoke with Andy. He started talking the same old thing about my car being old, etc... I told him that I have take my car to this service center for years and I've never had this happen. I also said that it appears that someone evidently didn't know how to put the bolts back meantime the piece is damaged by now. I also asked, it you do a thorough check of the car like you claim, then how come it wasn't told to me that some of the holes were worn? He said, well we might've missed it. I told him I want this resolved and he said I would have to call tomorrow cause he was busy right now. This is the first time I've had such bad service from this service center. When they broke my windshield a couple of years ago, the store manager was so concerned and he made me feel like it was a priority unlike Andy who seems to be making excuses for a problem I didn't have. He didn't even offer any apologies for my troubles that are not not still resolved. Resolution: I want the part replaced like it was, not ziptied. Grandview, MO Store #244230 Workorder#161909 And I really don't want to have to conduct anymore business with Andy.
[protected]@aol.com (Vanessa Cunningham)

tire repair service

I took my rim/tire in to get the tire replaced due to pothole damage to the tire. This was on a sunday so they couldn't do anything until monday. They told me the price of...

theft of coins from vehicle at store #267642

On April 9th I left my car for a oil change. On April 20th I looked in my arm rest for some coins, much to my surprise and disappointment all my coins were gone. I then searched...

new tires

Incident from 11/21-11/29- Stopped at Store # 356707 in Shakopee, MN. on 11/21/18 to get 2 new tires put on the rear on my Yukon Denali due to a hole in one of the tires, but we...

did not fix problem, fitted parts that was not faulty

About a month ago we hear a rattling and a high pitch squeal under our truck, we took it to Tires Plus Indian harbor beach, Florida for them to take a look at. They had it 4 hour...

service complaint

9/30/18 Went to the Tires plus location on 577 Dekalb Industrial Way location in Decatur GA to have my tires rotated and was told that one of my hubcaps was broken and they didn't...

2003 ford lincoln

I went to Tires Plus on McCarron Blvd in Sparks, Nv to have Spark Plugs changed. they charged me $355 for new plugs, which turned out to be the wrong style plugs. They were not...

alternator warranty

Purchased a new Alternator the Alternator went out brought the truck back they fixed the Alternator then tried to charge $255 for replacing wires. Went outside looked under hood...

Tires Plus — tire exchanging

It looks to me like they use the old bait-and-switch program. I ordered tires online for the exact make and model year and everything of my truck and they gave me a price of $500...

Tires Plus — refusal to fix tire with nail and perform tire rotation

I and my wife have been a customer of Tires Plus located at Southside Blvd and Touchton Rd. Jacksonville Fl. for over 15 years purchasing tires and having routine maintenance done...

service

Hi there, I went to one of your locations in my neighbourhood in fort lauderdale to change the car mounts.. Left the car early am and received a call by afternoon from the...

tires and wheel service

I'm deeply disappointed at this point. I have been coming to this store location for years when Clay was the Store manager even before then. I have been there 3 times this week...

tires rotated and balanced

As an Irma evacuee from Florida my van was not riding good on the road and I thought there might be something seriously wrong with it. I took my van to a mechanic in Erlanger KY...

service

I purchased a set of tires for my Honda CRV and have driven the car approximately 13, 000 miles - and one of the tires had a nail - and went flat and was driven a short distance...

service alignment

Took truck in to be aligned and when I got it back it was worse than it was before they told me I needed a bolt for the front. Brought the truck back once they receive the bold...

problem with vehicle not noticed

In June, I took my vehicle in for an oil change and alignment. At that time, I was told that I had an oil leak (oil pan) and that I could not get my vehicle aligned because I...

unethical behaviour

9/20/2017
Went for an Oil Change right after getting my car out of the Body Shop (Front End replaced, New radiator, New Condenser, New Cooling Fan, New Battery etc) New front end basically.
Had Oil Change completed along with 29 Point inspection
when I went to pay I was given a print out of recommended services which consisted of : Need Radiator Flush & fill, Need a Battery, Need coolant fluid Exchange.
How could you come up this Recommendations when I have all new parts in which you can clearly see.
Service Adviser was Xavier
Sorry for the delay in responding.

  • Updated by MsDiane728 · Dec 11, 2017

    They will tell you need things done that are not necessarily needed to keep there job and doors open. Beware!

tampering with mass air flow sensor hose

450997 I took my Wife's Saturn Aura XE 08 with 50460 miles for tires rotated and balanced on 10/27/17. On November 3 coming back from shopping my wife told something was wrong with her...

refused usual method of payment (lynx coupon)

On October 18, 2017, we took our leased corp vehicle to the TiresPlus at 12053 Collegiate Way, Orlando, Florida [protected] for an oil change. Lynx Van Service provides us with coupons (vouchers) for any needed standard maintenance, although there have been occasions when someone at TiresPlus would simply contact the Lynx Corp Office to get approval for the repairs.

However, upon completion of the oil change, we were surprised when they wanted one of our corporate (Collegiate Village Inn) credit card numbers, rather than contact the Lynx Corp Office for approval. We offered to submit to them one of our Lynx Vouchers, but their response was that they did not know anything about that.

I spoke to 2 different service advisors that day, but I was "stone-walled" by both individuals.

Up until now, we have patronized this TiresPlus with much of our needed repairs, regarding both our corp & private vehicles.

refused usual method of payment (lynx coupon)

bearing replacement to rear wheel of jaguar xk8

Hello I was in Sarasota dropping my son off to play basketball and experienced some noise coming from the bearing. i took it to the store on 2975 University Pkwy, Sarasota, FL...

flat repair faked for sale

I came to the Zephyrhills Fl tires plus today 7/25/17 to get a flat repair and a oil change ... fifteen min after I got there the told me the tire could not be repaired and the...

rim damage

450997 I had my tire changed because I had a bolt in it I look at it and my rim is damaged in three spots they're very dirty tires and rims but they function and I have 3 other one...

tires plus fixed the wrong part in my vehicle, and then quoted me another item to be fixed for an additional 1000.00

Good morning, I'm writing you to complain about the service I received today from Tires Plus on 13162 Atlantic Blvd Jacksonville Fl. 32225. I paid to have my AC system checked in...

service performed on 2006 scion tc ("car")

I took my car for service at: Tire Plus (STORE # 630039) 855 SW 79th Street Miami, Fl [protected] DATE: March 31, 2017. I spoke to Service Advisor "91 Ariel", whose number i...

Tires Plus Firestone — burned again by tires plus/firestone

Burned again at (Tires plus/firestone) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose...

engine diagnostics

I got a engine diagnostics and they fixed what was wrong and my light came right back on with the same problems I had before they fixed it. My car had a misfire in the engine &I...

cam/oscar (service writer) extremely disrespectful

Burned again at (Tires plus) palmetto bay location. Had power steering fluid leaking from reservoir area. Oscar (Service writer) said it was the high pressure hose, needing to be...

ripped me off

Bayonet Point, FL: It took them 5.5 hours to install 4 wheels & do a tune-up w/oil change. Car wouldn't run when they were through. They said the battery was dead and insisted in...

service

On Monday December 14, 2016 I took my 2003 Chevy Tahoe Z71 to the District Heights location for vehicle inspection and winter package, I arrived at 7:10 am, and I addicted I would...

wrongfully accused

Today I received a phone call from a police department, that somebody is accusing me taking a tool from your shop. I work for Tires Plus for over 23 years and never steal anything...

tire replacement/mechanical issues

I was shopping around my VA area for replacing my 4 tires for a 2003 Honda Civic LX . I got a printed estimate from Tire Plus website for a specific type of tire and went to the...

Tires Plus — broke my air conditioner

On Jan 4th 2016, I had to have my car towed from my place of work in Marshall to the Tire Plus in Marshall due to I could smell coolant and smoke coming from underneath the hood...